--- description: Learn how JIRA Service Management can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JIRA Service Management Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [JIRA Service Management](/software/91811/jira-service-management) # JIRA Service Management Canonical: https://www.getapp.co.nz/software/91811/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.getapp.co.nz/software/91811/jira-service-management?page=2) > JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution. > > Verdict: Rated **4.5/5** by 756 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of JIRA Service Management Centralizes service management for IT, HR, operations, and business teams on a single platform. Automates support interactions and incident resolution with AI-powered virtual agents. Enhances collaboration by connecting development and operations teams for faster deployments and reduced risk. Provides always-on support with self-service options and intelligent knowledge management. Customizes workflows and integrates with a wide range of applications to fit diverse organizational needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 756 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - API - Access Controls/Permissions - Activity Tracking - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Autoresponders - Availability Management - Backlog Management - Backup and Recovery - Barcoding/RFID ## Integrations (101 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 86 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software) - [Remote Support Software](https://www.getapp.co.nz/directory/563/remote-support/software) - [IT Asset Management Software](https://www.getapp.co.nz/directory/325/it-asset-management/software) ## Alternatives 1. [PDQ Deploy & Inventory](https://www.getapp.co.nz/software/2045563/pdq-deploy) — 4.8/5 (340 reviews) 2. [Action1](https://www.getapp.co.nz/software/2048001/action1-rmm) — 4.9/5 (237 reviews) 3. [Wrike](https://www.getapp.co.nz/software/9964/wrike) — 4.4/5 (2878 reviews) 4. [Pulseway](https://www.getapp.co.nz/software/101507/pulseway) — 4.7/5 (310 reviews) 5. [Milvus](https://www.getapp.co.nz/software/132287/milvus) — 4.8/5 (292 reviews) ## Reviews ### "Best tool to manage requests and incidents" — 5.0/5 > **Naveen** | *29 December 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Jira Service Management tool really help IT teams, customer service teams to manage requests, incidents, problems, changes. It provides customer portal to submit requests and track status. > > **Cons**: Pricing is a bit concern for businesses with limited budgets. Many of the advanced features (such as automation and asset management) require paid plans also limited support for mobile version. > > i am using Jira Service Management tool to manage requests and incidents. Jira Service Management tool automates manual tasks and streamlines workflows. ----- ### "Revolutionize Customer Experience with Jira Service Management." — 5.0/5 > **Robert** | *24 July 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It offer a user friendly interface that allow support team to effectively and effortlessly manage service request and deliver quality support.Automate workflow that eliminate the management of routine and time consuming customer service tasks.Omnichannel support feature ensure customer have variety of options for reaching support team.Provide great dashboards and reports that gives data needed for decision making about service operations .Its customization feature allow creation of custom workflow,fields and forms. > > **Cons**: Jira Service Management cost is a bit higher especially for a organization with big number of support agents . > > Offer robust features that helps to improve the customer experience and reduces workload on customer support team. ----- ### "Far to complicated to use effectively" — 2.0/5 > **Edward** | *8 September 2025* | Computer Software | Recommendation rating: 1.0/10 > > **Pros**: The product can be configured in many different ways to support your requirements, and it's good value for small teams. > > **Cons**: The user experience as both an admin and user is terrible. It's impossible to find anything and use in a meaningful way. The learning curve was too steep for me any my clients to find any value in the product. ----- ### "Powerful and Reliable, but Can Feel Overly Complex" — 4.0/5 > **Adam** | *26 November 2025* | Management Consulting | Recommendation rating: 7.0/10 > > **Pros**: how well it brought structure and visibility to complex service workflows. In a consulting environment it was particularly valuable to have a single place where requests, incidents, and changes all tied back into the same underlying project ecosystem. The integrations with Confluence and Jira Software made it easy to keep documentation, development updates, and service tickets aligned, which reduced friction when working across teams. I also appreciated the customisability > > **Cons**: The main drawback for me was the complexity that comes with its flexibility. While the customisation options are powerful, they can make the system feel clunky for everyday users, especially when workflows or forms become overly layered. At times it felt like simple tasks required too many clicks or navigation steps > > My overall experience with Jira Service Management has been very positive. It’s a robust platform that brings clarity and structure to service operations, especially in environments with multiple teams and layered workflows. Once everything is configured, it provides excellent visibility, reliable SLAs, and smooth integration with the wider Atlassian ecosystem. ----- ### "Powerful Features with Great Flexibility." — 5.0/5 > **Esami Allan** | *14 July 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: My favorite feature about Jira Service Management is automation which streamline the entire workflow ,improving efficiency.Allow highly customizable workflows which allow us to tailor the tool to a specific needs.Offer user friendly interface that support excellent service delivery. > > **Cons**: Jira Service Management cost is quite high ,might not be affordable to some mall organization although it offer powerful features . > > Overall experience about Jira Service Management is commendable ,easy to use and manage .Offer great automation and customizable features , ----- Page: 1 / 32\ Next: [Next page](https://www.getapp.co.nz/software/91811/jira-service-management?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/91811/jira-service-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data