Square Point of Sale

iPad & Android point of sale (POS) system

4.7 /5 (1605 reviews) Write a Review!

Square Point of Sale Overview

What is Square Point of Sale?

Square Point of Sale is a cloud-based POS solution for use with iOS and Android devices, or Square’s own point of sale hardware. The software allows users to manage customers, transactions, inventory, invoicing, and payments, with additional tools for managing customer loyalty, marketing, employees, and payroll. Square offers magstripe, chip, and contactless card readers for accepting payments via debit and credit cards, Google Pay, and Apple Pay.

With Square’s customer directory, users can manage all of their customers in a single location. Key customer information is added automatically to build profiles, and users can search and sort customers to view their purchase histories or send personalized messages directly from their profiles. The Square dashboard allows users to access their sales data from any device, with real-time hourly sales reports for each location, transaction and deposit tracking, and more. The Virtual Terminal enables payment collection through users’ computers, with the ability to key in card details so that no card reader is required.

Square Inventory allows users to manage their inventory from anywhere. Products can be imported via CSV and names, prices, and quantities can be edited at any time. Daily stock alert emails notify users of items with low or no stock, and inventory levels can be exported to printable spreadsheets. Native integrations with Shopventory and Stitch Labs are offered, and users can also create custom solutions using Square’s APIs.

Square Point of Sale Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Value for money

Square's pricing is simple for businesses of all sizes.
Pay 2.75% per swipe or 3.5% + 15¢ per manually entered transaction


Square Point of Sale Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, Japan
Supported Languages
English, French, Japanese, Spanish

Media

Users can add discounts, such as frequent buyer or welcome discounts, to the POS
Cash, card, and gift card payments can be recorded in Square Point of Sale
Product costs can also be added manually using the keypad
Users can track daily activity and search for individual transactions
Sales tax can be managed and is included in the sale subtotal
Full and partial refunds can be issued to customers when necessary
Users can browse through the product library to find products, search for products, or scan product barcodes
Tips can be added to bills by amount or percentage, and customer signatures captured
Digital receipts can be sent by SMS or email, and physical receipts can be printed
Square Point of Sale video Square Point of Sale screenshot: Users can add discounts, such as frequent buyer or welcome discounts, to the POS Square Point of Sale screenshot: Cash, card, and gift card payments can be recorded in Square Point of Sale Square Point of Sale screenshot: Product costs can also be added manually using the keypad Square Point of Sale screenshot: Users can track daily activity and search for individual transactions Square Point of Sale screenshot: Sales tax can be managed and is included in the sale subtotal Square Point of Sale screenshot: Full and partial refunds can be issued to customers when necessary Square Point of Sale screenshot: Users can browse through the product library to find products, search for products, or scan product barcodes Square Point of Sale screenshot: Tips can be added to bills by amount or percentage, and customer signatures captured Square Point of Sale screenshot: Digital receipts can be sent by SMS or email, and physical receipts can be printed

Square Point of Sale Reviews

Square Point of Sale Reviews

Overall rating
4.7
/
5
Excellent
1184

Very good
342

Average
58

Poor
11

Terrible
10

Value for Money
4.5
Features
4.5
Ease of Use
4.7
Customer Support
4.4
95% recommended this app
Athena P.

A huge help when running estate sales

Square point of sale has been a great asset allowing us to take card payments not only in person when we run an estate sale but also over the phone for clients who wish to pay their invoices with a card versus a check. The option of a text or email receipt is also very helpful for those who want proof of purchase/payment when we don't have a printer onsite.


Jacob S.

Square POS offers new and flexible use

Overall, I would 100% recommend Square for new businesses. Start up costs can be next to nothing and it doesn’t require someone to install it. And NO CONTRACTS :)

You can then add on their additional features which should be able to sustain your businesses growth for as long as you need it too.

In terms of switching to square, make sure your existing equipment can be reused .


James L.

Amazing Analytics and Simple UI make this an Easy Choice for Small Business Owners

I inherited this software and POS software and hardware from the previous owner of my current business. Within a week I was a whizz at it. I love the reporting functions of the software above all but can also see it is customizable on the fly. Whereas many software packages are prescriptive to the business owner ("your new software can do xyz") I have found Square flexible and amenable to my needs as the business owner ("I the business owner can make the software do xyz just in the way I want it the process to be completed"). Huge difference!


Tammy H.

Square Point of Sale

Overall I had been having a decent experience with Square but having to spend so much time looking for a phone number and then waiting so long for a person to tell me my customers had to wait 7 to 10 business days for a refund that was caught 15 hours or less from the original transaction was ridiculous. I had to go and get a money order to give one customer for the refund and NOW have to drive across town to now pick up a money order from her once the refund was posted to her account so I can deposit the additional money I gave her Saturday so she had funds through today when the refund posted. A lot of unnecessary running around when it could have been corrected within a day or two not 10 days! It was enough aggravation that I'm looking for another money transfer app for our events.


Daniel A.

GREAT PRODUCT, EASY TO USE, EASY ON THE FEES

I SWITCHED FROM THE BANKS SYSTEM OF FIRST DATA, IN FEES ALONE EACH YEAR I PAID FROM $600 -$800, THEY CHARGED RENTAL FEES, INSURANCE FEES, MAINTENANCE FEES, CREDIT CARD FEES, SERVICE FEES (SEPARATE FROM MAINTENANCE FEES) AND TAXES, YEAH NOW I PAY ROUGHLY MAYBE $50 - $125 A YEAR WAY BETTER.


Athena P.
Industry: Wholesale
Company size: 2-10 Employees

A huge help when running estate sales

Used Monthly for 2+ years
Reviewed on 18/02/2020
Review Source: Capterra

Square point of sale has been a great asset allowing us to take card payments not only in person when we run an estate sale but also over the phone for clients who wish to pay their invoices with a card versus a check. The option of a text or email receipt is also very helpful for those who want proof of purchase/payment when we don't have a printer onsite.

Pros

It allows us to take card payments for any amount using the app when a customer doesn't have cash instead of the risk of taking a check.

Cons

The processing fees are competitive with other services such as PayPal but still high and cut into our profits.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Jacob S.
Industry: Food & Beverages
Company size: 11-50 Employees

Square POS offers new and flexible use

Used Daily for 6-12 months
Reviewed on 28/04/2020
Review Source: SoftwareAdvice

Overall, I would 100% recommend Square for new businesses. Start up costs can be next to nothing and it doesn’t require someone to install it. And NO CONTRACTS :)

You can then add on their additional features which should be able to sustain your businesses growth for as long as you need it too.

In terms of switching to square, make sure your existing equipment can be reused .

Pros

Square is offering a software that is versatile and also nearly free for a new business that doesn’t have money to spend on start up costs or an existing business that has been ripped off from an expensive POS company. You can literally just use your iPhone with a card swipe. Or for the brick and mortars use their new and sleek looking square register.

In terms of interface, Squares basic dashboard is free to the public and can be set up as fast as signing up for a email account. You can learn it’s navigation in a matter of minutes and you are able to subscribe for the extras you need like loyalty, gift cards or marketing. Very simple, very user friendly, and the support is actually helpful.

Cons

Switching from a POS company that requires a lot of upfront infrastructure and training, I don’t have a lot of bad things to say about squares POS and software other than the existing equipment they told us we could use hasn’t necessarily been easy to re use. Also you are not able to get as granular in customizing some features as other softwares

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

James L.
Industry: Restaurants
Company size: 2-10 Employees

Amazing Analytics and Simple UI make this an Easy Choice for Small Business Owners

Used Daily for 1+ year
Reviewed on 3/09/2020
Review Source: SoftwareAdvice

I inherited this software and POS software and hardware from the previous owner of my current business. Within a week I was a whizz at it. I love the reporting functions of the software above all but can also see it is customizable on the fly. Whereas many software packages are prescriptive to the business owner ("your new software can do xyz") I have found Square flexible and amenable to my needs as the business owner ("I the business owner can make the software do xyz just in the way I want it the process to be completed"). Huge difference!

Pros

I LOVE the ability to see previous sales trends and analyse current inventory consumption. If you are an idiot, you could make this software functionable and powerful in minutes. At the end of each day, the software sends you a report going over the day's sales and does so on an hour by hour basis. I have found Square POS to be a mighty assistant and even a powerful collaborator in growing my business, and couldn't run my burgeoning ice cream parlor without it.

Cons

I have had some problems with the use of electronic gift cards (obtainable through third party sellers) and the customer support has been a bit less-than-optimal. We discontinued use of the freshly purchased giftcards (price: $50) and instead substituted an old-fashioned but charming home-printer generated gift card system instead.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tammy H.
Industry: Nonprofit Organisation Management
Company size: 2-10 Employees

Square Point of Sale

Used Monthly for 1+ year
Reviewed on 7/11/2018
Review Source: Capterra

Overall I had been having a decent experience with Square but having to spend so much time looking for a phone number and then waiting so long for a person to tell me my customers had to wait 7 to 10 business days for a refund that was caught 15 hours or less from the original transaction was ridiculous. I had to go and get a money order to give one customer for the refund and NOW have to drive across town to now pick up a money order from her once the refund was posted to her account so I can deposit the additional money I gave her Saturday so she had funds through today when the refund posted. A lot of unnecessary running around when it could have been corrected within a day or two not 10 days! It was enough aggravation that I'm looking for another money transfer app for our events.

Pros

I liked that it was a convenient way to accept payments anywhere via my mobile cell phone through the Square App.

Cons

I didn't like that customers couldn't make a payment directly from their phone & that Square charges a higher fee to manually enter a credit card. There was a glitch with square that kept showing a different totals than what was entered $82.00 it showed $82.03. The customer said run it with the .03. Then the next day LESS THAN 24 hours later I saw the deposit total from Square to our bank account and it was a lot more than it should have been. I looked up transactions and saw where 2 customers were highly over charged. (1) I entered $52.00 but Square deducted $520.09 from the customers card, (2nd) I entered $53.00 but Square deducted $530.06. I immediately looked through their website to see if I could refund the difference but had no way of doing so through the website. I was able to refund the difference through their Square App. That was done maybe 15 hours later I refunded the difference and sent screen shots of the refunds to the 2 customers. Two days later one of the girls said the refund hadn't processed. What seemed like 30 minutes or longer looking through their website for a phone number - called to speak to someone and was on hold for 30 min. or longer to get someone. This person didn't seem to care that I refunded these customer's accts. 15 hours or less from the transactions took place. He said it would take 7 to 10 business days to refund their accts. That was large amounts of money for someone to wait a week when it was caught 15 hours or less.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Daniel A.
Industry: Insurance
Company size: Self Employed

GREAT PRODUCT, EASY TO USE, EASY ON THE FEES

Used Monthly for 2+ years
Reviewed on 28/07/2020
Review Source: Capterra

I SWITCHED FROM THE BANKS SYSTEM OF FIRST DATA, IN FEES ALONE EACH YEAR I PAID FROM $600 -$800, THEY CHARGED RENTAL FEES, INSURANCE FEES, MAINTENANCE FEES, CREDIT CARD FEES, SERVICE FEES (SEPARATE FROM MAINTENANCE FEES) AND TAXES, YEAH NOW I PAY ROUGHLY MAYBE $50 - $125 A YEAR WAY BETTER.

Pros

THE SIMPLICITY, ONCE YOU SET IT UP, JUST START USING IT. THEY CHARGE MINIMAL FEES, THEY PUT THE FUNDS INTO YOUR ACCOUNT USUALLY NEXT DAY, OR DAY AFTER IF SALE WAS AFTER HOURS OR WEEKEND.

Cons

IT COULD TAKE 48 HOURS TO GET PAID IF A SALE WAS ON THE WEEKEND OR AFTER HOURS, AND IF A CLIENT ALREADY HAS AN EMAIL SET UP THE SQUARE SYSTEM WILL AUTOMATICALLY SEND THE RECEIPT TO THEM, IT JUST MAKES ME HAVE TO GO BACK AND RESEND THE RECEIPT TO MY BUSINESS EMAIL

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 1,605 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Square Point of Sale Pricing

Square Point of Sale Pricing

Starting from
N/A
Free Trial
Free
Value for money

Square's pricing is simple for businesses of all sizes.
Pay 2.75% per swipe or 3.5% + 15¢ per manually entered transaction

Square's pricing is simple for businesses of all sizes.
Pay 2.75% per swipe or 3.5% + 15¢ per manually entered transaction

Value for Money
4.5/5
Based on 1,605 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Square Point of Sale Features

Square Point of Sale Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.5/5
Based on 1,605 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Square Point of Sale

Additional information for Square Point of Sale

Key features of Square Point of Sale

  • Accounting system integration
  • Adjustable taxes
  • Barcode scanner support
  • Bulk item import
  • Cash drawer history
  • Cash, check & gift card payment recording
  • Credit card processing
  • Custom item library
  • Customer signature capture
  • Customizable loyalty programs & rewards
  • Digital receipts via SMS or email
  • Discount management
  • Employee clock-in/clock-out
  • Employee permission management
  • Full & partial refunds
  • Item search
  • Labor hour reporting
  • Manual credit card entry
  • Multi-location reporting
  • Offline mode
  • Price variations by item
  • Printable sales reports
  • Receipt printer support
  • Summary reports
  • Tipping by percentage or custom amount
  • Transaction history

Benefits

  • Payment details for regular customers can be stored, enabling users to charge them at the checkout with the tap of a button.

  • Payment can be processed from Mastercard, Visa, Discover, and American Express cards, and payment can be taken without an internet connection in offline mode.

  • Users can enable employee passcodes to control what data each employee is able to access, and all transactions are linked to employees, allowing users to keep track of who is responsible for each sale or refund, and reconcile commissions or tips.

  • Employees can clock in and out with timecards on the point of sale, with automatic overtime calculation, and hours can be edited by users.

  • Sales reports can be filtered by location, device, and employee, and revenue-per-labor-hour reports can be generated to identify the most efficient employees.

  • Square Point of Sale FAQs

    Square Point of Sale FAQs

    Below are some frequently asked questions for Square Point of Sale.

    Q. What type of pricing plans does Square Point of Sale offer?

    Square Point of Sale offers the following pricing plans:

    Pricing model: Free

    Free Trial: Available

    Square's pricing is simple for businesses of all sizes. Pay 2.75% per swipe or 3.5% + 15¢ per manually entered transaction

    Q. What are the main features of Square Point of Sale?

    Square Point of Sale offers the following features:

    • Accounting system integration
    • Adjustable taxes
    • Barcode scanner support
    • Bulk item import
    • Cash drawer history
    • Cash, check & gift card payment recording
    • Credit card processing
    • Custom item library
    • Customer signature capture
    • Customizable loyalty programs & rewards
    • Digital receipts via SMS or email
    • Discount management
    • Employee clock-in/clock-out
    • Employee permission management
    • Full & partial refunds
    • Item search
    • Labor hour reporting
    • Manual credit card entry
    • Multi-location reporting
    • Offline mode
    • Price variations by item
    • Printable sales reports
    • Receipt printer support
    • Summary reports
    • Tipping by percentage or custom amount
    • Transaction history

    Q. Who are the typical users of Square Point of Sale?

    Square Point of Sale has the following typical customers:

    Small Business, Freelancers, Mid Size Business

    Q. What languages does Square Point of Sale support?

    Square Point of Sale supports the following languages:

    English, French, Japanese, Spanish

    Q. What type of pricing plans does Square Point of Sale offer?

    Square Point of Sale has the following pricing plans:

    Free

    Q. Does Square Point of Sale support mobile devices?

    Square Point of Sale supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Square Point of Sale integrate with?

    Square Point of Sale integrates with the following applications:

    Deputy, DrChrono, Finale Inventory, IFTTT, Ordoro, ShipStation, Stitch Labs, Xero, Zapier, Zoho Books

    Q. What level of support does Square Point of Sale offer?

    Square Point of Sale offers the following support options:

    Knowledge Base, Online Support, Forum, FAQs, Phone Support