KnowledgeOwl

KnowledgeOwl

Knowledge base and documentation software

4.7/5 (208 reviews)

KnowledgeOwl Overview

What is KnowledgeOwl?

KnowledgeOwl provides powerful yet affordable knowledge base software for any budget. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, extremely affordable, and extremely customizable help authoring and documentation software.

KnowledgeOwl includes reporting tools that analyze customer behavior in order to understand the performance of your help documentation. Use the actionable insights provided by KnowledgeOwl to improve the usability of your knowledge base and the overall customer experience you offer. Some of the key features of KnowledgeOwl's application include a searchable and collapsible table of content, files, images and video uploading that are mobile compatible, an embedded contact form widget, article recommendations and call-outs to view new and updated articles.

KnowledgeOwl Overview

Pricing

Starting from
US$79.00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing starts at $79/month for 1 knowledge base and 1 user. Additional users are $20/user/month and additional knowledge bases are $40/kb/month. There is a 10% discount for purchasing an annual account. Nonprofit customers get 25% off any annual account. Enterprise plans start at $10,000/year.


KnowledgeOwl Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
English

Screenshots

KnowledgeOwl screenshot:
KnowledgeOwl screenshot: KnowledgeOwl screenshot: KnowledgeOwl screenshot: KnowledgeOwl screenshot: KnowledgeOwl screenshot: KnowledgeOwl screenshot: Powerful WYSIWYG editor for articles and content KnowledgeOwl screenshot: Powerful WYSIWYG editor for articles and content KnowledgeOwl screenshot: Embeddable and contextual help widget KnowledgeOwl screenshot: File, image, and document library and management KnowledgeOwl screenshot: Reports and Analytics

KnowledgeOwl Reviews

KnowledgeOwl Reviews

Overall rating
4.7
/
5
Excellent
157

Very good
47

Average
4

Poor
0

Terrible
0

Value for Money
4.9
Features
4.8
Ease of Use
4.7
Customer Support
4.9
98% recommended this app
Kristen S.

Simple yet robust and OUTSTANDING Customer Service

When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid.

Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them.

We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout.

Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management.

Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...


Brian W.

KnowledgeOwl wins on customer responsiveness & functionality implementation

As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers.

It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise."

Not that I'm bitter.

That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine.

When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that."

I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.


Erika Y.

Great customer service, wish there were more capabilities

Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system.

Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases.

The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes.

Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway.

The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out.


Dranilda F.

One of the best and most seamless solutions we've implemented

We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team.


David A.

The way SAS should be

We needed a replacement for Crowdbase which is turning off their platform at the end of the year. After a through search for a replacement, Knowledge Owl came out as the clear winner on every one of our requirements. First and foremost, we needed the ability to mimick the look (to some degree) and interaction behavior that our users had become used to in Crowdbase. KO provided this. The KO feature set is actually overkill for our needs, but very solid and not so granular that a none coder can't get things done without support. However, when you need support, KO REALLY shines. They are a relatively small organization, but growing, so they can really provide personal service. If KO can find that magical balance of growth (which will come just based on how great a platform it is), and continue the quality of service, they will own the knowledge base space.


Kristen S.
Industry: Computer Software
Company size: 51-200 Employees

Simple yet robust and OUTSTANDING Customer Service

Used Daily for 6-12 months
Reviewed on 20/11/2018
Review Source: Capterra

When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid.

Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them.

We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout.

Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management.

Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...

Pros

- Robust
- Easy to use
- Customer Service (top notch!)

Cons

None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.

Response from KnowledgeOwl

Thank you so much, Kristen! We super appreciate the awesome review! -Marybeth

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brian W.

KnowledgeOwl wins on customer responsiveness & functionality implementation

Reviewed on 1/04/2016
Review Source: Capterra

As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers.

It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise."

Not that I'm bitter.

That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine.

When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that."

I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.

Rating breakdown

Ease of Use
Customer Support

Erika Y.

Great customer service, wish there were more capabilities

Reviewed on 29/03/2016
Review Source: Capterra

Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system.

Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases.

The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes.

Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway.

The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out.

Rating breakdown

Ease of Use
Customer Support

Dranilda F.
Industry: Computer Software
Company size: 51-200 Employees

One of the best and most seamless solutions we've implemented

Used Daily for 1+ year
Reviewed on 29/03/2019
Review Source: Capterra

We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team.

Pros

Software out of the box is easy to use and customize and Knowledge Owl's documentation is thorough and nicely organized.

Cons

I can't think of anything that stands out as a con.

Response from KnowledgeOwl

Yay! Thanks so much for the awesome review!

- Knowledge Goddess / Chief Executive Owl

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

David A.
Industry: Machinery
Company size: 5,001-10,000 Employees

The way SAS should be

Used Daily for 1-5 months
Reviewed on 7/11/2018
Review Source: Capterra

We needed a replacement for Crowdbase which is turning off their platform at the end of the year. After a through search for a replacement, Knowledge Owl came out as the clear winner on every one of our requirements. First and foremost, we needed the ability to mimick the look (to some degree) and interaction behavior that our users had become used to in Crowdbase. KO provided this. The KO feature set is actually overkill for our needs, but very solid and not so granular that a none coder can't get things done without support. However, when you need support, KO REALLY shines. They are a relatively small organization, but growing, so they can really provide personal service. If KO can find that magical balance of growth (which will come just based on how great a platform it is), and continue the quality of service, they will own the knowledge base space.

Pros

Simple: Incredible feature set, affordable, and best of all...world class technical support

Cons

Nothing to report. We are in the process of establishing our site and as of yet nothing in the onboarding process has been a problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.5/10
Based on 208 user ratings
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KnowledgeOwl Pricing

KnowledgeOwl Pricing

Starting from
US$79.00/month
Free Trial
Subscription
Value for money

Pricing starts at $79/month for 1 knowledge base and 1 user. Additional users are $20/user/month and additional knowledge bases are $40/kb/month. There is a 10% discount for purchasing an annual account. Nonprofit customers get 25% off any annual account. Enterprise plans start at $10,000/year.

Pricing starts at $79/month for 1 knowledge base and 1 user. Additional users are $20/user/month and additional knowledge bases are $40/kb/month. There is a 10% discount for purchasing an annual account. Nonprofit customers get 25% off any annual account. Enterprise plans start at $10,000/year.

Value for Money
4.9/5
Based on 208 user ratings
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KnowledgeOwl Features

KnowledgeOwl Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.8/5
Based on 208 user ratings
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Categories

Additional information for KnowledgeOwl

Additional information for KnowledgeOwl

Key features of KnowledgeOwl

  • Article versioning
  • Behavioral analysis and reporting
  • Collapsible table of contents
  • Conditional content and contextual help
  • Custom branding and domains
  • Customizable home page
  • Customizable permalinks
  • Drag and drop reordering
  • Embedded help and Contact Us widget
  • Global traffic reports
  • Mobile optimized
  • Multiple file and image uploading
  • Multiple users/authors
  • New and Updated articles/ Video Help callouts
  • Prebuilt templates/ Advanced homepage design
  • Restricted access and security
  • Reusable snippet library
  • Video and media embeds
  • WYSIWYG and source editors
  • Zendesk integration

Benefits

- WYSIWYG editor; complete customization control; and file, image, and document management.

- Create public or private knowledge bases, help sites, and manuals.

- Restrict access and secure your content for a specific audience using IP-restrictions, shared passwords, reader logins, and even Salesforce Single Sign On.

- Table of contents, self-learning search, and callouts for new and updated content. Choose one from one of two extremely customizable themes.

- Mobile optimized right out of the box so your knowledge base looks great on any size device. You have complete access to the HTMl and CSS to completely control the design and functionality of your site.

- All accounts have access to unlimited readers as well as phone and email support. Upgrade, downgrade, and cancel at any time.

- Find out which articles are performing the best using location-based reporting and customer behavior analysis.

- Zendesk and live chat software integrations. Google Analytics integration, Embedded Help and Contact Us widget option.

GetApp Analysis

GetApp Analysis

HelpGizmo is software that helps people create knowledge bases suitable for small businesses, especially HR, operations, and customer service departments. It allows people to create, customize, and share online documentation of any kind such as user manuals, software documentation, internal knowledge bases, FAQs, technical literature and handbooks, training manuals, and procedure guidelines.

The software requires no expert personnel to operate and its WYSIWYG editor remains user-friendly and powerful to non-power users who know little to nothing about coding. The price of the software is one of the lowest in the category, but the quality and features offered by HelpGizmo are nothing but rich.

The easy to use fully featured editor, it’s security options and abilities, advanced search system, interoperability of the products, insightful reports, wide range of integrations and the functionality extending widgets are just some of the things that highlight HelpGizmo’s usability.

HelpGizmo Article Editor menu

What is KnowledgeOwl?

The point of using HelpGizmo is to easily enrich the content of an in-house knowledge base thus increasing the efficiency of your employees, raise the quality of your communications and interactions with customers through a better online FAQs, or provide step by step guidance service. Through the feedback gathered by the filling of contact forms, HelpGizmo will quickly allow you to focus on what your customers need and avoid the time and resource-wasting guessing and hypothesizing work.

The benefits that derive from the use of this software are multifaceted and can be accurately assessed and appreciated through the intuitive analytic reports that show how your efficiency rises in a whole set of sectors relating to your customer service or in-house departments effectiveness.

Filling a ticket on HelpGizmo

KnowledgeOwl Main Features

Powerful Editor

The editor that is provided by HelpGizmo is the main tool that users are going to need in order to create the content. It requires no technical or coding knowledge and experience, since it’s a “what you see is what you get” editor where formatting is shown clearly on the screen. For more advanced users, there is also the html mode that will allow them to tweak the code accordingly if needed.

One of the great advantages of the editor is the spell checking feature that allows users to quickly search their content for common mistakes or misspellings with the press of a button. Moreover, you can upload media files such as images and videos and place them directly into the text body. These files are kept in a database for future reference or use in more articles.

The easy to use "wysiwyg" editor with a image uploaded.

Security

Sharing content is good, but having access control over it is even better. Most content is not relevant to all groups of people (in-house personnel, company customers) and so a filtering security system must be used in order to allow only certain people to access certain parts of the content. HelpGizmo offers that kind of advanced system that can filter out IPs and allow only people from the location of your company to access the locked content. Additionally, a login screen can be set up for employees that are away from site.

The same login system can be used for customers who can create accounts with usernames, passwords and meta-info. If these customers already have an account on another company’s system, you can easily provide access on HelpGizmo to them automatically through the “Single Sing On” system that authenticates users from other websites.

Security settings include both IP filtering and password setting.

Search System

Rich content is worthless if people can’t find what they want fast. HelpGizmo provides an advanced searching system that also includes a categorized browser of content. Users can choose whatever suits their taste better and seamlessly hop from one to the other.

One of the most important things for content promotion is the “callouts” that users can assign to articles for a particular period of time in order to highlight the newest or updated articles, or even distinguish those that contain videos and other media.

Mobile Platforms

Mobile device users have exceeded the desktop ones since the beginning of 2014, so remaining accessible to customers that want to access your knowledge base through mobile platforms is of critical importance for your marketing success and the level of customer satisfaction.

HelpGizmo adjusts all related elements automatically to fit any screen size and keep your content on the foreground. Big tables of content are transformed into dropdown menus, images adjust their size to fit the screen of the device used and other navigational elements shrink away to make space for the articles.

Analytic Statistics

In order to adjust your content and deliver what is really needed by your customers, HelpGizmo allows you to monitor their searches and actions, and successfully locate gaps in your knowledge base. The reports can also be location-based so users can determine what pages or products generate the most tickets and address the issues with characteristically high precision.

HelpGizmo reports are not only used by its users, but also by the software itself. The suite uses key data in order to determine and suggest certain recommended sources to those who search for a particular issue.

HelpGizmo intuitive reports dashboard

KnowledgeOwl Integrations

HelpGizmo integrates well with a set of key applications that your company may already be using. Some examples include contact form integration with Zendesk, Freshdesk, Help Scout, and Kayako,as well as the ability to import content from Zendesk, Evernote, Kayako, and other tools. The integration with Salesforce SSO allows you to restrict access to authenticated Salesforce users, and Google Analytics that allows users to get even more insightful reports is also very important.

Thanks to the software’s open API, it is way easier to make things work even if you are going for things that are not officially supported. Moreover, you can easily embed the related help widget to your website or application.

KnowledgeOwl Pricing

The price is one of this software’s main advantages as it is very low considering what you get. Starting with the Basic package, you pay 29$ per month for 5 users, one knowledge base, unlimited readers and all features included! From then you can hop to the Plus package that costs 49$ per month and offers 10 users and two knowledge bases, and then there is the Enterprise package that accommodates up to 50 users and 10 knowledge bases for the price of 299$ per month.

In the case that your needs are even harder to fulfill, there is also the Enterprise+ that can be set according to your requirements. The three packages can be fully tested during a 14-day trial period and the premium customer service that is offered through mail, chat and phone is also free of charge.

KnowledgeOwl Bottom Line

  • Simple, yet powerful editor.
  • Low cost, but high quality.
  • Searchable and browsable content.
  • Advanced Security features
  • Auto-generated Reports and Statistics

KnowledgeOwl FAQs

KnowledgeOwl FAQs

Below are some frequently asked questions for KnowledgeOwl.

Q. What type of pricing plans does KnowledgeOwl offer?

KnowledgeOwl offers the following pricing plans:

Starting from: US$79.00/month

Pricing model: Subscription

Free Trial: Available

Pricing starts at $79/month for 1 knowledge base and 1 user. Additional users are $20/user/month and additional knowledge bases are $40/kb/month. There is a 10% discount for purchasing an annual account. Nonprofit customers get 25% off any annual account. Enterprise plans start at $10,000/year.

Q. What are the main features of KnowledgeOwl?

KnowledgeOwl offers the following features:

  • Article versioning
  • Behavioral analysis and reporting
  • Collapsible table of contents
  • Conditional content and contextual help
  • Custom branding and domains
  • Customizable home page
  • Customizable permalinks
  • Drag and drop reordering
  • Embedded help and Contact Us widget
  • Global traffic reports
  • Mobile optimized
  • Multiple file and image uploading
  • Multiple users/authors
  • New and Updated articles/ Video Help callouts
  • Prebuilt templates/ Advanced homepage design
  • Restricted access and security
  • Reusable snippet library
  • Video and media embeds
  • WYSIWYG and source editors
  • Zendesk integration

Q. Who are the typical users of KnowledgeOwl?

KnowledgeOwl has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does KnowledgeOwl support?

KnowledgeOwl supports the following languages:

English

Q. What type of pricing plans does KnowledgeOwl offer?

KnowledgeOwl has the following pricing plans:

Subscription

Q. Does KnowledgeOwl support mobile devices?

We do not have any information about what devices KnowledgeOwl supports

Q. What other apps does KnowledgeOwl integrate with?

We do not have any information about what integrations KnowledgeOwl has

Q. What level of support does KnowledgeOwl offer?

KnowledgeOwl offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials