JIRA Software

JIRA Software

Project & Issue Tracking Software - See why we're #1!

4.3/5 (7343 reviews)

JIRA Software Overview

What is JIRA Software?

With JIRA, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, JIRA has you covered. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done. Issues are everywhere: Tasks, ideas, and requests are hiding in documents, people's heads, and deep in your inbox. Use JIRA to capture and organize your team's issues, prioritize and take action on what's important, and stay up to date with what's going on around you. JIRA makes all of this easy, so your team can spend less time managing the work and more time building great software. Work the way you want: Your process is at the heart of everything you do. Don't shoehorn your team's work into the default workflow defined by your project tracker. JIRA has workflows to match your existing processes, that you can easily adapt as your team evolves. Use the tool that fits your team, don't change your team to fit your tool. Productive, powerful planning: Teams that need to be effective and efficient choose JIRA to help them capture, assign, and prioritize their work. Ensure that everyone on your team knows exactly what needs to be done when, then watch the job get done flawlessly. And when you add the power of agile to JIRA – with the JIRA Agile add-on – you can even plan agile sprints! Collaborate easily: On any team, it's important that people can easily share information and reach out for help when they need it. JIRA's simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. If you think that's awesome, you'll love it even more when you combine JIRA's @mentions and assignment features with the power of Confluence and HipChat. Visibility at the speed of light: Watch the issues that are most important to you, monitor activity streams, and share information with powerful dashboards, wallboards, and more. With JIRA, you'll always know what's going on. Collect, service, and report: With JIRA Service Desk, the JIRA platform becomes a modern, flexible service desk experience that streamlines customer requests and boosts your IT team's efficiency. Agile project management: These days, just keeping track of your work isn't enough – you've got to be agile. JIRA Agile adds agile project management to the power of JIRA.

JIRA Software Overview

Pricing

Starting from
US$10.00/month

Pricing options

Free Trial
Subscription
Value for money

JIRA Software offers flexible pricing.

Small teams: $10/month for up to 10 users
Growing teams: $7 per user/month for 11-100 users


JIRA Software Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Traditional), Czech, Danish, English, French and 7 others, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish

Screenshots

JIRA Software screenshot: Agile Development
JIRA Software screenshot: Agile Development JIRA Software screenshot: Prioritization JIRA Software screenshot: Development Panel JIRA Software screenshot: Workflow Designer JIRA Software screenshot: Release Hub JIRA Software screenshot: Customization JIRA Software screenshot: Collaboration Tools JIRA Software screenshot: Visibility JIRA Software screenshot: Service Desk JIRA Software screenshot: Code Integration

JIRA Software Reviews

JIRA Software Reviews

Overall rating
4.3
/
5 7343 reviews
Excellent
3622

Very good
2875

Average
695

Poor
101

Terrible
50

Value for Money
4.2
Features
4.4
Ease of Use
3.9
Customer Support
4.1
88% recommended this app
Mikael S.

The best tool for a product manager

My experience has been great with JIRA and I have setup the product in my last two organizations. In my current role, the entire company has moved all their projects to JIRA. Despite some pesky UI bugs here and there, JIRA does everything that I need and has become a critical piece of my day-to-day work. It's never easy to build a product for product people, but JIRA has found a way to do most of what I need. I only wish the business would invest a bit more effort into their support team, but since many companies are already using JIRA, the internet has become a great substitute.


Steve M.

If you tried it before and got confused, it's way easier now

We did an extensive search and ended up with JIRA for project management for my team and for our cross-department projects. We've been using it now with our marketing team for several months, and I had previously used it with product teams (developers), and the overall experience is that it provides the best PM experience for our team of all the options out there.


Marc G.

Flexible but not at all fun

Originally we wanted Jira to be the place for Product and Development. But we soon realised that we needed a separate app for the product team instead. So now the product team work outside Jira and only when it's ready for Development will a ticket get created and planned in the backlog ready for a sprint.

Jira helps the Product Manager to know the status of features, bugs and tasks and allows the development team to ask questions relating to the ticket in the comment section. That way there is full visibility of the discussions for future reference.


Aaron R.

Powerful, enterprise software that might be more than you need

We use Jira as a kanban/agile project management tool in software development. The workflow is well understood by most developers and onboarding new team members into our system is a breeze. It is good at tracking projects and managing sprints.


Ajesh G.

Finest application for the Agile software lifecycle

I use JIRA in all the Agile software development for classification and bug tracking for every user with Dashboards. I am satisfied with the JIRA features but I think JIRA needs to provide more integration towards CICD tools so that user can get more idea about the bug tracking.


Mikael S.
Industry: Computer Software
Company size: 501-1,000 Employees

The best tool for a product manager

Used Daily for 2+ years
Reviewed on 31/10/2019
Review Source: Capterra

My experience has been great with JIRA and I have setup the product in my last two organizations. In my current role, the entire company has moved all their projects to JIRA. Despite some pesky UI bugs here and there, JIRA does everything that I need and has become a critical piece of my day-to-day work. It's never easy to build a product for product people, but JIRA has found a way to do most of what I need. I only wish the business would invest a bit more effort into their support team, but since many companies are already using JIRA, the internet has become a great substitute.

Pros

JIRA gives me so much functionality out of the box. Within five minutes, I can create a board and invite my whole team to start working with me. It doesn't take long to customize your presentation of work to make it specific to your business. It has become the standard for the industry and with good reason; JIRA gives me everything that I need to track performance and ensure a timely release.

Cons

There are occasionally some annoying bugs that will present themselves, but it's never something that really prevents me from using the product effectively; usually it's an annoying UI bug that looks messy or ugly. For the most part, many of the people that complain about the product just don't know how to use it 'as is out of the box'. The more configurations you try to make, the more problems you can create for yourself. Aside from this, their customer service is quite lackluster and it often takes days if not weeks to hear back from support - usually the bugs are fixed before you even get a response.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Steve M.
Industry: Nonprofit Organisation Management
Company size: 51-200 Employees

If you tried it before and got confused, it's way easier now

Used Daily for 2+ years
Reviewed on 31/10/2019
Review Source: Capterra

We did an extensive search and ended up with JIRA for project management for my team and for our cross-department projects. We've been using it now with our marketing team for several months, and I had previously used it with product teams (developers), and the overall experience is that it provides the best PM experience for our team of all the options out there.

Pros

They've managed to provide easy to use projects, next-gen, that have most of the power but are SUPER easy to use. We love the new Kanban boards and the ability to turn off features and hide complexity wherever needed.

Cons

The next-gen projects are moving fast, but it feels like at this point you have to choose *either* power *or* ease of use. Classic projects (power) or next-gen (easy) are competing, so I'm hoping they will be able to eventually provide all the power in the easy next-gen projects.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Marc G.
Industry: Information Technology & Services
Company size: 51-200 Employees

Flexible but not at all fun

Used Daily for 1+ year
Reviewed on 28/10/2019
Review Source: Capterra

Originally we wanted Jira to be the place for Product and Development. But we soon realised that we needed a separate app for the product team instead. So now the product team work outside Jira and only when it's ready for Development will a ticket get created and planned in the backlog ready for a sprint.

Jira helps the Product Manager to know the status of features, bugs and tasks and allows the development team to ask questions relating to the ticket in the comment section. That way there is full visibility of the discussions for future reference.

Pros

The biggest strength that Jira has to offer is how customisable the app is. We're forever fine tuning how how development flows are setup and I've never run into an issue where what we wanted to achieve could not be possible. The workflow editor is pretty straight forward once you figure out how to map these to specific projects and features.

It also has a mammoth number of apps that can integrate with it, which can greatly help simplify your organisations stack. We use a bunch of apps that connect to Jira such as Slack and Git.

The mobile app is pretty good and more simple to use. There's also a new iOS app that you can run on a mac that seems to be a slightly faster and more user friendly version. However, I haven't quite worked out how to tailor the notifications.

The search is very powerful!

Cons

It is very slow to load pages and jump between stories. When using this on a daily basis it really gets annoying.

When we need to change a setting it's hard to work out where to go. I have to say I've never seen another app quite like Jira which has so many different places to go to in order to change very similar settings.

If someone accidentally creates a ticket with the wrong type the only way to change it is to Move the ticket. And I can't seem to change the status of the ticket at the same time. So often an Open bug ticket becomes an Open feature ticket, which really should still be in Draft.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Aaron R.
Industry: Information Technology & Services
Company size: 2-10 Employees

Powerful, enterprise software that might be more than you need

Used Daily for 6-12 months
Reviewed on 25/09/2019
Review Source: Capterra

We use Jira as a kanban/agile project management tool in software development. The workflow is well understood by most developers and onboarding new team members into our system is a breeze. It is good at tracking projects and managing sprints.

Pros

As an SDLC management tool it excels. It's designed from the ground up for tracking user stories, tasks, epics, sprints, etc. in large organizations. It is excellent for cross functional team collaboration and really shines in a mature environment that doesn't change frequently or quickly. It is continuously improving and it is obvious that the JIRA team is very proactive and dedicated to staying ahead of the competition in features and services.

Cons

It is overkill for smaller teams or products that are very early in their life. When projects and teams are very dynamic, Jira projects become bloated, cumbersome, and fragmented. This product really is suited for larger, mature organizations that already have strong procedural discipline and rather monolithic approval/decision making. I know it's supporting agile methodology but really it's rigidness is more aligned with waterfall type management.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Ajesh G.
Industry: Information Technology & Services
Company size: 10,001+ Employees

Finest application for the Agile software lifecycle

Used Daily for 2+ years
Reviewed on 15/08/2019
Review Source: Capterra

I use JIRA in all the Agile software development for classification and bug tracking for every user with Dashboards. I am satisfied with the JIRA features but I think JIRA needs to provide more integration towards CICD tools so that user can get more idea about the bug tracking.

Pros

Easy to create Agile dashboards to track bugs in different development life cycle. We can also extract informations regarding the user specific tickets created and worked for any period of time. Also we can attache documents to gives an entire idea about the the bugs and time tracker in comment section provides how much time it takes to fix the bugs. In the software industry JIRA is one of the widely used Bug tracking platform. The idea of classification of tickets like EPIC,Task are very useful to identify the work load needed for that ticket.

Cons

Need exact date and time of the ticket creation and comments when the ticket gets older, right now it describes like the ticket is "created more two weeks ago". JIRA also needs to integration with CICD tools for more information regarding the bug tracking and fixing. JIRA should provide a dashboard for each user how much time he worked on a ticket to track the overall work time and also it will be very easy for the Administrator also.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.2/10
Based on 7,343 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

JIRA Software Pricing

JIRA Software Pricing

Starting from
US$10.00/month
Free Trial
Subscription
Value for money

JIRA Software offers flexible pricing.

Small teams: $10/month for up to 10 users
Growing teams: $7 per user/month for 11-100 users

JIRA Software offers flexible pricing.

Small teams: $10/month for up to 10 users
Growing teams: $7 per user/month for 11-100 users

Value for Money
4.2/5
Based on 7,343 user ratings
Compare value for money rating with alternatives
Compare with alternatives

JIRA Software Features

JIRA Software Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Collaboration Tools
Prioritizing
Progress Tracking
Project Time Tracking
Projections
Third Party Integration
Drag & Drop Interface
Gantt Charts
Multiple Projects
Project Management
Project Planning
Project Tracking
Task Management
Task Planning
Task Tracking
Timesheets
Features
4.4/5
Based on 7,343 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Videos and Tutorials

Videos and Tutorials

Additional information for JIRA Software

Additional information for JIRA Software

Key features of JIRA Software

  • 1000's of Add-ons
  • @mentions
  • API
  • API availability
  • Action management
  • Active directory integration
  • Activity dashboard
  • Activity tracking
  • Agile development
  • Agile reporting
  • Assignment management
  • Automatic notifications
  • Burndown charts
  • Burndown/burnup charts
  • Categorizing
  • Charting
  • Code integration
  • Collaboration tools
  • Commenting
  • Communication management
  • Completion tracking
  • Configurable workflow
  • Cumulative flow diagrams
  • Custom filters
  • Custom reports
  • Customizable scrum boards
  • Customizable workflows
  • Development tracking
  • Dynamic workflow
  • Estimating
  • Filtered views
  • Forecasting
  • GitHub integration
  • IT / software projects
  • Issue management
  • Issue tracking
  • JIRA's query language (JQL)
  • Kanban boards
  • Mobile apps
  • Monitoring
  • OnDemand or hosted
  • OpenSocial gadgets
  • Planning tools
  • Portfolio management
  • Prioritizing
  • Progress tracking
  • Project time tracking
  • Project workflow
  • Projections
  • Real time reporting
  • Release management
  • Reporting & statistics
  • Roadmap planning
  • Search functionality
  • Service desk management
  • Sprint planning
  • Sprint reports
  • Status reporting
  • Team management
  • Third party integration
  • Traceability
  • Velocity charts
  • Version reports
  • Visual timeline

Benefits

  • Agile at Scale
    Scrum and Kanban improve project success and deliver value iteratively. JIRA and JIRA Agile scale Agile across your organization. JIRA also integrates with GitHub to link issues to commits.

  • Industry Leading Workflow Engine
    Don't let your issue tracking software dictate your process. With JIRA's workflow engine you can easily build the process that fits your team.

  • Polished User Experience
    Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.

  • Flexible Dashboards
    Create a personalized view of JIRA. Share dashboards to track project status, create custom reports, and monitor team wallboards.

  • Powerful Searching and Reporting
    Use JIRA's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of JIRA and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.

  • Deployment Options
    Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.

  • Integrate with Everything
    Get more from JIRA with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.

  • GetApp Analysis

    GetApp Analysis

    JIRA is a cross platform issue and bug tracking software with advanced project management capabilities and features. JIRA is suitable for any company size and is extremely valuable to all collaborating teams, stakeholders and project managers. JIRA helps your team share information and engage others seamlessly, display issues on agile boards with custom agile workflows, enforce kanban work in progress limits and check their efficiency planning and assign members with certain tasks, work together with colleagues using joint-editing tools and monitor the team’s progress and updates of each task.

    Moreover, JIRA boasts a feature-rich service desk implementation that allows each department to collect customer requests instantly, and arrange them in priority queues that improve the productivity of the team and happiness of customers. Additionally, JIRA offers advanced source code integration along with a huge set of add-ons that can be conveniently found in Atlassian’s Marketplace.

    JIRA's main dashboard.

    What is JIRA Software?

    JIRA brings a team’s resources and knowledge assets under the same collaborating platform. This makes the team more efficient and minimizes the employees’ efforts to complete simple every day tasks. Complex activities that require the participation of personnel from different departments is easier when everyone uses JIRA.

    The agile project management features in JIRA offer a first-class opportunity for supervisors and managers to locate roadblocks that undermine the overall productivity of the team and take focused action and identify areas for improvement.

    Search filters can prove very useful.

    JIRA Software Main Features

    Mobile Application

    JIRA’s value and usability are greatly enhanced through its mobile platforms. Whether you are using Android or iOS JIRA remains accessible in a whole set of ways while you’re on the go.

    Using the JIRA app, you can access issues and bugs that are reported, and display them using custom filters. All reports are accompanied by comments and attachments like screenshots to help users fully understand the issue. A bug or issue can be assigned to a developer right from the mobile device.

    Checking recently created bugs on the mobile app.

    Service Desk

    JIRA Service Desk offers a clean and intuitive on-line customer portal for the clients that need help. They can just find what they need through easy to understand interface that will guide them to online help or to the most appropriate person to resolve their request.

    After the requests reach the service department, engineers take over assignments and start working on the tasks.

    A queue system automatically categorizes and prioritizes requests according to custom settings. A number of queues are available out of the box, but more can be added by users at any time. Service license agreements (SLAs) and the automatically generated metrics will provide you with detailed real-time reports, helping you assess progress and efficiency of your team.

    The service desk, as shown from the engineers perspective.

    Agile

    JIRA Agile is aimed to help software development teams collaborate better. Using agile planning processes, teams can deliver functioning software earlier and stay flexible when requirements change. JIRA supports agile through various practices such as kanban and scrum. Visibility is the one thing that collaborating teams usually miss from their workflow, and that is exactly what JIRA Agile comes to fulfill.

    You may plan in detail and do estimations with unparalleled accuracy. All bugs, tasks, and actions can be drag-n-dropped for users to perform easy prioritization or change sprints. At the end of the sprint, JIRA creates extensive reports with graphs and rich information which highlight the work done and the unfinished tasks that should be moved to the backlog or the next sprint.

    A kanban board on JIRA Agile.

    Code Integration

    Teams can use JIRA to manage the reporting, fixing and reviewing of software bugs in an efficient and integrated way. Developers can take assignments from shared dashboards and agile boards inside of JIRA. From there, Stash git repositories and Bamboo can be used to connect commits and test results back to the issue. All this can be done without the need of ever leaving JIRA.

    If you need more Git or Mercurial repositories, you can utilize the integration with Atlassian’s Bitbucket that will allow you to spend more time coding instead of dealing with issue and merging handling. The popular GitHub is also supported by JIRA and the connection can be done with the use of just the DVCS connector.

    Stash integration on JIRA.

    Atlassian Marketplace

    Users of JIRA will find that Atlassian’s Marketplace is the place to be when looking for extended functionality, or just for opportunities that you may never have thought of. It includes a vast collection of over 400 add-ons. There are admin tools, chart drawing tools, dashboard gadgets, themes, and styles etc. Over 61% of them are free of charge.

    Besides the add-ons, here you will also find the very valuable workflow templates. You may search among a vast collection to find something suited to your needs, or create your own tailored workflow and upload it to the Marketplace for everyone’s benefit.

    IT and helpdesk addons on the Marketplace.

    JIRA Software Integrations

    JIRA integrates well with a large number of related software to further expand the usability and utilization of the software in any usage scenario. Besides integrating with other Atlassian software tools like Confluence and Stash, developers have managed to achieve good integration with other software tools.

    Some of the most notable examples include the popular revision control tool Github, the widely used Gliffy diagram editor, the Affinity Live and SalesForce CRMs, and the AtTask and Clarizen development tools.

    JIRA Software Pricing

    JIRA offers three solutions. The basic package can accommodate 10 users and costs $10 monthly. The second package includes JIRA agile which will help developers and costs $20 per month, and the third package which costs the same is intended for Service Desks so it has the respective add-on enabled. Teams may count more than 10000 members if the software is hosted in the company’s servers and this will cost 24000$, 28000$ and 42000$ for the three packages, or up to 2000 members if it is hosted in the Atlassian Cloud with the price in this case ranging from 1000$ to 1500$.

    Although JIRA is commercial software, it can be used for free and without limitation from organizations that are non-profit, non-government, non-academic, non-commercial, non-political and secular. Open Source projects also meet the criteria to get a free user license for JIRA.

    JIRA Software Bottom Line

    • Easy project planning and management
    • Real-time issue tracking
    • Advanced code integration
    • Scrum and Kanban boards
    • Huge add-ons collection

    JIRA Software FAQs

    JIRA Software FAQs

    Below are some frequently asked questions for JIRA Software.

    Q. What type of pricing plans does JIRA Software offer?

    JIRA Software offers the following pricing plans:

    Starting from: US$10.00/month

    Pricing model: Subscription

    Free Trial: Available

    JIRA Software offers flexible pricing. Small teams: $10/month for up to 10 users Growing teams: $7 per user/month for 11-100 users

    Q. What are the main features of JIRA Software?

    JIRA Software offers the following features:

    • 1000's of Add-ons
    • @mentions
    • API
    • API availability
    • Action management
    • Active directory integration
    • Activity dashboard
    • Activity tracking
    • Agile development
    • Agile reporting
    • Assignment management
    • Automatic notifications
    • Burndown charts
    • Burndown/burnup charts
    • Categorizing
    • Charting
    • Code integration
    • Collaboration tools
    • Commenting
    • Communication management
    • Completion tracking
    • Configurable workflow
    • Cumulative flow diagrams
    • Custom filters
    • Custom reports
    • Customizable scrum boards
    • Customizable workflows
    • Development tracking
    • Dynamic workflow
    • Estimating
    • Filtered views
    • Forecasting
    • GitHub integration
    • IT / software projects
    • Issue management
    • Issue tracking
    • JIRA's query language (JQL)
    • Kanban boards
    • Mobile apps
    • Monitoring
    • OnDemand or hosted
    • OpenSocial gadgets
    • Planning tools
    • Portfolio management
    • Prioritizing
    • Progress tracking
    • Project time tracking
    • Project workflow
    • Projections
    • Real time reporting
    • Release management
    • Reporting & statistics
    • Roadmap planning
    • Search functionality
    • Service desk management
    • Sprint planning
    • Sprint reports
    • Status reporting
    • Team management
    • Third party integration
    • Traceability
    • Velocity charts
    • Version reports
    • Visual timeline

    Q. Who are the typical users of JIRA Software?

    JIRA Software has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does JIRA Software support?

    JIRA Software supports the following languages:

    Chinese (Traditional), Czech, Danish, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish

    Q. What type of pricing plans does JIRA Software offer?

    JIRA Software has the following pricing plans:

    Subscription

    Q. Does JIRA Software support mobile devices?

    JIRA Software supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does JIRA Software integrate with?

    JIRA Software integrates with the following applications:

    AppFusions, Get Satisfaction, Innotas, LeanKit, SpiraTeam, Testuff, Usersnap, Workfront, Zendesk, time cockpit

    Q. What level of support does JIRA Software offer?

    JIRA Software offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials