--- description: Learn how ServiceNow can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceNow Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Data Centre Management Software](/directory/277/data-center-management/software) > [ServiceNow](/software/9156/servicenow) # ServiceNow Canonical: https://www.getapp.co.nz/software/9156/servicenow Page: 1 / 15\ Next: [Next page](https://www.getapp.co.nz/software/9156/servicenow?page=2) > ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate \& manage numerous IT enterprise services. ServiceNow can be used for cloud \& virtualization lifecycle management, change orchestration, infrastructure discovery \& IT governance. > > Verdict: Rated **4.5/5** by 354 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceNow One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog. Build and deploy custom applications in days, integrate your existing apps and new apps, requires minimul to zero coding knowledge. Consolidate all legacy apps into one single system to record all process and get actionable insight into all your IT. Send information among all apps. Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps and forms. Offers complete project management, from planning and execution, to time management, task assignment and status tracking. Includes demand management, resource management, software development lifecycle. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 354 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Automated Routing - Availability Management - CRM - Capacity Management - Change Management - Chatbot - Client Portal - Compliance Management - Configurable Workflow - Configuration Management - Contract/License Management - Cost Management - Cost Tracking ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Data Centre Management Software](https://www.getapp.co.nz/directory/277/data-center-management/software) ## Related Categories - [Data Centre Management Software](https://www.getapp.co.nz/directory/277/data-center-management/software) - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.co.nz/directory/325/it-asset-management/software) - [Business Management Software](https://www.getapp.co.nz/directory/581/business-management/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4089 reviews) 2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3467 reviews) 3. [Freshservice](https://www.getapp.co.nz/software/91351/freshservice) — 4.6/5 (783 reviews) 4. [Milvus](https://www.getapp.co.nz/software/132287/milvus) — 4.8/5 (298 reviews) 5. [Supremo Remote Desktop](https://www.getapp.co.nz/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "IT management tool" — 4.0/5 > **Agnoor** | *21 January 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy handling and tracking of raised tickets , incidents. Very well maintained and customied dashboard for notifications , alerts and information. Setup , deployment and third party integrations are simple and a minute job. > > **Cons**: This includes a lot of features that require an ample amount of time to understand and proper expertise is needed to customize configurations. Complex to understand licenses and although its simple but looks outdated. > > We are using this product to manage tickets , incidents . Handing all the tickets and it basically give a centralized view of all the incidents and timely alerts to configure the things. ----- ### "Powerful but Complex ITSM Solution" — 5.0/5 > **Justin** | *16 July 2025* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: Streamlined ticket tracking, customizable workflows, strong automation, and easy integration with ITSM tools. > > **Cons**: UI can feel clunky, steep learning curve, and administrator setup requires a deep platform knowledge. > > ServiceNow offers robust ticketing with powerful automation and reporting, though initial setup and customization can be complex. ----- ### "Bloated and unintuitive." — 2.0/5 > **John** | *15 May 2025* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: The UI is generally quick to respond to input. If I search for a ticket or create a ticket the results are shown very quickly. > > **Cons**: The UI is bloated and unintuitive. There are so many features within the UI but it's hard to navigate. Even using the search seems like it won't find certain things. The links are long guids and hard for humans to understand vs something like jira. A change request for example, the change request has an ID such as \[sensitive content hidden\] but the link is a long string of numbers. > > Overall the software is a jack of all trades but master of none. ----- ### "Powerful Workflow Automation with a Learning Curve" — 4.0/5 > **Melinda** | *30 April 2026* | Arts & Crafts | Recommendation rating: 9.0/10 > > **Pros**: Its ability to centralize and automate workflows—everything from IT support tickets to HR and operations—making processes faster, more organized, and easier to manage in one platform. > > **Cons**: The biggest downside is the complexity and steep learning curve—it can take time to fully understand and configure. It’s also expensive, and customizing workflows often requires technical expertise or developers, which can slow things down for smaller teams > > Overall, my experience has been very positive, especially for streamlining business operations. ServiceNow does a great job of bringing everything—IT support, requests, workflows—into one centralized system, which makes tracking and managing tasks much more efficient. ----- ### "Service Now experience as an ex service desk analyst" — 5.0/5 > **Marwan** | *9 June 2025* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Surveys displayed at the bottom of the page, for agents to be able to keep progress of their customer service. > > **Cons**: "While ServiceNow is a powerful platform with extensive functionality, what I liked least was that some of its advanced features—like custom workflows or scripting with Glide—have a steeper learning curve for new users or admins. > > My overall experience with ServiceNow has been positive. I’ve used it primarily for incident management, tracking tickets, and asset inventory. ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.co.nz/software/9156/servicenow?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/9156/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data