iorad
About iorad
iorad provides a simple solution for creating guided step-by-step tutorials, instructions and knowledge base articles for any desktop or web application. Users can train employees on how to use the apps that power their organization or provide customers with guided tutorials on using a product, without ever having to manually take a screenshot.
iorad captures everything the user does inside the capture frame and automatically breaks it down into step-by-step instructions. It knows where the actions took place, highlights them, and creates editable text instructions based on what the user clicked on. All text can be translated instantly with Google Translate by selecting a language from the list within the platform.
The live preview mode shows creators exactly what users will see and experience during the tutorial. iorad accommodates different learning styles by including methods such as simple to follow outlined steps, a hard copy printout, and the interactive ‘try steps’ mode which allows users to click-along and practice while following the directions. There is also a mobile version for users who are on-the-go and tutorial creators can preview how they will appear on a mobile screen.
Tutorials can be converted into a .pdf file for those who want to have the instructions printed on paper. All tutorials are automatically stored onto the iorad cloud, so users can copy and share the link or embed it on a website directly, with no uploading involved. Make a youtube video or link the tutorial to an integrated customer support platform such as Zendesk, Freshdesk, or Atlassian.
Key benefits of iorad
iorad takes automatic screenshots inside the capture frame after every action the user takes, breaking the tutorial into steps and highlighting where the action took place.
Users can edit anything that has been captured by iorad, including adding or deleting steps, resizing highlights and editing the auto-generate text.
All tutorials are automatically saved onto the iorad cloud and instantly live on the web meaning no uploading is necessary. Users can then share the link immediately or embed it onto a customer support site.
iorad tutorials can be created and followed in various methods including interactive practice, simple to follow outlined steps, a hard copy printout or via mobile.
iorad integrates with customer support platforms such as Freshdesk and Zendesk offering step-by-step solutions that can be instantly translated into nearly any language.
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59 Reviews
This service may contain translations provided by google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Monthly for 1+ year
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- Likelihood to recommend 10.0 /10
Love this tool! Very easy to use. Huge time saver.
Reviewed on 28/06/2019
Great customer support when I have questions. Overall, the product is fantastic. Highly recommende...
Great customer support when I have questions. Overall, the product is fantastic. Highly recommended.
Pros
So easy to use. Saves me a lot of time.
Cons
Not really that I don't like about this product.
- Industry: Industrial Automation
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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- Likelihood to recommend 10.0 /10
Amazing software that is much needed!
Reviewed on 6/01/2022
IORAD has been a very beneficial element to add to our customer service department. The process has...
IORAD has been a very beneficial element to add to our customer service department. The process has been extremely helpful. The customer service at IORAD has been phenomenal
Pros
Our software platform can be intimidating to use at first. Building these tutorials for customers has been very easy and quick to do. We have had numerous compliments from several customers within the first few weeks of using it and making it available.
Cons
It would be great if in the future users could have an IORAD app that would work the same way the web-capture works. We have to show customers not only how to use our web-based portal, but also our app. So it would be amazing to be able to build step by step tutorials right on your smart device.
Response from iorad
Benton, thanks for your review.
Happy to hear iorad has eased your customer service & implementation process.
Good news, we'll be releasing a new desktop capture version this year, which may improve the mobile capture process for you.
Thanks for being a part of the iorad family.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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- Likelihood to recommend 7.0 /10
Good Tool
Reviewed on 28/06/2019
Great! I think it is a tool with great potential.
Great! I think it is a tool with great potential.
Pros
It is user friendly.
It brings a real value added in the step by step exercise. It is time saving, resources saving, and it restrains the error percent.
Cons
It can improve in terms of features.
it is not stable (I guess it is for a moment : still improving). But be more careful and inform users in advance, so they can save work.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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- Likelihood to recommend 8.0 /10
Great for instructional videos
Reviewed on 6/01/2022
This product is cut down the time it takes me to create ‘how to’ videos for new employees by...
This product is cut down the time it takes me to create ‘how to’ videos for new employees by almost half. It also helped me produce both video and printed job age at the same time. So I can address the visual learner the auditory learner and the tactile learner all the same time.
Pros
Great for instructional videos. I like how easy it is to use and how intuitive the navigation can be.
Cons
In some areas like the editing section the fonts they use for links are incredibly small. They were in a lot of design work that went into it. It’s aesthetically neutral But functionally excellent.
Response from iorad
Greg - thanks for the review.
Glad to hear you find using iorad easy & intuitive along with saving you time! That's what we strive for.
A hidden gem in our Theme settings is the ability to customize step text & the heading font styles. Here's a tutorial how it works: https://www.iorad.com/player/1733470/Custom-Player-Fonts?iframeHash=trysteps-1#trysteps-1
If you'd like to learn more hidden gems & best practices, please feel free to reach out.
Thanks for being a fan of iorad.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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- Likelihood to recommend 10.0 /10
Hands down my FAVORITE app!
Reviewed on 18/06/2019
Pros
I was sitting at a presentation at an educational technology conference when the presenter casually mentioned ioRad. I immediately went on the site. Truth be told, I did not hear a single word she sais from that point on. I was AMAZED and began creating my first capture right there. It was that easy. When I clicked finish and saw how ioRad captured every step, every click, and labeled the screen shot, as well as producing the step-by-step instructions, I was sold! This software is BRILLIANT! It has saved me countless hours of capturing screenshots and manually adding the instructions. Better yet, is the LIVE function, where a user can see prompts to guide them click by click through a process in real time on the site.
Cons
The product development is very responsive to client feedback. The software just keeps getting better and better.
iorad FAQs
Below are some frequently asked questions for iorad.Q. What type of pricing plans does iorad offer?
iorad offers the following pricing plans:
- Starting from: US$200.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Free Unlimited Public Plan: Create unlimited public tutorials & share them with the world. Starter Plan: $200/mo. Everything you need to start building standard tutorials. Control your privacy settings, mask sensitive on-screen data, record your own audio, use automated text-to-speech, and more! Allows up to two creators. Professional Plan: $500/mo. Everything in Starter, plus advanced features. Brand the player, access analytics, export tutorials in video & document format, integrate with Salesforce and Slack, access GoogleTTS & more! Allows unlimited additional creators. Company Plan: $3200/mo. Everything in Pro, plus premium features and the power of Live tutorials. Guide users in real-time within your application, export tutorials using SCORM and Sharepoint, leverage custom translations, activate encryption settings, and more! Allows unlimited additional creators.
Q. Who are the typical users of iorad?
iorad has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does iorad support?
iorad supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does iorad support mobile devices?
iorad supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does iorad integrate with?
iorad integrates with the following applications:
360Learning, Bigtincan Zunos, Canvas, Coassemble, Confluence, Docebo, Dokeos, Freshdesk, Freshservice, Google Analytics 360, Google Drive, Groove, Guru, Help Scout, HowNow, HubSpot Service Hub, Intercom, Lessonly, Litmos, Microsoft SharePoint, Northpass, Notion, Salesforce Platform, Seismic, ServiceNow, Skilljar Customer Education, Slab, Slack, TalentLMS, Trainual, WordPress, WorkRamp, Zendesk Sell, Zendesk Suite
Q. What level of support does iorad offer?
iorad offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
Related categories
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Knowledge Management Software