RazorSync

Field Service Management Software & Mobile App

4.4 /5 (440 reviews) Write a Review!

RazorSync Overview

What is RazorSync?

RazorSync's Field Service Software allows service professionals to schedule and track jobs, manage workers, estimate, quote, process payments and update customer records from job site or in-office, online or offline. With RazorSync Field Management Software customers reduce wasted time, cut operational costs, gain business, shorten their billing cycles and improve customer satisfaction.

RazorSync’s affordable software is the easiest way to organize your business allowing our customers to manage their customers and field workers, schedule and dispatch workers, optimize routes with Google Maps integration, and eliminating double entry and excess paperwork with the incorporation of Quickbooks. With RazorSync it’s easy to estimate, quote, invoice, and accept mobile payments in the field for a more efficient billing cycle that cuts out paperwork saving you hours every week. RazorSync helps increase productivity and efficiency as well as helping to reduce errors to improve cash flow and eliminate paperwork.

RazorSync is the #1 rated mobile service software on the iTunes App Store and on Google Play. RazorSync's Field Service software was the Silver Prize Winner in the 12th annual Dealer Design Awards Program in the Contractor Services and Software category. RazorSync also received top honors at the 11th annual American Business Awards. RazorSync was recognized among 3,200 nominations for optimal in-field use, robust functionality, ongoing enhancements, exceptional customer support, and affordability for every size of company.

About RazorSync, LLC
RazorSync is a leading software/app publisher for the field service industry headquartered in Minneapolis, Minnesota. Our mission is to provide affordable solutions that allow customers to increase both their productivity and profitability.

RazorSync Overview

Pricing

Starting from
US$40.00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing Package Plans
• Solo, up to 2 users, $40/month (annual plan)
• Team, up to 7 users, $115/month (annual plan)
• Pro, up to 15 users, $240/month (annual plan)
• Enterprise, up to 45 users, $630/month (annual plan)

All plans start with a 30-Day FREE trial with all the features of the Enterprise package. We recommend you sign up for a Live Demo before beginning your trial.

RazorSync offers training and technical support via phone, email and GoToMeeting offering a 30-Day free trial and Live Demos to help support your business.


RazorSync Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

iPhone Application
Signature Capture and Photos Update Customer Account
Filter Schedule View by Status
Parts
Work Order Detail with Tax
Update Customer Records to QuickBooks
Search Customer Records
Color-Coded Techs and Jobs
Manage and Track Technicians
Service Items
RazorSync video RazorSync screenshot: iPhone Application RazorSync screenshot: Signature Capture and Photos Update Customer Account RazorSync screenshot: Filter Schedule View by Status RazorSync screenshot: Parts RazorSync screenshot: Work Order Detail with Tax RazorSync screenshot: Update Customer Records to QuickBooks RazorSync screenshot: Search Customer Records RazorSync screenshot: Color-Coded Techs and Jobs RazorSync screenshot: Manage and Track Technicians RazorSync screenshot: Service Items

RazorSync Reviews

RazorSync Reviews

Overall rating
4.4
/
5
Excellent
233

Very good
150

Average
45

Poor
9

Terrible
3

Value for Money
4.4
Features
4.1
Ease of Use
4.2
Customer Support
4.5
87% recommended this app
Will M.

Best Bang for Buck!

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based.

RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.


Pavel S.

What I would like have added or changed

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.


Thomas S.

Makes our business work...

Without a software like this, our company would be almost impossible to operate efficiently. Although it can be slow responding to touch at times especially when the techs are navigating between screens on ipads in the field, it does function well 90% of the time.


Duane T.

RazorSync is great for any sized business


Marc M.

very good program, with a few minor changes can be great!

Time-efficient , least paperwork more profit!


Will M.
Industry: Consumer Services
Company size: 11-50 Employees

Best Bang for Buck!

Reviewed on 11/06/2016
Review Source: GetApp

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based.

RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.

Pros

Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed.

All the other features are great but you can find the same features elsewhere (and pay a lot more).

Cons

Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky.

UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Pavel S.
Industry: Recreational Facilities & Services
Company size: 2-10 Employees

What I would like have added or changed

Used Daily for 2+ years
Reviewed on 1/11/2019
Review Source: Capterra

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.

Pros

Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great

Cons

I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice.

Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client?

Response from RazorSync

Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Thomas S.
Industry: Consumer Services
Company size: 2-10 Employees

Makes our business work...

Used Daily for 2+ years
Reviewed on 2/11/2019
Review Source: Capterra

Without a software like this, our company would be almost impossible to operate efficiently. Although it can be slow responding to touch at times especially when the techs are navigating between screens on ipads in the field, it does function well 90% of the time.

Pros

We like that we can really track each service call and pull up reports that will list each call and what status it is in, based on what we customized out status headings to be.
Its great to be able to back track and un-invoice something if we want to reopen the work order, or service request.
Also, the fact of adding multiple work orders to one service request for a job that may be ongoing or needing return trips is an excellent feature and essential part of our requirements.

Cons

It is really tricky navigating and opening past work orders and invoices to view history.
Also confusing and somewhat limited in customizing customer entries and how it is set up for adding or deciphering sites versus billing, etc. Commercial customers can not be saved without adding a first and last name? this is strange and entries have to be modified in Quickbooks online after we export.

Response from RazorSync

Thank you Thomas for your review. We are glad to hear its making your business operate more efficiently! Please reach out if you have any questions, our team is always happy to help!!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Duane T.
Industry: Consumer Services
Company size: 2-10 Employees

RazorSync is great for any sized business

Used Daily for 1+ year
Reviewed on 6/11/2019
Review Source: Capterra

Pros

I like the flexibility that comes with Razorsync. I can make adjustments on the fly

Cons

Inventory management portion leaves a lot to be desired

Response from RazorSync

Thank you Duane for this review! I am glad this has allowed you more flexibility. Please reach out if you ever have any questions!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Marc M.
Industry: Construction
Company size: 2-10 Employees

very good program, with a few minor changes can be great!

Used Daily for 2+ years
Reviewed on 1/11/2019
Review Source: Capterra

Time-efficient , least paperwork more profit!

Pros

price, support, offline capabilities, relatively easy to use.

Cons

QB integration, communication with customers(ex. mail to only one person at a time), miss some intuitive options, no statement or finance charging option

Response from RazorSync

Thank you Marc for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.2/10
Based on 440 user ratings
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RazorSync Pricing

RazorSync Pricing

Starting from
US$40.00/month
Free Trial
Subscription
Value for money

Pricing Package Plans
• Solo, up to 2 users, $40/month (annual plan)
• Team, up to 7 users, $115/month (annual plan)
• Pro, up to 15 users, $240/month (annual plan)
• Enterprise, up to 45 users, $630/month (annual plan)

All plans start with a 30-Day FREE trial with all the features of the Enterprise package. We recommend you sign up for a Live Demo before beginning your trial.

RazorSync offers training and technical support via phone, email and GoToMeeting offering a 30-Day free trial and Live Demos to help support your business.

Pricing Package Plans
• Solo, up to 2 users, $40/month (annual plan)
• Team, up to 7 users, $115/month (annual plan)
• Pro, up to 15 users, $240/month (annual plan)
• Enterprise, up to 45 users, $630/month (annual plan)

All plans start with a 30-Day FREE trial with all the features of the Enterprise package. We recommend you sign up for a Live Demo before beginning your trial.

RazorSync offers training and technical support via phone, email and GoToMeeting offering a 30-Day free trial and Live Demos to help support your business.

Value for Money
4.4/5
Based on 440 user ratings
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RazorSync Features

RazorSync Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.1/5
Based on 440 user ratings
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Categories

Additional information for RazorSync

Additional information for RazorSync

Key features of RazorSync

  • Advanced Reporting
  • Custom Service Templates
  • Customer Management
  • Customer Portal
  • Estimating & Invoicing
  • Mobile Credit Card Readers
  • QuickBooks Integration
  • Route Optimization
  • Scheduling Software & Job Tracking
  • Service Dispatch
  • Work Orders
  • Worker Management & GPS

Benefits

Save time, reduce paperwork and grow your service business with our award winning field service software.

Powerful, but easy to use scheduling, estimating and invoicing features help increase productivity.

Integrated with QuickBooks, accounting records are automatically updated. Say goodbye to paperwork.

Perfect for small to medium service businesses including: HVAC, plumbing, electrical contractors, IT & computer repair, lawn care, pest control, security, appliance repair, property management and more.

RazorSync's award winning software allows our customers to manage their customers and field workers, schedule and dispatch workers, estimate and so much more, all from a smartphone, tablet, or desktop computer, onsite or in office, online or offline.

RazorSync FAQs

RazorSync FAQs

Below are some frequently asked questions for RazorSync.

Q. What type of pricing plans does RazorSync offer?

RazorSync offers the following pricing plans:

Starting from: US$40.00/month

Pricing model: Subscription

Free Trial: Available

Pricing Package Plans • Solo, up to 2 users, $40/month (annual plan) • Team, up to 7 users, $115/month (annual plan) • Pro, up to 15 users, $240/month (annual plan) • Enterprise, up to 45 users, $630/month (annual plan) All plans start with a 30-Day FREE trial with all the features of the Enterprise package. We recommend you sign up for a Live Demo before beginning your trial. RazorSync offers training and technical support via phone, email and GoToMeeting offering a 30-Day free trial and Live Demos to help support your business.

Q. What are the main features of RazorSync?

RazorSync offers the following features:

  • Advanced Reporting
  • Custom Service Templates
  • Customer Management
  • Customer Portal
  • Estimating & Invoicing
  • Mobile Credit Card Readers
  • QuickBooks Integration
  • Route Optimization
  • Scheduling Software & Job Tracking
  • Service Dispatch
  • Work Orders
  • Worker Management & GPS

Q. Who are the typical users of RazorSync?

RazorSync has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does RazorSync support?

RazorSync supports the following languages:

English

Q. What type of pricing plans does RazorSync offer?

RazorSync has the following pricing plans:

Subscription

Q. Does RazorSync support mobile devices?

RazorSync supports the following devices:

Android, iPhone, iPad

Q. What other apps does RazorSync integrate with?

RazorSync integrates with the following applications:

Google Calendar, Google Maps, Microsoft Outlook, PayPal, QuickBooks Online, QuickBooks Online, QuickBooks Online Advanced

Q. What level of support does RazorSync offer?

RazorSync offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base