--- description: Learn how Zoho Assist can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Assist Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Zoho Assist](/software/9913/zoho-assist) # Zoho Assist Canonical: https://www.getapp.co.nz/software/9913/zoho-assist Page: 1 / 60\ Next: [Next page](https://www.getapp.co.nz/software/9913/zoho-assist?page=2) > Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access. > > Verdict: Rated **4.7/5** by 1479 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho Assist • Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation. • Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available. • Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer. • Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode. • Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1479 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: ₹480.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Alerts/Notifications - Annotations - Authentication - Availability Indicator - Backup and Recovery - Billing & Invoicing - Chat/Messaging - Collaboration Tools - Conferencing - Customisable Branding - Customisable Reports - Customisable Templates - Dashboard - Desktop/Browser Sharing - Diagnostic Tools - Diagnostics Tools - Email Reminders ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software) ## Related Categories - [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software) - [Remote Support Software](https://www.getapp.co.nz/directory/563/remote-support/software) - [MSP Software](https://www.getapp.co.nz/directory/645/managed-service-providers-msp/software) - [Remote Work Software](https://www.getapp.co.nz/directory/1699/remote-work/software) - [Remote Desktop Software](https://www.getapp.co.nz/directory/1731/remote-desktop/software) ## Alternatives 1. [TeamViewer ONE](https://www.getapp.co.nz/software/90948/teamviewer) — 4.6/5 (11636 reviews) 2. [Slack](https://www.getapp.co.nz/software/91563/slack) — 4.7/5 (24189 reviews) 3. [AnyDesk](https://www.getapp.co.nz/software/120039/anydesk) — 4.6/5 (1796 reviews) 4. [Supremo Remote Desktop](https://www.getapp.co.nz/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) 5. [ISL Light](https://www.getapp.co.nz/software/114883/isl-light) — 4.7/5 (779 reviews) ## Reviews ### "Zoho Assist is the best Remote Access Tool" — 5.0/5 > **Abhinesh** | *20 July 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: I loved its secured and seamless access of others computer for powerful servicing and client support > > **Cons**: Nothing as such. Although sometimes the exe file download and its connectivity takes time and become confusing for the clients on other side > > Superb experience. We are using this after trying many other remote access tools. Zoho Assist is the best ----- ### "Trial Extension Request" — 5.0/5 > **Verified Reviewer** | *16 July 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: What I liked is that it's a solution for both attended and unattended remote support. Now I want to try the Jira integration and purchase licenses for Zoho Assist. For this reason, I request an extension of the trial version, please. > > **Cons**: So far, it meets all my expectations. For this reason, I request an extension of the trial version, please. > > Overall, Zoho Assist provides attended and unattended remote support, which is quite important for my company: chat, video, and calls. Now I want to try the Jira integration and purchase licenses for Zoho Assist. For this reason, I request an extension of the trial version, please. ----- ### "Well, it has the potential to be excellent, but it needs improvement." — 3.0/5 > **Raul** | *20 February 2026* | Internet | Recommendation rating: 5.0/10 > > **Pros**: In terms of cost-effectiveness, the site offers several features at a low cost, allowing you to add multiple domains under a single subscription. > > **Cons**: The experience was good in terms of cost-effectiveness. However, there are many issues in the initial steps. I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet. There are problems logging in, forcing me to keep switching between apps until it works. Basic settings are confusing to find. > > Well, it has the potential to be excellent, but it needs improvement. I hope the service improves in these areas, thereby overcoming these issues. ----- ### "Pretty solid solution for small tech companies" — 5.0/5 > **Verified Reviewer** | *7 May 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Pretty smooth transition with branding. The remote feature is smooth on the web portal, desktop agent and iphone app. Customer support is spot on with quick response when issues are reported. Pretty simple to use once you get use to the management page. > > **Cons**: Not much on the end point reporting side at this time but i imagine its in the works. I've experienced 1 bad connection issue but that was cleared up after reporting to support. > > Overall its been a great experience. I was a bit on edge with the cost for the service but its been pretty solid compared to connect wise. ----- ### "Zoho Assist review" — 4.0/5 > **Mohamed** | *28 June 2026* | Aviation & Aerospace | Recommendation rating: 8.0/10 > > **Pros**: Great system specially for internal IT support Ticketing \& Change Request Logs — built-in ticket system, every IT action tied to a ticket, full change history for management visibility Device Monitoring — real-time health monitoring, proactive issue detection before users complain Hardware \& Software Inventory Scan — automatic scan of all enrolled devices showing installed software, hardware specs, printers, and user accounts > > **Cons**: The price a little high , if the price is lower it would allow us to add more licance with even highr > > Hardware \& Software Inventory Scan — automatic scan of all enrolled devices showing installed software, hardware specs, printers, and user accounts ----- Page: 1 / 60\ Next: [Next page](https://www.getapp.co.nz/software/9913/zoho-assist?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/9913/zoho-assist) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data