Nutshell

4.3 (504)
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CRM and email marketing that helps your business grow.

About Nutshell

Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software.

Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price.

Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers native iPhone and Android apps, allowing sales reps to create, search, and edit contact information while in the field.

Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability.

In 2021, Nutshell released Nutshell Marketing, which allows Nutshell customers to design and send beautiful marketing emails and automated drip sequences, and instantly measure their engagement, directly out of Nutshell. Nutshell Marketing seamlessly connects to your CRM data, so you can target custom audiences in a snap and manage all your outreach out of a single tool.


Key benefits of Nutshell

Nutshell delivers the time-saving features and friendly support sales and marketing teams need to win more deals. The list of Nutshell benefits is pretty long (humble brag), but these are the ones you only get with Nutshell.

1. True Ease of Use: No administrator or IT department required, no coding experience necessary, no crazy long setup. Be up and running in Nutshell in less than a week. Nutshell makes powerful tools like sales automation, software integrations, and complex reporting totally accessible to users of all experience levels.

2. Affordability: One simple price per user per month. Nutshell carries no data restrictions or hidden fees.

3. Service: Unlike any other CRM, Nutshell provides all our users with free access to real human support via phone, email, or chat. We're here to support your success in any way we can.

Don't take our word for it, experience the true power of Nutshell yourself. Start your free trial today!


Images

Nutshell Software - Sales Automation
Nutshell Software - Contact Management
Nutshell Software - Team Collaboration
Nutshell Software - Free & Friendly Customer Support
Nutshell Software - Pipeline Management
Nutshell Software - Email Marketing Automation
Nutshell Software - Reporting & Performance Tracking
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Nutshell Software - Sales Automation
Nutshell Software - Contact Management
Nutshell Software - Team Collaboration
Nutshell Software - Free & Friendly Customer Support
Nutshell Software - Pipeline Management
Nutshell Software - Email Marketing Automation
Nutshell Software - Reporting & Performance Tracking

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Reviews

Overall rating

4.3 /5
(504)
Value for Money
4.4/5
Features
4.0/5
Ease of Use
4.3/5
Customer Support
4.3/5

Already have Nutshell?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 504
Johanna M.
Johanna M.
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Can't get more user friendly than this!

Reviewed on 18/04/2024

Pros

I love the user-friendly nature of Nutshell. It is hands down the easiest out-of-the-box CRM I've ever used. It's easily customizable, integrates well, and has helped my team start working together in the back office. I love it!

Cons

Nothing! I LOVE Nutshell! It's an outstanding product, and the customer service has become robust over the years - it's the best product for our small team.

Response from Nutshell

Thank you so much for this glowing review, Johanna! We're so glad to hear Nutshell has been user-friendly for your team and that you're finding the customizations and integrations easy! Thank you for your partnership over the years, and we look forward to seeing how Nutshell continues helping your business thrive!

All my best,
Jewell from Nutshell

Michelle
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CEO & Founder

Reviewed on 21/11/2024

I’ve used it for years and it has kept the details I need to continue to communicate properly with...

I’ve used it for years and it has kept the details I need to continue to communicate properly with clients.

Pros

They are always adding new and needed features I can use.

Cons

While it’s one of the easiest CRMs to use it still has a sizable learning curve. Great product overall!

Response from Nutshell

Thank you so much for sharing your positive review of Nutshell, Michelle! We're glad that Nutshell is helping you track important details for communicating with clients, and that our new feature rollouts have been beneficial for you!

All the best,
Jewell from Nutshell

Alain
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good web version but android app sucks !

Reviewed on 8/09/2023

Pros

easy to use, the basic web version is not expensive for the features

Cons

no upgrade to the mobile app (android) since more than 3 years : It is used only to read some limited data. Our sales people are on the road so it is becoming a challenge. We now think to quit Nutshell

Allison
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Definitely recommend Nutshell - it has everything you need in one place!

Reviewed on 20/08/2024

I love that Nutshell has everything in one place. I can see all of my contacts, all of the...

I love that Nutshell has everything in one place. I can see all of my contacts, all of the interaction with them, engagement with emails, and at the same time I can create emails and marketing broadcasts. It is so nice to not go back and forth between two different platforms. And even better - when have started to use the "leads" tool which will help us track revenue. All in one place!

Pros

My favorite thing about Nutshell is the ease of reporting analytics. After an email broadcast I can report the open rates and engagement to my team super fast. It's nice to have it at all at one click!

Cons

The hardest part of Nutshell to understand and use is the Dashboard. I still don't have it figured out and I've been using it since February.

Alternatives Considered

HubSpot Marketing Hub and HubSpot CRM

Reasons for Choosing Nutshell

We were using Active Campaign for emails which is not efficient. And the reporting is terrible. All the contacts that mattered were in Google docs and sheets, which was a disaster.

Switched From

Google Docs and Google Sheets

Reasons for Switching to Nutshell

Nutshell is so much more intuitive. I have used Hubspot in the past and it takes so long to get anything done.

Response from Nutshell

Thank you for sharing your positive review of Nutshell, Allison! We're so glad to hear Nutshell is helping your team track email engagement, manage relationships, and track revenue. We look forward to seeing how your company continues using Nutshell to grow!

When it comes to your Nutshell dashboard, it's your one-stop shop for viewing the metrics that matter most to you, seeing what activities and tasks are coming up, and collaborating with your team! Here are a few resources from our support center to help you get started: https://support.nutshell.com/en/articles/8429097-how-to-use-the-dashboard, https://support.nutshell.com/en/articles/8428912-how-do-i-customize-my-dashboard-cards, and https://support.nutshell.com/en/articles/8428911-how-to-use-the-nutshell-timeline. And if you need more tips, our support team is available to help!

All the best,
Jewell from Nutshell

Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Review from an Account executive at Pattison Outdoor - Montreal

Reviewed on 15/11/2024

Great ! Love using the tool and it helps a lot with reminders and organization. Having a sort of...

Great ! Love using the tool and it helps a lot with reminders and organization. Having a sort of one pager on all the communications with the client is just awesome as well.

Pros

Sync our email address and being able to see how many time our message was opened and how many times they clicked on the link.

Cons

The fact that if you don't send an email from Nutshell directly, it does not count as an activity. This makes it that the account can be seen as inactive, when it is not the case.

Response from Nutshell

Thank you for sharing your positive review of Nutshell! We're glad that Nutshell's email open and click tracking is helping your team track and organize customer engagement!

All the best,
Jewell from Nutshell

Showing 5 reviews of 504 Read all reviews

Nutshell FAQs

Below are some frequently asked questions for Nutshell.

Nutshell offers the following pricing plans:

  • Starting from: US$13.00/month
  • Pricing model: Subscription
  • Free Trial: Available

14-day free trial, no credit card required. NUTSHELL: $16/user/month (billed annually) or $19/user/month (billed monthly). NUTSHELL PRO: $42/user/month (billed annually) or $49/user/month (billed monthly). NUTSHELL MARKETING: Send 150 messages/month for free. Paid subscriptions start at just $5/month. Find out what Nutshell will cost your team at nutshell.com/pricing

Nutshell has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000

Nutshell supports the following languages:

English

Nutshell supports the following devices:

Android (Mobile), iPhone (Mobile)

Nutshell integrates with the following applications:

3CX, ActiveCampaign, Asana, Box, Constant Contact, FreshMail, Gmail, Google Contacts, Google Drive, HubSpot CRM, Jotform, Kixie PowerCall, LiveChat, Mad Mimi, MailUp, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Olark, OnceHub, PandaDoc, Pure Chat, QuickBooks Online, Reply, Slack, Trello, Twitter/X, Typeform, Unbounce, Wufoo, Yesware, Zapier, Zendesk Suite

Nutshell offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

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