Spiceworks

Server monitoring software

4.4 /5 (474 reviews) Write a Review!

Spiceworks Overview

What is Spiceworks?

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Spiceworks Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Value for money

Spiceworks Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa
Supported Languages
English, German

Screenshots

Spiceworks screenshot:
Spiceworks screenshot:

Spiceworks Reviews

Spiceworks Reviews

Overall rating
4.4
/
5
Excellent
247

Very good
178

Average
37

Poor
11

Terrible
1

Value for Money
4.6
Features
4.2
Ease of Use
4.3
Customer Support
4.2
90% recommended this app
Jesica B.

Spiceworks will answer all your questions

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.


John K.

SpiceWorks Cloud IT helpdesk for free!

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.


Steven C.

Spiceworks Helpdesk Cloud - Small Enterprise

We have been able to improve our response time to user issues by appropriately configuring ticket categories, assignment rules. The number of walk-ups to the help desk has been cut by more than 50%, which has permitted our IT support staff to be able to manage their time more efficiently. Our TTR has improved, as well as the level of customer satisfaction within our organization


Josh B.

Awesome IT Help Desk software, horrible inventory system.


Verified Reviewer

Amazing for the Price (FREE)

I don't know why I didnt try this soon, i think you presume if something doesnt have a high price tag then it wont be any good, but i was very wrong.


Jesica B.
Industry: Insurance
Company size: 2-10 Employees

Spiceworks will answer all your questions

Used Daily for 1+ year
Reviewed on 7/03/2019
Review Source: Capterra

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Pros

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Cons

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

John K.
Industry: Computer Networking
Company size: Self Employed

SpiceWorks Cloud IT helpdesk for free!

Used Daily for 2+ years
Reviewed on 21/10/2019
Review Source: Capterra

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Pros

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Cons

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Steven C.
Industry: Primary/Secondary Education
Company size: 51-200 Employees

Spiceworks Helpdesk Cloud - Small Enterprise

Used Daily for 2+ years
Reviewed on 10/05/2020
Review Source: Capterra

We have been able to improve our response time to user issues by appropriately configuring ticket categories, assignment rules. The number of walk-ups to the help desk has been cut by more than 50%, which has permitted our IT support staff to be able to manage their time more efficiently. Our TTR has improved, as well as the level of customer satisfaction within our organization

Pros

This application is extremely easy to set up and configure. It can be configured as an on-premise application or in the cloud. Administration is managed through a dashboard which permits administrators to manage roles for support personnel to whom tickets will be assigned. Tickets can be automatically assigned to individuals or teams based on configurable categories and ticket rules. There are standard data entry fields included and the administrator can add additional fields as needed. For example, during the Coronavirus pandemic, with everyone working from home, we added a mandatory phone number data entry field to our ticket layout. Data entry fields can be made mandatory if desired.

When a ticket is created by a user, the ticket is entered into the system with all of the information provided by the user and the user receives a confirmation email. The ticket will be assigned to the proper support agent or team based on the rules configured within the application. Any replies to that email are automatically added to the ticket with date and time added. Tickets can be easily closed upon completion. Duplicate tickets can be merged into one ticket which helps with management of the ticket queue.

The user portal is easily customizable with company name and other options. Users can even attach a screenshot or other file to the ticket to provide useful information beyond the text description of the user problem.

Best of all, it can be used for free.

Cons

Since this is a free IT Help Desk application, it is not nearly as full featured as some other IT Help Desk applications. Reporting is not as robust as some other applications. However, you can easily download information in .csv format and create your own reports if needed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Josh B.

Awesome IT Help Desk software, horrible inventory system.

Used Daily for 2+ years
Reviewed on 10/11/2017
Review Source: Capterra

Pros

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Cons

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer
Industry: Wholesale
Company size: 51-200 Employees

Amazing for the Price (FREE)

Used Daily for 1-5 months
Reviewed on 26/03/2020
Review Source: Capterra

I don't know why I didnt try this soon, i think you presume if something doesnt have a high price tag then it wont be any good, but i was very wrong.

Pros

I love the ease of the ticketing system and the professionalism of the emails that come out from it. I have used some other IT help desk platforms but this one works really well.

Cons

The app isnt particularly slick but it works. I think in they could spend a bit more time on the app it would increase their portfolio tenfold. For the price it is a gem and you cannot go wrong.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.6/10
Based on 474 user ratings
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Spiceworks Pricing

Spiceworks Pricing

Starting from
N/A
Free Trial
Free
Value for money
Value for Money
4.6/5
Based on 474 user ratings
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Spiceworks Features

Spiceworks Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualisation
Drag & Drop Interface
Monitoring
Permission Management
Real Time Data
Real Time Monitoring
Reporting & Statistics
Role-Based Permissions
Third Party Integration
Workflow Management
Features
4.2/5
Based on 474 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Spiceworks

Additional information for Spiceworks

Key features of Spiceworks

  • Access Bandwidth Monitoring
  • Create & view alerts for Windows events
  • Create Custom Monitors
  • Monitor & Manage Email
  • Monitor S.M.A.R.T. Status of Windows Hard Drives
  • Monitor the health of your MS Exchange server
  • Real-Time Windows Performance Monitoring
  • Track disk space, software installs, anti-virus subscription

Spiceworks FAQs

Spiceworks FAQs

Below are some frequently asked questions for Spiceworks.

Q. What type of pricing plans does Spiceworks offer?

Spiceworks offers the following pricing plans:

Pricing model: Free

Free Trial: Not Available

Q. What are the main features of Spiceworks?

Spiceworks offers the following features:

  • Access Bandwidth Monitoring
  • Create & view alerts for Windows events
  • Create Custom Monitors
  • Monitor & Manage Email
  • Monitor S.M.A.R.T. Status of Windows Hard Drives
  • Monitor the health of your MS Exchange server
  • Real-Time Windows Performance Monitoring
  • Track disk space, software installs, anti-virus subscription

Q. Who are the typical users of Spiceworks?

Spiceworks has the following typical customers:

Mid Size Business, Small Business

Q. What languages does Spiceworks support?

Spiceworks supports the following languages:

English, German

Q. What type of pricing plans does Spiceworks offer?

Spiceworks has the following pricing plans:

Free

Q. Does Spiceworks support mobile devices?

Spiceworks supports the following devices:

Android

Q. What other apps does Spiceworks integrate with?

Spiceworks integrates with the following applications:

AlertOps, Cherwell, ManageEngine ADSelfService Plus, ManageEngine Desktop Central, Splashtop Business Access, Splashtop Remote Support, ZipBooks, Zoho Assist

Q. What level of support does Spiceworks offer?

Spiceworks offers the following support options:

FAQs, Knowledge Base