Jira

About Jira

With Jira, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, Jira has you covered. At your desk or on the go with the new mobile interface, Jira helps your team get the job done.

Issues are everywhere: Tasks, ideas, and requests are hiding in documents, people's heads, and deep in your inbox. Use Jira to capture and organize your team's issues, prioritize and take action on what's important, and stay up to date with what's going on around you. Jira makes all of this easy, so your team can spend less time managing the work and more time building great software.

Work the way you want: Your process is at the heart of everything you do. Don't shoehorn your team's work into the default workflow defined by your project tracker. Jira has workflows to match your existing processes, that you can easily adapt as your team evolves. Use the tool that fits your team, don't change your team to fit your tool.

Productive, powerful planning: Teams that need to be effective and efficient choose Jira to help them capture, assign, and prioritize their work. Ensure that everyone on your team knows exactly what needs to be done when, then watch the job get done flawlessly. And when you add the power of agile to Jira– with the Jira Agile add-on – you can even plan agile sprints!

Collaborate easily: On any team, it's important that people can easily share information and reach out for help when they need it. JIRA's simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. If you think that's awesome, you'll love it even more when you combine JIRA's @mentions and assignment features with the power of Confluence and HipChat.

Visibility at the speed of light: Watch the issues that are most important to you, monitor activity streams, and share information with powerful dashboards, wallboards, and more. With Jira, you'll always know what's going on.

Collect, service, and report: With Jira Service Desk, the Jira platform becomes a modern, flexible service desk experience that streamlines customer requests and boosts your IT team's efficiency.

Agile project management: These days, just keeping track of your work isn't enough – you've got to be agile. Jira Agile adds agile project management to the power of JIRA.

Pricing starting from:

US$7.75/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Jira

  • Agile at Scale
    Scrum and Kanban improve project success and deliver value iteratively. Jira and Jira Agile scale Agile across your organization. Jira also integrates with GitHub to link issues to commits.

  • Industry Leading Workflow Engine
    Don't let your issue tracking software dictate your process. With Jira's workflow engine you can easily build the process that fits your team.

  • Polished User Experience
    Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.

  • Flexible Dashboards
    Create a personalized view of Jira. Share dashboards to track project status, create custom reports, and monitor team wallboards.

  • Powerful Searching and Reporting
    Use Jira's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of Jira and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.

  • Deployment Options
    Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.

  • Integrate with Everything
    Get more from Jira with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Austria, Belgium, Brazil, Canada and 25 others

    Supported Languages

    Czech, Danish, English, French, German and 7 others

    Pricing starting from:

    US$7.75/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Jira Software - Jira Software Scrum template
    Jira Software - Jira Software Kanban template
    Jira Software - Jira Software DevOps template
    Jira Software - Jira Software bug tracking template
    Jira Software - Jira Software Scrum boards
    Jira Software - Jira Software roadmap
    Jira Software - Jira Software reports and isnights
    Jira Software - Jira Software repository view
    Jira Software - Jira Software developer status
    Jira Software - Jira Software deployments
    Jira Software - Jira mobile application
    Jira Software - Jira iOS roadmap
    View 13 more
    Jira video
    Jira Software - Jira Software Scrum template
    Jira Software - Jira Software Kanban template
    Jira Software - Jira Software DevOps template
    Jira Software - Jira Software bug tracking template
    Jira Software - Jira Software Scrum boards
    Jira Software - Jira Software roadmap
    Jira Software - Jira Software reports and isnights
    Jira Software - Jira Software repository view
    Jira Software - Jira Software developer status
    Jira Software - Jira Software deployments
    Jira Software - Jira mobile application
    Jira Software - Jira iOS roadmap

    Features

    Total features of Jira: 161

    • @mentions
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Analysis
    • Ad hoc Reporting
    • Agile Methodologies
    • Alerts/Notifications
    • Application Management
    • Approval Process Control
    • Approval Workflow
    • Assignment Management
    • Audit Trail
    • Backlog Management
    • Bar Chart
    • Budgeting/Forecasting
    • Bug Tracking
    • Bug/Issue Capture
    • Build Log
    • Business Process Automation
    • Calendar Management
    • Campaign Management
    • Capacity Management
    • Change Management
    • Charting
    • Cloud Computing
    • Collaboration Tools
    • Colour Codes/Icons
    • Commenting/Notes
    • Communication Management
    • Compatibility Testing
    • Compliance Management
    • Compliance Tracking
    • Configurable Workflow
    • Configuration Management
    • Continuous Delivery
    • Create Subtasks
    • Customisable Dashboard
    • Customisable Reports
    • Dashboard
    • Data Connectors
    • Data Import/Export
    • Data Modeling
    • Data Visualisation
    • Debugging
    • Deployment Management
    • Document Management
    • Drag & Drop
    • Due Date Tracking
    • Employee Database
    • Employee Management
    • Employee Scheduling
    • File Sharing
    • For Developers
    • For IT Project Management
    • Forecasting
    • Forms Automation
    • Forms Management
    • Gantt/Timeline View
    • Goal Management
    • Goal Setting/Tracking
    • Graphical User Interface
    • Idea Management
    • Integrated Development Environment
    • Inventory Management
    • Issue Management
    • Issue Scheduling
    • Issue Tracking
    • Iteration Management
    • Kanban Board
    • Log Collection
    • Marketing Automation
    • Marketing Calendar
    • Media Planning
    • Milestone Tracking
    • Mobile Access
    • Mobile Development
    • Monitoring
    • Multi-Channel Marketing
    • Multiple Projects
    • Online Time Clock
    • Percent-Complete Tracking
    • Planning Tools
    • Portfolio Management
    • Predictive Analytics
    • Prioritisation
    • Private Dashboards
    • Process Change Tracking
    • Process Modeling & Designing
    • Product Data Management
    • Product Lifecycle Management
    • Product Roadmapping
    • Productivity Tools
    • Progress Tracking
    • Project Management
    • Project Planning
    • Project Planning/Scheduling
    • Project Scheduling
    • Project Time Tracking
    • Project Tracking
    • Project Workflow
    • Projections
    • Public Dashboards
    • Purchasing & Receiving
    • Quality Assurance
    • Real Time Analytics
    • Real Time Notifications
    • Real Time Reporting
    • Real-Time Chat
    • Recurring Issues
    • Recurring Tasks
    • Release Management
    • Release Planning
    • Reporting & Statistics
    • Reporting/Analytics
    • Reporting/Project Tracking
    • Requirements Review
    • Resource Management
    • Resource Scheduling
    • Risk Management
    • Roadmapping
    • Rules-Based Workflow
    • Search/Filter
    • Single Page View
    • Software Development
    • Source Control
    • Spend Management
    • Sprint Planning
    • Stakeholder Defined Attributes
    • Status Tracking
    • Supports Scrum
    • Surveys & Feedback
    • Tagging
    • Task Editing/Updating
    • Task Management
    • Task Progress Tracking
    • Task Scheduling
    • Task Tagging
    • Team Management
    • Third Party Integrations
    • Ticket Management
    • Time & Expense Tracking
    • Time Tracking
    • Timeline Management
    • Timesheet Management
    • Traceability
    • Traditional Methodologies
    • Training Management
    • Transcripts/Chat History
    • Utilisation Reporting
    • Vacation/Leave Tracking
    • Vendor Management
    • Version Control
    • Visual Workflow Management
    • Visualisation
    • Web App Development
    • Web/Mobile App Development
    • Widgets
    • Workflow Configuration
    • Workflow Management

    Alternatives

    BMC Helix ITSM

    4.1
    #1 Alternative to Jira
    BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations,...

    Zoho Desk

    4.5
    #2 Alternative to Jira
    Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver...

    Rally

    4.3
    #3 Alternative to Jira
    Rally is an enterprise-class agile development platform that acts as a centralized hub for teams to collaboratively...

    Smartsheet

    4.5
    #4 Alternative to Jira
    Smartsheet, an online work execution platform, empowers organizations to plan, track, automate, and report on work....

    Reviews

    Overall rating

    4.4 /5
    (13,888)
    Value for Money
    4.3/5
    Features
    4.4/5
    Ease of Use
    4.0/5
    Customer Support
    4.2/5

    Already have Jira?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 13,888
    Aayush
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 501–1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Jira - Perfect tool for Project/Task Management

    Reviewed on 5/11/2023

    Pros

    I like the most about Jira is we can easily collaborate with our team members and divide the tasks accordingly, so it is easy to manage task and achieve project agility efficiently. Another best thing I would say it's having very good user interface which supports drag and drop feature as well to move tickets or tasks to different faces of project management life cycle. And it also integrates with many third party providers which makes out workflow very manageable.

    Cons

    It offers limited size of message in a ticket and also restricts the size of the attachment. It it has so many tasks then sometime it is getting difficult to track particular task, so locating older tasks or tickets that someone else worked on from out team on the past can be challenging.

    Jennifer
    Overall rating
    • Industry: Pharmaceuticals
    • Company size: 201–500 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Jira - A unique system that provides an advanced overview.

    Reviewed on 6/11/2023

    Pros

    Jira allows users to track all tasks from project start to finish. It allows users to easily see at what step in project each team is on and which tasks have been completed.
    With just a glance, it can be set-up to show the flow of processes for all project team members. The ability to assign which section of the flow belongs to which team can be mapped out and easily communicated. It also allows for team members to easily see any gaps or missing steps in the flow.

    Cons

    Jira allows users to look at all the detail in data and the system needs to be set up with filters that will work for users by a team member that knows the system well.

    Kristina
    Overall rating
    • Industry: Media Production
    • Company size: 201–500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Effectively categorize, prioritize service request, problems and incidents

    Reviewed on 18/10/2023

    Pros

    The user interface is exceptionally clear and minimalistic, displaying only vital information, which greatly enhances navigation. It effortlessly accommodates both routine support requests and more extensive product updates and bug-related issues, with distinct labels effectively separating the two categories.

    Cons

    An area that could benefit from improvement is the notification system. There's a risk of overlooking the single email notification sent, which might result in forgetting to check for the user's response.

    Brandon
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 5,001–10,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Effective tool to manage projects and track work

    Reviewed on 4/09/2023

    This application makes tracking the development of a project a breeze, saving me time and making...

    This application makes tracking the development of a project a breeze, saving me time and making the progress of the project clear to everyone involved. When it comes to keeping tabs on the status of various projects, Jira is the application that excels.

    Pros

    The project's progress and any arising problems can be monitored via JIRA. The most useful feature is the ability to set limits on how far along a work can be tracked and then assign it to a certain individual. Here, we can keep tabs on how long each stage of a project takes, as well as any problems that arise along the way.

    Cons

    For a first-time user to make sense of the system's many options, some training is in order. Getting more and more intoll kid tickets may be more trouble than it's worth.

    Tanner
    Overall rating
    • Industry: Airlines/Aviation
    • Company size: 201–500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Jira is great for software development or other agile methodologies

    Reviewed on 13/11/2023

    Pros

    Jira is robust in tracking minute details and keeping them in a backlog which will then be worked.

    Cons

    Jira's ability to report in a meaningful way, outside of the tool itself, is not great. It is very difficult and I found that pushing people into the tool was necessary.

    Alternatives Considered

    Azure DevOps Services

    Reasons for Switching to Jira

    We kept Jira because it was already integrated with our service desk so highly and making the switch to a new ticketing system was not something we wanted to do at this time.
    Showing 5 reviews of 13,888 Read all reviews

    Jira FAQs

    Below are some frequently asked questions for Jira.

    Jira offers the following pricing plans:

    • Starting from: US$7.75/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Jira Software offers flexible pricing. Small teams: $0 per user/month for up to 10 users Growing teams: $7 per user/month for 11 to 10,000 users

    Jira has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Jira supports the following languages:

    Czech, Danish, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Traditional Chinese

    Jira supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Jira integrates with the following applications:

    Balsamiq, Bitbucket, Confluence, ConnectWise PSA, Dovico, EazyBI Cloud, Flowdock, Get Satisfaction, GitHub, Gliffy, Harvest, HipChat, Hubstaff, JIRA Service Management, Lucidchart, Microsoft Outlook, Salesforce Sales Cloud, Weekdone, Zendesk Suite, Zephyr Enterprise

    Jira offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Jira.