--- description: Learn how JIRA Service Management can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JIRA Service Management Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [JIRA Service Management](/software/91811/jira-service-management) # JIRA Service Management Canonical: https://www.getapp.co.nz/software/91811/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.getapp.co.nz/software/91811/jira-service-management?page=2) > JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution. > > Verdict: Rated **4.5/5** by 763 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of JIRA Service Management Centralizes service management for IT, HR, operations, and business teams on a single platform. Automates support interactions and incident resolution with AI-powered virtual agents. Enhances collaboration by connecting development and operations teams for faster deployments and reduced risk. Provides always-on support with self-service options and intelligent knowledge management. Customizes workflows and integrates with a wide range of applications to fit diverse organizational needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 763 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - API - Access Controls/Permissions - Activity Tracking - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Autoresponders - Availability Management - Backlog Management - Backup and Recovery - Barcoding/RFID ## Integrations (98 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Incident Management Software](https://www.getapp.co.nz/directory/1415/incident-management/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software) - [Remote Support Software](https://www.getapp.co.nz/directory/563/remote-support/software) - [IT Asset Management Software](https://www.getapp.co.nz/directory/325/it-asset-management/software) ## Alternatives 1. [PDQ Deploy & Inventory](https://www.getapp.co.nz/software/2045563/pdq-deploy) — 4.8/5 (341 reviews) 2. [Action1](https://www.getapp.co.nz/software/2048001/action1-rmm) — 4.9/5 (237 reviews) 3. [Milvus](https://www.getapp.co.nz/software/132287/milvus) — 4.8/5 (298 reviews) 4. [Wrike](https://www.getapp.co.nz/software/9964/wrike) — 4.4/5 (2887 reviews) 5. [Freshservice](https://www.getapp.co.nz/software/91351/freshservice) — 4.5/5 (685 reviews) ## Reviews ### "Streamline excellency on all projects\! 10/10" — 5.0/5 > **Marko** | *11 September 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It is undeniably one of the most useful and easy to implement and streamline operational tasks. I have managed to segment everything, from IT aspects to our forecasting aspects in no time. > > **Cons**: Some aspects, such as the Kanban boards could be a bit improved in terms of aesthetics. But no major inconvenience as the functionality is whY makes JIRA different. > > All of our major projects have been supported successfully and all milestones achieved, thanks to JIRA which is not a CRM (most people think so) the fact that our IT had a success rate of 100% is thanks to JIRA streamlining aspects - no information is lost and our teams have full vision on all project aspects. ----- ### "JSM Good but Could be Better." — 4.0/5 > **James** | *26 March 2025* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: Ticket tracking and documentation integration with Confluence are both very good. Flexibility of setting up the environment > > **Cons**: You must build the entire instance, default platform is too simple and not fleshed out. > > If you have the time and capability to build and create a proper project with JIRA Service Manager, then it is great. If you don't have time or expertise, you may want to consider something else. ----- ### "Far to complicated to use effectively" — 2.0/5 > **Edward** | *8 September 2025* | Computer Software | Recommendation rating: 1.0/10 > > **Pros**: The product can be configured in many different ways to support your requirements, and it's good value for small teams. > > **Cons**: The user experience as both an admin and user is terrible. It's impossible to find anything and use in a meaningful way. The learning curve was too steep for me any my clients to find any value in the product. ----- ### "JIRA is a one-stop-shop for all things project managment\!" — 5.0/5 > **Soren** | *27 January 2026* | Defense & Space | Recommendation rating: 3.0/10 > > **Pros**: JIRA has tons of features, I loved its user interface and its implementation of Agile and Scrum. Its reporting features were helpful for assessing our teams progress through our "sprint" periods on projects > > **Cons**: JIRA offered a lot of customizable features, that may be its only drawback, but otherwise, a reliable program. > > I recommend JIRA for any engineering project that require multiple focuses and high levels of reporting ----- ### "Jira can keep pace with any company\!" — 5.0/5 > **Aaron** | *22 October 2024* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: JSM allows customization of workflows to match the needs of your organization. This helps tailor incident, request, and problem management processes. JSM also provides built-in automation, allowing repetitive tasks to be automated, saving time and reducing human error. The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes. > > **Cons**: Customizing workflows, automating tasks, and configuring the system can be complex for beginners or teams without experience in Jira. It might require dedicated resources for setup and management. JSM can generate excessive notifications, which can be overwhelming for end-users if not properly configured. > > JSM will take your company's organization in projects and IT requests to a new level\! We used to miss deadlines and small details that came back to bite us all the time. Since switching to JSM, those are few and far between\! ----- Page: 1 / 32\ Next: [Next page](https://www.getapp.co.nz/software/91811/jira-service-management?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/91811/jira-service-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data