About LiveAgent

LiveAgent is the ultimate cloud-based Help Desk solution for excellent customer support. Equipped with 195+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat, or phone calls.

Some of the main help desk features include Automation, SLAs, Ticketing, POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Macros, Email templates, Performance Reports, Live Chat, Chat invitations & Website monitoring, Voice integration and call recording, Facebook and Twitter integration, Support Portal, Knowledge Base, Forum & many more.

LiveAgent is available in 43 languages and both as a SaaS license or a self-hosted license (installed on your own server).

Server infrastructure is located in USA, UK, and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for the EU in particular)

Pricing starting from:

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of LiveAgent

- A team of 11 support agents is available 24 hours a day, 7 days a week, 365 days a year.
- LiveAgent is also available as a self-hosted license for a one-time fee. If you value privacy and security above all, you can have it under your control
- LiveAgent integrates all support channels into one environment – everything is neatly sorted in one place
- Multi-brand support - connect unlimited brands into one app, without extra costs
- Build a customer community and increase customer satisfaction by double digits

Featured Testimonial:
"LiveAgent is simply the best and most affordable Help Desk Software on the market! Goodbye Kayako! Adios Zendesk... Bye, Bye Freshdesk!! Development is great and fast! Rock Solid and easy to use the software. Very customer friendly also!"
- Jeremy Otten, CEO of Random Solutions

Devices

Business size

S M L

Markets

Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla, Albania, Armenia, Curaçao, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St. Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Lebanon, St. Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St. Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Poland, St. Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St. Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St. Vincent & Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Pricing starting from:

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

LiveAgent Software - Inside of LiveAgent tickets
LiveAgent Software - Connect with your customers on all channels.  130+ ticketing features and 200+ integrations with the tools you love.
LiveAgent Software - Agent chat view
LiveAgent Software - Customer chat view
LiveAgent Software - Call  history
LiveAgent Software - Chat history
LiveAgent Software - LiveAgent live chat
LiveAgent Software - Agent ranking
LiveAgent Software - Fully customizable chat
View 15 more
LiveAgent video
LiveAgent video
LiveAgent video
LiveAgent video
LiveAgent video
LiveAgent video
LiveAgent Software - Inside of LiveAgent tickets
LiveAgent Software - Connect with your customers on all channels.  130+ ticketing features and 200+ integrations with the tools you love.
LiveAgent Software - Agent chat view
LiveAgent Software - Customer chat view
LiveAgent Software - Call  history
LiveAgent Software - Chat history
LiveAgent Software - LiveAgent live chat
LiveAgent Software - Agent ranking
LiveAgent Software - Fully customizable chat

Features

Total features of LiveAgent: 169

  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Batch Communications
  • Blended Call Centre
  • CMDB
  • CRM
  • Call Center Integration
  • Call Centre Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloguing/Categorisation
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Centre
  • Inbox Management
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Centre
  • Performance Metrics
  • Personalisation
  • Phone Key Input
  • Prioritisation
  • Proactive Chat
  • Procurement Management
  • Progress Tracking
  • Project Time Tracking
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Softphone Software
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Chat
  • Video Conferencing
  • Video Support
  • VoIP
  • VoIP Connection
  • Voice Customisation
  • Voice Mail
  • WYSIWYG Editor
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management

Alternatives

Zendesk

4.4
#1 Alternative to LiveAgent
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Freshdesk

4.5
#2 Alternative to LiveAgent
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

Zoho Desk

4.5
#3 Alternative to LiveAgent
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

HubSpot CRM

4.5
#4 Alternative to LiveAgent
Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging...

Reviews

Overall rating

4.7 /5
(1,110)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support
4.7/5

Already have LiveAgent?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 1,110
Doug L.
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Able to Connect Multiple Web Sites to a Single HelpDesk

Reviewed on 24/03/2022

Good... I like it as a 3rd party hosted solution. It works as advertised.

Good... I like it as a 3rd party hosted solution. It works as advertised.

Pros

My business uses multiple domains and I like that I can connect them all to a single LiveAgent Help Desk.

Cons

Some quirky billing procedures, but I am able to work around this.

Response from QualityUnit

Hello Doug! Thank you for your review!

- LiveAgent Team

Blair M.
Overall rating
  • Industry: E-Learning
  • Company size: 11-50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of use for the non tech savvy

Reviewed on 16/05/2022

Exceptional

Exceptional

Pros

how easy it is to set up and implement. We were up and running in minutes.

Cons

Not enough videos available on Youtube to help understand things more

Alternatives Considered

Vision Helpdesk, Freshdesk, Zoho Desk and HubSpot CRM

Reasons for Choosing LiveAgent

We need to keep things simple. Our dedicated team of people are older and need a less cumbersome platform

Switched From

Zendesk

Reasons for Switching to LiveAgent

Easy to use and implement

Response from QualityUnit

Hello Blair, thank you very much for your kind review! We are glad to hear that you and your team have been satisfied with our software and that you find it easy to use and implement. As to the lack of videos on our YT channel, you can always start a chat with us on our website and our support will be happy to assist you 24/7. We also offer demo presentations where we will gladly take you through the whole system.

Florin L.
Overall rating
  • Industry: Consumer Goods
  • Company size: 51-200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

1 month demo version

Reviewed on 1/04/2022

We will have a trial version to teston and then I can review more and answer this question

We will have a trial version to teston and then I can review more and answer this question

Pros

I like the user interface, it seems intuitive.

Cons

I did not manage to set up everything I need by myselft, technical support is needed.

Response from QualityUnit

Hello Florin! Thank you for sharing your feedback. Should you need any assistance with the set up, our customer service is here for you 24/7.

- LiveAgent Team

Dave H.
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent Support for My Customers With Room to Grow

Reviewed on 13/03/2022

This a significant improvement over our previous help desk application. I am able to track and...

This a significant improvement over our previous help desk application. I am able to track and quickly resolve all customer issues. It just works the way it should. Our previous vendor kept changing elements of the software interface which only served to slow down our work because we had to learn how the interface was changing.

Pros

Easy to set-up and manage. Provides all my support requirements in a simple to track dashboard of customer touch points.

Cons

I have had occasional issues with email notifications stopping. Rare and quickly resolved with tech support in all cases.

Alternatives Considered

SherpaDesk and Spiceworks

Reasons for Choosing LiveAgent

Better features in Live Agent. Room to expand. And we were frustrated with Teamviewer getting in our way more times that necessary.

Switched From

TeamViewer

Reasons for Switching to LiveAgent

Price and features

Response from QualityUnit

Hi Dave! Happy to see LiveAgent is an improvement for resolving your customer service issues :)

- LiveAgent Team

Frank L.
Overall rating
  • Industry: Publishing
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

LiveAgent does the job

Reviewed on 16/05/2022

Very good

Very good

Pros

Ease of use.
Price.
No nonsense options.

Cons

I would ‘be liked more options for customizing the experience

Alternatives Considered

Trengo and Zendesk

Reasons for Switching to LiveAgent

We wanted to choose LiveAgents because of the ease of use.

Response from QualityUnit

Hello Frank, thanks a lot for your kind review! :) Feel free to reach out to our support team and explain further what exactly you meant by "Customizing the experience". Our team will do their best to come up with a solution for you :)

Showing 5 reviews of 1,110 Read all reviews

LiveAgent FAQs

Below are some frequently asked questions for LiveAgent.

LiveAgent offers the following pricing plans:

14-day free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Ticket: $15/agent/month Ticket + Chat: $29/agent/month All-inclusive: $49/agent/month Self-hosted licenses: Downloadable: $11,950 - 20 agents included, +$690 for each additional agent. Enterprise: $34,950 - 50+ agents.

LiveAgent has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

LiveAgent supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

LiveAgent supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

LiveAgent integrates with the following applications:

2Checkout, 2Checkout, AVOXI, AWeber, Actinic, Actio, ActiveCampaign, Adobe Business Catalyst, Adobe Commerce, Agile CRM, Asana, Avelia, Axigen, BigCommerce, Blogger, Bold BI, Braintree, CS-Cart, CS-Cart Enterprise, ChargeDesk, ClickFunnels, ClickSend, ClickUp, Clockify, Close, CloudApp, CloudTalk, CommuniGate Pro, ConvergeHub, CoreCommerce, DID Logic, Delighted, Digital Marketing Suite, Drupal, Drupal Commerce, Emplifi Social Marketing Cloud, ExpressionEngine, Flowroute, Formidable Forms, Fortune3, GetResponse, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Contacts, Google Forms, Google Sheets, Gravity Forms, Hallo, Help Desk Migration, Highrise, HubSpot CRM, IceWarp, Insightly, Instagram, Intercom, Jira, Joomla, JoomlaLMS, Keap, Klaus, Klaviyo, Kopano WebApp, MDaemon Email Server, MagentaCloud, Magento 2, MailEnable, Mailchimp, ManyChat, Meetingbird, Meta for Business, Mobex Hosted PBX, Modulus, MySQL, NetCrunch, Nicereply, OpenCart, OpenCart Mobile App, Pabbly Connect, PayPal, Pipedrive, Placetel, Post Affiliate Pro, PrestaShop, Process Street, ProjectManager.com, Quriobot, RingCentral Contact Center, Salesflare, SendMyCall, SendPulse, SharpSpring Ads, SharpSpring from Constant Contact, Shift4Shop, ShipStation, Shopify, Silverstripe CMS, Simplesat, Sinch, Slack, Squarespace, Stripe, SugarCRM, Swan, TimeCamp, Toky, Trello, Twilio, Twitter, Ucraft, Vectera, VoIP.ms, VoIPstudio, Volusion, Vonage Business Communications, Vonage Contact Center, Voyced IPPBX, Vtiger CRM, Web.com, WebSimplify, Webflow, Weebly, Wix, Wix Answers, WooCommerce, WordPress, X-Cart, Xero, Zadarma, Zapier, Zoho Mail, iCloud, monday.com, sipgate team, uKit AI, vcita

LiveAgent offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for LiveAgent.