--- description: Learn how 71lbs can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: 71lbs Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Shipping Software](/directory/222/shipping/software) > [71lbs](/software/91460/71-pounds) # 71lbs Canonical: https://www.getapp.co.nz/software/91460/71-pounds Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/91460/71-pounds?page=2) > If you ship with either FedEx and/or UPS, they offer a 100% money-back guarantee on packages delivered late by 60 seconds or more. By using 71lbs, you will automate the monitoring of your shipping activity, automating the claims process from start to finish \& collecting each of your due refunds without any effort on your part. Our comprehensive dashboard will give you data \& insights into your shipping practice\! > > Verdict: Rated **4.1/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of 71lbs Your complementary 71lbs dashboard gives you access to shipping data to make better business decisions Pay only for the shipping refunds won back \& received Reduce your shipping spend with automated claims process Reduce the resources dedicated to collecting your due refunds ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 9 Reviews | | Ease of Use | 3.4/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.4/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: 71 Pounds - **Location**: Fort Lauderdale, US ## Commercial Context - **Pricing model**: (Free version available) - **Pricing Details**: 71lbs work on a contingency basis. Refunds are paid directly to the customer by the carrier, and our fee is 50% of the collected refunds. No sign-up fee No monthly fees No contract - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Spanish - **Available Countries**: United States ## Features - Auditing & Claim Filing Services - Cost Recovery - EDI - Refund Opportunity Identification - Shipment Tracking - Shipping Cost Tracking - Shipping Management ## Support Options - FAQs/Forum - Phone Support - Chat ## Category - [Shipping Software](https://www.getapp.co.nz/directory/222/shipping/software) ## Related Categories - [Shipping Software](https://www.getapp.co.nz/directory/222/shipping/software) - [Parcel Audit Software](https://www.getapp.co.nz/directory/2267/parcel-audit/software) ## Alternatives 1. [Freightview](https://www.getapp.co.nz/software/100883/freightview) — 4.7/5 (743 reviews) 2. [Refund Retriever](https://www.getapp.co.nz/software/91766/refund-retriever-shipping-refunds) — 4.9/5 (57 reviews) 3. [Piyovi TMS](https://www.getapp.co.nz/software/2066924/piyovi-tms) — 5.0/5 (5 reviews) 4. [FreightPOP](https://www.getapp.co.nz/software/110085/freightpop) — 4.7/5 (46 reviews) 5. [Reveel Shipping Intelligence Platform](https://www.getapp.co.nz/software/2058661/reveel-shipping-intelligence-platform) — 4.4/5 (5 reviews) ## Reviews ### "Excellent idea but a bit demanding with the 50/50 pricing expectation." — 4.0/5 > **Angel** | *6 June 2018* | Retail | Recommendation rating: 7.0/10 > > **Pros**: The analytics are probably the best things regarding this software and the breakdown. They breakdown the shipping destinations to know where you ship to the most, etc., as well as average spending, box size/weight. They also have refund analytics. > > **Cons**: Their 50/50 split regarding refunds. I managed to negotiate it lower, but I do not know if that is an option for everyone. The main issue I have is their damaged/lost shipment procedure/policy. Essentially, it is exactly the same as making the claim from FedEx myself. All of the claims we submitted through 71lbs were declined except one. The funny thing is that we started making the claims ourselves to FedEx.com and the claims are being approved/refunded. I do not believe their % profit should include claims for damaged/lost shipments since they are not really doing any of the real work. Thus, we stopped using them for these specific services and we keep the full refunds. > > Analytics. Knowing where we ship to frequently is helpful/useful in our business. ----- ### "Easy Solution for Small and Mid-Size Businesses" — 5.0/5 > **Mike** | *9 March 2018* | Retail | Recommendation rating: 10.0/10 > > **Pros**: This company focuses on the irregularities in refund amounts for people who do not have the ability to pay someone to do it. The amount of money that they have found for us is astonishing. We have earned back money from late or lost refunds, incorrect refund amounts, and all without having to address the issues ourselves. > > **Cons**: We do not like recurring fees. It would be more reasonable to us if we had a one-time fee and just used the software from then on, but they make money based on percentages. > > Money that may have been lost, never collected, or incorrectly refunded would have left us in a position of having to cover shipping out of our profit margins. ----- ### "WHAT A SCAM" — 2.0/5 > **Kevin** | *24 June 2020* | Furniture | Recommendation rating: 0.0/10 > > **Pros**: \[SENSITIVE CONTENT HIDDEN\] with 71lbs says they do NOT respond to email. When you call, all you get is voice mail and she doesn't seem to respond to that either. So I am NOT getting any help from her and 71lbs. I went to the CONTACT US on the 71lbs site, silled out the lengthy contact us to \[SENSITIVE CONTENT HIDDEN\] of 71lbs, hit SEND and it says I am NOT authorized to use this and wiped out all of my information > > **Cons**: This has got to be the SCAM of the century. Brag about FedEx etc and they won't even help verify your own accounts/payments. > > finding there competition to leave them ----- ### "A Consultant's Dream" — 5.0/5 > **Matt H** | *5 March 2014* > > **Pros**: 45 second signup 5-10% refunds literally set and forget, client side is completely automated Free recovered expenses Shipping Analytics included > > **Cons**: 50% of refunds for service (although NONE of my clients would ever have the time to do this manually) invoiced monthly for any refunds. (You can add a credit card now to the account to continue automation) > > I've been recommending 71lbs to my clients for almost 2 years. It is an instant value add for what I do. It literally takes 45 seconds to sign up. Most of that time is finding FedEx account info. On average, my clients are getting over 5% shipping refunds. I use their services to add value to what I offer on initial meetings, walking clients through a signup while I'm in their office. This is one of those no-brainers that not many businesses know about. ----- ### "71lbs is a no-brainer\!" — 5.0/5 > **Mike** | *26 December 2019* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: They make it super easy to use. I connected my shipping account and they keep tabs on everything and request the available refunds. The website is super simple to navigate. When I signed up 18 months ago I specifically wanted a service that just did their thing without my intervention, and that's exactly what I've gotten. I'd definitely recommend 71lbs. > > **Cons**: I haven't found any negatives with 71lbs.com. I'm very happy with the service I've received. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/91460/71-pounds?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/91460/71-pounds) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data