--- description: Learn how Freshservice can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.co.nz/software/91351/freshservice Page: 1 / 27\ Next: [Next page](https://www.getapp.co.nz/software/91351/freshservice?page=2) > Freshservice is an online ITIL service desk with ticketing \& asset management capabilities, and incident, problem, change, release, and knowledge management tools. > > Verdict: Rated **4.5/5** by 642 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshservice \- Cloud based and ITIL Ready out of the box - Refreshing user experience that is miles ahead of age-old service desks - Built-in asset management capabilities to manage all kinds of digital assets - Flexible Pricing Plans for all kinds of organizations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 642 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Backup and Recovery - Barcode/Ticket Scanning - Billing & Invoicing - Budget Tracking - Build Automation ## Integrations (51 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 36 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [MSP Software](https://www.getapp.co.nz/directory/645/managed-service-providers-msp/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.co.nz/directory/257/knowledge-management/software) - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.co.nz/directory/325/it-asset-management/software) - [IT Management Software](https://www.getapp.co.nz/directory/771/it-management/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4066 reviews) 2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3396 reviews) 3. [Milvus](https://www.getapp.co.nz/software/132287/milvus) — 4.8/5 (292 reviews) 4. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1748 reviews) 5. [JIRA Service Management](https://www.getapp.co.nz/software/91811/jira-service-management) — 4.5/5 (756 reviews) ## Reviews ### "Freshservice is a top-notch help desk solution" — 4.0/5 > **Lillian** | *7 August 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The best thing about Freshservice is how simple and straightforward it is to use, both for end users and for the system administrator. Even first-time users will have no trouble grasping and implementing workflows because to the intuitive nature of the UI. > > **Cons**: Since I use Freshservice on a daily basis for both my job and my company, and since it is so intuitive and simple to operate, I really can't think of anything bad to say about it. > > I use Freshservice to stay on top of my workload and respond quickly to any incidents that arise, most of which are related to technology at the company where I work. ----- ### "Good service\!" — 4.0/5 > **Christian** | *27 January 2026* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Navigating and learning the basic functions as a regular team member is relatively easy, but delving into more advanced features can be challenging. I've encountered some issues with the Freshservice representatives, as they sometimes struggle to understand my needs, possibly due to a language barrier. I believe they need to improve the workflow because some of the data I require is only available in Freshdesk, which we don't need to use. Additionally, I've experienced issues with certain workflows that have never worked, even with a representative's assistance. On a positive note, I appreciate the ability to use Single Sign-On (SSO) with our Microsoft products, as it makes me feel more secure. > > **Cons**: Some features in the workflow need additional fixing. The API is not functional most of the time. We require more detailed information when retrieving analytics, such as the number of tickets each member has for the year. I was unable to create a graph with the basic analytics provided. > > Overall, the experience is good. Taking the time to fix the issues I mentioned will make it better for me. ----- ### "Freshservice has made managing IT requests a breeze. Highly recommended\!" — 3.0/5 > **Laura** | *20 September 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The user-friendly interface and automation features have saved me time and effort. > > **Cons**: I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too. ----- ### "Very happy with this software suite been using for years and it scales very well." — 5.0/5 > **tyler** | *5 January 2026* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: easy to use and administer and users like a one stop shop. We have been using this for multiple years and would have a hard time switching. > > **Cons**: inventory management could be better but overall this software is very feature rich and can do a lot. > > Very Happy with this software we have been using it for years and plan to continue using it going forward. ----- ### "Simple, Reliable, and Easy to Use" — 4.0/5 > **Lucas** | *19 February 2026* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation removes a ton of repetitive work, and the built‑in asset management gives you clear visibility without feeling overwhelming, making it a tool that genuinely improves daily workflows rather than adding complexity > > **Cons**: The thing I liked least about Freshservice is that some of the more advanced features—especially around automation, asset discovery, and customization—can feel a bit limited unless you move up to higher‑tier plans, which makes it harder for smaller teams to fully leverage the platform. Additionally, certain configuration options aren’t as flexible as you’d expect from an ITSM tool, so you occasionally run into moments where you have to adapt your process to the system rather than the other way around. > > My overall experience with Freshservice has been very positive—it strikes a great balance between being powerful enough for complex ITSM needs and simple enough that teams can adopt it quickly. The interface feels modern and intuitive, the workflows help eliminate a lot of manual effort, and having incidents, service requests, assets, and automation all tied together creates a smooth, cohesive environment. While there are moments where you bump into feature limitations or paywall‑gated capabilities, the day‑to‑day usability and the clarity it brings to IT operations make it a genuinely helpful platform to work with. ----- Page: 1 / 27\ Next: [Next page](https://www.getapp.co.nz/software/91351/freshservice?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/91351/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data