Acuity Scheduling Overview

What is Acuity Scheduling?

Easily offer appointment booking directly through your website with Acuity online appointment scheduling software. Clients worldwide or local can schedule their appointment online, complete custom forms, and pay with a credit card, online 24/7. Whether it's a regular schedule, or irregular you can manage any availability easily.

Eliminate no-show appointments with automatic text message and e-mail reminders to clients.

A responsive scheduling page means that clients can book appointments from their desktop, tablet, or phone. You can also manage appointments directly from your desktop, tablet, or phone too.

Join the thousands of businesses who have booked millions of appointments already through Acuity Scheduling!

Acuity acts like a superhero for your schedule--with way better taste in capes. (For the record, ours is teal.) Acuity helps business owners, freelancers, consultants and entrepreneurs get back in control of their businesses, their time, and their calendars--without breaking a sweat or their back.

With automated appointment scheduling, Acuity’s super powers relieve you of the grunt-work that is back-and-forth-emailing-to-figure-out-a-time-that-works-for-everybody
and lets your clients see your real-time availability, pick the date and time that works best for them, pay in advance (in-full, via deposit or not until time of service) and book themselves.

End result? All you have to do is smile when you get the appointment notification, knowing your business is running smoothly...instead of running you ragged.

With customizeable everything, Acuity makes sure it’s not just another tool you have to deal with, manage or remember to use, but rather, one that works seamlessly in the background of your business, helping you up the ante in the professional department--and get business results that up the ante, too. You can get as picky--or nonchalant--as you want with the level of flexibility you need. Have different offices that operate on different schedules? Got you covered. Want different staff members to have different calendars? No problem. Need everything to match, almost as if you built the software yourself? You got it! After all, everyone knows that a true superhero doesn’t take the credit. :)

Whether you’re booking hourly appointments, doing phone consults, selling classes that students need to sign up for, or anything else that involves you selling your time, don’t put yourself at the mercy of hundreds of clients constantly badgering your inbox or your telephone--

--let Acuity handle the grunt work for you... so you can handle business.

Acuity Scheduling Overview

Pricing

Starting from
US$15.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

A 14-day free trial is available, after which Acuity is available for the following tiered prices:

Freebie: $0

Emerging Entrepreneur: $15/month (1 calendar, in one location)

Growing Business: $25/month (up to 6 calendars)

Powerhouse Player: $50/month (up to 36 calendars)


Acuity Scheduling Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India
Supported Languages
English

Media

Embed a branded appointment scheduler directly into your website and let clients book appointments themselves
Manage staff schedules from different locations
Generate reports of your income and appointment volumes
View and manage appointments on a color-coded calendar, with day, week and month views
View and manage appointments on a color-coded calendar, with day, week and month views
Access Acuity Scheduling via native mobile apps for iPhone and Android
Access Acuity Scheduling across multiple devices
Get notified each time a new appointment is booked, and automatically update your Google, iCal, Outlook or Office 356 calendar
Automatically send branded, customized appointment confirmations, reminders and follow-ups via email or SMS text message
Acuity Scheduling screenshot: Embed a branded appointment scheduler directly into your website and let clients book appointments themselves Acuity Scheduling screenshot: Manage staff schedules from different locations Acuity Scheduling screenshot: Generate reports of your income and appointment volumes Acuity Scheduling screenshot: View and manage appointments on a color-coded calendar, with day, week and month views Acuity Scheduling screenshot: View and manage appointments on a color-coded calendar, with day, week and month views Acuity Scheduling screenshot: Access Acuity Scheduling via native mobile apps for iPhone and Android Acuity Scheduling screenshot: Access Acuity Scheduling across multiple devices Acuity Scheduling screenshot: Get notified each time a new appointment is booked, and automatically update your Google, iCal, Outlook or Office 356 calendar Acuity Scheduling screenshot: Automatically send branded, customized appointment confirmations, reminders and follow-ups via email or SMS text message

Acuity Scheduling Reviews

Acuity Scheduling Reviews

Overall rating
4.8
/
5
Excellent
3272

Very good
615

Average
81

Poor
9

Terrible
6

Value for Money
4.7
Features
4.7
Ease of Use
4.6
Customer Support
4.7
98% recommended this app
Rashidat O.

Checks all my boxes

I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.


Kevin T.

Hippa Compliant Incredible Booking System

It’s been wonderful! Fast, easy and happy to help at whatever the level you need assistant.


Mike S.

Unsuitable if certainty and speed are required

The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.


Kristina K.

Amazing organizational and scheduling tool

I was having issues trying to find an online scheduling software that allowed me to play with it until I got used to it. After trying multiple and all of them missing simple and key features (such as more than one appointment type) I had a friend recommdn Acuity Scheduling and I was excited from the start! I am only waiting until I have more clients coming in to use the software and will be transferring over to paid plans immediately!


Tanesha F.

Lifesaver


Rashidat O.
Industry: Individual & Family Services
Company size: Self Employed

Checks all my boxes

Used Daily for Free Trial
Reviewed on 21/10/2019
Review Source: Capterra

I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.

Pros

I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations.

I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking.

There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it.

Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!

Cons

I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kevin T.
Industry: Consumer Services
Company size: Self Employed

Hippa Compliant Incredible Booking System

Used Daily for 2+ years
Reviewed on 7/10/2020
Review Source: Capterra

It’s been wonderful! Fast, easy and happy to help at whatever the level you need assistant.

Pros

While I didn’t have a need for the Hippa compliance feature, everything else was such a time and headache saver. I’m an independent hair stylist so I found the mobile to be invaluable because I didn’t have a receptionist. My clients had minimal “clicks” to schedule an appointment online. One invaluable feature I have yet to see with any other booking system is the ability to create new client forms. You would easily create a form with sections / questions that are important to you. You can choose them to be optional or mandatory in order for the new client to self schedule their first appointment. For me I required the new client to include a photo of their current hair and their inspiration hair. This was a game changer and helped with preparation and answers to many questions. Tons of other options too!

Cons

Realistically, I have found that it could be helpful to have the ability for another co-workers to schedule an appointment on my behalf without having to upgrade to the next package.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mike S.
Industry: Consumer Services
Company size: 2-10 Employees

Unsuitable if certainty and speed are required

Used Daily for 6-12 months
Reviewed on 5/04/2020
Review Source: Capterra

The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.

Pros

The ability to set different hours for certain appointment types via calendar service groups. This enables a high degree of customization of the calendar settings for each staff member and appointment type, which I have not seen in other SAAS appointment scheduling offerings. Merging duplicated clients is a breeze and simply requires the misspelled record to be corrected.

Cons

Calendar views are poorly formatted, difficult to navigate and inconsistent across platforms. Our default view is weekly, which frequently displays only 6 days and skips a week when navigating to the following week. Calendars do not consistently align in columns in the daily view, resulting in confusion when determining a therapist's availability. Booking errors are common, which projects unprofessionalism and results in a tedious in-store experience for the customer. The apps are bug-ridden with very poorly designed views that are unusable. The ipad app frequently displays no customers and requires the user to log out and back in to function. Little or no user acceptance testing has be done here

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Kristina K.
Industry: Professional Training & Coaching
Company size: Self Employed

Amazing organizational and scheduling tool

Used Daily for Free Trial
Reviewed on 20/08/2020
Review Source: Capterra

I was having issues trying to find an online scheduling software that allowed me to play with it until I got used to it. After trying multiple and all of them missing simple and key features (such as more than one appointment type) I had a friend recommdn Acuity Scheduling and I was excited from the start! I am only waiting until I have more clients coming in to use the software and will be transferring over to paid plans immediately!

Pros

I love how easy it was to create everything I needed. Although I am only using the free version, for now, it has almost everything that I want in it and it has been amazing playing around with it. I am also able to use the software to test some of my appointments and it's so easy to edit every appointment type and intake form!

Cons

There is nothing I don't like about this. I have no experience with the paid plans or customer service yet, but from what I've heard from the person who recommended it, there is nothing to complain there either and the prices seem more than reasonable to me for what is advertised.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Tanesha F.
Industry: Health, Wellness & Fitness
Company size: Self Employed

Lifesaver

Used Daily for 1-5 months
Reviewed on 29/09/2020
Review Source: Capterra

Pros

This platform offers the support for this new initiative along with providing additional areas of opportunity for future endeavors. I’m now able to seamlessly track class packages, Students can now see how many spots are remaining for each class, Confirmation emails for all purchases, my students can Reserve classes at their leisure and remaining balance from package stays on account. Gift certificates available for purchase. My students can save login information, so information doesn’t have to be reentered during each class registration and also the Ability to register for multiple classes at once. This program has been a timesaver and has allow me too practice great efficiency.

Cons

No cons at all! Wish there was a waitlist option after group capacities have been reached

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.3/10
Based on 3,983 user ratings
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Acuity Scheduling Pricing

Acuity Scheduling Pricing

Starting from
US$15.00/month
Free Trial
Free
Subscription
Value for money

A 14-day free trial is available, after which Acuity is available for the following tiered prices:

Freebie: $0

Emerging Entrepreneur: $15/month (1 calendar, in one location)

Growing Business: $25/month (up to 6 calendars)

Powerhouse Player: $50/month (up to 36 calendars)

A 14-day free trial is available, after which Acuity is available for the following tiered prices:

Freebie: $0

Emerging Entrepreneur: $15/month (1 calendar, in one location)

Growing Business: $25/month (up to 6 calendars)

Powerhouse Player: $50/month (up to 36 calendars)

Value for Money
4.7/5
Based on 3,983 user ratings
Compare value for money rating with alternatives
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Acuity Scheduling Features

Acuity Scheduling Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.7/5
Based on 3,983 user ratings
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Categories

Additional information for Acuity Scheduling

Additional information for Acuity Scheduling

Key features of Acuity Scheduling

  • Accept money via Stripe, Paypal or Authorize.net
  • Automate client bookings
  • Automated billing
  • Automated scheduling
  • Automatic customer notices
  • Automatic follow-ups
  • Automatic notifications
  • Automatic reminders
  • Availability management
  • Calendar embedding
  • Calendar management
  • Calendar sync with Google
  • Charge payment-in-full
  • Class scheduling
  • Client database
  • Credit card processing
  • Custom forms
  • Customer activity reporting
  • Customizable branding
  • Customizable fields
  • Customizable questions
  • Customizable templates
  • Customizeable intake forms
  • Electronic payments
  • Email integration
  • Email invitations & reminders
  • Email notifications
  • Event calendar
  • Event scheduling
  • Gift card system
  • Group scheduling
  • Microsoft outlook integration
  • Mobile alerts
  • Multi-location
  • Multiple user accounts
  • Real time updates
  • Real-time availability
  • Referral comparison
  • Reporting & statistics
  • Revenue management
  • SMS integration
  • Subscription services
  • Team calendars
  • Time zone specific bookings
  • Vendor self service
  • Web forms
  • iCalendar support

Benefits

  • Embed an appointment booking calendar on your website to offer clients a seamless booking experience.

  • Get notified each time a new appointment is booked. Acuity Scheduling will automatically update iCloud, Outlook, Google and Office 365 calendars.

  • Send branded, customized appointment confirmations, reminders and follow-ups automatically by either email or SMS text message to reduce no-shows and encourage repeat bookings.

  • Ask clients to complete intake forms at the time of booking so you have their information gathered and stored, ready for their appointment.

  • Allow clients to view your availability in real time, before self-booking their appointments, paying online and rescheduling in a click, should they need to.

  • Acuity Scheduling FAQs

    Acuity Scheduling FAQs

    Below are some frequently asked questions for Acuity Scheduling.

    Q. What type of pricing plans does Acuity Scheduling offer?

    Acuity Scheduling offers the following pricing plans:

    Starting from: US$15.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    A 14-day free trial is available, after which Acuity is available for the following tiered prices: Freebie: $0 Emerging Entrepreneur: $15/month (1 calendar, in one location) Growing Business: $25/month (up to 6 calendars) Powerhouse Player: $50/month (up to 36 calendars)

    Q. What are the main features of Acuity Scheduling?

    Acuity Scheduling offers the following features:

    • Accept money via Stripe, Paypal or Authorize.net
    • Automate client bookings
    • Automated billing
    • Automated scheduling
    • Automatic customer notices
    • Automatic follow-ups
    • Automatic notifications
    • Automatic reminders
    • Availability management
    • Calendar embedding
    • Calendar management
    • Calendar sync with Google
    • Charge payment-in-full
    • Class scheduling
    • Client database
    • Credit card processing
    • Custom forms
    • Customer activity reporting
    • Customizable branding
    • Customizable fields
    • Customizable questions
    • Customizable templates
    • Customizeable intake forms
    • Electronic payments
    • Email integration
    • Email invitations & reminders
    • Email notifications
    • Event calendar
    • Event scheduling
    • Gift card system
    • Group scheduling
    • Microsoft outlook integration
    • Mobile alerts
    • Multi-location
    • Multiple user accounts
    • Real time updates
    • Real-time availability
    • Referral comparison
    • Reporting & statistics
    • Revenue management
    • SMS integration
    • Subscription services
    • Team calendars
    • Time zone specific bookings
    • Vendor self service
    • Web forms
    • iCalendar support

    Q. Who are the typical users of Acuity Scheduling?

    Acuity Scheduling has the following typical customers:

    Small Business, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Acuity Scheduling support?

    Acuity Scheduling supports the following languages:

    English

    Q. What type of pricing plans does Acuity Scheduling offer?

    Acuity Scheduling has the following pricing plans:

    Free, Subscription

    Q. Does Acuity Scheduling support mobile devices?

    Acuity Scheduling supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Acuity Scheduling integrate with?

    Acuity Scheduling integrates with the following applications:

    AWeber, ActiveCampaign, BenchmarkONE, Clearlogin, Constant Contact, ConvertKit, FreshBooks, Mad Mimi, Mailchimp, Pipedrive

    Q. What level of support does Acuity Scheduling offer?

    Acuity Scheduling offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials