About Jira

With Jira, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, Jira has you covered. At your desk or on the go with the new mobile interface, Jira helps your team get the job done.

Issues are everywhere: Tasks, ideas, and requests are hiding in documents, people's heads, and deep in your inbox. Use Jira to capture and organize your team's issues, prioritize and take action on what's important, and stay up to date with what's going on around you. Jira makes all of this easy, so your team can spend less time managing the work and more time building great software.

Work the way you want: Your process is at the heart of everything you do. Don't shoehorn your team's work into the default workflow defined by your project tracker. Jira has workflows to match your existing processes, that you can easily adapt as your team evolves. Use the tool that fits your team, don't change your team to fit your tool.

Productive, powerful planning: Teams that need to be effective and efficient choose Jira to help them capture, assign, and prioritize their work. Ensure that everyone on your team knows exactly what needs to be done when, then watch the job get done flawlessly. And when you add the power of agile to Jira– with the Jira Agile add-on – you can even plan agile sprints!

Collaborate easily: On any team, it's important that people can easily share information and reach out for help when they need it. JIRA's simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. If you think that's awesome, you'll love it even more when you combine JIRA's @mentions and assignment features with the power of Confluence and HipChat.

Visibility at the speed of light: Watch the issues that are most important to you, monitor activity streams, and share information with powerful dashboards, wallboards, and more. With Jira, you'll always know what's going on.

Collect, service, and report: With Jira Service Desk, the Jira platform becomes a modern, flexible service desk experience that streamlines customer requests and boosts your IT team's efficiency.

Agile project management: These days, just keeping track of your work isn't enough – you've got to be agile. Jira Agile adds agile project management to the power of JIRA.

Pricing starting from:

US$7.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Jira

  • Agile at Scale
    Scrum and Kanban improve project success and deliver value iteratively. Jira and Jira Agile scale Agile across your organization. Jira also integrates with GitHub to link issues to commits.

  • Industry Leading Workflow Engine
    Don't let your issue tracking software dictate your process. With Jira's workflow engine you can easily build the process that fits your team.

  • Polished User Experience
    Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.

  • Flexible Dashboards
    Create a personalized view of Jira. Share dashboards to track project status, create custom reports, and monitor team wallboards.

  • Powerful Searching and Reporting
    Use Jira's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of Jira and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.

  • Deployment Options
    Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.

  • Integrate with Everything
    Get more from Jira with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.

  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Australia, Belgium, Brazil, Canada and 23 others, Switzerland, China, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, India, Iceland, Italy, Japan, Luxembourg, Mexico, Netherlands, Norway, New Zealand, Philippines, Sweden, Singapore, United States, South Africa

    Supported Languages

    Czech, Danish, English, French, German and 7 others, Italian, Japanese, Polish, Portuguese, Russian, Spanish, zh-hant

    Pricing starting from:

    US$7.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Jira Software - Agile Development
    Jira Software - Prioritization
    Jira Software - Development Panel
    Jira Software - Workflow Designer
    Jira Software - Release Hub
    Jira Software - Customization
    Jira Software - Collaboration Tools
    Jira Software - Visibility
    Jira Software - Service Desk
    Jira Software - Code Integration
    Jira Software - Build & Release
    Jira Software - Scrum & Kanban
    Jira Software - Getting Started
    Jira Software - Workflows
    Jira Software - Importing
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    Jira video
    Jira Software - Agile Development Jira Software - Prioritization Jira Software - Development Panel Jira Software - Workflow Designer Jira Software - Release Hub Jira Software - Customization Jira Software - Collaboration Tools Jira Software - Visibility Jira Software - Service Desk Jira Software - Code Integration Jira Software - Build & Release Jira Software - Scrum & Kanban Jira Software - Getting Started Jira Software - Workflows Jira Software - Importing

    Features

    Total features of Jira: 150

    • @mentions
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Analysis
    • Ad hoc Reporting
    • Administrator Level Control
    • Agile Methodologies
    • Alerts/Notifications
    • Application Management
    • Approval Process Control
    • Assignment Management
    • Audit Trail
    • Backlog Management
    • Budgeting/Forecasting
    • Bug Tracking
    • Build Log
    • Business Process Automation
    • Calendar Management
    • Campaign Management
    • Change Management
    • Charting
    • Code Development
    • Code Editing
    • Code Promotion
    • Collaboration Tools
    • Colour Codes/Icons
    • Commenting/Notes
    • Communication Management
    • Compatibility Testing
    • Compliance Management
    • Compliance Tracking
    • Configurable Workflow
    • Configuration Management
    • Conflict Tracking
    • Continuous Delivery
    • Continuous Deployment
    • Create Subtasks
    • Customisable Dashboard
    • Customisable Reports
    • Dashboard
    • Data Connectors
    • Data Import/Export
    • Data Modeling
    • Data Visualisation
    • Debugging
    • Defect Tracking
    • Deliverables Management
    • Deployment Management
    • Document Management
    • Drag & Drop
    • Due Date Tracking
    • Employee Management
    • File Sharing
    • Financial Management
    • For IT Project Management
    • Forecasting
    • Forms Management
    • Gantt/Timeline View
    • Goal Management
    • Goal Setting / Tracking
    • Idea Management
    • Inventory Management
    • Issue Management
    • Issue Scheduling
    • Issue Tracking
    • Iteration Management
    • KPI Monitoring
    • Kanban Board
    • Knowledge Base Management
    • Knowledge Management
    • Marketing Automation
    • Marketing Calendar
    • Media Planning
    • Milestone Tracking
    • Mobile Access
    • Mobile Development
    • Monitoring
    • Multi-Channel Marketing
    • Percent-Complete Tracking
    • Planning Tools
    • Portfolio Management
    • Predictive Analytics
    • Prioritisation
    • Private Dashboards
    • Process Change Tracking
    • Process Modeling & Designing
    • Product Roadmapping
    • Progress Tracking
    • Project Management
    • Project Planning
    • Project Planning/Scheduling
    • Project Time Tracking
    • Project Workflow
    • Projections
    • Public Dashboards
    • Purchasing & Receiving
    • Quality Assurance
    • Real Time Reporting
    • Recurring Issues
    • Recurring Tasks
    • Release Management
    • Release Planning
    • Reporting & Statistics
    • Reporting/Analytics
    • Reporting/Project Tracking
    • Requirements Management
    • Requirements Review
    • Resource Management
    • Roadmapping
    • Search/Filter
    • Software Development
    • Source Control
    • Spend Management
    • Stakeholder Defined Attributes
    • Status Tracking
    • Strategic Planning
    • Supports Agile
    • Supports Scrum
    • Surveys & Feedback
    • Task Editing/Updating
    • Task Management
    • Task Progress Tracking
    • Task Scheduling
    • Team Management
    • Test Case Tracking
    • Test Library Maintenance
    • Test Run Tracking
    • Testing Management
    • Testing/QA Management
    • Third Party Integrations
    • Ticket Management
    • Time & Expense Tracking
    • Time Tracking
    • Timeline Management
    • Timesheet Management
    • Traceability
    • Traditional Methodologies
    • Training Management
    • User Level Management
    • Vendor Management
    • Version Control
    • Visual Workflow Management
    • Visualisation
    • Web App Development
    • Web/Mobile App Development
    • Widgets
    • Workflow Configuration
    • Workflow Management

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    Reviews

    Overall rating

    4.4 /5
    (10,883)
    Value for Money
    4.2/5
    Features
    4.4/5
    Ease of Use
    4.0/5
    Customer Support
    4.1/5

    Already have Jira?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 10,883
    Cristian B.
    Overall rating
    • Industry: Semiconductors
    • Company size: 501-1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Jira for bug tracking and project management

    Reviewed on 18/07/2019

    I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it...

    I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.

    Pros

    We used several bug tracking tools in the past but Jira is by far the best one. What I like most:
    - user friendly interface, provides a nice user experience
    - Agile SCRUM/Kanban support out of the box
    - extremely configurable on almost everything
    - extendable through custom scripting, either built-in or via addons
    - very collaborative
    - there are thousands of addons in the marketplace; you can even write your own

    Cons

    Being so flexible to be configured, the learning curve for admins is a little steep.
    The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

    Sourabh S.
    Overall rating
    • Industry: Computer Software
    • Company size: 10,000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    JIRA enables business to add velocity to their service management tasks and workflows

    Reviewed on 7/09/2021

    JIRA is a modern take on a ITSM solution. It is feature loaded yet has a very intuitive User...

    JIRA is a modern take on a ITSM solution. It is feature loaded yet has a very intuitive User Experience. It has good User Interface as well. JIRA acts as the common interface between Developers, IT ops and business teams and helps different parts of the business colloborate better. It acts as the source of truth for all involves parties and does its basic tasks quite well. It adds velocity to the overall process of task management irrespective of the industry it is used in.

    Pros

    1. Great User Interface and User Experience.
    2. The ability to create custom queues and automatically re-direct issues to these queues saves a lot of time. 3. The inbuilt SLA management and the option of integrating it to third party alert and notification software is impressive.
    4. Adding attachment, links and other resources to JIRA ticket is easy and straightforward.
    5. It has great audit trail tracking and can act as a source of truth for all parties involved.

    Cons

    1. The issue search feature could have been a little more customizable and faster.
    2. The options available to format the comments on an issue are limited and not very intuitive.

    Yaroslav K.
    Overall rating
    • Industry: Higher Education
    • Company size: 1,001-5,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    More then you will ever need / Tool to handle thousands of problems one by one

    Reviewed on 21/05/2018

    Pros

    *Functionality

    The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform.
    There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue.

    * New UI

    Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers.

    *Customization

    Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

    Cons

    *Slow

    Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow.

    *To many features

    Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use.

    Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

    Darian P.
    Overall rating
    • Industry: Insurance
    • Company size: 201-500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Review for Jira as a developer

    Reviewed on 14/07/2021

    We moved our IT department to start using Jira for the teams that work in development. We have not...

    We moved our IT department to start using Jira for the teams that work in development. We have not yet moved our Helpdesk or "system uptime" teams over since we are still looking at what product works best. So with the smaller team, I believe it has helped in keeping our tickets in order. It is simple to see what is currently being worked on in each project. We do not have the highest plan so we do not have all features, but I think our current feature set is large with room to evolve.

    Pros

    Jira is excellent at keeping track of our issues and linking between them on a kanban board. It was our introduction to a Kanban system of tickets. There are also many features we see ourselves using that we are on the verge of delving into, allowing us to focus on the tickets now but expand in the near future.

    I like that tickets are easily linked to each other. Our previous system made it difficult to know which tickets were related, while Jira has several options for relating tickets (related to, duplicates, blocked / blocks/ etc)

    Cons

    I think the price can get high depending on how big your team is. We were just over the free limit which becomes a large cost, especially once you include subscriptions to confluence etc.

    I think the load times and UI can get buggy at times, there are multiple times a day I have to click through menus several times for it to register. This is by far the most frustrating thing, especially when you have many tickets on a page.

    One issue we had was that our current ticket system allows us to CC users onto tickets so they (+ anyone else we add) can get an update. This was not possible through regular Jira, however something similar could be done with effort on the Jira Service Management side.

    Joshua M.
    Overall rating
    • Industry: Financial Services
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Enablement of Team collaboration for Agile projects.

    Reviewed on 16/09/2021

    JIRA is a great tool that allows for greater team collaboration within Agile projects. It is easy...

    JIRA is a great tool that allows for greater team collaboration within Agile projects. It is easy to use and very intuitive. Sometimes connectivity can be a problem especially with the cloud based versions. JIRA definitely provides more value than shortcomings.

    Pros

    1. Different user roles can be defined to allow for segregation of duties.
    2. Epics can be defined to assist with long and intermediate project planning.
    3. Duration of sprints can be defined according to project requirements.
    4. Statuses for user stories can be used for tracking progress as well as workflow management.
    5. Allows for bulk import of epics and user stories which can fast track administrative tasks where this information has been captured elsewhere e.g. CSV format

    Cons

    1. Only users from within the organization can be assigned to tasks and user stories. This can cause unnecessary delays where external users need to provide urgent input or contribution.
    2. Statuses (user stories) cannot be defined specifically for a board where multiple boards exist within a project.
    3. Only two types of users can be assigned to user stories, which are assignees and reporters. JIRA does not allow for multiple users (assignees) to be assigned to one user story.

    Showing 5 reviews of 10,883 Read all reviews

    Jira FAQs

    Below are some frequently asked questions for Jira.

    Jira offers the following pricing plans:

    Jira Software offers flexible pricing. Small teams: $0 per user/month for up to 10 users Growing teams: $7 per user/month for 11 to 10,000 users

    Jira has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Jira supports the following languages:

    Czech, Danish, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, zh-hant

    Jira supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Jira integrates with the following applications:

    Balsamiq, Bitbucket, CA Flowdock, Confluence, ConnectWise Manage, Dovico, EazyBI Cloud, Get Satisfaction, GitHub, Gliffy Diagram, Harvest, HipChat, Hubstaff, JIRA Service Management, Lucidchart, Microsoft Outlook, Salesforce Sales Cloud, Weekdone, Zendesk, Zephyr

    Jira offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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