Mindbody Overview

What is Mindbody?

Mindbody is an all-in-one software solution for businesses within the fitness and wellness industry. The platform offers tools for client scheduling, employee management, marketing, payment processing, online booking, and more. Businesses such as fitness clubs, yoga studios, salons, and spas can manage availability, accept online bookings, check-in clients, and more from the Mindbody app. The platform helps businesses keep track of each employees' schedule and plan days accordingly.

New clients can find businesses using the Mindbody Connect app, and book services online through the app. Once a new client becomes a loyal regular, businesses can set up recurring billing and even have them join automated referral programs, to give them an incentive to invite friends.

Businesses can review and track key metrics within the Mindbody software, including revenue, sales, attendance, and client retention. This data can then be used to plan and execute marketing campaigns, bringing inactive clients back in with automated emails and text messages.

In order to aid with branding, businesses can even create a completely tailored mobile app with custom branding, so that clients receive the same familiar experience on their phones.

Mindbody Overview

Pricing

Starting from
US$129.00/month

Pricing options

Free Trial
Subscription
Value for money

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.
Accelerate $239: Keep your clients coming back with email campaigns and text confirmations.
Ultimate $349: Grow your business with advanced marketing tools, automations & analytics.


Mindbody Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany
Supported Languages
English, French, German, Italian, Spanish

Media

Generate reports to track monthly sales and revenue, retention, attendance and inventory
Track client schedules anytime, anywhere via desktop, laptop, tablet or mobile
Check and manage schedules easily through a color-coded calendar
Clients can book online through the user's website, or the Mindbody mobile app
Gain quick and central access to client details
Manage scheduling, payroll, tips, commissions, inventory and more, from a centralized platform
Mindbody video Mindbody screenshot: Generate reports to track monthly sales and revenue, retention, attendance and inventory Mindbody screenshot: Track client schedules anytime, anywhere via desktop, laptop, tablet or mobile Mindbody screenshot: Check and manage schedules easily through a color-coded calendar Mindbody screenshot: Clients can book online through the user's website, or the Mindbody mobile app Mindbody screenshot: Gain quick and central access to client details Mindbody screenshot: Manage scheduling, payroll, tips, commissions, inventory and more, from a centralized platform

Mindbody Reviews

Mindbody Reviews

Overall rating
4
/
5
Excellent
986

Very good
554

Average
266

Poor
114

Terrible
190

Value for Money
3.6
Features
3.9
Ease of Use
3.8
Customer Support
3.8
73% recommended this app
Garrett E.

Learn It and Use It


John T.

MindBody for Music Schools

Studio automation is always a plus - if you haven't used Auto-Pay, you should really try it. Automated emails are really the best part. For us, it's slow, kind of clunky, and doesn't fit our needs as well as we had hoped. Them withholding our money was definitely the main impetus for our disillusionment.


Ramin L.

Great for automation for business, also a good tool for user

With a few hiccups from the user side (booking classes) and the up-sells I wouldn't jump to use this again in the future. Of course, with Covid we have no classes any longer but should we begin holding I may stick to the simpler Eventbrite booking platform. Mindbody just dominated the industry here in Los Angeles and although they have a good system, I don't think it's worth the costs unless you are a very large studio that sells out every class.


Randall F.

Not as good as they think they are

I have been using Mind Body for 5 yrs. I am a single practitioner Registered massage therapy clinic. I am very computer savvy. I have used several practice management software and have contributed to UI development of two of them. At the time of sign up I had completed an exhaustive search on Clinic management apps. The two that came out on top for me were Mind/Body and another one. I went with MB because their salesman misrepresented their tech's ability to export my data. In the end, they couldn't do it. He also signed me up at the wrong price for my situation and it cost me extra $ for months.

I decided to continue with MB without my previous client database. The back end of the software is extremely complicated and took quite a while to get things to work right.

They seem to feel they are the best solution out there, they clearly haven't looked closely at the other providers and how my clients could interact with the software which is overly complicated, I have numerous clients who won't work with MB and call or text. (there will always be some who won't use it no matter the design)

They are committed to using Flash (outdated) if you want to use an iPhone or iPad you have to use their apps instead of the site being HTML5 or cross platform compatible. It also doesn't work well with Safari.

The CRM is poorly designed and their premium Soap notes are a joke in comparison to what the competition like Booker, Jane app, Soap Vault. and many more offer. Their Auto emails don't handle embedded HTML correctly and are completely broken at the moment and fill my email with content not linked to.

You can't collate, print or export client notes or soap notes. I have to copy and paste my notes into word to create a medical-legal report.


Emily K.

MindBody is almost all the software you need for a gym or studio

Overall, MindBody is great and I don't think I've even used half of the features after several years of regular use. There is a way to do anything, and tech always provides good help.


Garrett E.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Learn It and Use It

Used Daily for 2+ years
Reviewed on 6/09/2019
Review Source: Capterra

Pros

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons

the old design structure of the base platform could use some updates, which they are aware of

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

John T.
Industry: Education Management
Company size: 11-50 Employees

MindBody for Music Schools

Used Daily for 2+ years
Reviewed on 4/04/2020
Review Source: Capterra

Studio automation is always a plus - if you haven't used Auto-Pay, you should really try it. Automated emails are really the best part. For us, it's slow, kind of clunky, and doesn't fit our needs as well as we had hoped. Them withholding our money was definitely the main impetus for our disillusionment.

Pros

Integrated billing/scheduling/contractor & staff payroll. Automated email messaging. Automated customer billing. A large variety of services thought to improve retention and conversion. Tech support is very knowledgeable, professional and helpful.

Cons

We've been using MB for over 7 years. It was affordable when we started, but has continued to increase in cost. It is now very expensive, by comparison to other offerings. The billing system is extremely complicated to set up and is difficult to train. It's really built for yoga studios, etc., and is not a good solution for music schools. The vast majority of the add-on products they promote are not useful to those that only book recurring appointments, like music schools do. They seem to be designed for pushing individual appointment booking, which is the opposite of what we need. There are constant "improvements" which always add more page loads - when we first started, you could go to any page on the site within 2 clicks. The daily tasks you need are now, all, at least 3 page loads away, if not more. In other words, their improvements always slow us down and don't add any value that we can perceive. The reason we're going to move to something else was cemented this week: On Apr. 1 our Auto-Pays ran like normal. On Apr. 2 they sent us an email informing us that 20% of what they owed us was being held to protect our clients due to changes from the COVID-19 pandemic. We were left scrambling for cash to cover checks we had already written. There was no warning that they were going to short us. They claimed that the "entire processing industry" was doing this, but I can find no evidence that that is true. It looks like they were holding back our money to protect themselves.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Ramin L.
Industry: Banking
Company size: 201-500 Employees

Great for automation for business, also a good tool for user

Used Other for 2+ years
Reviewed on 10/01/2021
Review Source: Capterra

With a few hiccups from the user side (booking classes) and the up-sells I wouldn't jump to use this again in the future. Of course, with Covid we have no classes any longer but should we begin holding I may stick to the simpler Eventbrite booking platform. Mindbody just dominated the industry here in Los Angeles and although they have a good system, I don't think it's worth the costs unless you are a very large studio that sells out every class.

Pros

I have used Mindbody from both sides of the fence, one as a user as well as a business owner. What I liked most as a user is that it's simple to use and allows the user to get a gambit of various class offerings without having to go to various different websites or apps. If you're looking for a yoga class at a certain time, a certain location- it gets you there and lets you book it right from the app.

Cons

This is strictly from the business side, it's a little clunky to use and again this is from the business side- the costs did increase over time with the add-ons. This can be very problematic because the up-sells didn't necessary equate to more guests to the mediation studio we were working through.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Randall F.

Not as good as they think they are

Used Daily for 2+ years
Reviewed on 1/01/2017
Review Source: GetApp

I have been using Mind Body for 5 yrs. I am a single practitioner Registered massage therapy clinic. I am very computer savvy. I have used several practice management software and have contributed to UI development of two of them. At the time of sign up I had completed an exhaustive search on Clinic management apps. The two that came out on top for me were Mind/Body and another one. I went with MB because their salesman misrepresented their tech's ability to export my data. In the end, they couldn't do it. He also signed me up at the wrong price for my situation and it cost me extra $ for months.

I decided to continue with MB without my previous client database. The back end of the software is extremely complicated and took quite a while to get things to work right.

They seem to feel they are the best solution out there, they clearly haven't looked closely at the other providers and how my clients could interact with the software which is overly complicated, I have numerous clients who won't work with MB and call or text. (there will always be some who won't use it no matter the design)

They are committed to using Flash (outdated) if you want to use an iPhone or iPad you have to use their apps instead of the site being HTML5 or cross platform compatible. It also doesn't work well with Safari.

The CRM is poorly designed and their premium Soap notes are a joke in comparison to what the competition like Booker, Jane app, Soap Vault. and many more offer. Their Auto emails don't handle embedded HTML correctly and are completely broken at the moment and fill my email with content not linked to.

You can't collate, print or export client notes or soap notes. I have to copy and paste my notes into word to create a medical-legal report.

Pros

Great 24hr customer service support.
Wide range of features.
Conventions, classes, and online training on how to use their product and market your practice better
Reasonably easy to run your practice once you are set up.
Good consumer awareness of the apps so you can be found through their network of providers.
A good set of reports to understand and analyze your business.

Cons

Over priced. If a corporation can have an Igo they are conceited and not fully aware of their competition and how they are being bettered by other companies that didn't have to spend millions of dollars last year to deliver what they are offering.

Raised my rates 60% in two price increases over the last 6 month period.
The initial salesman made false promises.
Overly complicated user interface both for potential clients and for service providers.
No automatic booking assistance that keeps dead spaces to a minimum.
Poor Contact Relation management compared to much less expensive software.
Pushed expensive 3rd party upgrades for components that should have been included in the price.
They don't have a well-developed place to create treatment notes, can't print, collate or export the notes you do create. Not PIPA compliant (Standards of patient privacy)
Can't bill or track insurance billing and payments.
Takes forever to fix something broken in their software. Promised features and then took 2-3 years to deliver features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Emily K.
Industry: Accounting
Company size: 501-1,000 Employees

MindBody is almost all the software you need for a gym or studio

Used Daily for 2+ years
Reviewed on 5/11/2020
Review Source: Capterra

Overall, MindBody is great and I don't think I've even used half of the features after several years of regular use. There is a way to do anything, and tech always provides good help.

Pros

There is a wide variety of ways that you can structure contracts and payments. The feature that allows you to attach PDF documents to each client helps towards operating in a more paperless manner.

Cons

Refunds and returns are a bit confusing. The product could also be improved with a better attendance system. They should improve the attendance feature. The sign in app apparently doesn't work and we have used a different sign in software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
7.9/10
Based on 2,110 user ratings
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Mindbody Pricing

Mindbody Pricing

Starting from
US$129.00/month
Free Trial
Subscription
Value for money

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.
Accelerate $239: Keep your clients coming back with email campaigns and text confirmations.
Ultimate $349: Grow your business with advanced marketing tools, automations & analytics.

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.
Accelerate $239: Keep your clients coming back with email campaigns and text confirmations.
Ultimate $349: Grow your business with advanced marketing tools, automations & analytics.

Value for Money
3.6/5
Based on 2,110 user ratings
Compare value for money rating with alternatives
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Mindbody Features

Mindbody Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
3.9/5
Based on 2,110 user ratings
Compare features rating with alternatives
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Categories

Additional information for Mindbody

Additional information for Mindbody

Key features of Mindbody

  • App for clients
  • App for staff
  • Appointment scheduling
  • Assessment management
  • Attendance management
  • Attendance reports
  • Auto-responders
  • Automated emails
  • Automated recurring billing
  • Automatic notifications
  • Barcode scanning
  • Billing & invoicing
  • Branded mobile apps
  • Calendar management
  • Calendar sync with Google
  • Class scheduling
  • Client management
  • Client portal
  • Client profles
  • Commission management
  • Compensation management
  • Credit card integration
  • Credit card processing
  • Custom forms
  • Customer accounts
  • Customer database
  • Customizable reporting
  • Customizable templates
  • Dashboard creation
  • Data import
  • Data import/export
  • Digital signature
  • Document storage
  • Dynamic Pricing
  • Email integration
  • Email templates
  • Email tracking
  • Employee portal
  • Employee profile
  • Employee self service
  • Event calendar
  • Event scheduling
  • Event tracking
  • Facebook appointment booking
  • File management
  • Formula notes
  • HIPAA compliance
  • Hourly employee tracking
  • Incentive programs
  • Inventory tracking
  • Key tags and gift cards
  • Lead capture
  • Marketing tools
  • Membership tools
  • Multi-location
  • Multiple user accounts
  • Online booking
  • POS integration
  • Package tracking
  • Payroll
  • Payroll integration
  • Point of sale
  • Privacy options
  • Promotions management
  • Purchase order management
  • Real time reporting
  • Referral tracking
  • Reminders and follow-ups
  • Remote control
  • Reservations management
  • Retail inventory management
  • Revenue reports
  • Room / equipment scheduling
  • SMS integration
  • Sales reporting
  • Sales tracking
  • Scheduled emails
  • Scheduled reporting
  • Secure login
  • Shopping cart
  • Signed agreements
  • Social media integration
  • Staff management
  • Staff permissions
  • Tagging & sorting
  • Task scheduling
  • Template management
  • Third party integration
  • Tracking features
  • Transaction history
  • User photos
  • Waitlists
  • Website integration

Benefits

• Online booking: Give clients a way to sign up for their next visit on their own. Clients can see availability and choose what works best for them.

• Point of sale: Process every purchase easily, including retail, classes or appointments, workshops or memberships, gift cards and more. Every purchase is logged on the client’s profile for easy reference later.

• Staff management: Get the whole schedule into one place, and give every staff member a login so it’s always accessible from their laptop or phone. Take care of payroll in minutes, too.

• Reports: Analyze the numbers that matter most, from attendance and revenue to retention and membership growth. Every interaction with clients adds to historical data, so users get a comprehensive picture of their business as time goes on.

• Client tools: Store everything in a simple client profile, and refer back to it quickly whenever that client comes in. Users can save notes, check their purchase and visit history, and see their payment status.

• Marketing tools: Get the word out easily with automated promotion tools. Pull lists from client profiles, set up promo codes, combine services into discount packages, and track the success of everything.

Mindbody FAQs

Mindbody FAQs

Below are some frequently asked questions for Mindbody.

Q. What type of pricing plans does Mindbody offer?

Mindbody offers the following pricing plans:

Starting from: US$129.00/month

Pricing model: Subscription

Free Trial: Not Available

Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $239: Keep your clients coming back with email campaigns and text confirmations. Ultimate $349: Grow your business with advanced marketing tools, automations & analytics.

Q. What are the main features of Mindbody?

Mindbody offers the following features:

  • App for clients
  • App for staff
  • Appointment scheduling
  • Assessment management
  • Attendance management
  • Attendance reports
  • Auto-responders
  • Automated emails
  • Automated recurring billing
  • Automatic notifications
  • Barcode scanning
  • Billing & invoicing
  • Branded mobile apps
  • Calendar management
  • Calendar sync with Google
  • Class scheduling
  • Client management
  • Client portal
  • Client profles
  • Commission management
  • Compensation management
  • Credit card integration
  • Credit card processing
  • Custom forms
  • Customer accounts
  • Customer database
  • Customizable reporting
  • Customizable templates
  • Dashboard creation
  • Data import
  • Data import/export
  • Digital signature
  • Document storage
  • Dynamic Pricing
  • Email integration
  • Email templates
  • Email tracking
  • Employee portal
  • Employee profile
  • Employee self service
  • Event calendar
  • Event scheduling
  • Event tracking
  • Facebook appointment booking
  • File management
  • Formula notes
  • HIPAA compliance
  • Hourly employee tracking
  • Incentive programs
  • Inventory tracking
  • Key tags and gift cards
  • Lead capture
  • Marketing tools
  • Membership tools
  • Multi-location
  • Multiple user accounts
  • Online booking
  • POS integration
  • Package tracking
  • Payroll
  • Payroll integration
  • Point of sale
  • Privacy options
  • Promotions management
  • Purchase order management
  • Real time reporting
  • Referral tracking
  • Reminders and follow-ups
  • Remote control
  • Reservations management
  • Retail inventory management
  • Revenue reports
  • Room / equipment scheduling
  • SMS integration
  • Sales reporting
  • Sales tracking
  • Scheduled emails
  • Scheduled reporting
  • Secure login
  • Shopping cart
  • Signed agreements
  • Social media integration
  • Staff management
  • Staff permissions
  • Tagging & sorting
  • Task scheduling
  • Template management
  • Third party integration
  • Tracking features
  • Transaction history
  • User photos
  • Waitlists
  • Website integration

Q. Who are the typical users of Mindbody?

Mindbody has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Mindbody support?

Mindbody supports the following languages:

English, French, German, Italian, Spanish

Q. Does Mindbody support mobile devices?

Mindbody supports the following devices:

Android, iPhone

Q. What other apps does Mindbody integrate with?

Mindbody integrates with the following applications:

ActiveCampaign, Boomi, Constant Contact, Delivra, Emma, Mailchimp, REACH, TapMango, Trainerize, Xero

Q. What level of support does Mindbody offer?

Mindbody offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials