Zoho CRM

About Zoho CRM
Zoho CRM is an omnichannel customer relationship management platform that helps global businesses to take control of the business processes to build lasting customer relationships. The web-based platform can be personalized to suit industries of all types and sizes. Zoho CRM offers integration with various Zoho products and extends its capacity with various third-party app extensions, including G Suite, Office 365, Salesforce, and other popular apps.
Zia is an AI-based sales assistant for Zoho CRM that helps individual reps and sales teams detect anomalies in the sales process before they occur, suggest the best time to contact a prospect, and study sales patterns. Zia can provide each sales rep with personalized CRM data, intelligent alerts, task reminders, and suggestions in order to aid sales.
Businesses can use the Zoho CRM omnichannel CRM to nurture customer relationships anytime, anywhere. From phone, to live chat, to email, to social media, businesses can communicate and connect with their clients to enhance the customer experience. Notifications can automatically alert users of each new customer interaction or new contact.
The advanced CRM analytics module, allows users to sync and integrate Zoho CRM data to gain better insights. Users can create custom dashboards and reports on metrics such as lead generation, revenue, deals, and more. When it comes to a CRM solution, one size doesn't fit all businesses. That's why Zoho CRM lets businesses personalize the interface to meet the particular requirements of the organization.
Pricing starting from:
US$14.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Zoho CRM
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$14.00/month
- Free Version
- Free Trial
- Subscription
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Features
Total features of Zoho CRM: 205
Alternatives
HubSpot Sales Hub

Freshsales

NetSuite

ClickUp

Reviews
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- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ZOHO - a solid CRM
Reviewed on 27/09/2024
Real good - they have a ton of business apps and webware - check them out - you might find...
Real good - they have a ton of business apps and webware - check them out - you might find something great and lower pricing than the market leaders.
Pros
easy to use and HUGE value for the money
Cons
can be clunky - could use better data tools - but they are consistent in upgrading the platform
Alternatives Considered
Salesforce Sales CloudReasons for Choosing Zoho CRM
better pricing - crm is crm zoho does what i need it toSwitched From
SugarCRMReasons for Switching to Zoho CRM
price - zoho a better value - can do anything sforce can.- Industry: Market Research
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Zoho CRM- Comprehensive solution at reasonable price
Reviewed on 21/01/2025
Overall really good value for the price that we pay.
The case-wise history maintenance feature...
Overall really good value for the price that we pay.
The case-wise history maintenance feature actually help us to segment leads and has increased our productivity,
There are too many features which is actually not required for many business, they can cut it to make interface cleaner.
Pros
The ease of usage; the deals page has drag and drop features which helps in very easy prioritization of pipelines. Creating accounts, leads and contacts are all very easily and gets synched in the back-end. Additionally, assigning of cases to team members is also very easy.
Cons
The reminders that we set only appears as web-based push notifications and I often tends to lose it. The features are overwhelming in enterprise version and every time we need some help, the team pushes us to do a paid online training. The quality of downloadable charts is not up-to mark and we depend on external pivots and excels and use Zoho CRM downloads as backups.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Zoho CRM Missing the Relationship in CRM
Reviewed on 14/07/2024
Frustrating at best. If you like hitting your head against a wall time and time again to see if...
Frustrating at best. If you like hitting your head against a wall time and time again to see if you could possibly make something work - this may be your platform. I swear if I hear "sorry for the inconvenience" one more time after it took 4 weeks to resolve an issue - that has never been resolved I will scream. This last issue is why I am actively looking for a new CRM / ATS Manager - my contract expires in September and will not be renewed.
Pros
I liked the ZOHO ONE package, having everything in one place. What I ended up with after 5 years is a system that held data I couldn't use and what I could possibly use, there were such limitations it was impossible.
Cons
They keep re-inventing the wheel without making sure they have their products solid, this has resulted in a proverbial "dogs breakfast" of apps that don't relate properly rendering ZOHO just a waste of time and money
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great balence between easy to use and customizable
Reviewed on 24/10/2024
Zoho CRM has been a great tool for managing my customer relationships. It’s packed with features,...
Zoho CRM has been a great tool for managing my customer relationships. It’s packed with features, but it’s still pretty easy to navigate once you get the hang of it. Setting up workflows and tracking leads has helped me stay on top of things and keep my sales pipeline organized. It’s not the simplest CRM out there, but the learning curve is worth it because of all the customization options and integrations. Overall, it’s a solid platform that’s helped me streamline my business processes.
Pros
One of the best things about Zoho CRM is how customizable it is. I can tailor it to fit my exact needs, whether it's creating custom fields, layouts, or automating workflows.
Cons
The support is not always great, sometimes it can take a while to get back a response that is worth while.
Reasons for Switching to Zoho CRM
Cheaper and filled our needs. Salesforce tends to be complicated.- Industry: Civil Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It's been so wondrous with lead tracking and distribution.
Reviewed on 9/12/2024
Superb and marvelous integration to slack for efficient collaboration.
Does incredibly with lead...
Superb and marvelous integration to slack for efficient collaboration.
Does incredibly with lead tracking and distribution.
Pros
User friendly making is easy to navigate.
Slack integration for remote collaboration.
Cons
Great CRM for boosting sales and got no complaints.
Zoho CRM FAQs
Below are some frequently asked questions for Zoho CRM.Q. What type of pricing plans does Zoho CRM offer?
Zoho CRM offers the following pricing plans:
- Starting from: US$14.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).
Q. Who are the typical users of Zoho CRM?
Zoho CRM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zoho CRM support?
Zoho CRM supports the following languages:
Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
Q. Does Zoho CRM support mobile devices?
Zoho CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zoho CRM integrate with?
Zoho CRM integrates with the following applications:
2iNova Practice Management Software, ActiveCampaign, Avaya Experience Platform, Bedrock Data, Box, BurstSMS, Dealfront, Docusign, Dropbox Business, Eventbrite, GetResponse, Gmail, GoTo Meeting, Google Ads, Google Analytics 360, Google Calendar, Google Drive, Google Workspace, HubSpot CRM, Join.Me, Jotform, Kixie PowerCall, Klenty, Knowlarity, LinkedIn for Business, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Operations Hub, PandaDoc, PayPal, Proposify, QuickBooks Online, QuoteWerks, Quoter, RingCentral Contact Center, SMS-Magic, Saasu, Shopify, SimplyCast, Skyvia, Slack, SurveyMonkey, Trello, Twilio, Twitter/X, Xero, Zapier, Zendesk Suite, Zoho Analytics, Zoho Assist, Zoho Billing, Zoho Books, Zoho Campaigns, Zoho Cliq, Zoho Creator, Zoho Desk, Zoho Expense, Zoho Forms, Zoho Mail, Zoho Meeting, Zoho Projects, Zoho SalesIQ, Zoho Sign, Zoho Social, Zoho Survey, Zoho Writer, iQuoteXpress, mailparser.io
Q. What level of support does Zoho CRM offer?
Zoho CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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