Reservio

Online booking & appointment scheduling software

4.4 /5 (28 reviews) Write a Review!

Reservio Overview

What is Reservio?

Reservio is an online booking and appointment scheduling platform for client-serving businesses of all types and sizes, with additional features for business performance tracking and promotion.

Reservio build custom, tailored solutions for every type of business, and design each scheduling tool for maximum user efficiency. The scalable software is used by personal trainers, educators, beauticians, salon managers, healthcare providers and more, in over 35 countries. Reservio helps businesses in service-providing industries such as these to save time on scheduling and simplify the appointment booking process for their customers.

The freemium online scheduling software helps business to manage appointments, events, staff and clients, all from one central interface. A simple online calendar helps business stay up to date with online bookings, time management, scheduling, and staff management whilst online booking forms can be created and customized, with booking alerts sent via email. With Reservio, clients are able to self-book appointments 24/7 and can be sent appointment-related notifications and reminders. Business reporting, statistics and an intuitive CRM provide valuable business insights and help managers to make better scheduling decisions. Reservio use customer feedback to continually extend their features and functionality.

Reservio Overview

Pricing

Starting from
US$9.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Beyond a basic free plan, Reservio offer 3 pricing plans:

Starter: $9/month

Standard: $19/month

Pro: $39 /month

A free month is given with every yearly subscription.


Reservio Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, Europe, Germany and 5 others, India, Japan, Latin America, Middle-East and Africa, United Kingdom
Supported Languages
Czech, English, French, German, Hungarian and 3 others, Italian, Portuguese, Spanish

Screenshots

Reservio screenshot: Keep track of appointments in an elegant drag-and-drop calendar
Reservio screenshot: Keep track of appointments in an elegant drag-and-drop calendar Reservio screenshot: All Reservio booking pages are mobile-ready Reservio screenshot: Allow customers to book their appointments 24/7 via Reservio Reservio screenshot: Set up accesses for multiple team members, each with custom access rights Reservio screenshot: Create, view and manage appointments on a shared company calendar Reservio screenshot: Manage staff, the services they provide, and set their Reservio access levels Reservio screenshot: Set up and configure an online booking system

Reservio Reviews

Reservio Reviews

Overall rating
4.4
/
5
Excellent
20

Very good
4

Average
2

Poor
0

Terrible
2

Value for Money
4.1
Features
4.1
Ease of Use
4.6
Customer Support
4.5
86% recommended this app
Eduardo O.

Multidisciplinary, flexible, functional and robust.

Undoubtedly Reservio is one of the most advanced and complete web tools that are available in the market, has given me the ability to effectively perform administrative management of my beauty salon, facilitating and optimizing daily activities such as scheduling appointment and database of my customers, however I consider that the greatest benefit that has provided me this program is the development of business through digital marketing , allowing the development and positioning of my business as one of the most prestigious in my locality, increasing my client portfolio, on the other hand I as business owner can manage my salon in a general way beauty and in turn serve my customers in a personalized way, doing stylist work, which I love. I am pleasantly satisfied with the performance of this program that has generated effectiveness in my team.


Hynek P.

Not 100% solution, unfortunately

Using this service for 2 years, from time to time it fails to synchronize with the Google Calendar and then lets your customers order on the dates you are already full, which is very annoying


Peter M.

Booking Facilities After Lockdown May 2020

We are a Cricket Club with about 70 members including Youth Players. The Covid 19 pandemic closed all Sport down since March. The Government relaxed rules on limited play and practice but the over-riding condition was that we had to have a Booking System in place for our practice facilities to be available. I researched. Reservio's product met our needs. The support we have had from the Company has been excellent and understanding of our short term needs.


Alexander N.

Alex Neiford's Review

I have reviewed several appointment websites from Appointlet to Genbook and I have found that by far Reservio outpaces both products, The calender function is easier. The unlimited features are exceptionally better (staff members, etc...) The pricing point i feel is better than the competition also especially since your premium package is 10 dollars cheaper monthly than the next best competitor that I have seen. I love the session tracking feature, it works seamlessly with my website. I think the only thing that may help is more detail before you buy, in other words there were several questions i had to ask via email (especially about the session tracking ability) before I was sure I wanted to buy. I do love the simplicity of the website, but i beleive that there could be detailed explanation, using words, pics, or video that could possibly allow for more purchases before having to contact someone via email. So I love the product but more explanation of all of you guys great services could possibly help sell more premium memberships WITHOUT people having to call you. If people arent exactly sure what they are buying then they may not take the time to ask and therefore a missed selling oppurtunity. Other than that your service is perfect (better than the rest) but again it took me inquiring about these features as opposed to them being fully explained on the site beforehand. Had all the functionalities been explained on the site I would not have had to email my questions and I would have purchased the package 4 days ago. But nevertheless, i am a huge fan!


Anthony C.

Great solution with limited features

This solution is great and we use it every day, however, after a year of usage, the feature is exactly the same.
The support is active but the development seems in standby.
However a great solution to manage planning of our salon


Eduardo O.
Industry: Health, Wellness & Fitness
Company size: 13-50 Employees

Multidisciplinary, flexible, functional and robust.

Used Daily for 1+ year
Reviewed on 6/01/2020
Review Source: Capterra

Undoubtedly Reservio is one of the most advanced and complete web tools that are available in the market, has given me the ability to effectively perform administrative management of my beauty salon, facilitating and optimizing daily activities such as scheduling appointment and database of my customers, however I consider that the greatest benefit that has provided me this program is the development of business through digital marketing , allowing the development and positioning of my business as one of the most prestigious in my locality, increasing my client portfolio, on the other hand I as business owner can manage my salon in a general way beauty and in turn serve my customers in a personalized way, doing stylist work, which I love. I am pleasantly satisfied with the performance of this program that has generated effectiveness in my team.

Pros

Reservio is a cloud-based platform, which also has mobile application compatible with both Android and iOS, is very easy to configure because it has configuration wizard, offers a wide level of customization, which gives you the ability to insert users, color preferences, services and staff. It has a design is very simple and elegant and that facilitates its use, thanks to its friendly interface does not require learning curve. It is a very robust and interdisciplinary tool so it can be used by different professionals in a wide range of areas. It allows the scheduling of appointments, online reservations, management of employees and payrolls, in addition to a customer database. One aspect to highlight of this program is that it offers a powerful digital marketing tool that will serve for promotional campaigns, on the other hand, as well as an efficient system for generating reminders and alerts. On the other hand, it has a free package with 40 monthly reservations and more basic planning tools and packages of paid services (Starter, Standard, and Pro), at an extremely affordable price (10,20 and 40 $ per month) with more advanced functions.

Cons

I love this platform very well designed, offers high performance, I have nothing negative to add. However, I would like to insert an inventory control function since I use it to manage a beauty salon and I would be very helpful in developing this feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Hynek P.
Industry: Retail
Company size: 2-10 Employees

Not 100% solution, unfortunately

Used Daily for 1+ year
Reviewed on 9/08/2016
Review Source: Capterra

Using this service for 2 years, from time to time it fails to synchronize with the Google Calendar and then lets your customers order on the dates you are already full, which is very annoying

Pros

Customer service reacts very quickly

Cons

It does not work as it should. Synchronization issues are still appearing after serveral months

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Peter M.
Industry: Sports
Company size: 51-200 Employees

Booking Facilities After Lockdown May 2020

Used Daily for Free Trial
Reviewed on 3/06/2020
Review Source: Capterra

We are a Cricket Club with about 70 members including Youth Players. The Covid 19 pandemic closed all Sport down since March. The Government relaxed rules on limited play and practice but the over-riding condition was that we had to have a Booking System in place for our practice facilities to be available. I researched. Reservio's product met our needs. The support we have had from the Company has been excellent and understanding of our short term needs.

Pros

The product is easy to use and met our needs

Cons

Not considered. I was not looking to identify weaknesses, just the practicalities

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alexander N.

Alex Neiford's Review

Reviewed on 19/05/2014
Review Source: Capterra

I have reviewed several appointment websites from Appointlet to Genbook and I have found that by far Reservio outpaces both products, The calender function is easier. The unlimited features are exceptionally better (staff members, etc...) The pricing point i feel is better than the competition also especially since your premium package is 10 dollars cheaper monthly than the next best competitor that I have seen. I love the session tracking feature, it works seamlessly with my website. I think the only thing that may help is more detail before you buy, in other words there were several questions i had to ask via email (especially about the session tracking ability) before I was sure I wanted to buy. I do love the simplicity of the website, but i beleive that there could be detailed explanation, using words, pics, or video that could possibly allow for more purchases before having to contact someone via email. So I love the product but more explanation of all of you guys great services could possibly help sell more premium memberships WITHOUT people having to call you. If people arent exactly sure what they are buying then they may not take the time to ask and therefore a missed selling oppurtunity. Other than that your service is perfect (better than the rest) but again it took me inquiring about these features as opposed to them being fully explained on the site beforehand. Had all the functionalities been explained on the site I would not have had to email my questions and I would have purchased the package 4 days ago. But nevertheless, i am a huge fan!

Response from Reservio

Hi Alex, thank you for such a warm feedback. We are very glad you are satisfied with our services and I hope our product will serve your needs well. We are already taking steps to add more information to our homepage. Thanks for letting us know about this!

Rating breakdown

Ease of Use
Customer Support

Anthony C.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Great solution with limited features

Used Daily for 6-12 months
Reviewed on 10/01/2017
Review Source: Capterra

This solution is great and we use it every day, however, after a year of usage, the feature is exactly the same.
The support is active but the development seems in standby.
However a great solution to manage planning of our salon

Response from Reservio

Dear Anthony, thank you for your review!
Customer's feedback is really important to us and is always much appreciated.

We are glad to hear that you are satisfied with our product and with provided customer support, hoping that you'll be more satisfied with our development in the upcoming year.

Last year, we started to work on a new version of Reservio and it's mobile application (Android, iOS), which will be available this year. You can also look forward to many improvements this year, such as redesigned booking page rolling out this month.

Please, don't hesitate to contact us anytime you'd have further questions or need help!

Reservio

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8.6/10
Based on 28 user ratings
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Reservio Pricing

Reservio Pricing

Starting from
US$9.00/month
Free Trial
Free
Subscription
Value for money

Beyond a basic free plan, Reservio offer 3 pricing plans:

Starter: $9/month

Standard: $19/month

Pro: $39 /month

A free month is given with every yearly subscription.

Beyond a basic free plan, Reservio offer 3 pricing plans:

Starter: $9/month

Standard: $19/month

Pro: $39 /month

A free month is given with every yearly subscription.

Value for Money
4.1/5
Based on 28 user ratings
Compare value for money rating with alternatives
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Reservio Features

Reservio Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Database
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.1/5
Based on 28 user ratings
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Categories

Additional information for Reservio

Additional information for Reservio

Key features of Reservio

  • 24/7 e-mail support
  • Appointment scheduling
  • Calendar
  • Client 24/7 self-booking
  • Client relationship management
  • Client reminders
  • Email & SMS notifications
  • Facebook Page integration
  • Group event scheduling
  • HIPAA compliant
  • History of activities
  • Individual notes
  • Modern booking page for clients
  • Multiple locations
  • Multiple staff logins
  • Passes
  • Quick set-up
  • Statistics of business
  • Synchronization of calendars
  • Website integration

Benefits

  • Accept and confirm online bookings outside of working hours, 24/7.

  • Have everything visible in one online calendar, accessible from anywhere.

  • Integrate with Facebook and share available appointments or events on social media.

  • Use Reservio's reporting and statistics to analyze and improve business performance.

  • Increase client loyalty by offering membership, class passes or gift vouchers.

  • Provide staff with separate Reservio logins as well as appointment and scheduling notifications.

  • Reservio FAQs

    Reservio FAQs

    Below are some frequently asked questions for Reservio.

    Q. What type of pricing plans does Reservio offer?

    Reservio offers the following pricing plans:

    Starting from: US$9.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Beyond a basic free plan, Reservio offer 3 pricing plans: Starter: $9/month Standard: $19/month Pro: $39 /month A free month is given with every yearly subscription.

    Q. What are the main features of Reservio?

    Reservio offers the following features:

    • 24/7 e-mail support
    • Appointment scheduling
    • Calendar
    • Client 24/7 self-booking
    • Client relationship management
    • Client reminders
    • Email & SMS notifications
    • Facebook Page integration
    • Group event scheduling
    • HIPAA compliant
    • History of activities
    • Individual notes
    • Modern booking page for clients
    • Multiple locations
    • Multiple staff logins
    • Passes
    • Quick set-up
    • Statistics of business
    • Synchronization of calendars
    • Website integration

    Q. Who are the typical users of Reservio?

    Reservio has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Reservio support?

    Reservio supports the following languages:

    Czech, English, French, German, Hungarian, Italian, Portuguese, Spanish

    Q. What type of pricing plans does Reservio offer?

    Reservio has the following pricing plans:

    Free, Subscription

    Q. Does Reservio support mobile devices?

    We do not have any information about what devices Reservio supports

    Q. What other apps does Reservio integrate with?

    Reservio integrates with the following applications:

    Google Calendar, Google Contacts, Mailchimp, Microsoft Outlook, Wix, Wordpress

    Q. What level of support does Reservio offer?

    Reservio offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support