About vcita
vcita is a powerful all-in-all app, designed to help you manage your business and schedule, interact with your clients better, and save valuable time.
It includes all the tools you need to streamline your day-to-day:
- Manage your client base with a mobile CRM
- Manage your schedule, appointments and events with an online team calendar
- Invoice clients and manage your income with a payment dashboard
- Capture new leads with a customizable widget on your website
- Send action-driving email campaigns and SMS marketing
- Offer clients a personal client portal where they can book, reschedule, pay, fill forms, share files and more
ONLINE SCHEDULING
Say goodbye to time wasted and frustrated customers, and say hello to effortless online scheduling. Let clients schedule a free consultation, book and pay for services, and register for events online - 24/7 from any device. vcita comes with a customizable scheduling page where clients can view your services and up-to-date availability, as well as a personal client portal for each client. Add vcita to your website, email and social media - and get double the bookings in half the time.
CLIENT MANAGEMENT
Keeping clients at your fingertips is made easy with a 360-degree view of your customer communications, accessible from any device. Designed with small businesses in mind, vcita helps you organize, track and manage your client conversations. You'll be able to add clients on-the-fly, initiate new conversations in a single click, review client history across the board, track appointments and payments, add notes and tags, automate follow-ups and so much more.
ONLINE PAYMENTS
vcita makes it simple and secure to collect credit card and PayPal payments online 24/7 from any device. You can add payment buttons and forms to your website, email or social media, and funds will be deposited directly to your bank or PayPal account with no additional transaction fee. A friendly dashboard lets you view clients' payment history, issue branded invoices and track payment status in real time.
It even comes with a mobile app for Apple and Android, helping you take your business on-the-go, amaze clients with immediate responses - even after business hours - manage your team schedule while out-of-office and so much more.
Key benefits of vcita
Manage your business with an all-in-one business app:
* Mobile CRM - manage your clients, take notes, mark for follow-up and respond to client requests while on-the-go
* Calendar management - manage your business schedule, appointments and events, all in-sync with your existing calendar
* Billing & invoicing - create and email branded invoices and track your business income with a centralized dashboard
Let clients take action online 24/7:
* Online scheduling - invite clients to set appointments, book services and register for events & classes online from any device
* Online payments - let clients pay for your services online, accept any credit card or PayPal and issue branded invoices
* Client portal - keep clients engaged with a 24/7 personal client portal where they can book, reschedule, pay, fill forms, share files and more
Step up your marketing and generate more business:
* Lead capturing - enhance your website with an actionable widget that captures more clients and increases customer satisfaction
* Your business page - generate more interaction and revenue with a beautiful, mobile-friendly landing page to showcase your services and engage clients
* Email campaigns - create beautiful, action-driving emails to get more business & bookings from clients and prospects
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Higher Education
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
My admin and I have several hours of additional productive time!
Reviewed on 30/10/2017
I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our...
I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our team gets a lot more done in a week than was possible with vCita.
Pros
+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use.
+ HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes.
+ Mobile interface - including a simple app, and SMS reminders
+ Overall cost
+ Customization
+ Record-keeping - I can easily search the meeting history for any of my students
Cons
- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio.
- Lack of group-scheduling feature.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
No-brainer for appointment based business
Reviewed on 1/05/2017
I provide business management consulting for optometrists. All my work is done through appointments...
I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.
Pros
Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.
Cons
The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.
- Industry: Primary/Secondary Education
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor Customer Service and Unreliable
Reviewed on 2/04/2019
Any benefits are undone by the disapearence of ALL Data and appointments.
Any benefits are undone by the disapearence of ALL Data and appointments.
Pros
I did like that you can put all of your comunication and documentation into the system.
Cons
Unrlieable: On 3 seperate occations, I have lost all of my appointments and payment records!
Unhelpful: Customer service is slow to repond with any response that keeps them blameless. I have never had any of my issues resolved.
Response from vcita
Hi Sue,
We apologize if we failed to meet your expectations and will be happy to schedule a call to address any concerns to see if we can help correct your impression.
In your review, you bring up two serious concerns:
1- Essential information such as appointments and payments that was deleted
2- Poor customer service from our team
We'd like to address each of these issues separately.
1. vCita is essentially a tool for managing all your client information and communication.
Since client data is the most sensitive information businesses can collect, vCita takes the highest measures of security to safeguard that information. The only way on-record data can go missing is if the business has actively chosen to remove or delete it.
2. After reviewing your communication with our support team to see whether there was any wrongdoing on our end we found that the response time was reasonable, and our team did their best to provide you with the support you needed, when you needed it.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My Business Runs on vCita
Reviewed on 13/01/2017
Scheduling interviews with businesses in different time zones used to be a nightmare before I found...
Scheduling interviews with businesses in different time zones used to be a nightmare before I found vCita. Now, I am confident I'll never miss a call thanks to vCita sending notifications to both parties in our respective time zones.
Pros
The vCita Team is very responsive and open to new feature requests. All it took was a suggestion of making directions to a client's location accessible through the app and they made it a one-click solution! Because the app works across different devices, I can run my business from anywhere.
Cons
I'm ready to delve into their email campaign feature and see it integrates with Constant Contact. Having more auto-responder integrations would be great.
- Industry: Management Consulting
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Lead Funnel Starts with Vcita
Reviewed on 20/11/2017
Contacts. Leads. Connections. Conversations. What more can a consultant ask for? I run a small...
Contacts. Leads. Connections. Conversations. What more can a consultant ask for? I run a small business, and Vcita is my call center, appointment manager and more.
Pros
This tool has been my number one go-to resource for lead generation. In my business, contact is king. Giving clients and potential clients an easy way to access my calendar, and set up a time to talk, is a central part of my business model. It links in easily with my website, you can see it in action at westfallonline[dot]com
Cons
I wish that there was a link from email on iPhone to the actual software (app). An email link pops open the browser, and asks me to login. For some reason, my browser doesn't remember that Vcita and I have been dating for quite some time, and it asks me to login. Which causes me to open the app. Not sure if this is an iPhone issue, or an operator error, but I don't like the extra steps to confirm an appointment.
vcita FAQs
Below are some frequently asked questions for vcita.Q. What type of pricing plans does vcita offer?
vcita offers the following pricing plans:
- Starting from: US$35.00/month
- Pricing model: Subscription
- Free Trial: Available
vcita offers various subscriptions, so you can find the best fit for your needs. The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*) The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($45/month*) The Platinum plan adds staff roles & permissions, auto-assignment rules, custom email & SMS notifications per service, integrations via API, and more advanced features ($75/month*) *annual subscription pricing
Q. Who are the typical users of vcita?
vcita has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does vcita support?
vcita supports the following languages:
Dutch, English, French, German, Hebrew, Italian, Polish, Portuguese, Russian, Spanish
Q. Does vcita support mobile devices?
vcita supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does vcita integrate with?
vcita integrates with the following applications:
Constant Contact, Duda, FullContact, GoDaddy Website Builder, Google Ads, Google Analytics 360, Google Calendar, Google Contacts, Joomla, Meta for Business, Microsoft Excel, PayPal, QuickBooks Online Advanced, Quickbooks Online, Square Payments, Stripe, Weebly, Wix, WordPress, Zapier, Zoom Meetings
Q. What level of support does vcita offer?
vcita offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for vcita.
- Online Booking Systems
- CRM Software
- Scheduling Software
- Billing and Invoicing Software
- Appointment Scheduling Software
- Contact Management Software
- Medical Scheduling Software
- Online CRM Software
- Business Management Software
- Calendaring Software
- Appointment Reminder Software
- Medical Software
- Portal Software
- Personal Training Software
- Patient Portal Software
- Patient Engagement Software
