Nutshell
About Nutshell
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software.
Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price.
Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers native iPhone and Android apps, allowing sales reps to create, search, and edit contact information while in the field.
Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability.
In 2021, Nutshell released Nutshell Marketing, which allows Nutshell customers to design and send beautiful marketing emails and automated drip sequences, and instantly measure their engagement, directly out of Nutshell. Nutshell Marketing seamlessly connects to your CRM data, so you can target custom audiences in a snap and manage all your outreach out of a single tool.
Key benefits of Nutshell
Nutshell delivers the time-saving features and friendly support sales and marketing teams need to win more deals. The list of Nutshell benefits is pretty long (humble brag), but these are the ones you only get with Nutshell.
1. True Ease of Use: No administrator or IT department required, no coding experience necessary, no crazy long setup. Be up and running in Nutshell in less than a week. Nutshell makes powerful tools like sales automation, software integrations, and complex reporting totally accessible to users of all experience levels.
2. Affordability: One simple price per user per month. Nutshell carries no data restrictions or hidden fees.
3. Service: Unlike any other CRM, Nutshell provides all our users with free access to real human support via phone, email, or chat. We're here to support your success in any way we can.
Don't take our word for it, experience the true power of Nutshell yourself. Start your free trial today!
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Can't get more user friendly than this!
Reviewed on 18/04/2024
Pros
I love the user-friendly nature of Nutshell. It is hands down the easiest out-of-the-box CRM I've ever used. It's easily customizable, integrates well, and has helped my team start working together in the back office. I love it!
Cons
Nothing! I LOVE Nutshell! It's an outstanding product, and the customer service has become robust over the years - it's the best product for our small team.
Response from Nutshell
Thank you so much for this glowing review, Johanna! We're so glad to hear Nutshell has been user-friendly for your team and that you're finding the customizations and integrations easy! Thank you for your partnership over the years, and we look forward to seeing how Nutshell continues helping your business thrive!
All my best,
Jewell from Nutshell
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CEO & Founder
Reviewed on 21/11/2024
I’ve used it for years and it has kept the details I need to continue to communicate properly with...
I’ve used it for years and it has kept the details I need to continue to communicate properly with clients.
Pros
They are always adding new and needed features I can use.
Cons
While it’s one of the easiest CRMs to use it still has a sizable learning curve. Great product overall!
Response from Nutshell
Thank you so much for sharing your positive review of Nutshell, Michelle! We're glad that Nutshell is helping you track important details for communicating with clients, and that our new feature rollouts have been beneficial for you!
All the best,
Jewell from Nutshell
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good web version but android app sucks !
Reviewed on 8/09/2023
Pros
easy to use, the basic web version is not expensive for the features
Cons
no upgrade to the mobile app (android) since more than 3 years : It is used only to read some limited data. Our sales people are on the road so it is becoming a challenge. We now think to quit Nutshell
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Definitely recommend Nutshell - it has everything you need in one place!
Reviewed on 20/08/2024
I love that Nutshell has everything in one place. I can see all of my contacts, all of the...
I love that Nutshell has everything in one place. I can see all of my contacts, all of the interaction with them, engagement with emails, and at the same time I can create emails and marketing broadcasts. It is so nice to not go back and forth between two different platforms. And even better - when have started to use the "leads" tool which will help us track revenue. All in one place!
Pros
My favorite thing about Nutshell is the ease of reporting analytics. After an email broadcast I can report the open rates and engagement to my team super fast. It's nice to have it at all at one click!
Cons
The hardest part of Nutshell to understand and use is the Dashboard. I still don't have it figured out and I've been using it since February.
Reasons for Choosing Nutshell
We were using Active Campaign for emails which is not efficient. And the reporting is terrible. All the contacts that mattered were in Google docs and sheets, which was a disaster.Reasons for Switching to Nutshell
Nutshell is so much more intuitive. I have used Hubspot in the past and it takes so long to get anything done.Response from Nutshell
Thank you for sharing your positive review of Nutshell, Allison! We're so glad to hear Nutshell is helping your team track email engagement, manage relationships, and track revenue. We look forward to seeing how your company continues using Nutshell to grow!
When it comes to your Nutshell dashboard, it's your one-stop shop for viewing the metrics that matter most to you, seeing what activities and tasks are coming up, and collaborating with your team! Here are a few resources from our support center to help you get started: https://support.nutshell.com/en/articles/8429097-how-to-use-the-dashboard, https://support.nutshell.com/en/articles/8428912-how-do-i-customize-my-dashboard-cards, and https://support.nutshell.com/en/articles/8428911-how-to-use-the-nutshell-timeline. And if you need more tips, our support team is available to help!
All the best,
Jewell from Nutshell
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Review from an Account executive at Pattison Outdoor - Montreal
Reviewed on 15/11/2024
Great ! Love using the tool and it helps a lot with reminders and organization. Having a sort of...
Great ! Love using the tool and it helps a lot with reminders and organization. Having a sort of one pager on all the communications with the client is just awesome as well.
Pros
Sync our email address and being able to see how many time our message was opened and how many times they clicked on the link.
Cons
The fact that if you don't send an email from Nutshell directly, it does not count as an activity. This makes it that the account can be seen as inactive, when it is not the case.
Response from Nutshell
Thank you for sharing your positive review of Nutshell! We're glad that Nutshell's email open and click tracking is helping your team track and organize customer engagement!
All the best,
Jewell from Nutshell
Nutshell FAQs
Below are some frequently asked questions for Nutshell.Q. What type of pricing plans does Nutshell offer?
Nutshell offers the following pricing plans:
- Starting from: US$13.00/month
- Pricing model: Subscription
- Free Trial: Available
14-day free trial, no credit card required. NUTSHELL: $16/user/month (billed annually) or $19/user/month (billed monthly). NUTSHELL PRO: $42/user/month (billed annually) or $49/user/month (billed monthly). NUTSHELL MARKETING: Send 150 messages/month for free. Paid subscriptions start at just $5/month. Find out what Nutshell will cost your team at nutshell.com/pricing
Q. Who are the typical users of Nutshell?
Nutshell has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does Nutshell support?
Nutshell supports the following languages:
English
Q. Does Nutshell support mobile devices?
Nutshell supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Nutshell integrate with?
Nutshell integrates with the following applications:
3CX, ActiveCampaign, Asana, Box, Constant Contact, FreshMail, Gmail, Google Contacts, Google Drive, HubSpot CRM, Jotform, Kixie PowerCall, LiveChat, Mad Mimi, MailUp, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Olark, OnceHub, PandaDoc, Pure Chat, QuickBooks Online, Reply, Slack, Trello, Twitter/X, Typeform, Unbounce, Wufoo, Yesware, Zapier, Zendesk Suite
Q. What level of support does Nutshell offer?
Nutshell offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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