About mHelpDesk

mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.

Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.

mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!

Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.

As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!

Pricing starting from:

US$169.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of mHelpDesk

Win more jobs, stay more organized and grow your business with our industry leading field service software.

mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.

mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$169.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

mHelpDesk Software - mHelpDesk Reports
mHelpDesk Software - mHelpDesk Service Items
mHelpDesk Software - mHelpDesk Invoices
mHelpDesk Software - mHelpDesk Estimates
mHelpDesk Software - mHelpDesk Menu
mHelpDesk Software - mHelpDesk Dashboard
mHelpDesk Software - mHelpDesk Work Orders
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mHelpDesk video
mHelpDesk Software - mHelpDesk Reports
mHelpDesk Software - mHelpDesk Service Items
mHelpDesk Software - mHelpDesk Invoices
mHelpDesk Software - mHelpDesk Estimates
mHelpDesk Software - mHelpDesk Menu
mHelpDesk Software - mHelpDesk Dashboard
mHelpDesk Software - mHelpDesk Work Orders

Features

Total features of mHelpDesk: 155

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Add & Edit Photos
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Approval Process Control
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Automatic Time Capture
  • Billing & Invoicing
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Cataloguing/Categorisation
  • Client Management
  • Client Portal
  • Comment Library
  • Commercial Inspections
  • Commercial Properties
  • Commercial/Industrial
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Database
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Visualisation
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Document Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Facility Scheduling
  • File Storage
  • Financial Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Schools
  • Forms Management
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Group Scheduling
  • Historical Reporting
  • IT Asset Management
  • Incident Management
  • Inspection Management
  • Intake Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimisation
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Labor Rates
  • Landscape Design
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Multi-Location
  • Multiple Billing Rates
  • Offline Time Tracking
  • Online Booking
  • Online Time Clock
  • Online Time Tracking Software
  • Payment Collection in the Field
  • Payment Processing
  • Preventive Maintenance
  • Pricing Management
  • Project Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Release Management
  • Reminders
  • Repair Estimates
  • Repair Tickets
  • Report Summary
  • Reporting/Analytics
  • Residential Inspections
  • Residential Properties
  • Retail Inventory Management
  • Routing
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Supplier Management
  • Task Management
  • Technician Management
  • Templates
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking
  • Vendor Management
  • Visitor Management
  • Warehouse Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration

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Reviews

Overall rating

4.3 /5
(799)
Value for Money
3.9/5
Features
4.0/5
Ease of Use
4.3/5
Customer Support
4.4/5

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Showing 5 reviews of 799
Mark J.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our experience has been extremely positive. No other company would go this far for a customer.

Reviewed on 2/02/2018

We are completely cloud-based, completely mobile, our response time has decreased and profits have...

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Pros

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Cons

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Response from mHelpDesk

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Darell B.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Field Service Software for any Business to Stay Organized

Reviewed on 9/10/2020

Overall I have had a really good experience, anytime I have ran into a problem which is not very...

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Pros

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Cons

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Alternatives Considered

Housecall Pro

Reasons for Switching to mHelpDesk

I really liked the customer support when I called to get information about the functions and features of their software before making a choice. I felt more serviced as a customer by working with M Helpdesk Staff.
Miles H.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Functional and reliable product with ZERO updates

Reviewed on 18/09/2020

It's been OK. We are still using it but we are actively looking for a replacement. Of course once...

It's been OK. We are still using it but we are actively looking for a replacement. Of course once you invest in a product it's painful to rip it off and go with another (despite being necessary). They know this and that might be part of why they are totally complacent.

Pros

I like the simplicity of it. It's very simple to use and it works as expected. If your goal is to schedule jobs, create quotes, schedule estimates, and push invoices over to quickbooks it works just fine. It also has a mobile app that is sufficient for basic functionality.

Cons

We've been using this product for over 2 years and they haven't made one single solitary update. Zero. Not one addition to the software. In other words, they appear to have absolutely no ambition whatsoever to make the system better. No doubt this is an organizational decision. If you're looking for a very basic product that works well for what it does, mhelpdesk is fine. If you're looking for a product that will grow with you then it absolutely is not. This product is going nowhere.

They have absolutely no decent way to manage memberships.
The system freezes up semi-frequently (although thankfully we've never had an extended downtime)
The building of estimates is very basic and you have no way of building in multiple options within the same estimate. It's very plain jane. It always will be.
There are manifold bugs and usually the bugs will last for months and months and sometime once they happen they never get resolved. For example:
- I can no longer export a customer list from the software. I doubt they will resolve this despite the repeated tickets.
- You can no longer drag and move items around on a quote when you're using google chrome. It only works if you're using Safari. The problem is virtually nothing in the product works with Safari so you have to login just to do that one task and then go back to Chrome for everthing else.
- You have to click save more than once in certain workflows in order for the page to actually save.

Julie H.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Customer Support

Reviewed on 30/05/2019

Overall has been great! I went to another company and came back to MHelpDesk cause the other...

Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Pros

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Cons

Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

Alternatives Considered

Verizon Connect

Reasons for Switching to mHelpDesk

Their program wouldn't track customer sales tax for each job. There were also a few features that couldnt compare to MHD.

Response from mHelpDesk

Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!

Rita M.
Overall rating
  • Industry: Industrial Automation
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

mHelpDesk

Reviewed on 17/07/2019

Always have a great experience when dealing with customer service. I have been helped in a very...

Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.

Pros

I like that it is easy to use and was easy to setup. The flow of the customer account is good.

Cons

I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.

Alternatives Considered

RazorSync

Reasons for Switching to mHelpDesk

We used RazorSync for several months until we decided that mHelpDesk was a better fit for our business.

Response from mHelpDesk

Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!

Showing 5 reviews of 799 Read all reviews

mHelpDesk FAQs

Below are some frequently asked questions for mHelpDesk.

mHelpDesk offers the following pricing plans:

  • Starting from: US$169.00/month
  • Pricing model: Subscription
  • Free Trial: Available

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

mHelpDesk has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

mHelpDesk supports the following languages:

English

mHelpDesk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

mHelpDesk integrates with the following applications:

Authorize.Net, Close, Google Analytics, Google Calendar, Google Workspace, Mailchimp, PayPal, QuickBooks Online Advanced, Quickbooks Online, Stripe, Twilio, WordPress

mHelpDesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for mHelpDesk.