Agorapulse

Agorapulse

Social media management for teams and agencies

4.7/5 (295 reviews)

Agorapulse Overview

What is Agorapulse?

With Agorapulse, businesses can manage their social media messages, schedule & publish content, identify key influencers, monitor social channels, & create insightful reports. The platform integrates with Facebook, Twitter, Instagram, YouTube, and LinkedIn for posting across multiple platforms. Agorapulse offers a unique Social Inbox system that helps Social Media managers prioritize and respond to all queries, communications, and complaints from fans or customers.

Agorapulse aims to help marketing teams save time when publishing content thanks to an advanced queue system enabling automatically re-queued evergreen content. The platform qualifies fans and followers to help businesses spot potential ambassadors and influencers in order to focus attention on them and nurture them as opportunities.

Top features of Agorapulse include a Social Media Inbox for each account that tracks incoming messages, scheduling and queuing, re-queuing and advanced content preview, Facebook and Instagram ad comment capturing, unlimited reports, customizable auto-moderation rules to prevent spam, influencer identification, and more.

Agorapulse Overview

Pricing

Starting from
US$99.00/month

Pricing options

Free Trial
Subscription
Value for money

Medium (best for small businesses): $99/month (or $79/month when paid annually)

Large (best for small agencies): $199/month (or $159/month when paid annually)

Enterprise (best for large organizations): $299/month (or $239/month when paid annually)


Agorapulse Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa
Supported Languages
English, French, Portuguese, Spanish

Screenshots

Agorapulse screenshot: Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member.
Agorapulse screenshot: Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member. Agorapulse screenshot: Keep conversation history and add internal notes on your fans, followers, and detractors. Agorapulse screenshot: Our downloadable reports allow you to easily customize, share, and learn from your social media activity. Agorapulse screenshot: Crosspublish your content on several social media networks, tweak for each network, and preview the posts before they go live. Schedule, queue, or publish right away.

Agorapulse Reviews

Agorapulse Reviews

Overall rating
4.7
/
5 295 reviews
Excellent
208

Very good
78

Average
7

Poor
1

Terrible
1

Value for Money
4.5
Features
4.4
Ease of Use
4.6
Customer Support
4.8
97% recommended this app
Sara B.

The Best Kept Secret: Social Media Marketing Tool, Agorapulse is the magician behind the...

Anytime I have had an issue with Agorapulse (my issues were user errors, lol) my chat interactions with support have been absolutely delightful. The response to any of my inquiries has been surprisingly quick and everyone I have dealt with has felt real and with just the right touch of humor to keep things fun. Agorapulse has made social media management FUN and giving me confidence when managing it all by myself could easily have turned into a scary nightmare! I can't say enough good things about my experience with Agorapulse. I'm a huge fan and advocate!


Victoria E.

The best you'll get for the price!

It's been a great experience! Their support team is very responsive and I love that we can request features.


Matt M.

AgoraPulse solves two critical problems that others struggle with...

In general, as a business owner, I deal with a lot of different user interfaces and productivity platforms on a daily basis, AgoraPulse included. That said, AgoraPulse is simply my favorite tool in terms of user friendliness and overall experience. I don’t really know how they pulled it off, but AgoraPulse turned a challenging task into a simple and intuitive experience...this is their strength, and that is a good strength to have in any user-centric industry. I am a big fan!


Ian P.

Frustrating UI and poor integration with social media channels


Matteo M.

Complete for all we need

The experience with Agorapulse is very positive, it significantly speeded up our work.


Sara B.
Industry: Construction
Company size: 1,001-5,000 Employees

The Best Kept Secret: Social Media Marketing Tool, Agorapulse is the magician behind the curtain

Used Daily for 6-12 months
Reviewed on 19/02/2020
Review Source: Capterra

Anytime I have had an issue with Agorapulse (my issues were user errors, lol) my chat interactions with support have been absolutely delightful. The response to any of my inquiries has been surprisingly quick and everyone I have dealt with has felt real and with just the right touch of humor to keep things fun. Agorapulse has made social media management FUN and giving me confidence when managing it all by myself could easily have turned into a scary nightmare! I can't say enough good things about my experience with Agorapulse. I'm a huge fan and advocate!

Pros

I took over our social media marketing in the middle of last year. Social Media Management is not what I do full time. Instead, it's a tiny portion, and I have minimal time to dedicate myself to it. I began hunting for software to help me quickly balance everything. (I knew from experience I did not want to use Hootsuite. Several of us have tried it and found it challenging to manage our social media accounts with Hootsuite.) After doing a little digging, I stumbled across AgoraPulse and decided to give it a try for a year. And I have been incredibly happy that I made that decision!

This platform has made it so simple to set up a posting calendar. (For example, I can have a job post shared on our Facebook page every Monday morning. And our LinkedIn page every Wednesday afternoon.) Once I had my calendar set up with the types of posts I plan to create; I simply had to start adding to the queues. Then, Agorapulse rotates my posts, in those pre-selected slots, for the length of time I determine for each post.

Agorapulse is fantastic as a listening tool as well!

I love the control that I have. I love the easy-to-understand data that I always have at my fingertips, ready to show upper management of our social reach. I love that I can easily access Agorapulse from online and the app on my phone. And I love how effortless it is to create and post current marketing content across all of our accounts/platforms. Agorapulse has made me look like a professional!

Cons

My single issue has been in regard to payment. My company requires me to pay vendors by check using an invoice. Unfortunately, Agorapulse is not (or was not at that time) set up to receive payment inside the United States and I am currently unable to set up vendors outside the United States. So, we had to get creative and pay using a one-time-use debit card set up specifically for my annual subscription. We were able to figure it out and everyone I dealt with was very accommodating (they even extended my trial until payment could be arranged), but it would be much easier for our needs if Agorapulse was set up to receive payment to a PO Box or something within the US. Until this is changed, I will have to have these one-time-use debit cards created annually. Agorapulse is absolutely worth it, but it is a teeny bit annoying.

Response from AgoraPulse

Sara,

You have so many great quotables here! First of all, I'm sure you looked like a professional *before* you used our tool, but I'm glad that having us is icing on your professional cake!

I'm equally happy to hear that we bring fun to your social media management. I wish there was something we could do about the invoice situation -- but if there's anything else we can do for you, definitely reach out to your friends on the support team!

Warm regards,
Lisa Kalner Williams
Product Marketing Director
Agorapulse

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Victoria E.
Industry: Marketing & Advertising
Company size: 2-10 Employees

The best you'll get for the price!

Used Daily for 6-12 months
Reviewed on 11/02/2020
Review Source: GetApp

It's been a great experience! Their support team is very responsive and I love that we can request features.

Pros

I love the ability to schedule and customize content on multiple channels at once. Being able to tweak content for each platform is a huge perk.

Cons

I wish there was the ability to schedule Instagram stories and have them publish automatically. I'd also love the ability to publish on Google My Business.

Response from AgoraPulse

Hi there Victoria,

So happy to hear how you're loving the "per network" tweaks. Nobody does it quite like us for that feature. :)

I've just added your name to a notification list for Google My Business -- once we launch this feature, you'll be notified.

As far as scheduling Instagram Stories WITHOUT push notifications -- as soon as Instagram's API lets us, we'll be on it like white on rice!

Lisa at Agorapulse

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Matt M.
Industry: Packaging & Containers
Company size: 2-10 Employees

AgoraPulse solves two critical problems that others struggle with...

Used Daily for 6-12 months
Reviewed on 10/12/2019
Review Source: Capterra

In general, as a business owner, I deal with a lot of different user interfaces and productivity platforms on a daily basis, AgoraPulse included. That said, AgoraPulse is simply my favorite tool in terms of user friendliness and overall experience. I don’t really know how they pulled it off, but AgoraPulse turned a challenging task into a simple and intuitive experience...this is their strength, and that is a good strength to have in any user-centric industry. I am a big fan!

Pros

ArogaPulse helps me in two key ways that other social media management platforms can’t match: 1) The interface is intuitively easy to navigate; therefore saving time and minimizing the potential for user error in content management and creation...all accomplished by a very clever and intuitive workflow interface that very intentionally does not overwhelm the user, which is a huge challenge with a feature rich platform such as AgoraPulse. 2) The amazing customer support is second to none...not just in promptness, but in knowledge and tone, I am impressed with the support I get each and every time (it doesn’t even feel like support, it feels like a helpful conversation).

Cons

Honestly, I can’t really think of any negatives. It has been a pleasurable journey from the beginning. As a business owner, I am very impressed and the quality of the experience is a big priority in my approach both professionally and personally.

Response from AgoraPulse

Thanks, Matt! So glad our dashboard and customer support (or "helpful conversation team") are making your life at JUSTHANKS easier.

Warm regards,
Lisa at Agorapulse

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ian P.

Frustrating UI and poor integration with social media channels

Used Daily for 6-12 months
Reviewed on 2/09/2017
Review Source: Capterra

Pros

Social inbox is a useful and time-saving feature. We also use the Analytics every month to share with our clients.

Cons

Our experience with AgoraPulse has been incredibly frustrating. Our team has experienced a range of issues:
- images posted to social networks come out soft and blurry, despite us using good quality images
- the interface doesn't communicate the limitations of AgoraPulse's integration well. For example, the app can't post images to LinkedIn. We discovered this by posting images and text, only for the images to be dropped on the post.
- the customer service is responsive, but our problems are not being resolved.

Response from AgoraPulse

Hi Ian,

Mary here, Agorapulse's Advocacy Marketing Manager. I appreciate your honest review, as we always have things to work on.

Just to address these two points you've made, the LinkedIn issue is a restriction with how they work with 3rd party tools, but you're right - it should be made clear when you're creating a post.

The issue of blurry images sounds like it was from a bug when we first released the new version of the tool. We've since been able to fix that.

I know you've been in contact with our support team, but if there's anything I can do for you please don't hesitate to let me know.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Matteo M.
Industry: Marketing & Advertising
Company size: 13-50 Employees

Complete for all we need

Used Daily for 6-12 months
Reviewed on 14/01/2020
Review Source: GetApp

The experience with Agorapulse is very positive, it significantly speeded up our work.

Pros

Agora makes it easy to post and follow multiple pages. I like the possbility to replicate post, the calendar view that gives me a complete overlook of the monthly schedule. I also like the flexibility in managing the subscrition plan, where I can buy additional features as I need.
I also like the fact that the developers are pretty active and keep on adding features.

Cons

I think the software needs some improvement on the overall functions that it offers. First of all, it needs to give the ability to schedule instagram stories without any workaround (the solution that you guys are using now is not convenient at all, look at Storrito for some insights).
Activity assignment could be improved, in the way that there should be the abilty to have a conversation over the assigned item, not only a message.
I would also like to see better functionality in terms of # following and mention monitoring.
Reports could be improved in addding customizations to the data that it exctracts and in scheduling reports that may be sent out to clients.

Response from AgoraPulse

Hi there Matteo,

Thanks so much for sharing your Agorapulse experience with GetApp readers. It's great to hear how you're using our social media management features.

We wish we could permit Instagram Stories scheduling like some of the other tools out there -- but then we'd be violating Instagram's terms of service. (And we don't want to do that.) As for the revamps to our reports, we have team members working on that right now! I've added your name to the notification list regarding emailed/scheduled reports.

Lisa at Agorapulse

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9.1/10
Based on 295 user ratings
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Agorapulse Pricing

Agorapulse Pricing

Starting from
US$99.00/month
Free Trial
Subscription
Value for money

Medium (best for small businesses): $99/month (or $79/month when paid annually)

Large (best for small agencies): $199/month (or $159/month when paid annually)

Enterprise (best for large organizations): $299/month (or $239/month when paid annually)

Medium (best for small businesses): $99/month (or $79/month when paid annually)

Large (best for small agencies): $199/month (or $159/month when paid annually)

Enterprise (best for large organizations): $299/month (or $239/month when paid annually)

Value for Money
4.5/5
Based on 295 user ratings
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Agorapulse Features

Agorapulse Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customisable Branding
Customisable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Third Party Integration
Features
4.4/5
Based on 295 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Agorapulse

Additional information for Agorapulse

Key features of Agorapulse

  • @mentions
  • Activity dashboard
  • Activity tracking
  • Approval process control
  • Assignment management
  • Automated scheduling
  • Automatic notifications
  • Benchmarking
  • Calendar management
  • Campaign analysis
  • Campaign scheduling
  • Categorization
  • Channels performance
  • Click-through tracking
  • Collaboration tools
  • Commenting
  • Communication management
  • Communications calendar
  • Compare your page with Competitors
  • Content management
  • Customer activity reporting
  • Customer segmentation
  • Customer service analytics
  • Data synchronization
  • Data visualization
  • Discount management
  • Email notifications
  • Engagement analytics
  • Event scheduling
  • Filtered views
  • Gamification
  • Geolocation
  • Heatmap
  • Inbox management
  • Keyword tracking
  • Lead generation
  • Market segmentation
  • Measure post preformance
  • Mobile alerts
  • Mobile integration
  • Monitoring
  • Multi-channel communication
  • Multi-channel distribution
  • Multi-channel management
  • Multi-channel marketing
  • Multi-language
  • Multiple user accounts
  • Opportunity management
  • Performance reports
  • Permission management
  • Post scheduling
  • Preview functionality
  • Promotions management
  • Queue categories
  • Queue manager
  • Real time monitoring
  • Real time updates
  • Reporting & statistics
  • Request assignment
  • Request routing
  • Role management
  • Role-based permissions
  • Routing options
  • Rule based publishing
  • Rules based algorithms
  • Search functionality
  • Social media integration
  • Social media metrics
  • Social network marketing
  • Social performance management
  • Strategic planning
  • Tag fans and qualify them
  • Tagging
  • Track reach, clicks, leads and measure Earned Media
  • Trend analysis
  • URL customization
  • User activity monitoring
  • User management
  • User photos
  • Video support
  • Visual analytics
  • WYSIWYG editor

Benefits

  • Never miss a comment, message, page post or Facebook/Instagram ad comment with the social media inbox.

  • Set up future posts exactly as desired with flexible scheduling, queuing, queue categories, bulk upload, and post preview features.

  • Get actionable data with helpful suggestions for improvement with unlimited, one-click, downloadable reports (in PowerPoint and CSV).

  • Work better as a team with content approval workflows, role management, and moderation rules.

  • Keep track of all the best fans (and detractors) with user/follower tagging, conversational history, and custom notes.

  • Agorapulse FAQs

    Agorapulse FAQs

    Below are some frequently asked questions for Agorapulse.

    Q. What type of pricing plans does Agorapulse offer?

    Agorapulse offers the following pricing plans:

    Starting from: US$99.00/month

    Pricing model: Subscription

    Free Trial: Available

    Medium (best for small businesses): $99/month (or $79/month when paid annually) Large (best for small agencies): $199/month (or $159/month when paid annually) Enterprise (best for large organizations): $299/month (or $239/month when paid annually)

    Q. What are the main features of Agorapulse?

    Agorapulse offers the following features:

    • @mentions
    • Activity dashboard
    • Activity tracking
    • Approval process control
    • Assignment management
    • Automated scheduling
    • Automatic notifications
    • Benchmarking
    • Calendar management
    • Campaign analysis
    • Campaign scheduling
    • Categorization
    • Channels performance
    • Click-through tracking
    • Collaboration tools
    • Commenting
    • Communication management
    • Communications calendar
    • Compare your page with Competitors
    • Content management
    • Customer activity reporting
    • Customer segmentation
    • Customer service analytics
    • Data synchronization
    • Data visualization
    • Discount management
    • Email notifications
    • Engagement analytics
    • Event scheduling
    • Filtered views
    • Gamification
    • Geolocation
    • Heatmap
    • Inbox management
    • Keyword tracking
    • Lead generation
    • Market segmentation
    • Measure post preformance
    • Mobile alerts
    • Mobile integration
    • Monitoring
    • Multi-channel communication
    • Multi-channel distribution
    • Multi-channel management
    • Multi-channel marketing
    • Multi-language
    • Multiple user accounts
    • Opportunity management
    • Performance reports
    • Permission management
    • Post scheduling
    • Preview functionality
    • Promotions management
    • Queue categories
    • Queue manager
    • Real time monitoring
    • Real time updates
    • Reporting & statistics
    • Request assignment
    • Request routing
    • Role management
    • Role-based permissions
    • Routing options
    • Rule based publishing
    • Rules based algorithms
    • Search functionality
    • Social media integration
    • Social media metrics
    • Social network marketing
    • Social performance management
    • Strategic planning
    • Tag fans and qualify them
    • Tagging
    • Track reach, clicks, leads and measure Earned Media
    • Trend analysis
    • URL customization
    • User activity monitoring
    • User management
    • User photos
    • Video support
    • Visual analytics
    • WYSIWYG editor

    Q. Who are the typical users of Agorapulse?

    Agorapulse has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does Agorapulse support?

    Agorapulse supports the following languages:

    English, French, Portuguese, Spanish

    Q. What type of pricing plans does Agorapulse offer?

    Agorapulse has the following pricing plans:

    Subscription

    Q. Does Agorapulse support mobile devices?

    Agorapulse supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Agorapulse integrate with?

    Agorapulse integrates with the following applications:

    Facebook, Instagram, LinkedIn, Shift, Twitter

    Q. What level of support does Agorapulse offer?

    Agorapulse offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials