Yonyx

4.7 (247)
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Decision tree driven Interactive guides for customer service

About Yonyx

PROBLEM:
Your level 1 customer support consists of largely repetitive issues, but despite constant training & investment in developing thousands of knowledgebase articles, you find it hard to deliver consistent service with high CSAT rating within your budget!

You have published all sorts of information from your portal for customer self-service but the usage is very low. Customers complain they have a hard time finding the right article and if they do find one – it is intimidating going through it while skipping over sections not relevant to them!

Is there a better way?

SOLUTION:
Yonyx provides a solution to this problem by enabling organizations to create interactive guides in the form of multimedia flowcharts. Unlike traditional call scripts used in call centers, Yonyx Interactive Guides truly provide a navigational aide to Agents – as they help customers along known resolution pathways.

When used for Internal use by the Organization, Agents see a 15% improvement in their productivity – as they no longer have to search among thousands of articles to help customers, or convert linear articles into conversation with customers. At the end of each incident, they can generate a transcript of their customer interaction with the click of a button saving precious minutes of documentation with each call.

Customers love to go through Yonyx Interactive Guides as they see information presented to them incrementally. Due to the interactive nature of these guides & the rich multimedia content each step can contain, the information is always relevant to customers and easy to follow. Organizations see a substantial increase in usage of customer self service whey they deploy Yonyx interactive guides!

To learn more, please visit http://corp.yonyx.com


Key benefits of Yonyx

1. Reduction in AHT (Average Handle Time)
2. Reduction in repeat calls % - i.e. Improvement in First Call Resolution (FCR)
3. Improvement in CSAT
4. Reduction in Training Costs
5. Deflection of calls by effective customer self service


Images

Yonyx Software - SimpleSolutionTree
Yonyx Software - Decision Network Architecture (DNA) gives flexibility not possible in decision trees
Yonyx Software - YonyxMapView - Unique self drawing flow chart view to visualize the entire customer interaction flow
Yonyx Software - Responsive User View of guides can be embedded in an iFrame or used through Mobile devices
Yonyx Software - Yonyx OneClick Transcript captures the path traversed by a User through the guide.
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Yonyx video
Yonyx video
Yonyx video
Yonyx video
Yonyx Software - SimpleSolutionTree
Yonyx Software - Decision Network Architecture (DNA) gives flexibility not possible in decision trees
Yonyx Software - YonyxMapView - Unique self drawing flow chart view to visualize the entire customer interaction flow
Yonyx Software - Responsive User View of guides can be embedded in an iFrame or used through Mobile devices
Yonyx Software - Yonyx OneClick Transcript captures the path traversed by a User through the guide.

Not sure about Yonyx? Compare with a popular alternative

Yonyx

4.7 (247)
VS.
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Starting Price

US$25.00
month
US$55.00
month

Pricing Options

Free version
Free trial
Free version
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Features

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180

Integrations

34
221

Ease of Use

4.8 (247)
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Value for Money

4.7 (247)
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Customer Service

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Reviews

Overall rating

4.7 /5
(247)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support
4.8/5

Already have Yonyx?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 247
Sachin
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very useful Tool

Reviewed on 20/09/2018

Pros

Yonyx is the one of the best tool for enterprise admin to setup self-help portal.
Using this end users can resolve their queries by own and its reduces load from IT HelpDesk.

Cons

There is should features which send alearts for less or non used Yonices, which helps us to update Yonyx with latest information.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Product backed by Great Support

Reviewed on 13/09/2016

We have been one of the early adopters of Yonyx and It has come a long way since. We use this for...

We have been one of the early adopters of Yonyx and It has come a long way since. We use this for our customer facing Knowledge needs creating Yonnices for targetted use cases for Upgrade planners, New feature and release enablements and troubleshooting complex issues, where traditional kKB articles do not add value. The beauty of Yonyx is that you can plug-in a video or a screen-shot or reference an existing document at any stage of the guide and make it very interactive

Pros

Great Support
Continuous enhancements over years based on customer feedback.
Easy Integration with CRM system for seamless channel escalation
Ease and use and Interactive
Great value for money

Cons

It could be a bit time consuming to create a Yonyx guide based on the complexity of the Issue.
The admin console could be a bit more user-friendly.

Emily
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Scripting for Call Center

Reviewed on 18/10/2023

Pros

easy to modify and visually appealing. My favorite feature is the name and industry autofill to the customer

Cons

it needs to be more fool proof. I tend to get lost in the scripting. Also wish it was integrated with our dialing system/crm

Kari
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Yonyx changed the game

Reviewed on 19/09/2018

Pros

My company uses Yonyx for quick navigation through a script that has many moving parts. It made our conversations with clients much more fluid and efficient. It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.

Cons

It can take some time for the initial set up, but once it is up and going it is super fast and easy to navigate .

Daniyal
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool for providing consistent omni-channel customer experience

Reviewed on 30/01/2018

Pros

- consistent message across different channels
- ensures agent wise process adherence
- ensures first contact resolution
- great for a knowledge base

Cons

- improvements can be made on the development portal to drag and drop nodes to make it agile to develop

Showing 5 reviews of 247 Read all reviews

Yonyx FAQs

Below are some frequently asked questions for Yonyx.

Yonyx offers the following pricing plans:

  • Starting from: US$25.00/month
  • Pricing model: Subscription
  • Free Trial: Available

http://corp.yonyx.com/pricing

Yonyx has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

Yonyx supports the following languages:

Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai

Yonyx supports the following devices:

Yonyx integrates with the following applications:

Freshdesk, Google Chrome, Google Sheets, Microsoft Dynamics 365 Business Central tegossuite, Microsoft Dynamics 365 Customer Voice, NetSuite, Oracle B2C Service, Oracle CRM On Demand, Oracle Sales, Oracle Service, Postman, Postman SMTP, Salesforce Einstein, Salesforce Field Service, Salesforce Manufacturing Cloud, Salesforce Marketing Cloud, Salesforce Platform, Salesforce Reports Power BI Connector, Salesforce Revenue Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Starter, Salesforce and Jira Connector, Salesforce for Automotive, Salesforce for Retail, Salesforce for Transportation & Logistics, Salesforce for Travel & Hospitality, Salesforce.org Education Cloud, Salesforce.org Nonprofit Cloud, ServiceNow, Zapier, Zendesk Suite, Zoho CRM, Zoho CRM Plus

Yonyx offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

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