Zuora
About Zuora
Zuora’s Z-Business enables subscription companies across multiple industries grow revenues and scale by rapidly bringing new services to market without being held back by operational constraints.
Z-Business is used by over 800 customers across diverse industries such as SaaS, Cloud, Media, Communications, Healthcare, Education and more. From start ups that made it big like Box and Docusign, to large enterprises like Dell and HP that are embracing new subscription based revenue models, Z-Business enables subscription businesses to acquire customers, increase cash flow and minimize churn.
With Z-Business, companies can adopt creative pricing and packaging strategies to gain more market share, manage high volume self service sales as well as high value assisted sales, automate billing and payment operations, streamline accounting close and revenue recognition processes and gain insights into key subscription metrics. All on a unified cloud solution that maintains the highest standards of security and compliance.
Key benefits of Zuora
With Z-Business you can:
-Increase revenue through high volume B2C channels and negotiated B2B sales, all while still maintaining maximum pricing flexibility
-Easily handle the impact of add-ons, upgrades, renewals, and cancellations, as well as accommodate multiple currencies and taxation without burdening your billing and finance operations.
-Quickly summarize month-end billing, cash and revenue numbers, gain insights into key subscription metrics, and the financial controls to support compliance and auditability.
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Reviews
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great SaaS Billing System
Reviewed on 10/05/2019
Overall, we've enjoyed our transition to Zuora and it's saved our billing team so much time.
Overall, we've enjoyed our transition to Zuora and it's saved our billing team so much time.
Pros
Zuora is a great customizable billing system our SaaS company has used efficiently. It has powerful integrations with Salesforce and our other apps so all of our data is integrated together.
Cons
There seem to be many work-arounds we've had to create for scenarios we would expect to be fairly straightforward, such as prorations.
- Industry: Marketing & Advertising
- Company size: 10,000+ Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Zuora- a must try accounting tool for any mid-cap organization
Reviewed on 23/08/2024
Overall its a good and professional accounting tool for small-mid cap organization
Overall its a good and professional accounting tool for small-mid cap organization
Pros
a. Excellent and simple layout without any jazzy/ unnecessary application on the dashboard
b. Well designed subcategories for billing, accounting payments which make the operation flow smooth
c. Very secure and safe tool, offer single sign in option
Cons
1. Automation of the reports or dashboard is a big miss
2. No effective AI in inbuilt to reduce the manual work
3. Integration with other tools like payment gateway sometimes gets broken
Alternatives Considered
ChargebeeReasons for Switching to Zuora
Product design was very simple and they were offering inhouse implementation for the first 3 months- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Over hyped Subscription management and Billing solution
Reviewed on 8/02/2023
Pros
API driven Easy to use Simple to navigate and set upEasy to use repetitive billing
Cons
Cannot handle even the basic multi currency properlyToo flat and simple product catalog modelNon customizable and extensible Rigid
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zoura a great billing system
Reviewed on 29/08/2024
So far liking it as it gets the work done
So far liking it as it gets the work done
Pros
It is a traditional billing system, but it is still a very clear, user-friendly UI, with easy creation of invoices. The Zuora team also provides outstanding technical and customer support throughout.
Cons
To be honest, there is nothing to dislike about Zuora. However, I would still suggest having more flexibility for users to make customizations.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An excellent application to automate billings.
Reviewed on 14/03/2021
In the company we use Zuora together with our CRM software, the first one provides the second with...
In the company we use Zuora together with our CRM software, the first one provides the second with information regarding billing, such as the renewal dates and from this point our renewal team ensures that our clients in general have a hassle-free renovation experience. In general terms, Zuora's job is to automate billing, update our CRM with information regarding bills, and send the relevant billing notifications to emails.
Pros
Zuora's notifications are undoubtedly one of the best qualities it has, since it allows us to send them via email to all customers who require it, before their renewal date. In addition to this, it has a very good customization capacity, an aspect that becomes crucial when redirecting the original software matrices according to the specific needs of our company. On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.
Cons
The learning curve within Zuora is very slow, due to the robustness of the software and the different characteristics and potentialities that it possesses, taking this into account, it is necessary to focus on training new users because this point tends to be a challenge. Another fundamental detail of Zuora is its low segmentation with respect to who the emails with the information regarding the billing notification are addressed to, so we can only select the country where they will be sent.
Zuora FAQs
Below are some frequently asked questions for Zuora.Q. What type of pricing plans does Zuora offer?
Zuora offers the following pricing plans:
- Starting from: US$1.00/year
- Pricing model: Free Version, Subscription
- Free Trial: Available
Please contact Zuora for pricing details.
Q. Who are the typical users of Zuora?
Zuora has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zuora support?
Zuora supports the following languages:
English
Q. Does Zuora support mobile devices?
Zuora supports the following devices:
Q. What other apps does Zuora integrate with?
Zuora integrates with the following applications:
NetSuite, PayPal, QuickBooks Online, Salesforce Sales Cloud
Q. What level of support does Zuora offer?
Zuora offers the following support options:
FAQs/Forum, Knowledge Base, 24/7 (Live rep)
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