--- description: Learn how Zendesk Suite can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk Suite Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Zendesk Suite](/software/9448/zendesk) # Zendesk Suite Canonical: https://www.getapp.co.nz/software/9448/zendesk Page: 1 / 165\ Next: [Next page](https://www.getapp.co.nz/software/9448/zendesk?page=2) > Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform. > > Verdict: Rated **4.4/5** by 4083 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zendesk Suite Connects customer and employee conversations across chat, email, voice, and additional channels within a unified platform Uses AI agents and automation to streamline support, reduce manual work, and resolve tickets quickly Supports effortless self-service and deflects more routine agent interactions, promoting faster response times Provides flexible integrations and a scalable platform, helping organizations adapt to changing needs Delivers advanced data privacy, security, and quality assurance features to maintain trust and compliance ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4083 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$115.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - AI Copilot - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Asset Tracking - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Availability Management - Batch Communications - Blended Call Centre ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.co.nz/directory/257/knowledge-management/software) - [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) - [Social CRM Tools](https://www.getapp.co.nz/directory/558/social-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.co.nz/software/90378/salesforce) — 4.4/5 (18790 reviews) 2. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1786 reviews) 3. [LiveChat](https://www.getapp.co.nz/software/8385/livechat) — 4.6/5 (1727 reviews) 4. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3460 reviews) 5. [Milvus](https://www.getapp.co.nz/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Centralized Interface and AI Features Enhance Zendesk’s Suite Workflow Management" — 4.0/5 > **Abhishek** | *13 May 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Zendesk provides a unified support experience across email, chat, social media, phone and messaging apps allowing agents to manage all queries from a single interface which simplifies workflow and improves efficiency. Along with a powerful ticketing system that centralizes customer requests, supports customizable fields and tracks history for personalized support. This way, the overall experience becomes smooth for handling customer requests, escalations and other queries with AI-powered ticketing routing and workflow triggers. > > **Cons**: Zendesk Support Suite can be a little expensive at higher tiers of integrations and customization of the product into the organization. Steep learning curve on the usability of the product makes it difficult for smaller teams to utilize the tool from the word go. Interoperability between the various modules of the product can be cranky when it comes to integrations. > > Truly integrated systems - This tool allows us to integrate with licensed firmware and systems within the organization to deliver a seamless experience. AI powered systems help in maintaining the traceability of customer requests for better handling of queries on a personalized level. Training on the go helps teams to understand the workflows and triggers on the new system to get hands on experience and get going with the tool. ----- ### "Ease of Communication with Customers" — 5.0/5 > **Derek** | *21 November 2024* | Recreational Facilities & Services | Recommendation rating: 8.0/10 > > **Pros**: Zendesk allows us to stay connected with customers. With the ticketing system, we are able to reply to all customer emails promptly without missing any communications. The ability to create tickets through the API, external email, and their web plugin is integral in our communication. The FAQ help through the web plugin also helps cut down on questions and provides our customers with a convenient way to answer questions on their own, before needing to reach out to us. > > **Cons**: Setup can be a bit confusing with managing users in both admin and the support sections of the suite. Other setup issues was the complexities of macros and making sure multiple emails creates a thread correctly. > > Zendesk has made our communications way easier. Once we set it up correctly, it's increased our support for customers. ----- ### "Zendesk solves customer support issues" — 3.0/5 > **Anna** | *6 April 2026* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: Very simple to use and fast. We have only a few functionalities but it has enough ones to manage your support tickets. > > **Cons**: Being simple is good but it could have some more features like reporting or integrating with other applications like Gchat or Gmail. ----- ### "Efficient and User-Friendly Customer Support Platform" — 5.0/5 > **Sonu** | *3 May 2026* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: Zendesk Suite is very user-friendly and easy to set up. I liked how it centralises all customer interactions (email, chat, and tickets) in one place, which improves efficiency. The automation features, reporting dashboards, and integrations with other tools are also very helpful for managing workflows and tracking performance. > > **Cons**: Pricing can be quite high, especially as you scale or need advanced features. Some customisations and reporting setups are a bit complex and require time to learn. Also, occasional delays in customer support response can be frustrating. > > Overall, my experience with Zendesk Suite has been positive. It’s a reliable and scalable platform that simplifies customer support and improves team productivity. While there are some limitations in pricing and advanced configurations, the benefits in usability, automation, and performance tracking make it a strong choice for customer service management. ----- ### "Good ticketing and support tool" — 4.0/5 > **Mark** | *21 January 2025* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Great ticketing system with decent live chat. Good for building a knowledge base that’s user friendly and simple to setup. Good for both small and large organisations. > > **Cons**: it’s not the most flexible system to customise. > > A good system all round, I’ve used it at both small and large companies and it’s helped us serve and support our customers. ----- Page: 1 / 165\ Next: [Next page](https://www.getapp.co.nz/software/9448/zendesk?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/9448/zendesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data