Loyal Zoo
Loyal Zoo
About Loyal Zoo
Loyalzoo allows small to medium sized businesses run their own loyalty program quickly and easily. The application enables businesses to set up a loyalty program to run digitally on their electronic point-of-sale terminal, with customers no longer required to keep paper or plastic loyalty cards.
Businesses can tailor-make their loyalty rewards program by choosing to run points based loyalty or a digital punch card. Up to three rewards can be created to incentivize customers to spend more and increase customer retention.
Customers can easily join loyalty programs by providing just their name and phone number/email, or by downloading the free Loyalzoo mobile app. Staff members then award points or stamps on the point-of-sale terminal, instantly updating customers points/stamps to their smart phone.
Data can be imported from other existing loyalty programs including Fivestars and AppCard. Loyalzoo is also natively integrated in the Clover point-of-sale terminal and is available on the Clover app market, as well as on Lightspeed.
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104 Reviews
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- Used Daily for 1-5 months
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- Likelihood to recommend 8.0 /10
Overall my experience with Loyalzoo has been pleasant and problem free.
Reviewed on 16/07/2018
Pros
I really like how easy the software is to use; the learning curve is minimal when starting to use it and it has stayed that way since I started using it.
Cons
I wish there were more features within the software. I understand they are developing many of the features I hope to be able to utilize some day which is great.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 6-12 months
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- Likelihood to recommend 7.0 /10
It's not bad
Reviewed on 23/03/2021
Overall, things have been good.
Overall, things have been good.
Pros
It was pretty easy to implement and the customer service was always really quick to help whenever I needed assistance. It is usually a pretty user friendly program and does what we need.
Cons
It would be nice to be able to give out specific rewards instead of blanket ones. I would like to be able to change the rate of regular rewards from 1:$1 to something else, preferably customizable based on my preferences. It would also be nice to be able to do triple or more rewards, rather than just double points. I would also like to have an auto-add of points when someone registers for the rewards program.
Response from Loyalzoo
Hi Brianna,
This is great feedback, thank you so much.
In regards to issuing a different 1:1 ratio with points, we do have a feature where you can give more or fewer loyalty points based on tagged inventory items. So. you can align loyalty points based on the margin you have on each item. I've placed an article here to show you how: https://help.loyalzoo.com/en/articles/844680-modify-automatic-points-clover-and-epos-now but if you do need more assistance just touch base at. [email protected]
We also have a special promotional tool that awards customers when they register and become "new" customers, it's called Handsfree Marketing and I've also left an article here on how to get set up: https://help.loyalzoo.com/en/?q=handsfree+marketing
The feedback on the double points has been sent to our product team :)
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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- Likelihood to recommend 5.0 /10
Useful app but with significant limitations
Reviewed on 16/07/2018
Increased customer visitorship and engagement
Increased customer visitorship and engagement
Pros
Handsfree Marketing feature with Deluxe (most expensive) tier allows for automatic SMS promotions. Ability to create up to 10 rewards.
Cons
When used with the Clover system, app frequently experiences down time and has trouble updating data in real time as customers earn points or redeem rewards. Online dashboard is frequently slow to update. Multiple inventory items cannot be assigned to a reward and automatically deducted from the cost of an order in the register checkout screen (must manually apply percentage off discounts). Unclear when SMS promotions expire. Very small character limit for reward title/description (can't elaborate on size, color, or any other product particularities).
Response from Loyalzoo
Hi Karolina, many thanks for the candid review.
Rewards can be configured to inject the discount automatically into the order, there is no need to apply discounts manually. This would work much better in your case.
Please get in touch with us and we can set it up.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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- Likelihood to recommend 7.0 /10
Loyalzoo in our vape shop
Reviewed on 16/07/2019
I feel that it was a good decision to start using the software and the customers certainly find it...
I feel that it was a good decision to start using the software and the customers certainly find it good (well the ones who install the app that is.) it does however need some tweaks to become an exceptional addition to our EposNow Till.
Pros
I liked the ease of installation and the speed that we got up and running with our EposNow till system.
I really like the fact that we no longer have to spend funds on loyalty cards which customer usually end up loosing anyway. The app is getting some good feedback from our customers too!
Cons
the fact that it doesn't fully integrate with our eposNow system and sometimes it feels like we are running two systems instead of one. The bouncing back and fourth between our till screen and the loyalzoo screen can be a pain. i wish that when we search our existing customers the loyalzoo customers would also comeback and be more like a plugin. the fact that you cannot automatically use the points without searching the app for the customer first then removing the points and then going back into the eposnow screen and remembering to then apply the points at the point of currency changing hands.. real pain..
Response from Loyalzoo
Hey John,
Thanks so much for your great feedback.
Unfortunately, it is a limitation of Epos Now's capabilities that prevent us from having a deeper integration with your till. We would love to have a sleeker experience but we can only go as far as Epos Now's functionalities.
Don't forget customer's don't have to install the app, you can add them into your loyalty program with email and they will get any points and marketing messages in email. You can even set-up a customer-facing check-in tablet so they can add their own email, using these instructions here: http://help.loyalzoo.com/en/articles/492777-how-to-get-customers-to-register-themselves-in-store
If you require any assistance with the above, just reach out at [email protected] :)
- Industry: Photography
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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- Likelihood to recommend 10.0 /10
100% Best Loyalty Program for Small Businesses
Reviewed on 4/11/2021
I have been researching loyalty programs for months to find a product that works for us. My...
I have been researching loyalty programs for months to find a product that works for us. My business is not your standard brick and mortar shop and required integration with many forms of purchases both face to face and online. Every other system I looked into and trialed was complicated and not user friendly for my staff and customers. The apps were clunky or extremely overpriced.
Within 2 weeks I have been able to set this system up, connect it to both my online order forms and face to face purchasing system and even managed to link a login page to my website so customers can easily check in with us at any time to see their points balance and rewards.
The application is easy for customers to use and points/rewards can be received instantaneously by my customers.
I have received amazing customer service with instant replies most of the time. Nothing was too much trouble and requests were attended to promptly.
Very happy with the service so far and look forward to using this system a lot more in 2022!
Pros
Ease of setup and integration with online systems.
Cons
I am a travelling photographer and videographer for dancing and events so my customers purchase both face to face and online. Because the software is designed for brick and mortar businesses, you have to be within a short distance to "check in" through the application. However I was able to work around this by putting the login/register hyperlink on my website so my customers can check in from anywhere.
Response from Loyalzoo
Many thanks for the incredible review Alicia, we really appreciate it :-)
Loyal Zoo FAQs
Below are some frequently asked questions for Loyal Zoo.Q. What type of pricing plans does Loyal Zoo offer?
Loyal Zoo offers the following pricing plans:
- Starting from: US$47.00/month
- Pricing model: Subscription
- Free Trial: Available
$57/month per store, this includes: - 7 day free trial - stamps or points based rewards system - 2 x marketing messages a month - no contracts, cancel anytime - runs on most point-of-sale systems Annual subscription available, offering 2 months free, for $570/year. Loyalzoo is also natively available on the Clover app market and the Epos Now app store.
Q. Who are the typical users of Loyal Zoo?
Loyal Zoo has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Loyal Zoo support?
Loyal Zoo supports the following languages:
English
Q. Does Loyal Zoo support mobile devices?
Loyal Zoo supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Loyal Zoo integrate with?
Loyal Zoo integrates with the following applications:
Clover, Lightspeed Retail
Q. What level of support does Loyal Zoo offer?
Loyal Zoo offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Loyal Zoo.
Customer Loyalty Software