Lightspeed Retail
Lightspeed Retail
About Lightspeed Retail
Manage all locations from a unified POS and payments platform that evolves with your business. Streamline operations and accelerate growth with industry-leading tools, payment technology and integrations that enable you to keep up in today's fast-moving and competitive retail landscape.
Get real-time insights into your sales, product and team with customisable reports available anywhere, anytime. Experience unified commerce with a truly unified platform by connecting all your stores and channels to provide seamless customer experiences at every touchpoint. Depend on dedicated 24/7 support from retail specialists who know your business.
Pricing starting from:
A$129.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Lightspeed Retail
Lightspeed powers businesses in over 100 countries. From Apparel to Home & Gardening, Lightspeed Retail supports entrepreneurs to improve efficiency and increase visibility across different areas such as inventory and sales in their store, or chain of stores.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
Dutch, English, French, German
Pricing starting from:
A$129.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Lightspeed Retail: 110
Alternatives
Toast POS
Odoo
Shopify Plus
RICS Software
Reviews
Already have Lightspeed Retail?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best POS for small businesses
Reviewed on 4/09/2019
One major benefit is how easy my ordering is with their PO system.
One major benefit is how easy my ordering is with their PO system.
Pros
I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!
Cons
Lots of different options so it takes a bit to determine what you need to use.
Reasons for Choosing Lightspeed Retail
Clover wouldn't allow me to do a website. Lightspeed integrates inventory on the brick and mortar and ecommerce sides.Reasons for Switching to Lightspeed Retail
Best integration of inventory, ease of use, I liked all the different standard things the system had like inventory POs, employees, special orders, and more.- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Lightspeed Retail for Gift Shop
Reviewed on 12/08/2024
I use Lightspeed every day in the shop I run. It has a great back office feature and connects to...
I use Lightspeed every day in the shop I run. It has a great back office feature and connects to the POS system very well. I like how all your reports are in one place and you can easily find the information you need by filtering the reports. Inventory is very easy with Lightspeed.
Pros
I like how easy it is to pull data on Lightspeed Back office and how easy it is to have it communicate to your POS device.
Cons
Connection to the card reader goes in and out frequently and it Lightspeed only works with certain processing companies.
Response from Lightspeed
Hi Taryn,
Thank you for your feedback! We're glad you enjoy the ease of using Lightspeed’s back office and POS features. We’re sorry to hear about the card reader issue and compatibility concerns. Your feedback is invaluable, as it helps us improve our product and services.
All the best,
The Lightspeed Team
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not The Same Company It Once Was
Reviewed on 16/05/2024
We loved Lightspeed and advocated for them in the beginning. The disappointment in their customer...
We loved Lightspeed and advocated for them in the beginning. The disappointment in their customer service and the system breakages and downtime was devastating to our business. The customer service we received when their system was crashing was the worst customers service I have experienced in any industry. They denied system crashes or feature breakages, for days before acknowledging them. We tolerated alot from them because they used to be so good! But, it started to cost us a lot of lost sales, and when they couldn't process credit cards for days, that was the end...
Pros
Good foundation. Simple to use POS with valuable connected integrations.
Cons
Customer service used to be outstanding. In a few short years, it provided some of the worst customers service I have experience in any industry. I can confidently saw even our basic employees/user understood the system better than ANY of the customer service reps from Lightspeed.
Alternatives Considered
NCR VoyixSwitched From
NCR VoyixResponse from Lightspeed
Hi Sean,
We would like to sincerely apologize for your recent experience with Lightspeed. We understand how crucial it is to provide timely and effective support, and we deeply regret hearing that we have fallen short of your expectations.
Your feedback is invaluable to us, and we're committed to addressing these issues to improve our services moving forward.
We are unfortunately unable to locate your account within our records. If you wish to discuss your concerns in more detail, we kindly ask you to contact your Account Manager for further assistance. If you require immediate technical support, please don't hesitate to reach out to our Support Team.
Thank you for your time and patience.
The Lightspeed Team
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Merchant is not secure against ilegal charge back
Reviewed on 10/01/2024
Pros
Easy to use, however Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business.
Cons
Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business.
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
light speed review
Reviewed on 8/02/2024
very good, easy to use, learn and very quick to take guests orders, course meals, and send to...
very good, easy to use, learn and very quick to take guests orders, course meals, and send to Kitchen. our restaurant menu is always changing so its easy to add and remove items
Pros
its easy to use and train other servers on, you can colour coordinate and organize items how ever you'd like with drop down tabs
Cons
nothing it worked great for us. I would recommend to anyone
Response from Lightspeed
Hi Melana,
Thank you for taking the time to share your review! We're thrilled to hear that Lightspeed has been easy to use, train others on, and customize according to your restaurant's needs. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Best,
The Lightspeed Team
Lightspeed Retail FAQs
Below are some frequently asked questions for Lightspeed Retail.Q. What type of pricing plans does Lightspeed Retail offer?
Lightspeed Retail offers the following pricing plans:
- Starting from: A$129.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Basic: $129/mth (Annual plan) - Designed for essential day-to-day needs for independent retailers. Core: $229/mth (Annual plan) - Ideal for retailers seeking management tools to facilitate business growth. Plus: $329/mth (Annual plan) - Tailored for advanced customisation and ease of scalability in established retail operations.
Q. Who are the typical users of Lightspeed Retail?
Lightspeed Retail has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Lightspeed Retail support?
Lightspeed Retail supports the following languages:
Dutch, English, French, German
Q. Does Lightspeed Retail support mobile devices?
Lightspeed Retail supports the following devices:
iPad (Mobile)
Q. What other apps does Lightspeed Retail integrate with?
Lightspeed Retail integrates with the following applications:
7shifts, APPSeCONNECT, Adobe Commerce, Agendrix, Amadeus, Amaka, Ascent360, BevSpot Food and Beverage Management, Birdeye, Bookingplanner, Booxi, CXMEngine, Chowly, City Hive, Cloudbeds, CoverManager, Craftable, DataQlick Apps, Flipdish, Formitable, Google Ads, Gourmetmiles, Growzer, Hexa, Homebase, Hostme, Hubtiger Service and Repair Software, Incentivio, Kangaroo, Kimoby, Loyal2, MDWare, Mailchimp, Marketman, Meta for Business, NBC Sports Next, Pepper, Perkville, Planday, QuickBooks Online Advanced, ResNexus, Retail Toolkit, SevenRooms, Shiftbase, SkuVault Core, Solink, Stitch Labs, SwiftCount, TapMango, Uberall, WooCommerce, Xero, bike.rent Manager, nChannel
Q. What level of support does Lightspeed Retail offer?
Lightspeed Retail offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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