About Dovetail
Dovetail’s intuitive cloud-based EDR (Electronic Dental Record) and Clinical solution provides you with an easy way of accessing and entering patient information, completing exams, developing treatment plans and producing progress notes weather you are in your clinic or on the go – all from your mobile tablet or from any platform that has a web browser.
From customizing your practice settings, to adding staff members, to configuring treatments and adding templates, you have the control. Dovetail also allows you to schedule and confirm appointments automatically, easily submit electronic insurance claims and see what’s happening in real-time in your clinic both from a productivity and a financial perspective.
Key benefits of Dovetail
MINIMAL COST OF OWNERSHIP - No upfront software or server hardware to purchase.
ZERO MAINTENANCE - Automatic software updates via the cloud, 99.99% uptime guaranteed, full backups, failover redundancy and robust security.
MOBILE & CLOUD AVAILABILITY - Access your patient data and clinical records from your tablet device or desktop PC from anywhere.
PAPERLESS WORKFLOW - Dovetail was designed as a paperless dental practice system and includes a built-in workflow that ensures greater efficiency and productivity.
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Reviews
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The BEST software out there
Reviewed on 8/08/2019
The staff members at Dovetail are exceptional, the service is the best!
The staff members at Dovetail are exceptional, the service is the best!
Pros
- User experience and intuitive software compared to Curve Dental or Dentrix
- Mobile on all devices
- Fast and responsive
Cons
- Doesn't have custom reporting but this feature will be launched in September 2019.
Alternatives Considered
Curve DentalReasons for Choosing Dovetail
Dentrix is clunky, it's a bit of this and that glued together to make one software. It's not mobile and is very expensive!!!Switched From
DentrixReasons for Switching to Dovetail
Bottom line, Dovetail's interface is the best, it's the easiest to implement (24 hours max!) and our staff loves it.Response from Dovetail
Thanks for the review! You are correct, we now have custom reporting now built in.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, Reliable, Features full, and affordable
Reviewed on 8/01/2021
coming from another cloud software, dovetail surprised me with the number of fully developed...
coming from another cloud software, dovetail surprised me with the number of fully developed features and their ability to respond to our adoption hiccups immediately. That level of "listening" and "jumping in" to help with our problem continued after we were boarded on.
Pros
awesome customer support from onboarding and throughout.
Cons
Treatment planning/ charting a little different than what I am used to.
Reasons for Choosing Dovetail
price, reliability, featuresSwitched From
Curve DentalReasons for Switching to Dovetail
Features available as part of one solution. not segmented.- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Unable to print statements
Reviewed on 27/09/2021
Customer service is terrible, would not recommend this software to anyone unless you enjoy having...
Customer service is terrible, would not recommend this software to anyone unless you enjoy having misery for yourself and your staff.
Pros
I was initially attracted to Dovetail because it was cloud-based and the idea of not having to maintain my server anymore was really exciting. The idea of going paperless and abilities to text patients for appointment confirmation all sounded great.
Cons
We have been unable to print statements for months now. We have brought this to Dovetail for over six weeks and still have no solution in sight. The customer service is terrible, we have only heard excuses about addressing the issues and still no fixes after six weeks is very disappointing. Initially, Dovetail said their tech team is really busy, "currently engrossed in other more pressing deadlines", so we'll just have to wait. After another week, Dovetail said, "heavy backlog of tickets that were dealing with just a bit more pressing of matters". After a few more weeks, Dovetail said, "It’s an issue with the large number of patients you have and the system timing out."
Alternatives Considered
Curve Dental- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I would recommend
Reviewed on 19/12/2020
This is my daily software that I use to see my patients. Its an amazing software that allows me to...
This is my daily software that I use to see my patients. Its an amazing software that allows me to be in touch with my patients at my finger tips while Im on the go. When my hygienist told me her dad was feeling some sensitivity on upper right quad I was able to pull up his xrays right there and then to see and review the xrays.
Pros
Cloud based.
Easy to access schedule and patients on my phone.
Cons
Minor things that will be fixed in updates if not already.
Alternatives Considered
ABELDentReasons for Switching to Dovetail
Pricing Ease of use Cloud based- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Building a relationship with dovetail
Reviewed on 21/01/2021
Healthy , growing and useful towards continued partnering towards streamlined revenue generation
Healthy , growing and useful towards continued partnering towards streamlined revenue generation
Pros
The task of patient rebooking made easier
Cons
Platform matching to our specific cultural niche environment proved challenging
Dovetail FAQs
Below are some frequently asked questions for Dovetail.Q. What type of pricing plans does Dovetail offer?
Dovetail offers the following pricing plans:
- Starting from: US$399.00/month
- Pricing model: Subscription
- Free Trial: Available
$399 Includes first doctor with unlimited staff and patient files. Volume discounts available. E-Prescriptions $35/Month E-claims $85/Month SMS patient confirmations $35/mth
Q. Who are the typical users of Dovetail?
Dovetail has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Dovetail support?
Dovetail supports the following languages:
Arabic, English
Q. Does Dovetail support mobile devices?
Dovetail supports the following devices:
Q. What other apps does Dovetail integrate with?
We do not have any information about what integrations Dovetail has
Q. What level of support does Dovetail offer?
Dovetail offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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