About Firefish

Firefish Software combines your CRM and ATS with your recruitment website and marketing channels so you maximise job ad visibility, increase candidate engagement, streamline your recruitment processes and make more right-fit placements as a result.

Firefish is built around real recruiter needs and responds to the challenges that our customers face in this tough but rewarding job. Our team are all ex-recruiters and know this industry inside out, and that's what makes our software so effective.

Innovate your recruitment process by joining the dots between...

• Your data-driven recruitment website
• Your recruitment marketing channels
• Your Applicant Tracking System (ATS)
• Your Customer Relationship Management (CRM) system
• Reports and KPIs - so you can learn what's working and what's not for your business!

Pricing starting from:

£58.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Firefish

Key benefits of Firefish

• Convert 45% of candidates through your own recruitment website with job pages that look great, are SEO-friendly and fully optimized for Google for jobs.
• Get maximum visibility on job ads by multi-post jobng across job boards and 180 social media networks with just a click.
• Turn your recruitment database into an active network that your recruiters turn to first because it’s crackling every day with exclusive candidates. The Firefish ATS lets you keep close track of your candidates from first touch through to placement.
• By combining all your recruitment activities into one place, you can create custom reports you know you can trust. Ensure recruiters start every day right with a daily overview of to-do lists, recruitment sales targets and KPIs to keep everyone on track.
• Firefish integrates with all the best recruitment tools to help you streamline your processes and make your days as productive as they can be.

Devices

Business size

S M L

Markets

Andorra, Albania, American Samoa, Austria, Australia and 72 others, Åland Islands, Bosnia & Herzegovina, Belgium, Bulgaria, Belarus, Canada, Switzerland, Cook Islands, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, Fiji, Micronesia, Faroe Islands, France, United Kingdom, Guernsey, Gibraltar, Greenland, Greece, Guam, Croatia, Hungary, Ireland, Isle of Man, Iceland, Italy, Jersey, Kiribati, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, Marshall Islands, North Macedonia, Northern Mariana Islands, Malta, New Caledonia, Norfolk Island, Netherlands, Norway, Nauru, French Polynesia, Papua New Guinea, Poland, Portugal, Palau, Romania, Serbia, Russia, Solomon Islands, Sweden, Slovenia, Svalbard & Jan Mayen, Slovakia, San Marino, Tonga, Turkey, Tuvalu, Ukraine, United States, Vatican City, Vanuatu, Wallis & Futuna, Samoa

Supported Languages

English

Pricing starting from:

£58.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Firefish

Features

Total features of Firefish: 66

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Boolean Search
  • CRM
  • Calendar Management
  • Calendar Sync
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Careers Page
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Database
  • For Recruiting Agencies
  • Full Text Search
  • Interview Management
  • Interview Scheduling
  • Job Application Management
  • Job Management
  • Job Posting
  • Job Requisition
  • Job Tracking
  • Jobs Board
  • Lead Management
  • Mobile Access
  • Multi-Channel Marketing
  • Onboarding
  • Pipeline Management
  • Real Time Reporting
  • Recruiting Firms
  • Recruitment Management
  • Reference Checking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Database
  • Resume Parsing
  • Resume Search
  • Resume Storage
  • Self Service Portal
  • Social Media Integration
  • Social Recruiting
  • Status Tracking
  • Tagging
  • Task Management
  • Third Party Integrations
  • Workflow Management

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Crelate

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Reviews

Overall rating

4.7 /5
(141)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.9/5

Already have Firefish?

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Showing 5 reviews of 141
Rob S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing forward thinking recruitment CRM built by a passionate team - I only wish we'd moved...

Reviewed on 3/07/2020

From the initial enquiry/demos through to the migration, going live and onboarding - I cannot fault...

From the initial enquiry/demos through to the migration, going live and onboarding - I cannot fault the team at Firefish.

Almost 2 months into using the product daily we are really getting to grips with things and the fact they listen to their customers and update the product on a regular basis is invaluable especially compared to our previous CRM.

Pros

Firefish is fast and easy to use which encourages recruitment consultants to use it fully, unlike other systems where consultants only populate it because they "have to".

The whole team at Firefish are passionate about the product and this really shows! You feel like a valued customer and nothing is too much work.

Coming from a CRM we had used for over 15 years I was nervous about the integration but the process was so well managed and all aspects of the migration were taken into consideration with "no stone unturned" so there weren't any unexpected surprises when we went live.

Features like the candidate portal and straightforward website integration are great too - it gives candidates the ability to manage their own account, browse/apply for jobs and receive tailored job alerts based on their preferences.

Cons

Not many to be honest. There is no in-built document editor (but we have found a simple workaround for this) and some of the reporting took a bit of getting used to. There are a few features we would like to see but other customers have suggested these so it should only be a matter of time before they are implemented.

Having said that though, the community is fantastic and the ability to raise and vote on ideas is great. If your business really needs a specific feature this is something that can be developed (at a reasonable cost).

Alternatives Considered

Vincere

Reasons for Choosing Firefish

While the browser offering (Access Recruitment CRM) is being developed, we felt it was just a web front-end for the old RDB database with no innovative features or vast improvements. RDB was very customisable and as an IT Manager I loved getting hands-on with the raw data in SQL but Firefish's integrations are constantly improving and I see a lot of potential with where Firefish is going. System performance and user frustration were the main factors. It shouldn't take 30-45 seconds to run a candidate search in these times and the product was only updated once or twice in an 18 month period (even then only tiny incremental changes were made). If users aren't happy using the CRM then it has a knock-on effect across the business - affecting performance, morale, efficiency and productivity. Using Firefish is a breath of fresh air and we are already starting to see user feedback/satisfaction improve and the quality of data being entered is much better.

Reasons for Switching to Firefish

A combination of functionality, cost and performance. Firefish had the best balance of all-round functionality and a team whose service is absolutely second to none. Whilst recruitment CRMs will continue to evolve, we feel Firefish is the best one out there at the moment and we can't wait to see what the future holds!
Kirsty S.
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Start up empowered by Firefish!

Reviewed on 21/01/2021

Pros

The customer service is great, they are quick to respond to issues, happy to help when customising features in the CRM and always open to suggestions. The system was designed by those with recruitment experience and it shows, the task and workflow management is logical and the contact search capabilities and suggested matches are intelligent, adding real value to your candidate and client communications. They also had my website and CRM system set up quickly when my business was founded offering full training and support through onboarding

Cons

The site doesn't fully integrate with major job boards or social media so advert response does not automatically list against your roles and instead goes into your email. There is a 365 integration that means its fairly simple to transfer these into the system but this can be time consuming if you have a high volume of response to manage.

Alternatives Considered

Zoho Recruit and Bullhorn ATS & CRM

Reasons for Choosing Firefish

The complete lack of support from the previous provider along with the system being unsuitable for use. I was looking for a system that would enable and improve my ability to do my role rather than being a additional admin tool. When I later set up my current company Firefish where my first choice.

Reasons for Switching to Firefish

Logical task and workforce management, ease of use, website and email integration, great customer service as demonstrated by the level of customisation available and ongoing improvement based on user feedback.
Paul R.
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

First year review

Reviewed on 9/09/2021

Happy with the purchase so far - but there are improvements that should be made to make it slicker.

Happy with the purchase so far - but there are improvements that should be made to make it slicker.

Pros

Fairly easy to use and to navigate around. It is very effective without being over complicated.

Cons

You cannot block delete candidates/profiles. Doing it individually is extremely time consuming and laborious
The templates in place are pretty standard and do not look very professional

Leon T.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Feedback

Reviewed on 21/04/2021

Onboarding was good, training wasn't great everyone seems to be in a rush to get off the phone...

Onboarding was good, training wasn't great everyone seems to be in a rush to get off the phone except [SENSITIVE CONTENT HIDDEN] who is an absolute superstar.

Pros

Lots of functions, and features that can be utalised.

Cons

A few hidden costs, if after 3 months your workload increases and Firefish isn't for you, you find yourself roped into a 12-month contract. Way too over the top for what it is supposed which makes it over complicated.

Response from Firefish Software

Hi Leon,

Thank you for taking the time to leave a review. We're so sorry you ended your Firefish journey on a negative note particularly as we never had the opportunity to discuss the situation or come up with a solution together as we were unable to get in touch with you.

Like most SaaS businesses, our minimum subscription is 12 months and this is highlighted clearly in our terms and pricing FAQs on our website. Upgrading to a higher-level package with more features naturally comes with additional costs but these are not hidden.

We take a lot of pride in our customers' success, so I apologise that your experience didn't meet your expectations. We will certainly be taking on board your feedback regarding the training and will review internally with the team.

If you'd like to discuss any of this in more detail, please get in touch you have my direct contact details.

Kind regards,
Louise Cunningham Director of Customer

Annejulie S.
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So glad we made the switch to FireFish!

Reviewed on 18/09/2021

From initial engagement to onboarding and follow up the whole process was slick, informative and...

From initial engagement to onboarding and follow up the whole process was slick, informative and professional. Their customer service is excellent and always consistent no matter who you deal with. I’ve been nothing but impressed! A superb experience and that hasn’t waned after two years working with them.

Pros

The stand out thing about Firefish for me is how easy it is to engage with our candidates and keep the database fresh and relevant. Candidates can manage their own work & marketing preferences via an online portal so their info is kept up date, compliant and they can sign up to job alerts that are specific to them. The automation is great; saving our consultants precious time away from admin. It gives us the functionality of a great CRM & applicant tracking system with added benefit of being able to market out effectively too. Many of the support team at FireFish are x- recruiters so they really get us and offer lots of useful market insights.

Cons

There’s not a lot not to like to be honest. They integrate with a lot of job boards but unfortunately not with Indeed so that would hep given their market share. It would help if we could see some engagement indicators on the mailshots we send to hiring managers.

Response from Firefish Software

Hi Annejulie,

Thank you for your lovely review!

We hope you continue to have a great experience with Firefish.

Many thanks,
Amy

Showing 5 reviews of 141 Read all reviews

Firefish FAQs

Below are some frequently asked questions for Firefish.

Firefish offers the following pricing plans:

  • Starting from: £58.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Starting from £58 per user/month when billed annually, or £65 per user/month when billed monthly. Full pricing information is available on our website.

Firefish has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Firefish supports the following languages:

English

Firefish supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Firefish integrates with the following applications:

Facebook for Business, Gmail, Google Analytics, LinkedIn for Business, Microsoft 365, Microsoft Azure, Microsoft Outlook, Microsoft Power BI, ScheduleFlex, Twilio, Twitter, WhatsApp

Firefish offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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