--- description: Learn how Zoho CRM can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho CRM Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Construction CRM Software](/directory/759/construction-crm/software) > [Zoho CRM](/software/9908/zoho-crm) # Zoho CRM Canonical: https://www.getapp.co.nz/software/9908/zoho-crm Page: 1 / 280\ Next: [Next page](https://www.getapp.co.nz/software/9908/zoho-crm?page=2) > Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat. > > Verdict: Rated **4.3/5** by 6958 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho CRM Segment customers based on purchase patterns, analyze webform statistics and conduct webform A/B tests. Identify marketing campaigns with the highest ROI and discover sales trends with customizable quadrants and cohorts. Access Zoho CRM dashboards via the analytics app on the phone. Personalize purchase stages and actions of customer's journey and improve decision-making with a prediction builder. Use AI-based email analytics and assignment rules while simplifying data collection with contextual and customizable forms. Create multiple pipelines based on geography and other parameters. Enjoy review processes with assignment and comment functions. Improve customer experiences with in-depth services and appointments features. Access custom signals, calls and email workflows for flexible communication. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 6958 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$14.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Asset Lifecycle Management - Automated Routing - Budgeting/Forecasting - Business Card/Badge Scanning - Business Process Automation - Business Process Control - Buyer Management ## Integrations (70 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... and 55 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Construction CRM Software](https://www.getapp.co.nz/directory/759/construction-crm/software) ## Related Categories - [CRM Software](https://www.getapp.co.nz/directory/230/crm/software) - [Contact Management Software](https://www.getapp.co.nz/directory/337/contact-management/software) - [Sales Force Automation Software](https://www.getapp.co.nz/directory/338/sales-force-automation/software) - [Lead Management Software](https://www.getapp.co.nz/directory/339/lead-management/software) - [Social CRM Tools](https://www.getapp.co.nz/directory/558/social-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.co.nz/software/90378/salesforce) — 4.4/5 (18760 reviews) 2. [HubSpot CRM](https://www.getapp.co.nz/software/102533/hubspot-crm) — 4.5/5 (4444 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.co.nz/software/142099/bigin-by-zoho-crm) — 4.7/5 (715 reviews) 4. [Dynamics 365](https://www.getapp.co.nz/software/90844/dynamics-365) — 4.4/5 (5804 reviews) 5. [EngageBay CRM](https://www.getapp.co.nz/software/113999/engagebay-marketing) — 4.7/5 (906 reviews) ## Reviews ### "A Flexible, Powerful Tool for Streamlined Healthcare Operations" — 5.0/5 > **Mohamed** | *26 October 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The customization and AI insights make it perfect for our needs, streamlining sales and support with seamless integration. > > **Cons**: The initial setup for Zoho CRM can be time-consuming, but the extensive support and documentation help make the process manageable. > > Zoho CRM has been a game-changer for us at MEDOC. Its customization, seamless integrations, and AI insights streamline our sales and customer support. Though setup takes time, the benefits to our workflow and client engagement are well worth it. Highly recommended\! ----- ### "Very Easy to Use" — 5.0/5 > **Evangeline** | *24 July 2025* | Internet | Recommendation rating: 10.0/10 > > **Pros**: I liked how easy it was to read the lead information and how easy it was to modify how you want it to look. The tabs to change information are easy to find and through the lead and noticeable of what the were there for. > > **Cons**: That there was no master tab for the order the notes were. They default to the oldest first. There is a tab above the notes to change it to newest first but you have to do it in each lead. > > Entering leads and setting appointments was very easy. Appointments were easy to find, see and able to links to multiple people. ----- ### "Likely not in anyone's top 10 CRMs for good reason" — 3.0/5 > **Verified Reviewer** | *1 July 2025* | Computer Software | Recommendation rating: 1.0/10 > > **Pros**: Zoho CRM offers powerful customization and a wide range of features. Their extensive database of direct integrations is a nice to have. > > **Cons**: Zoho CRM feels clunky and overly complex for daily email marketing use. The UI is outdated, and key tasks like list segmentation or campaign tracking are buried in menus. Integrations often break or require workarounds. It’s powerful, but bloated and frustrating to use. > > I wouldn't rank Zoho in my top 10 CRMs, and do not recommend them. It's just simply not an enjoyable experience. It's not the worst thing in the world, but it's definitely not something that will excite your marketing team. ----- ### "Our client history in the industry." — 5.0/5 > **David** | *18 December 2025* | Mechanical or Industrial Engineering | Recommendation rating: 9.0/10 > > **Pros**: I prefer to have machine, contact, and deal history under one hood; this has facilitated my ability to respond to clients within a short time and also enable me to coordinate with sales. > > **Cons**: I do not like that fields and reports require time to be customized; I still use our administrator to make more complicated changes. > > The CRM of Zoho allows me to view all machines, issues, and discussions of a customer at a single location, which makes the collaboration between the support and sales smoother. ----- ### "Customize your sales and workflow." — 4.0/5 > **Bruce** | *18 April 2025* | Mechanical or Industrial Engineering | Recommendation rating: 7.0/10 > > **Pros**: Custom Sales management that can be applied to non tech sector business > > **Cons**: It feels like it is in it's early stages and customizations are limited in some aspects. > > We are getting there customizing to our business model. I hope to someday have the smoothest possible flow without interruptions as there are so many situations to consider. ----- Page: 1 / 280\ Next: [Next page](https://www.getapp.co.nz/software/9908/zoho-crm?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/9908/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data