About ION
ION is a manufacturing execution system designed to assist businesses with traceability, quality management, team collaboration, compliance, and supply chain, among other processes. The material requirement planning (MRP) engine allows teams to access information about existing inventory, resources, and parts within an order for hardware delivery purposes.
ION enables organizations to track components from receiving inspections to production, installation, and operations on a unified platform. Manufacturers can purchase, plan and receive parts, and view bill of materials (BOMs) with details on assemblies, quality checks, calibrations, and inspections. The system also helps operators and technicians to attach files, capture comments and share feedback according to requirements.
ION facilitates integration with various third-party enterprise resource planning (ERP), product lifecycle management (PLM), analytics, and other systems. Other features include real-time updates, scheduling, work instructions, inventory management, and kitting.
Images
Not sure about ION?
Compare with a popular alternative
Show more details
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Kinetic
DELMIAworks
Acumatica Cloud ERP
QT9 ERP
Filter by
Time used
28 Reviews
This service may contain translations provided by google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
- Industry: Aviation & Aerospace
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Show more details
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ion is a powerful manufacturing workflow tool with a very bright future.
Reviewed on 3/06/2021
Even where Ion has rough edges, it is far superior in usability and feature richness to the...
Even where Ion has rough edges, it is far superior in usability and feature richness to the competition. In the months we have been using Ion the robust feature roadmap has been borne out. Every update increases usability and functionality, though sometimes comes with some workflow changes.
I can unreservedly recommend this software. It is good now with the potential to be great. I have had a very good experience with the First Resonance team and believe they are an excellent team to work with.
Pros
The traceability, work instruction, and issue ticket modules work together well and provide the needed functionality. The Ion team is highly responsive and actively adding features. They provide real time support on both bugs and usability concerns. The technician facing interface is highly functional. Setting up and scaling the software instance is easy. The First Resonance team makes export control compliance easy.
Cons
The GUI can be very clunky on older modules. Minor program errors are not uncommon while working in the tool. Data entry from our PDM system is very manual and time consuming.
The lack of strong mobile support is a significant opportunity for the software, but a frustrating omission at the moment.
- Industry: Airlines/Aviation
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Show more details
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Clean, intuitive, feature rich, and constantly improving!
Reviewed on 7/07/2020
The team is very supportive, blazing fast response time, and it has greatly improved our shop floor...
The team is very supportive, blazing fast response time, and it has greatly improved our shop floor activity tracking.
Pros
Easy to deploy and get acquainted with. Integrates well with our developing company process. Feature implementation, changes and fixes are extremely fast.
Cons
Some functions are not super intuitive, but are still maturing. Not a major con but a function of a developing software platform.
- Industry: Aviation & Aerospace
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Show more details
Overall rating
- Ease of Use
- Likelihood to recommend 4.0 /10
It's an okay start
Reviewed on 3/06/2021
Pros
Very clean look. First Resonance has also been extremely receptive to feedback, even for new features that can take a while to implement.
It's clear that this software is in it's early stages, but getting feedback and responding to it is a great wat to improve.
Cons
There are soooo many improvements need to make this software productions ready.
The instruction editor is still pretty annoying to use when incorporating images, ordered list, and any non-basic formatting needs.
I wish there was an option to create a field that can take multiple inputs.
I have never tried to used the part tracking and traceability in ION, but from what I have seen it does not look ready to go.
I wish the devs did more controlled roll outs of improvements/changes. Sometimes, I feel that things are rolled out really quickly and result in a lot of glitches upon implementation.
- Industry: Airlines/Aviation
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Show more details
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A good product with a lot of room to grow
Reviewed on 3/06/2021
Pros
The interface is simple and the software is generally pretty easy to navigate. Creating items and procedures is smooth and I can generate work orders with no problem. The First Resonance team is responsive and updates are dropped frequently, so issues that I might have one week may get resolved the next. Always nice to wake up to new functionalities and have an evolving UI.
Cons
The filtering is not great. Creating items or work orders is easy enough, but going back and finding work that was done previously is not an easy task. At the moment, this generally consists of scrolling through long lists. The search bar also is a little inflexible and queries have to be precisely defined, otherwise, it's back to scrolling through a long, long list. It's also not apparent what's going on in the backend of Ion and it's easy to mess up links among different items that are linked (i.e. it is pretty fragile).
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Show more details
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easiest way to set up a production workflow
Reviewed on 24/05/2021
ION has brought great value to our company. It's very easy to use and set up. The customer service...
ION has brought great value to our company. It's very easy to use and set up. The customer service is amazing! The team really listens to your feedback in order to improve the product. If ION can't do something you need right now, it will likely get added or there is a sufficient work around. Highly recommend using ION!
Pros
ION is super easy to set up! You can get running with it within a few days and immediately make an impact on your production workflow. Having your work instructions directly in the software and not in some other system is a huge benefit. The ability to track the as-built BOM and collect data during the execution of runs is extremely valuable.
Cons
There are some edge cases and bugs that still need to be sorted out. There are some features that are lacking like in app reports, but there are good workarounds until they get a chance to implement it.
Consumption of material for 3D printing applications needs to be improved.
- 1
- 2
ION FAQs
Below are some frequently asked questions for ION.Q. What type of pricing plans does ION offer?
ION offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
First Resonance offers three pricing plans for their ION manufacturing operations platform: The Starter plan is best for small teams or pilot projects and includes essential tools for tracking and basic analytics. The Professional plan is suitable for growing teams with more complex needs and offers advanced features for collaboration, deeper analytics, and comprehensive traceability. The Enterprise plan is tailored for large organizations and provides full access to all features, advanced customization, scalability, and dedicated support. Please contact First Resonance for more information about pricing.
Q. Who are the typical users of ION?
ION has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ION support?
ION supports the following languages:
English
Q. Does ION support mobile devices?
ION supports the following devices:
Q. What other apps does ION integrate with?
ION integrates with the following applications:
Arena PLM, Arena QMS, Bild, Duro, Jira Workflow Steps for Slack, NetSuite, Odoo, QuickBooks Enterprise, Ramp, Smartsheet, SolidWorks Enterprise PDM, Teamcenter
Q. What level of support does ION offer?
ION offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for ION.
Capacity Planning Software