mHelpDesk

Win more jobs and grow your business with mHelpDesk!

4.3 /5 (790 reviews) Write a Review!

mHelpDesk Overview

What is mHelpDesk?

mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.

Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.

mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!

Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.

As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!

mHelpDesk Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Open Source
Value for money

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.


mHelpDesk Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

mHelpDesk Reports
mHelpDesk Service Items
mHelpDesk Invoices
mHelpDesk Estimates
mHelpDesk Menu
mHelpDesk Dashboard
mHelpDesk Work Orders
mHelpDesk video mHelpDesk screenshot: mHelpDesk Reports mHelpDesk screenshot: mHelpDesk Service Items mHelpDesk screenshot: mHelpDesk Invoices mHelpDesk screenshot: mHelpDesk Estimates mHelpDesk screenshot: mHelpDesk Menu mHelpDesk screenshot: mHelpDesk Dashboard mHelpDesk screenshot: mHelpDesk Work Orders

mHelpDesk Reviews

mHelpDesk Reviews

Overall rating
4.3
/
5
Excellent
490

Very good
178

Average
55

Poor
24

Terrible
43

Value for Money
3.9
Features
4
Ease of Use
4.3
Customer Support
4.4
85% recommended this app
Mark J.

Our experience has been extremely positive. No other company would go this far for a customer.

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.


Julie H.

Great Customer Support

Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.


Luis C.

Update to previous review after 3 years

Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.

It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.


Susan S.

Happy Using Mhelpdesk

Only the [SENSITIVE CONTENT HIDDEN] can answer to "Business Problems" and any added benefits


Rita M.

mHelpDesk

Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.


Mark J.

Our experience has been extremely positive. No other company would go this far for a customer.

Used Daily for 1+ year
Reviewed on 2/02/2018
Review Source: Capterra

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Pros

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Cons

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Response from mHelpDesk

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Julie H.
Industry: Construction
Company size: 2-10 Employees

Great Customer Support

Used Daily for 2+ years
Reviewed on 30/05/2019
Review Source: Capterra

Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Pros

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Cons

Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

Response from mHelpDesk

Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Luis C.
Industry: Security & Investigations
Company size: 11-50 Employees

Update to previous review after 3 years

Used Daily for 2+ years
Reviewed on 24/07/2019
Review Source: Capterra

Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.

It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.

Pros

We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM.

Cons

Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most.

For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability.

The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none.

If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one.

There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example.

You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging.

Response from mHelpDesk

Luis, thanks for the review. We're continuing to make investments in the user experience so be on the lookout for new functionality this year and into the future. We're glad to hear that our Customer Support team has been helpful and that mHelpDesk has been useful for your business. Thanks for being a customer!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Susan S.
Industry: Information Technology & Services
Company size: 2-10 Employees

Happy Using Mhelpdesk

Used Weekly for 2+ years
Reviewed on 2/06/2020
Review Source: SoftwareAdvice

Only the [SENSITIVE CONTENT HIDDEN] can answer to "Business Problems" and any added benefits

Pros

The product is very easy to use
The report section is terrific, especially when looking for errors and omissions done by other users.
When mistakes are identified, corrections are applied, without any major headaches
There is no need to stuff envelopes, all correspondences are done direct from the program and if there was an internet error, the program would state the item was not sent

Cons

Searching for Job numbers related to specific clients are not as easy as searching for invoices related to clients

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Rita M.
Industry: Industrial Automation
Company size: 2-10 Employees

mHelpDesk

Used Daily for 2+ years
Reviewed on 17/07/2019
Review Source: Capterra

Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.

Pros

I like that it is easy to use and was easy to setup. The flow of the customer account is good.

Cons

I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.

Response from mHelpDesk

Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.5/10
Based on 790 user ratings
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mHelpDesk Pricing

mHelpDesk Pricing

Starting from
N/A
Free Trial
Subscription
Open Source
Value for money

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

Value for Money
3.9/5
Based on 790 user ratings
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mHelpDesk Features

mHelpDesk Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4/5
Based on 790 user ratings
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Categories

Additional information for mHelpDesk

Additional information for mHelpDesk

Key features of mHelpDesk

  • Backed By IAC (NASDAQ: IACI)
  • Billing
  • CRM
  • Custom Online Database
  • Customer Database
  • Customer List Importing
  • Customized Reporting
  • Electronic Payments
  • File Attachments
  • Invoicing
  • Job Tracking
  • Mapping Feature
  • Mobile Phone Access
  • Powerful Search Tool
  • Professional Custom Quotes/Invoices
  • Quickbooks Integration
  • Quote Management
  • Scheduling
  • Secure Data Storage
  • Signature Management
  • Website Integration
  • World Class Customer Support

Benefits

Win more jobs, stay more organized and grow your business with our industry leading field service software.

mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.

mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!

mHelpDesk FAQs

mHelpDesk FAQs

Below are some frequently asked questions for mHelpDesk.

Q. What type of pricing plans does mHelpDesk offer?

mHelpDesk offers the following pricing plans:

Pricing model: Subscription, Open Source

Free Trial: Available

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

Q. What are the main features of mHelpDesk?

mHelpDesk offers the following features:

  • Backed By IAC (NASDAQ: IACI)
  • Billing
  • CRM
  • Custom Online Database
  • Customer Database
  • Customer List Importing
  • Customized Reporting
  • Electronic Payments
  • File Attachments
  • Invoicing
  • Job Tracking
  • Mapping Feature
  • Mobile Phone Access
  • Powerful Search Tool
  • Professional Custom Quotes/Invoices
  • Quickbooks Integration
  • Quote Management
  • Scheduling
  • Secure Data Storage
  • Signature Management
  • Website Integration
  • World Class Customer Support

Q. Who are the typical users of mHelpDesk?

mHelpDesk has the following typical customers:

Small Business, Freelancers, Mid Size Business

Q. What languages does mHelpDesk support?

mHelpDesk supports the following languages:

English

Q. What type of pricing plans does mHelpDesk offer?

mHelpDesk has the following pricing plans:

Subscription, Open Source

Q. Does mHelpDesk support mobile devices?

mHelpDesk supports the following devices:

Android, iPhone, iPad

Q. What other apps does mHelpDesk integrate with?

mHelpDesk integrates with the following applications:

Authorize.net, BirdEye, Clear Spider, G Suite, Mailchimp, QuickBooks Online, QuickBooks Online, QuickBooks Online Advanced, Twilio, Wordpress

Q. What level of support does mHelpDesk offer?

mHelpDesk offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials