Epicor ERP

ERP for make-to-order & mixed-mode manufacturers

3.9 /5 (83 reviews) Write a Review!

Epicor ERP Overview

What is Epicor ERP?

Epicor ERP offers flexible, industry-specific enterprise resource planning solutions that are designed around the specific needs of manufacturing customers. The solutions leverage new technologies such as the Internet of Things (IoT), social collaboration, big data and analytics, 3D design automation, and mobility for a combination of rich global functionality built on agile technology.

Epicor ERP capabilities include a CRM for managing customer and partner data, invoices, quotes, orders, multi-level pricing contracts, and more. Tools for performance management provide visibility into the business, allowing users to plan, execute, and analyze at both strategic and tactical levels using business intelligence (BI) data. Users can securely capture, store, manage, and access content and documents at any time, via any device, using Epicor’s content management system (DocStar), empowering interdepartmental collaboration.

Organizations are able to manage and streamline financial operations and gain insights into performance, expense, and risk through tools and controls to support complex legislative requirements. Features for planning and scheduling provide day-to-day control and long range planning, helping to manage supply and demand in real time with resource optimization, availability, change management, and more. Epicor ERP’s tools for manufacturing and production provide a full range of supply chain management, execution and distribution capabilities.

Epicor ERP helps organizations plan and execute simple or complex, multi-level projects with strict costing and billing through features for project planning, time and expense management, billing and revenue, and resource management. Users are able to maximize service effectiveness by coordinating service center processes, and managing each aspect of the supply chain from forecasting to fulfillment. Epicor ERP also includes human capital management from onboarding, to talent management.

Epicor ERP Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Epicor for detailed pricing information.


Epicor ERP Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Add and edit tiles with customizable dashboards for each user
The executive dashboard provides real-time information on the health of their business, including shipping, sales, and invoicing
The exceptions dashboard help users catch issues before they cause real problems
The executable dashboard allows users to update supplier relationship information from multiple records at once
The sales order entry screen can be personalized for each business's needs
Epicor ERP video Epicor ERP video Epicor ERP screenshot: Add and edit tiles with customizable dashboards for each user Epicor ERP screenshot: The executive dashboard provides real-time information on the health of their business, including shipping, sales, and invoicing Epicor ERP screenshot: The exceptions dashboard help users catch issues before they cause real problems Epicor ERP screenshot: The executable dashboard allows users to update supplier relationship information from multiple records at once Epicor ERP screenshot: The sales order entry screen can be personalized for each business's needs

Epicor ERP Reviews

Epicor ERP Reviews

Overall rating
3.9
/
5
Excellent
22

Very good
39

Average
18

Poor
2

Terrible
2

Value for Money
3.6
Features
3.9
Ease of Use
3.5
Customer Support
3.5
73% recommended this app
Jeff E.

Exceptional ERP Software for Manufacturers

Over the course of nearly twenty years as an Epicor admin in manufacturing, my experience has been fantastic. The software is simply to use, extremely flexible, and the ways that the data can be extracted (reports, BAQ's, and Dashboards) make it a VERY powerful analysis tool when the time to enter data is done properly. The support team is also fantastic...and while maintenance and support is expensive, it's worth it and you get what you pay for.


Alicia W.

Robust ERP System Ideal for Manufacturing

We’ve been pleasantly surprised at how it is turning out to meet our business needs, while knowing the amount of work necessary to get it set how we need.


Rob M.

Full-featured mid-tier ERP based on Microsoft Stack (or cloud option)

Very simple to implement. Training people was the hardest part. We upgraded from a 20 year old ERP which was not WYSIWYG but users liked new formats. As usual customers wanted every option but after implementation realized that they could live without it since there were similar features in the existing software.

We have a factory with about 40 office workers, 400 on factory floor, two distribution centers and main office. Factory in Mexico, others in US.

Project management support from Epicor was great. Not impressed with support. Often had to wait long time for solutions and it required a lot of data on our part to answer their questions.

The MS Stack was easy to configure, secure and administrate.

We purchased our own servers and hosted them in a shared DC. Performance was good once we figured out how to configure everything including firewalls, WAN and various remote servers.

No problems migrating data to new environment but we kept the legacy system for queries.

We added a 3rd-party EDI solution and it worked well to reduce Order processing issues.

The Epicor software was rarely the problem. Mostly project and training issues that delayed the effort.


Lisa M.

Epicor ERP


Brian M.

Workflow made easy

We used this to manage the company. We track time on projects. Keep inventory, and is used heavily in supply chain.


Jeff E.
Industry: Computer Software
Company size: 51-200 Employees

Exceptional ERP Software for Manufacturers

Used Daily for 2+ years
Reviewed on 29/09/2020
Review Source: Capterra

Over the course of nearly twenty years as an Epicor admin in manufacturing, my experience has been fantastic. The software is simply to use, extremely flexible, and the ways that the data can be extracted (reports, BAQ's, and Dashboards) make it a VERY powerful analysis tool when the time to enter data is done properly. The support team is also fantastic...and while maintenance and support is expensive, it's worth it and you get what you pay for.

Pros

Epicor is extremely flexible right out of the box, and is exceptionally strong in the areas of managing and tracking Production Jobs, Bill of Materials, Scheduling, Labor, Inventory, Purchasing, and Order Entry. It also has the ability to have customized development, and things like the Epicor BAQ's, Dashboards, and Business Activity Manager features allow customizes information, exportable grids, and notifications to be setup by administrators and even end users as these modules are user-friendly and fairly intuitive! The Shop Floor Data Entry Module (MES) is also very intuitive and simple to use for the users on the production / manufacturing floor.

Cons

Epicor ERP is expensive software, and since it's such a wide product that handles so many aspects of your business, setup really must be done according to Epicor's recommendations and completed thoroughly. Also, since it's so flexible, there is a lot of it that you won't use, so it's best to create clear work instructions for your team and/or hide fields and/or functions that you will not need to use.

Response from Epicor Software

Hello Jeff, thank you for your feedback about Epicor ERP. We're glad to hear you find it flexible and intuitive. Your feedback is invaluable. Please email us at [email protected] to share additional comments and learn about our customer reference program.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alicia W.
Industry: Furniture
Company size: 51-200 Employees

Robust ERP System Ideal for Manufacturing

Used Daily for 1-5 months
Reviewed on 21/11/2019
Review Source: Capterra

We’ve been pleasantly surprised at how it is turning out to meet our business needs, while knowing the amount of work necessary to get it set how we need.

Pros

Easily mass upload and update data. Configurable modules to meet your business needs. Responsive, knowledgeable and helpful consultants.

Cons

Some restrictions which are costly to customize and work around. Forms are not easily edited. Many modules are an extra added cost to subscribe every year.

Response from Epicor Software

Hi Alicia, thank you for your feedback about Epicor ERP. We're glad to hear that the data mangagement aspects of our ERP is working well for you. Your feedback is invaluable. Please email us at [email protected] to share additional comments and learn about our customer reference program.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Rob M.
Industry: Restaurants
Company size: 501-1,000 Employees

Full-featured mid-tier ERP based on Microsoft Stack (or cloud option)

Used Daily for 2+ years
Reviewed on 8/01/2021
Review Source: Capterra

Very simple to implement. Training people was the hardest part. We upgraded from a 20 year old ERP which was not WYSIWYG but users liked new formats. As usual customers wanted every option but after implementation realized that they could live without it since there were similar features in the existing software.

We have a factory with about 40 office workers, 400 on factory floor, two distribution centers and main office. Factory in Mexico, others in US.

Project management support from Epicor was great. Not impressed with support. Often had to wait long time for solutions and it required a lot of data on our part to answer their questions.

The MS Stack was easy to configure, secure and administrate.

We purchased our own servers and hosted them in a shared DC. Performance was good once we figured out how to configure everything including firewalls, WAN and various remote servers.

No problems migrating data to new environment but we kept the legacy system for queries.

We added a 3rd-party EDI solution and it worked well to reduce Order processing issues.

The Epicor software was rarely the problem. Mostly project and training issues that delayed the effort.

Pros

The MS stack makes it easy to customize for reporting, data storage. Multi-tier configuration with database, application server and options for web-clients, fat clients and terminal servers.
Many options for customization in addition to code development. Multi-everything.

Relatively easy to upgrade and stay on current releases. Great administrative tools and ability to add resources as demand grow, including localizing servers for better performance.

Cons

Nothing really. There are lots of modules and each has a lot of simple to understand configuration options.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Lisa M.
Industry: Machinery
Company size: 11-50 Employees

Epicor ERP

Used Daily for 2+ years
Reviewed on 24/02/2020
Review Source: Capterra

Pros

I used this software for 6 years and so I really got to know the ins and outs of it. It's hard to say what I liked most because I didn't really like it that much. One positive is that it's a very robust product probably best suited to a much larger company than ours.

Cons

As the out of the box product, there is zero ability to customize anything without paying another company to do it for you. It's possible to make changes if you have training or an additional module, neither of which I had.
There are many security measures in place that makes it difficult to undo something or revise after you've done it.

Response from Epicor Software

Hi Lisa, thank you for your feedback about Epicor ERP. We're sorry to hear you didn't like the software. We would like to learn more about the issues you experienced. Please email us at [email protected] with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Brian M.
Industry: Machinery
Company size: 51-200 Employees

Workflow made easy

Used Daily for 1-5 months
Reviewed on 7/10/2020
Review Source: Capterra

We used this to manage the company. We track time on projects. Keep inventory, and is used heavily in supply chain.

Pros

This software handles all of your company needs. It does time management, inventory, project management, and more. This was very easy to roll out to end users.

Cons

So far we have only used this for less then 6 mo. I don't have any down side at this point. There is still a learning curve that we need to over come.

Response from Epicor Software

Hi Brian, thank you for your feedback about Epicor ERP. Your feedback is invaluable. Please email us at [email protected] to share additional comments and learn about our customer reference program.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
7.1/10
Based on 83 user ratings
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Epicor ERP Pricing

Epicor ERP Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Epicor for detailed pricing information.

Contact Epicor for detailed pricing information.

Value for Money
3.6/5
Based on 83 user ratings
Compare value for money rating with alternatives
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Epicor ERP Features

Epicor ERP Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
3.9/5
Based on 83 user ratings
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Categories

Additional information for Epicor ERP

Additional information for Epicor ERP

Key features of Epicor ERP

  • Accounts Payable
  • Accounts Receivable
  • Analytics
  • B2B Web Functionality
  • B2C Web Functionality
  • Barcoding / RFID
  • Billing System Integration
  • Business Intelligence
  • By-Product Management
  • CRM
  • Collections
  • Financial Integration
  • Import / Export Management
  • Payroll
  • Plant-Level Planning
  • Product Configurator
  • Product Lifecycle Management
  • Purchasing
  • Quotes / Estimates
  • Sales Management
  • Sourcing & Distribution
  • Supply Chain Management
  • Tax Management
  • Warranty Tracking

Benefits

  • Epicor ERP allows the integration of new technologies and processes in order to help make accurate, data-driven decisions.

  • Get a clear line of sight on everything from product and design through manufacturing and fulfillment to ensure that products will be profitable.

  • Cloud-ready Epicor ERP enables users to access business intelligence (BI) dashboards from any device.

  • Mitigate risk with greater visibility and closer collaboration across the entire supply chain.

  • Drive efficiency and productivity with tools that help better plan resources, balance and distribute work, collaborate with suppliers, and respond to shifting demand.

  • Epicor ERP FAQs

    Epicor ERP FAQs

    Below are some frequently asked questions for Epicor ERP.

    Q. What type of pricing plans does Epicor ERP offer?

    Epicor ERP offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Epicor for detailed pricing information.

    Q. What are the main features of Epicor ERP?

    Epicor ERP offers the following features:

    • Accounts Payable
    • Accounts Receivable
    • Analytics
    • B2B Web Functionality
    • B2C Web Functionality
    • Barcoding / RFID
    • Billing System Integration
    • Business Intelligence
    • By-Product Management
    • CRM
    • Collections
    • Financial Integration
    • Import / Export Management
    • Payroll
    • Plant-Level Planning
    • Product Configurator
    • Product Lifecycle Management
    • Purchasing
    • Quotes / Estimates
    • Sales Management
    • Sourcing & Distribution
    • Supply Chain Management
    • Tax Management
    • Warranty Tracking

    Q. Who are the typical users of Epicor ERP?

    Epicor ERP has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Epicor ERP support?

    Epicor ERP supports the following languages:

    English

    Q. Does Epicor ERP support mobile devices?

    Epicor ERP supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Epicor ERP integrate with?

    Epicor ERP integrates with the following applications:

    Boomi, DATABASICS Time & Expense, EBizCharge, Kuebix TMS, NextProcess, Pacific Timesheet, PowerHouseWMS, Procurify, SPS Commerce Fulfillment, Tasker

    Q. What level of support does Epicor ERP offer?

    Epicor ERP offers the following support options:

    Phone Support, Online Support, Forum, Video Tutorials