
About Jira
With Jira, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, Jira has you covered. At your desk or on the go with the new mobile interface, Jira helps your team get the job done.
Issues are everywhere: Tasks, ideas, and requests are hiding in documents, people's heads, and deep in your inbox. Use Jira to capture and organize your team's issues, prioritize and take action on what's important, and stay up to date with what's going on around you. Jira makes all of this easy, so your team can spend less time managing the work and more time building great software.
Work the way you want: Your process is at the heart of everything you do. Don't shoehorn your team's work into the default workflow defined by your project tracker. Jira has workflows to match your existing processes, that you can easily adapt as your team evolves. Use the tool that fits your team, don't change your team to fit your tool.
Productive, powerful planning: Teams that need to be effective and efficient choose Jira to help them capture, assign, and prioritize their work. Ensure that everyone on your team knows exactly what needs to be done when, then watch the job get done flawlessly. And when you add the power of agile to Jira– with the Jira Agile add-on – you can even plan agile sprints!
Collaborate easily: On any team, it's important that people can easily share information and reach out for help when they need it. JIRA's simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. If you think that's awesome, you'll love it even more when you combine JIRA's @mentions and assignment features with the power of Confluence and HipChat.
Visibility at the speed of light: Watch the issues that are most important to you, monitor activity streams, and share information with powerful dashboards, wallboards, and more. With Jira, you'll always know what's going on.
Collect, service, and report: With Jira Service Desk, the Jira platform becomes a modern, flexible service desk experience that streamlines customer requests and boosts your IT team's efficiency.
Agile project management: These days, just keeping track of your work isn't enough – you've got to be agile. Jira Agile adds agile project management to the power of JIRA.
Pricing starting from:
US$7.75/month
- Free Version
- Free Trial
- Subscription
Key benefits of Jira
Scrum and Kanban improve project success and deliver value iteratively. Jira and Jira Agile scale Agile across your organization. Jira also integrates with GitHub to link issues to commits.
Don't let your issue tracking software dictate your process. With Jira's workflow engine you can easily build the process that fits your team.
Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.
Create a personalized view of Jira. Share dashboards to track project status, create custom reports, and monitor team wallboards.
Use Jira's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of Jira and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.
Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.
Get more from Jira with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$7.75/month
- Free Version
- Free Trial
- Subscription
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Features
Total features of Jira: 161
Alternatives
BMC Helix ITSM

Zoho Desk

Rally

Smartsheet

Reviews
Already have Jira?
Software buyers need your help! Product reviews help the rest of us make great decisions.

- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Jira - Perfect tool for Project/Task Management
Reviewed on 5/11/2023
Pros
I like the most about Jira is we can easily collaborate with our team members and divide the tasks accordingly, so it is easy to manage task and achieve project agility efficiently. Another best thing I would say it's having very good user interface which supports drag and drop feature as well to move tickets or tasks to different faces of project management life cycle. And it also integrates with many third party providers which makes out workflow very manageable.
Cons
It offers limited size of message in a ticket and also restricts the size of the attachment. It it has so many tasks then sometime it is getting difficult to track particular task, so locating older tasks or tickets that someone else worked on from out team on the past can be challenging.
- Industry: Pharmaceuticals
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Jira - A unique system that provides an advanced overview.
Reviewed on 6/11/2023
Pros
Jira allows users to track all tasks from project start to finish. It allows users to easily see at what step in project each team is on and which tasks have been completed.
With just a glance, it can be set-up to show the flow of processes for all project team members. The ability to assign which section of the flow belongs to which team can be mapped out and easily communicated. It also allows for team members to easily see any gaps or missing steps in the flow.
Cons
Jira allows users to look at all the detail in data and the system needs to be set up with filters that will work for users by a team member that knows the system well.
- Industry: Media Production
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Effectively categorize, prioritize service request, problems and incidents
Reviewed on 18/10/2023
Pros
The user interface is exceptionally clear and minimalistic, displaying only vital information, which greatly enhances navigation. It effortlessly accommodates both routine support requests and more extensive product updates and bug-related issues, with distinct labels effectively separating the two categories.
Cons
An area that could benefit from improvement is the notification system. There's a risk of overlooking the single email notification sent, which might result in forgetting to check for the user's response.

- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Effective tool to manage projects and track work
Reviewed on 4/09/2023
This application makes tracking the development of a project a breeze, saving me time and making...
This application makes tracking the development of a project a breeze, saving me time and making the progress of the project clear to everyone involved. When it comes to keeping tabs on the status of various projects, Jira is the application that excels.
Pros
The project's progress and any arising problems can be monitored via JIRA. The most useful feature is the ability to set limits on how far along a work can be tracked and then assign it to a certain individual. Here, we can keep tabs on how long each stage of a project takes, as well as any problems that arise along the way.
Cons
For a first-time user to make sense of the system's many options, some training is in order. Getting more and more intoll kid tickets may be more trouble than it's worth.
- Industry: Airlines/Aviation
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Jira is great for software development or other agile methodologies
Reviewed on 13/11/2023
Pros
Jira is robust in tracking minute details and keeping them in a backlog which will then be worked.
Cons
Jira's ability to report in a meaningful way, outside of the tool itself, is not great. It is very difficult and I found that pushing people into the tool was necessary.
Alternatives Considered
Azure DevOps ServicesReasons for Switching to Jira
We kept Jira because it was already integrated with our service desk so highly and making the switch to a new ticketing system was not something we wanted to do at this time.Jira FAQs
Below are some frequently asked questions for Jira.Q. What type of pricing plans does Jira offer?
Jira offers the following pricing plans:
- Starting from: US$7.75/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Jira Software offers flexible pricing. Small teams: $0 per user/month for up to 10 users Growing teams: $7 per user/month for 11 to 10,000 users
Q. Who are the typical users of Jira?
Jira has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Jira support?
Jira supports the following languages:
Czech, Danish, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Traditional Chinese
Q. Does Jira support mobile devices?
Jira supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Jira integrate with?
Jira integrates with the following applications:
Balsamiq, Bitbucket, Confluence, ConnectWise PSA, Dovico, EazyBI Cloud, Flowdock, Get Satisfaction, GitHub, Gliffy, Harvest, HipChat, Hubstaff, JIRA Service Management, Lucidchart, Microsoft Outlook, Salesforce Sales Cloud, Weekdone, Zendesk Suite, Zephyr Enterprise
Q. What level of support does Jira offer?
Jira offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Jira.
- Project Management Software
- App Development Software
- Workflow Management Software
- Task Management Software
- Project Portfolio Management Software
- Issue Tracking Software
- Business Management Software
- Agile Project Management Software
- Product Roadmap Software
- Product Management Software
- Marketing Planning Tools
- Bug Tracking Software
- OKR Software
- Productivity Software
- Collaboration Software
- IT Project Management Software