--- description: Learn how Salesforce Service Cloud can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Salesforce Service Cloud Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Salesforce Service Cloud](/software/91754/salesforce-1-service-cloud) # Salesforce Service Cloud Canonical: https://www.getapp.co.nz/software/91754/salesforce-1-service-cloud Page: 1 / 34\ Next: [Next page](https://www.getapp.co.nz/software/91754/salesforce-1-service-cloud?page=2) > Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction. > > Verdict: Rated **4.5/5** by 811 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Salesforce Service Cloud Centralizes customer interactions across channels, enabling seamless and consistent support experiences. Combines AI and human expertise to increase productivity, reduce case resolution times, and improve customer satisfaction. Provides service teams with data-driven insights and intelligent recommendations for proactive issue resolution and continuous improvement. Supports integration with sales, marketing, IT, and HR systems, allowing for unified operations and a complete view of each customer. Simplifies administration and setup, creating a flexible platform that scales with evolving business needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 811 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway and 14 more ## Features - AI Copilot - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Automated Scheduling - Automatic Call Distribution - Autoresponders - Availability Management ## Integrations (17 total) - CRM Analytics - CXone Mpower - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.co.nz/directory/257/knowledge-management/software) - [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4066 reviews) 2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3396 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.co.nz/software/90378/salesforce) — 4.4/5 (18760 reviews) 4. [LiveChat](https://www.getapp.co.nz/software/8385/livechat) — 4.6/5 (1707 reviews) 5. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1748 reviews) ## Reviews ### "Streamline Your Customer Service with Salesforce Service Cloud" — 5.0/5 > **Imran** | *16 March 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products. > > **Cons**: the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget. > > My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support. ----- ### "Love Salesforce" — 5.0/5 > **Jessica** | *3 July 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I like that Salesforce contains all of the resources a call center may need. It has recently incorperated ChatGPT with have fundamentally changed the focus when taking calls. > > **Cons**: I think it can be overwhelming because it does offer alot of features. It also glitches quite often from overload. > > I love it\! Use it daily for 4+ years. I've witnessed its progression in advancement first hand and im impressed. It has certainly made a number of jobs easier. ----- ### "Complex customer support software" — 2.0/5 > **Govindraj** | *10 November 2020* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: Only reports. They have a very good Reports which can be used to build a Dashboard which are very easily customised. > > **Cons**: It is highly complex and it doesn't come with out of box customization. For every single feature implementation u will need a. Consultant. It is only suitable for big call center provided if they maintain a Salesforce engineering team to create and implement all the features as per the Support departments requirements. > > We tried our best to customise Salesforce and for a year we used it but we found that the kind of features we needed it required a Salesforce consultant team to build it however with an extra cost with a dependency so we moved to Zendesk because they provided exactly what we needed at a much less cost and without needing a consultant. Mid-size companies should never use Salesforce cloud unless if their requirements are very high which cannot be fulliled by a out of box customizated product like Zendesk. ----- ### "Salesforce Service Cloud useful" — 4.0/5 > **Sachita** | *15 November 2025* | Information Services | Recommendation rating: 9.0/10 > > **Pros**: Salesforce service Cloud is one of the powerful automation tools. It helps to do the case routing assignment and also the issue resolution can be automated, by freeing up agents to get more focus on bigger problems > > **Cons**: Sales force service cloud sometimes connecting service cloud with other system can be challenging and the user has to have specialized training for knowledge to complete the job. > > I used Salesforce Service Cloud for the certification course at Texas A \&M I learned to build portals , websites etc ----- ### "One of the powerful tool to use" — 4.0/5 > **Verified Reviewer** | *18 February 2025* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, do the job as per QMS system. customising the sales force is very helpfull. > > **Cons**: -Scripting ability -customisation of workflow -Trainings tests. > > Salesforce is very powerfull tool one company can have to improve there productivity and increase the effectiveness and help you with audits and meeting QMS standards ----- Page: 1 / 34\ Next: [Next page](https://www.getapp.co.nz/software/91754/salesforce-1-service-cloud?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/91754/salesforce-1-service-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data