amoCRM

amoCRM

Messenger-based sales tool for SMBs and entrepreneurs

4.5/5 (77 reviews)

amoCRM Overview

amoCRM is the world's first messenger-based sales solution. It excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. We support all major messenger platforms. Create your own chatbots with our code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Plus managers love our analytics, reporting and automation capabilities.

Treat your sales team to a vast array of useful tools to work with your leads. Lead generation is simple with our easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. Perfect messenger-based sales solution for entrepreneurs, small, and medium businesses.

With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. Our in-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with our mobile app available both on iOS and Android.

We’ve made the setup process as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. We offer our clients free onboarding and setup assistance, as well as multichannel support during business hours.

Pricing

Starting from
US$15.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English, Russian, Spanish

amoCRM Reviews

Overall rating
4.5/5
96% positive reviews
48
Excellent
26
Very good
3
Average
0
Poor
0
Terrible
Verified Reviewer

amoCRM Allows me to Effectively Communicate With Customers

Used Daily for 2+ years
Reviewed on 26/10/2018
Review Source: Capterra

Definitely try it out for yourself, great program!

Pros

I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.

Cons

Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job.
Not technically a con, but it feels a bit crowded.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Алексей М.

Excel vs amoCRM

Reviewed on 16/12/2015
Review Source: GetApp

Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients.
database has been stolen several times by managers , who then opened their businesses.
Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers.
And it became possible to ensure the safety of the most valuable - the customer base.
After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager.
And then we fired 2 manager. Since they only create the appearance of work.
It all began to count. Connect IP telephony and listened to the conversations of managers.
We implemented service quality and could boost sales by controlling the work.
Previously, there was chaos - once called the client. Then promised to call back , but did not call back.
Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance.
Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager.
He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy!
The world will never be the same again . After using amoCRM - we will never go back to Excel.

Response from QSOFT LLC

Mr. Marinov! We are very grateful for such a detailed review of our system. We are also pleased that we could benefit your business!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Galina R.

amoCRM really helps to increase sales.

Reviewed on 17/12/2015
Review Source: GetApp

We introduced the system to the company in early 2015.
(for reference : iTrack - Web - studio on the market since 2004)
You understand that we have a crisis in Russia , the rise in prices and etc., so we and other
companies dont have founds for promotion, and therefore sales fell.
Then we decided to implement CRM. First set Bitriks24 and were disappointed.
Enterprise Portal and Communications within the company organizes smartly,
but work with clients was not comfortable. Then we decided to put amoCRM.
It was a breath of fresh air. In Bitriks24
In Bitrikse24 managers were forced themselves to enter data into the CRM, to have analytics.
In amoCRM you work with pleasure, this system reall helps you in sales.
Analytics is at the high level. Though personally to us the standard options in analytics is not enough.
Then we decided to modify the system on our own. We had some qualified programmers in our
company, so it wasnt difficult, and we have modified system for our requirements.
We liked this app and to modify it so much, that we became amoCRM partners. And now we help
other companies to increase and automate their sales.

Life hack to work with support: usually the time for consideration of treatment is three hours.
If the task is urgent, please send your request in the support, and when you will know
number of your ticket, call to the support and say your ticket number, then ask them to
expedite time of the consideration.

Response from QSOFT LLC

Ms. Romanenkova! Thank you for your review!
We are very pleased that your company is our Partner and that our system has helped you to develop your business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Дмитрий А.

Amo crm converts time into money

Reviewed on 14/12/2015
Review Source: GetApp

I Run a company that designs and promotes websites. Question about installing some common
system of working with clients stood for a long time, but could not decide what we will do,
how to customize the system to our business. Conversed on this topic with a friend who has a
business selling spare parts for cars.He advised the Amo CRM. His words I took not seriously,
because we have different lines of business. But decided to try it. After a week of use AmoCRM
realized that this is exactly what we need. The system is easily tuned under our direction.
Managers have studied for two hours. Of course, had to configure the system, but thanks to a
responsive service for dealing with customers, it managed to fulfill two working days.
Universal interface allows you to monitor the work of sales Department to see specific
figures on the purchase funnel, how many customers "went" and at what stage.
No need to spend time on endless meetings, set plans and to monitor their implementation.
Managers can see how much salary they will get at the end of the month.
Now I can log in anywhere (as frequent business traveller) where there
is access to the Internet and monitor the progress in the Department.
Still don't understand how we could do without this system. Regret not having done it before.
So many customers have missed. Amocrm is our workplace, our main tool in sales.
I advise amoCRM to anyone who value their time and their customers.

Pros

I have no complains about customer support service

Cons

Limited disk space. I would like more. But this is not so important

Rating breakdown

Value for Money
Ease of Use
Customer Support

Roman Y.

Good CRM for Mid-size companies

Used Daily for 6-12 months
Reviewed on 26/01/2019
Review Source: Capterra

We use this CRM with a big project and we have flow around 150 leads per day. It's good CRM for mid-size companies, because of it's functions and price.

Pros

- Huge variety of integrations with different analytics services and call-tracking services
- You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations
- Create your own widgets. For example we use widget that stores different useful links for our managers
- Get analytics of your sales in total and get information per manager
- Attach tasks to your leads, so manager won't miss when he should contact client
- You can integrate your PBX system into amoCRM, so you can do calls directly from CRM

Cons

- Lack of customization in reports, especially when you have several projects in one account
- It's expensive for small projects

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

amoCRM Pricing

Starting from
US$15.00/month
Pricing options
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Base: $15 per user, per month
Advanced: $25 per user, per month
Enterprise: $45 per user, per month

Plans are billed annually.

amoCRM Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customisable Reporting
  • Customisable Templates
  • Data Import/Export
  • Email Integration
  • Mobile Integration
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

  • Customisable Branding
  • Electronic Payments

Additional information for amoCRM

Key features of amoCRM

  • Bulk edit
  • Chatbot
  • Custom tags
  • Digital pipeline
  • Email tracking
  • Follow-up sequences
  • KPI & dashboard
  • Performance tracking
  • Tags
  • VoIP integration
  • Webhooks
  • iOS & Android mobile app

Benefits

  • amoCRM is a powerful tool for converting leads into valuable clients, which supports contact, lead and task management, plus sales analytics and 2-way email sync.
  • Messenger integrations will help you to connect with your customers over the most convenient communication channel. With our chatbot builder, your business can be online 24/7, any day of the week.
  • An interactive digital pipeline makes automating routine tasks a breeze, so users can focus on client relationships, not on busywork.
  • Automation also triggers actions and alerts so users always initiate interaction when the lead is most responsive.
  • No longer tied to the desktop - all emails, calls, and chats are seamlessly synced across mobile and tablet too.
  • amoCRM integrates with other great services like MailChimp, Mandrill, Wufoo, Zendesk, Dropbox, Zapier, Stripe, Facebook, Instagram and more.

  • amoCRM FAQs

    Below are some frequently asked questions for amoCRM.

    Q. What type of pricing plans does amoCRM offer?

    amoCRM offers the following pricing plans:

    Starting from: US$15.00/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial, no credit card required.

    Base: $15 per user, per month
    Advanced: $25 per user, per month
    Enterprise: $45 per user, per month

    Plans are billed annually.

    Q. What are the main features of amoCRM?

    amoCRM offers the following features:

    • Bulk edit
    • Chatbot
    • Custom tags
    • Digital pipeline
    • Email tracking
    • Follow-up sequences
    • KPI & dashboard
    • Performance tracking
    • Tags
    • VoIP integration
    • Webhooks
    • iOS & Android mobile app

    Q. Who are the typical users of amoCRM?

    amoCRM has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does amoCRM support?

    amoCRM supports the following languages:

    English, Russian, Spanish

    Q. What type of pricing plans does amoCRM offer?

    amoCRM has the following pricing plans:

    Subscription

    Q. Does amoCRM support mobile devices?

    amoCRM supports the following devices:

    Android, iPhone

    Q. What other apps does amoCRM integrate with?

    amoCRM integrates with the following applications:

    Akita, JivoChat, Kixie, Landingi, LiveChat, Mailchimp, Ringostat, SendPulse, Tidio, Zendesk

    Q. What level of support does amoCRM offer?

    amoCRM offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials