--- description: Learn how LiveAgent can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.co.nz/software/91301/liveagent Page: 1 / 71\ Next: [Next page](https://www.getapp.co.nz/software/91301/liveagent?page=2) > Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial. > > Verdict: Rated **4.7/5** by 1753 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of LiveAgent With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1753 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CyberSentriq - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Account Management - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Assignment Management - Audit Trail - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Blended Call Centre ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) - [Live Chat Software](https://www.getapp.co.nz/directory/561/live-chat/software) - [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Slack](https://www.getapp.co.nz/software/91563/slack) — 4.7/5 (24046 reviews) 4. [LiveChat](https://www.getapp.co.nz/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.getapp.co.nz/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "LiveAgent makes the way for attaining peak performance in customer support services." — 5.0/5 > **Brittni Harpole** | *6 March 2025* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: LiveAgent has a simple and neatly designed user interface which makes it easy and quick to navigate through when offering support services. Its integration with our other customer engagement platforms helps us to consolidate our support services into one platform. LiveAgent great analytics tools provide us with insightful performance reports which guide us on how to improve our support services delivery. It has a quick live chatting tool with an auto-reply function that help speed up our response time. > > **Cons**: There has been no aspect of LiveAgent that is not satisfying. We have not encountered any problems or anything to dislike. > > In our customer support department, LiveAgent has given us the most glorious experience which has enabled us to offer our customers with refined support services. LiveAgent allows us to have a wide range of channels through which customers can reach out for assistance. LiveAgent has allowed us to minimize our response time to customers requests. ----- ### "Budget Friendly and Gets the Job Done" — 5.0/5 > **Alyssa** | *12 June 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: This option is reasonably priced, delivers solid performance, and is a great choice for budget-conscious teams. > > **Cons**: The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go. > > This app works well for a team on a budget, offering reliable functionality at a great value. We’ve had a positive experience and plan to continue using it for the foreseeable future. ----- ### "Timing issues with liveagent" — 2.0/5 > **Pj** | *23 April 2025* | Food & Beverages | Recommendation rating: 1.0/10 > > **Pros**: I like that it starts off as user friendly but I’ve found many flaws in it as far as ongoing communication and timing issues > > **Cons**: The timing issues are the biggest downside i feel like it disconnects the chat to soon > > Normally poor. I feel as if many times it does not understand my concerns or questions and it times out too soon ----- ### "Simplifies Customer Support and Saves Time" — 5.0/5 > **Rebecca** | *14 January 2026* | Entertainment | Recommendation rating: 9.0/10 > > **Pros**: LiveAgent was very easy to use and helped me manage all customer messages in one place. I liked that I could respond quickly and keep track of everything without any confusion. > > **Cons**: At first, it felt a bit overwhelming because of all the features. It took some time to get used to how everything worked. > > Overall, my experience with LiveAgent was positive. Once I got used to it, it made handling customer messages much easier and helped me work more efficiently. ----- ### "Perfect product and support" — 5.0/5 > **Martin** | *19 June 2025* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: Perfect product, high level of customization, filtering. High level problem solving 24/7 anytime within the hour. > > **Cons**: Limited access to attachments. For example, the inability to download all attachments in one ZIP file from an entire ticket/email. > > We use the product for client support, about 100-150 emails per day. Including API connections and requests. ----- Page: 1 / 71\ Next: [Next page](https://www.getapp.co.nz/software/91301/liveagent?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/91301/liveagent) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data