vcita Overview

What is vcita?

vcita is a powerful all-in-all app, designed to help you manage your business and schedule, interact with your clients better, and save valuable time.

It includes all the tools you need to streamline your day-to-day:
- Manage your client base with a mobile CRM
- Manage your schedule, appointments and events with an online team calendar
- Invoice clients and manage your income with a payment dashboard
- Capture new leads with a customizable widget on your website
- Send action-driving email campaigns and SMS marketing
- Offer clients a personal client portal where they can book, reschedule, pay, fill forms, share files and more

ONLINE SCHEDULING
Say goodbye to time wasted and frustrated customers, and say hello to effortless online scheduling. Let clients schedule a free consultation, book and pay for services, and register for events online - 24/7 from any device. vcita comes with a customizable scheduling page where clients can view your services and up-to-date availability, as well as a personal client portal for each client. Add vcita to your website, email and social media - and get double the bookings in half the time.

CLIENT MANAGEMENT
Keeping clients at your fingertips is made easy with a 360-degree view of your customer communications, accessible from any device. Designed with small businesses in mind, vcita helps you organize, track and manage your client conversations. You'll be able to add clients on-the-fly, initiate new conversations in a single click, review client history across the board, track appointments and payments, add notes and tags, automate follow-ups and so much more.

ONLINE PAYMENTS
vcita makes it simple and secure to collect credit card and PayPal payments online 24/7 from any device. You can add payment buttons and forms to your website, email or social media, and funds will be deposited directly to your bank or PayPal account with no additional transaction fee. A friendly dashboard lets you view clients' payment history, issue branded invoices and track payment status in real time.

It even comes with a mobile app for Apple and Android, helping you take your business on-the-go, amaze clients with immediate responses - even after business hours - manage your team schedule while out-of-office and so much more.

vcita Overview

Pricing

Starting from
US$12.45/month

Pricing options

Free Trial
Subscription
Value for money

vcita offers various subscriptions, so you can find the best fit for your needs.

If you only need the scheduling package, it will cost you $12.45/month.

The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*)

The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($45/month*)

The Platinum plan adds staff roles & permissions, auto-assignment rules, custom email & SMS notifications per service, integrations via API, and more advanced features ($75/month*)

*annual subscription pricing


vcita Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Dutch, English, French, German, Hebrew and 5 others, Italian, Polish, Portuguese, Russian, Spanish

Media

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vcita Reviews

vcita Reviews

Overall rating
4.4
/
5
Excellent
115

Very good
39

Average
9

Poor
5

Terrible
8

Value for Money
4.1
Features
4
Ease of Use
4.3
Customer Support
4.1
88% recommended this app
John S.

No-brainer for appointment based business

I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.


Asha I.

Great for scheduling, other features not so much

I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve


Linda B.

Excellent Software - lousy service

If you never have to deal with their customer service and they never go down, I love the program and would recommend it from that perspective. Its a clean design and offers me all I need at a good price point. I've been a customer for 5 years and I really want to keep using them but I just can't afford to be down as often as I am. Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing. I don't want to spend hours on end finding a replacement program but after being down 3 times in less than 2 years I am getting tired of fighting with their people to take ownership and fix their issues. My plug in from them runs on Wordpress. When you can't fix the Vcita plugin for Wordpress in 6 weeks I think you've got some bigger problems.


Dennison T.

Sinking Ship

Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly.
Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it.
If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.


Michelle D.

This application is grossly overpriced

Overall, I'm pretty luke warm regarding this application. It forces prospective users into a 12 month contract (which wasn't ideal during a pandemic). Honestly, it felt a little slimy and self serving.
Many of the features are not needed for every type of business, while the more basic features requires users to select the platinum plan which is nearly $1000 a year. Had I not been charged for a full year which is non refundable, I would have cancelled already.


John S.

No-brainer for appointment based business

Used Daily for 2+ years
Reviewed on 1/05/2017
Review Source: GetApp

I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.

Pros

Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Cons

The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Asha I.
Industry: Health, Wellness & Fitness
Company size: Self Employed

Great for scheduling, other features not so much

Used Daily for 1-5 months
Reviewed on 3/03/2020
Review Source: Capterra

I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve

Pros

Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.

Cons

Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging .
Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Linda B.
Industry: Consumer Services
Company size: Self Employed

Excellent Software - lousy service

Used Daily for 2+ years
Reviewed on 17/12/2020
Review Source: Capterra

If you never have to deal with their customer service and they never go down, I love the program and would recommend it from that perspective. Its a clean design and offers me all I need at a good price point. I've been a customer for 5 years and I really want to keep using them but I just can't afford to be down as often as I am. Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing. I don't want to spend hours on end finding a replacement program but after being down 3 times in less than 2 years I am getting tired of fighting with their people to take ownership and fix their issues. My plug in from them runs on Wordpress. When you can't fix the Vcita plugin for Wordpress in 6 weeks I think you've got some bigger problems.

Pros

Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year.

Cons

THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Dennison T.
Industry: Photography
Company size: 2-10 Employees

Sinking Ship

Used Daily for 2+ years
Reviewed on 20/06/2020
Review Source: Capterra

Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly.
Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it.
If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.

Pros

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Cons

Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Michelle D.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

This application is grossly overpriced

Used Daily for 6-12 months
Reviewed on 15/10/2020
Review Source: Capterra

Overall, I'm pretty luke warm regarding this application. It forces prospective users into a 12 month contract (which wasn't ideal during a pandemic). Honestly, it felt a little slimy and self serving.
Many of the features are not needed for every type of business, while the more basic features requires users to select the platinum plan which is nearly $1000 a year. Had I not been charged for a full year which is non refundable, I would have cancelled already.

Pros

What I most like is the seamless integration with Zoom. The calendar features are pretty intuitive as well.

Cons

This software is grossly overpriced and forces you into a higher tier to get basic features and a wealth of features you dont want or need.

A trial was offered which immediately rolled into an automatic, year long contract--which I found out AFTER my credit card was charged.

You cannot delete appointments made in error nor can you 'actually' delete contacts.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
8.3/10
Based on 176 user ratings
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vcita Pricing

vcita Pricing

Starting from
US$12.45/month
Free Trial
Subscription
Value for money

vcita offers various subscriptions, so you can find the best fit for your needs.

If you only need the scheduling package, it will cost you $12.45/month.

The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*)

The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($45/month*)

The Platinum plan adds staff roles & permissions, auto-assignment rules, custom email & SMS notifications per service, integrations via API, and more advanced features ($75/month*)

*annual subscription pricing

vcita offers various subscriptions, so you can find the best fit for your needs.

If you only need the scheduling package, it will cost you $12.45/month.

The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*)

The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($45/month*)

The Platinum plan adds staff roles & permissions, auto-assignment rules, custom email & SMS notifications per service, integrations via API, and more advanced features ($75/month*)

*annual subscription pricing

Value for Money
4.1/5
Based on 176 user ratings
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vcita Features

vcita Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4/5
Based on 176 user ratings
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Categories

Additional information for vcita

Additional information for vcita

Key features of vcita

  • Add calls-to-action or a contact form to Facebook
  • Add notes and tags to clients, set auto follow-ups
  • Add scheduling links to email signature
  • Assign clients and conversations to staff
  • Auto sync your calendar (Outlook, Gmail, etc)
  • Automatically capture client information in the CRM
  • Direct payments to any bank account
  • Easily double online opportunities
  • Easily share and track documents online
  • Get paid faster with online payment options
  • Increase email campaign success with unique calls-to-action
  • Increase engagement on your website, mobile and Facebook
  • Make your website work for you!
  • Mobile App Available
  • Mobile-enabled for clients on-the-go
  • Offer a 24/7 self-service client portal
  • Offer a services menu with prepayment options
  • Offer client the convenience of paying online
  • Schedule with multiple staff members
  • Self-service online scheduling for your clients
  • Send email campaigns and SMS marketing
  • “No Shows” with automated text (SMS) reminders

Benefits

Manage your business with an all-in-one business app:

* Mobile CRM - manage your clients, take notes, mark for follow-up and respond to client requests while on-the-go
* Calendar management - manage your business schedule, appointments and events, all in-sync with your existing calendar
* Billing & invoicing - create and email branded invoices and track your business income with a centralized dashboard

Let clients take action online 24/7:

* Online scheduling - invite clients to set appointments, book services and register for events & classes online from any device
* Online payments - let clients pay for your services online, accept any credit card or PayPal and issue branded invoices
* Client portal - keep clients engaged with a 24/7 personal client portal where they can book, reschedule, pay, fill forms, share files and more

Step up your marketing and generate more business:

* Lead capturing - enhance your website with an actionable widget that captures more clients and increases customer satisfaction
* Your business page - generate more interaction and revenue with a beautiful, mobile-friendly landing page to showcase your services and engage clients
* Email campaigns - create beautiful, action-driving emails to get more business & bookings from clients and prospects

vcita FAQs

vcita FAQs

Below are some frequently asked questions for vcita.

Q. What type of pricing plans does vcita offer?

vcita offers the following pricing plans:

Starting from: US$12.45/month

Pricing model: Subscription

Free Trial: Available

vcita offers various subscriptions, so you can find the best fit for your needs. If you only need the scheduling package, it will cost you $12.45/month. The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*) The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($45/month*) The Platinum plan adds staff roles & permissions, auto-assignment rules, custom email & SMS notifications per service, integrations via API, and more advanced features ($75/month*) *annual subscription pricing

Q. What are the main features of vcita?

vcita offers the following features:

  • Add calls-to-action or a contact form to Facebook
  • Add notes and tags to clients, set auto follow-ups
  • Add scheduling links to email signature
  • Assign clients and conversations to staff
  • Auto sync your calendar (Outlook, Gmail, etc)
  • Automatically capture client information in the CRM
  • Direct payments to any bank account
  • Easily double online opportunities
  • Easily share and track documents online
  • Get paid faster with online payment options
  • Increase email campaign success with unique calls-to-action
  • Increase engagement on your website, mobile and Facebook
  • Make your website work for you!
  • Mobile App Available
  • Mobile-enabled for clients on-the-go
  • Offer a 24/7 self-service client portal
  • Offer a services menu with prepayment options
  • Offer client the convenience of paying online
  • Schedule with multiple staff members
  • Self-service online scheduling for your clients
  • Send email campaigns and SMS marketing
  • “No Shows” with automated text (SMS) reminders

Q. Who are the typical users of vcita?

vcita has the following typical customers:

Small Business, Public Administrations, Freelancers, Mid Size Business

Q. What languages does vcita support?

vcita supports the following languages:

Dutch, English, French, German, Hebrew, Italian, Polish, Portuguese, Russian, Spanish

Q. What type of pricing plans does vcita offer?

vcita has the following pricing plans:

Subscription

Q. Does vcita support mobile devices?

vcita supports the following devices:

Android, iPhone, iPad

Q. What other apps does vcita integrate with?

vcita integrates with the following applications:

Assessment Generator, Benchmark Email, Cognito Forms, Constant Contact, Google Drive, QuickBooks Online, Retently, ScrumGenius, VisitorTrack, Wordpress

Q. What level of support does vcita offer?

vcita offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials