--- description: Learn how Five9 can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Five9 Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Five9](/software/91276/five9) # Five9 Canonical: https://www.getapp.co.nz/software/91276/five9 Page: 1 / 21\ Next: [Next page](https://www.getapp.co.nz/software/91276/five9?page=2) > Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more > > Verdict: Rated **4.2/5** by 484 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Five9 Your Five9 contact center can be up and running in a matter of days, not months or years. All your agents need is a headset and internet. No maintenance costs or hardware investments. No expensive, never-ending integration projects. Free up IT resources. Report on performance in real-time. Five9 takes care of your contact center infrastructure, so you can focus on the success of your company. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 484 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Five9 - **Location**: San Ramon, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$159.00 - **Pricing model**: Other - **Pricing Details**: Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Portuguese, Spanish - **Available Countries**: Brazil, United Kingdom, United States ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Appointment Management - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (16 total) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - SugarCRM - Velocify - Zendesk Suite - Zoho CRM ... and 1 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.co.nz/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.co.nz/directory/107/voip/software) - [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software) - [IVR Software](https://www.getapp.co.nz/directory/289/ivr/software) - [Telephony Software](https://www.getapp.co.nz/directory/294/telephony/software) - [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4090 reviews) 2. [Ringover](https://www.getapp.co.nz/software/117547/ringover) — 4.7/5 (884 reviews) 3. [Convoso](https://www.getapp.co.nz/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [DialedIn CCaaS](https://www.getapp.co.nz/software/104279/chasedata) — 4.8/5 (330 reviews) 5. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "Five9 Review" — 5.0/5 > **Ilan** | *1 September 2022* | Design | Recommendation rating: 8.0/10 > > **Pros**: The ability to tell when calls are coming in and going out is critical to a call center. I've worked at call centers before in the insurance enrollment world in both English and Spanish. Call data tracking matters to keep tons of data secure, while giving accountability to a company should the caller divulge data like their social security number or home address. These are strictly confidential and the call program working right is a major factor. Whether someone is using a script or has general guidelines, the most important aspect is the call itself coming through and not dropping, Five9 is able to record audio crystal clear for later playback. > > **Cons**: If your internet is going in and out the program does take a while to boot up. It also doesn't have any in-built noise reduction or increasing features, so the caller audio may change call to call and cause a need for rapid audio changes depending on the call. > > When I worked at the call center over the web Fivenine was a quickly learnable calling program. It had minimal need for upkeep on my end aside from making sure to refresh the screen if no calls were coming in, so that the screen did not fall asleep due to being a virtual computer system. Actual program updates were also rare, it was fairly statuc and generally reliable. ----- ### "Admin Review of Five9" — 4.0/5 > **Ray** | *30 January 2024* | Wholesale | Recommendation rating: 0.0/10 > > **Pros**: Five9 was hands-on during the setup. Their promises stated that Five9 had everything that we needed. > > **Cons**: What we received is not what we were promised. Limited integration with Salesforce. Support quality is hit or miss. ----- ### "A way to communicate," — 3.0/5 > **Bharath** | *3 December 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 1. Integeration is easy and convinient of Five9. 2. Customer support team is really helpful and provides timely resolutions. 3. Helps to grab real time records to see calls and chats. > > **Cons**: 1. Laggy in performance. 2. There is no information whenever a call recieved it is automatically started and ended. 3. Sometimes we saw gaps in records data as well. > > Using this as a cloud contact center to make and receive calls and to make records and live tracks of all outbound and inbound calls. ----- ### "Amazing Change Management Tool" — 5.0/5 > **Lin** | *8 July 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior. > > **Cons**: Five9 has not been as widely adopted within our managers as WalkMe had been amongst our general users. The UI is easy to use, but could use some updating. > > We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives. ----- ### "Highly Recommend Five9, after failed implementation of 3 other apps" — 5.0/5 > **Pam** | *29 October 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: After implementing several other call center software programs that did not meet our requirements, Five9 offers such a rich feature/function set and meets all our needs. The sales, implementation and support experience has been superior compared to their competitors. > > **Cons**: From and IT perspective, the help desk/customer support team's knowledge is lacking. Most of our inquiries are not able to be addressed by 1st level > > Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency ----- Page: 1 / 21\ Next: [Next page](https://www.getapp.co.nz/software/91276/five9?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/91276/five9) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data