About Cin7 Core
Cin7 Core, formally known as DEAR, makes warehouse and inventory management, manufacturing, sales integration, reporting, and automation accessible to all businesses. Leverage the power of a multi-module warehouse and inventory management software to optimize all the moving parts of your business, from the time materials come in through the sale and even returns. As part of this solution, leverage the Core WMS app with mobile barcode scanning, guided walking paths, dedicated warehouse zones, and more for receiving, picking, packing, and shipping, all from the palm of your hand
Key benefits of Cin7 Core
Cin7 Core, formerly known as DEAR, acts as a central order management system and lets users achieve complete visibility of sales across all channels (retail, wholesale and ecommerce) and track customer orders from quote to fulfilment (pick, pack, shipment) and invoicing.
With inventory being the main asset it is important to know what is in stock, on order, allocated to a customer or running low. In Cin7 Core, formerly known as DEAR, users can conveniently set automatic stock reorder points, perform stock adjustments and stay on top of all stock movements in their business.
Cin7 Core, formerly known as DEAR supports all major ecommerce sale channels, shipment services and POS e.g. Square, Amazon, Fulfilment by Amazon, Shopify, WooCommerce, Shipstation, Vend, Floship and more.
Our integrations with online stores and shipping platforms help users reach their customers and increase exposure and sales. Users can easily add new platforms to their sales strategy and use DEAR by Cin7 as a central point for managing all orders, payments and shipment information for multiple sales channels.
Accurately tracking the costs of raw materials, labour and overheads through the production process will help users formulate the right pricing strategy for their products and ensure they are never operating at a loss. In Cin7 Core, formerly known as DEAR this can be managed via the Bill of Materials functionality.
Users can easily estimate the cost of manufacturing and availability of raw materials within the Production module. Check the maximum quantity users are able to manufacture along with the relevant costs and automatically order missing components. Auto-assemblies and kits are also available for the management of bundles.
Our Disassembly module lets users break down items into smaller components and takes the pain out of unit conversions.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DEAR Inventory Helping us Grow
Reviewed on 17/11/2017
Pros
We've been using the DEAR system for quite a while now and I must say I couldn't be any happier. It was a seamless transition from our old system, and I especially appreciate how well DEAR integrates with our accounting software. This makes everyone's work a whole lot easier. I have contacted support on several occasions with questions that I had, and I always received a quick, thorough, and very helpful response. We manufacture our products as well wholesale and retail them with an online store, and everything works so well together with DEAR that it really helps us focus on building our business rather than focusing our attention on trying to keep up with inventory and ordering. I would highly recommend DEAR systems to anyone looking for a new inventory management system.
-Bob Weiss
Cons
One thing that would be useful would be to be able to call for customer service. We have used customer service email on several occasions, and have always had a pretty quick response, however, if we have a pressing issue, it would be nice to have a number to call and someone to talk with.
Response from Cin7
Dear Bob,
Thank you for your review. Happy to hear everything is going well.
Regarding the calls we have a booking service on our website where you can schedule in a time convenient for you to speak to a representative. They are free and are accessible to all our customers. Follow this link to book a call https://dearsystems.youcanbook.me/index.jsp
Best Regards
DEAR Team
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A shot in the arm every business needs
Reviewed on 28/01/2021
A worthwhile and rewarding learning curve.
A worthwhile and rewarding learning curve.
Pros
Cloud .... Cloud .... Cloud - This cannot be understated in the world we currently live.
The support is amazing - its on what's app for goodness sake, can't get much better than that.
The UI is very clean and intuitive.
The integrations save loads of time and money.
Plus all the bog standard features you expect from an ERP system but will actually use because dear is easy to use - the amount of times I hear ' we can do that in SAP but there were too many technical issues so it was never implemented' you don't get that with Dear and if you need help its there for you.
Cons
It is unable to negotiate a UK-AU free trade deal - Dear please work on that ;)
There is not much I can put in this box that dear isn't aware of and attempting to address in earnest.
The dear academy will address the difficulty of onboarding new employees that aren't used to ERP systems.
Alternatives Considered
UnleashedReasons for Choosing Cin7 Core
Covid 19Reasons for Switching to Cin7 Core
Your never going to get a software that 100% fits with your current business processes but the fact you have a software provider that actively looks to improve and seeks criticism (its not always a bad word) then publishes its roadmap on addressing gaps, is pragmatism in action. Supported (and well documented) API access can plug any holes in dears offering.Response from Cin7
Hello Luke,
Thank you for your valuable feedback. We continually thrive to do our very best to serve our customers. If you would like to master DEAR we do have a DEAR Academy (https://academy.dearsystems.com/) which will help you become an Inventory Pro.
Please feel free to contact us via email ([email protected]) or on WhatsApp (+44-1244-940807) if you have any questions or concerns.
Best Regards,
DEAR Team.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor Experiences
Reviewed on 3/03/2020
I wish I had control over whether we switched to a new inventory management system, but all I can...
I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through.
Pros
It seems that DEAR is cheaper than other options, and seems to have a wide variety of functionality -- at the very least, it has all the functionality that our company and our warehouse needs.
Cons
This product in particular has been so poor that I dedicated a lot of time to find places to review it. I started using DEAR 4 years ago when I picked up my job at this company. My company was small then, and DEAR had not been in use for very long when I got there.
Speed has always been an issue, but it hasn't become a big issue until recently as we've become more dependent on inventory and getting things done in a timely manner. In addition to being slow, we experience almost daily shutdowns of the site where nothing can be accessed. Usually, these last anywhere from a few minutes to 30 minutes, but the other day it went down for over 2 hours! This was during our shipping time when we are entirely dependent on the system, although it should be noted that we are dependent on it for the majority of the working day anyways. We ended up staying late to compensate -- and it was a Friday.
Support was not any help as they always provide empty reassurance that their 'team is working hard to improve and optimize the servers', and don't provide any kind of real fix. I could accept that if it noticeably improved over the years, but it hasn't. Clearly it's not enough of an issue for them to actually address.
Overall, terrible software service and terrible customer service. If they excel at anything, it's making their website look pretty -- although I have my complaints about poor functionality of the website as well.
TL;DR -- Would not recommend to my worst enemy
Response from Cin7
Hello Cole,
Thank you for your feedback. Over the last year, we have done a lot of change to improve the performance. To name a few; individual database for each customer, code restructuring, optimize the query, offloading some processing to different servers for quick execution and we also have a 24/7 team monitoring the system for any performance issues & addressing them before customers get affected.
One of our Customer Success Managers has been trying to contact you. We want to give you personalized attention to help you resolve any difficulty you may be facing.
Best Regards,
DEAR Team.
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Energenic
Reviewed on 24/05/2023
Dear is an overall well planned software, i enjoy working on it, I will say I am 80% happy - still...
Dear is an overall well planned software, i enjoy working on it, I will say I am 80% happy - still need development in certain areas
Pros
Procurement and Stock keeping working great, Can have latest prices on hand
Cons
Job Costing is difficult and need to go to reports to get information cast export job cost directly from Job's BOM in Production cant be exported and work on average cost - need to work on latest price as i am using the BOM for price costing
Reasons for Choosing Cin7 Core
Needed a manufacturing software - Dear offer all in oneReasons for Switching to Cin7 Core
Look the best for our Company at the time- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great cloud-based ERP software
Reviewed on 15/08/2019
It is my first exposure to cloud-based ERP software, DEAR. I am pretty pleased with its performance....
It is my first exposure to cloud-based ERP software, DEAR. I am pretty pleased with its performance. Pretty simply to use and easily to understand each module. The tutorial video presentation is really useful which u can easily accessing it by clicking from the main menu. No hassle to go around to find it.
Overall, my management and myself are pleased to spend almost 6 months to switch over from our existing ERP system
Pros
User friendly
Good video demonstration on tutorial, easy to understand and follow
excellent aftersales support - swift in response
Cons
No direct module to handle goods replacement and warranty process /RMA portions
Not too user friendly or suitable to be used on project based jobs/ activities
Alternatives Considered
XeroReasons for Choosing Cin7 Core
Increase productivity. No hassle of maintaining the sever locallySwitched From
Dynamics 365Reasons for Switching to Cin7 Core
Easy to use (user friendly) Great aftersales supportCin7 Core FAQs
Below are some frequently asked questions for Cin7 Core.Q. What type of pricing plans does Cin7 Core offer?
Cin7 Core offers the following pricing plans:
- Starting from: US$325.00/month
- Pricing model: Subscription
- Free Trial: Available
$325/month - Standard Plan $550/month - Retailing Plan $650/month - Manufacturing Plan 14-day free trial
Q. Who are the typical users of Cin7 Core?
Cin7 Core has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Cin7 Core support?
Cin7 Core supports the following languages:
Chinese, English, Traditional Chinese
Q. Does Cin7 Core support mobile devices?
Cin7 Core supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Cin7 Core integrate with?
Cin7 Core integrates with the following applications:
Avalara, BigCommerce, CROSSFIRE, Capsule, Crossfire, Easy Insight, EzzyBills, Handshake, Handshake, HubSpot CRM, Inventory Planner, Lokad, LoyaltyLion, Magento Marketplace, PayPal, PencilPay, Pepperi, Pinch, Prospect CRM, Quickbooks Online, Salpo CRM, ShipStation, Shippit, Shiptheory, Shopify, Square Point of Sale, Starshipit, StockTrim, Stripe, Vend, WooCommerce, Xero, Zapier, authorize.net
Q. What level of support does Cin7 Core offer?
Cin7 Core offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
Related categories
See all software categories found for Cin7 Core.
- Purchasing Software
- Inventory Management Software
- Manufacturing Software
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- Retail Management Software
- POS Systems
- Warehouse Management Software
- Accounting Software
- eCommerce Software
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