UKG Pro

HR, Payroll, and Talent Management

4.1 /5 (929 reviews) Write a Review!

UKG Pro Overview

What is UKG Pro?

UKG Pro cloud solutions for HR, payroll, and talent are inherently designed to improve the employee experience. Powered by Xander®, UKG’s portfolio of “People First” artificial intelligence technologies, UKG Pro helps organizations develop highly productive and satisfied workforces. With UKG Pro's personalized recruiting and convenient onboarding capabilities, companies can make positive first impressions and establish long-term relationships. UKG Pro makes it easy for HR to actively manage employee files—anytime, anywhere. Employees can access their personal, pay, and benefits information directly from UKG Pro, and administrators can rapidly calculate and process accurate payroll. A flexible, configurable solution, UKG Pro has workforce management tools to serve businesses of all sizes, and intuitive features and tools for ongoing compensation, performance, and succession management—from predicting top performers to building better leaders. UKG Pro also offers a modern approach to learning that fosters career development, and organizations can use UKG Pro’s advanced survey solutions to measure how employees truly feel about work. Plus, employees can get personalized, on-demand support for HR-related requests. Most importantly, UKG Pro is supported by powerful business intelligence across its solutions to help drive smarter, people-focused results.

Ultimate is committed to putting people first, always. This core principle drives its award-winning culture, products, and services—delivering a customer experience that’s personalized, proactive, and goes beyond software support. Founded in 1990 and based in Weston, Florida, Ultimate has ranked in the top 25 on Fortune’s 100 Best Companies to Work For since 2012. The company serves thousands of customers in diverse industries managing millions of people worldwide.

UKG Pro Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact UKG for pricing.


UKG Pro Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Danish, English, French, German, Italian and 3 others, Portuguese, Spanish, Swedish

Media

UltiPro Dashboard
UltiPro Business Intelligence
UltiPro Recruiting
UltiPro Payroll Gateway
UltiPro Mobile App
UltiPro Talent Dashboard
UltiPro Dashboard
UKG Pro video UKG Pro video UKG Pro screenshot: UltiPro Dashboard UKG Pro screenshot: UltiPro Business Intelligence UKG Pro screenshot: UltiPro Recruiting UKG Pro screenshot: UltiPro Payroll Gateway UKG Pro screenshot: UltiPro Mobile App UKG Pro screenshot: UltiPro Talent Dashboard UKG Pro screenshot: UltiPro Dashboard

UKG Pro Reviews

UKG Pro Reviews

Overall rating
4.1
/
5
Excellent
388

Very good
375

Average
113

Poor
28

Terrible
25

Value for Money
4
Features
4
Ease of Use
4
Customer Support
3.8
82% recommended this app
Ashley R.

What's not to love here?

I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.


Megan S.

If you need a new HRIS system, UltiPro should be on your list!

We have been really happy with our experience with UltiPro. We are going on 3 years now and still are improving our processes as they continue to upgrade and make good improvements to their software. We appreciate working with our salesman, [SENSITIVE CONTENT HIDDEN] still even though he doesn't need to be part of the team he still stays in contact! The system is easy to use for all levels at the company and are pleased with the products they offer.


Verified Reviewer

UltiPro Review

UltiPro is used by our entire company. People can view payroll information enroll in health benefits during open enrollment. As a member of the HR team, I use it for employment verification, salary analyis, and much more. The system helps me do my job and become a more efficient HR member.


Lauren G.

Lots of show, not much substance

Terrible, you're so frustrated with their system and the employees you talk to don't seem to care, but boy do they love their jobs. Honestly its the strangest thing.


Emily B.

Great HR Software from a Forward Thinking Company

We have realized some streamlined payroll business practices, and within Onboarding as well. The overall experience with this software and company have been very good, with some room for improvement. But there is no business out there without room for improvement :).


Ashley R.
Industry: Health, Wellness & Fitness
Company size: 501-1,000 Employees

What's not to love here?

Used Daily for 2+ years
Reviewed on 21/02/2020
Review Source: Capterra

I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

Pros

I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

Cons

What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Megan S.
Industry: Medical Devices
Company size: 201-500 Employees

If you need a new HRIS system, UltiPro should be on your list!

Used Daily for 2+ years
Reviewed on 26/05/2020
Review Source: Capterra

We have been really happy with our experience with UltiPro. We are going on 3 years now and still are improving our processes as they continue to upgrade and make good improvements to their software. We appreciate working with our salesman, [SENSITIVE CONTENT HIDDEN] still even though he doesn't need to be part of the team he still stays in contact! The system is easy to use for all levels at the company and are pleased with the products they offer.

Pros

There are a few good things I like about UltiPro. I like their reporting system and having a wide-range of reports available by a click and no need to recreate a new report. They also offer reports you never thought you would use, but after using it is a great tool and resource to have! The online customer success portal is a nice feature to help you find the answer you are looking for, but also having an option to create a case and have a representative look into your question and contact you via phone or email to resolve.

The app is getting better and better and our employees utilize the app the most to have their information at their fingertips.

It is difficult to break something in the software, but they offer a "sandbox" where you can test out the system or different products to test it out. They also offer a lot of workflow processes to where you set up the approvals for each item or activity that is changed on an employee profile or can set it up with no approvals and changes automatically.

Cons

We are not big fans of the Learning Management Module they offer with their system. It is a 3rd party site and doesn't incorporate well with the Core side of the system. However it does work and is an option to stay within the UltiPro system. Just takes a little adjustment to get used to and work with other parties to import content.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Publishing
Company size: 501-1,000 Employees

UltiPro Review

Used Daily for 2+ years
Reviewed on 6/10/2020
Review Source: Capterra

UltiPro is used by our entire company. People can view payroll information enroll in health benefits during open enrollment. As a member of the HR team, I use it for employment verification, salary analyis, and much more. The system helps me do my job and become a more efficient HR member.

Pros

The system is user-friendly and easy to navigate. We can also add additional features if we choose to. Great customer service and support.

Cons

I wasn't a big fan of the performance management module. The employee's had some confusion around the process. We only used it once so maybe the second time will be better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Lauren G.
Industry: Information Technology & Services
Company size: 201-500 Employees

Lots of show, not much substance

Used Daily for 2+ years
Reviewed on 19/12/2019
Review Source: Capterra

Terrible, you're so frustrated with their system and the employees you talk to don't seem to care, but boy do they love their jobs. Honestly its the strangest thing.

Pros

It looks good at first glance- clean look for employees

Cons

Where do I start: implementation was terrible- their team messed up our data, and we are still dealing with the fall out-example they added taxes on our employees(a whole office) incorrectly, bonuses were doubled etc. Promises of feeds being created never occur- still not done and what has been done is incorrect. Reporting, is a nightmare- so much capability, but impossible to use unless you are a programmer or something (and we are a tech company and I have had programmers look at it and can't figure it out). You call Ultipro and that act like the most basic things you should have to pay extra for to have them do. This is actually my second company I've used Ultipro for (I know how did I do this again) so I am very familiar at this point with the system and it still is very hard to use or remember the pathways to get to things, because it is so convoluted for admins. They added a new time system that is terrible- doesn't show basic things like weekly time totals. Onboarding is a nightmare bc we like to keep track of contractors in the system and they act like they've never heard of such a thing (but like we have this system to get off of spreadsheets right?) Just all around terrible, and its frustrating bc it seems like it could be a great system, they've just spread themselves too thin and while all systems function basically, they don't function fluidly together and a lot of the time you can't report easily on what you've spent so much time getting into the system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Emily B.
Industry: Financial Services
Company size: 201-500 Employees

Great HR Software from a Forward Thinking Company

Used Daily for 2+ years
Reviewed on 19/08/2020
Review Source: Capterra

We have realized some streamlined payroll business practices, and within Onboarding as well. The overall experience with this software and company have been very good, with some room for improvement. But there is no business out there without room for improvement :).

Pros

The level of customization and the ability to create our own fields is highly valued. This is also an easy system to train new Admins on, and has a crisp and clean appearance.

Cons

There are some improvements needed within UltiPro, especially in Time Management. There are things that we would like improved, but the nice thing about Ultimate Software is you can submit an Idea for an improvement and vote on other ideas. Ultimate takes these Ideas seriously, and rolls out improvements quarterly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8/10
Based on 929 user ratings
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UKG Pro Pricing

UKG Pro Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact UKG for pricing.

Contact UKG for pricing.

Value for Money
4/5
Based on 929 user ratings
Compare value for money rating with alternatives
Compare with alternatives

UKG Pro Features

UKG Pro Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customisable Branding
Customisable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4/5
Based on 929 user ratings
Compare features rating with alternatives
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Categories

Additional information for UKG Pro

Additional information for UKG Pro

Key features of UKG Pro

  • Benefits Administration, Open Enrollment and Life Events
  • Business/Employee Portal
  • Career Development
  • Compensation Management
  • Global HCM
  • Managed Services
  • Onboarding
  • Payment Services
  • Payroll Administration, Tax Management and Compliance
  • Performance Management
  • Position Management
  • Recruiting
  • Reporting, Workforce Analytics & BI tools
  • Succession Management
  • System Administration
  • Talent Management
  • Time Management
  • Time, Attendance, and Scheduling
  • UltiPro TouchBase

Benefits

  • Human Resources: UKG Pro delivers all the strategic HR functionality you need in one global system of record. Track all human capital management information about your employees, including personal information, employment history, benefits information, performance history and more.

  • Payroll Administration, Tax Management and Compliance: UKG Pro handles even the most complex payroll computations and requirements for employees in the U.S. and Canada in just a few simple steps.

  • Benefits Administration, Open Enrollment and Life Events: UKG Pro provides an intuitive benefits enrollment experience for employees that guides them to make well-informed benefits choices for themselves and their families.

  • Talent Management: UKG Pro’s talent solutions can help you engage and develop your workforce for today and tomorrow with easy to use human capital management, performance management and succession management tools for the person-centered lifecycle™.

  • Reporting, Workforce Analytics, and Business Intelligence Tools: Gain complete visibility and insight into your workforce with UltiPro’s comprehensive reporting and business intelligence tools. UKG Pro lets you pull data across all areas of your people management to capture key metrics in an instant.

  • Business/Employee Portal: A central gateway to business activities, the UKG Pro portal keeps everyone in your organization connected and empowers your workforce to operate at peak efficiency.

  • Time, Attendance, and Scheduling: UKG Pro Time and Attendance is a highly flexible solution designed to meet unique time and labor requirements across all industries and across all levels of an organization, providing people with quick, simple, and accurate time entry. This solution is best suited for a large enterprise organization.

  • UKG Pro TouchBase: UKG Pro TouchBase is an easy-to-use, tablet-based timeclock, labor data collection platform, and employee self-service device. In addition to being the point-of-time entry, UKG Pro TouchBase also provides your hourly employees with kiosk-based access to critical HR and payroll information from a touchscreen device—helping to further simplify their work experience.

  • Time Management: UKG Pro Time Management automates and simplifies time tracking. Support all levels of your organization to complete time entry with ease and efficiency, seamlessly integrate with employee and pay information, and receive automatic compliance and labor law updates. This solution is best suited for a mid-market organization.

  • Recruiting: UKG Pro Recruiting can help you expand your recruiting processes by supporting candidate engagement and relationships as well as attracting, hiring, and developing the best talent for your business.

  • Onboarding: UKG Pro Onboarding helps your new employees connect to your company in a way that’s personal and impactful enabling you to build successful relationships, increase engagement, and improve performance for your business.

  • Performance Management: UKG Pro Performance Management is a highly configurable solution that lets you assess performance and gather feedback on an ongoing basis to get the best results out of your employees.

  • Succession Management: UKG Pro Succession Management can help you create a proactive, executable plan for professional growth and career advancement for all employees.

  • Global HCM: UKG Pro enables multinational organizations to engage employees locally, ensure targeted compliance, achieve one view of their global workforce, and deliver a consistent and culturally relevant experience for all employees, regardless of location.

  • Payment Services: You can ensure your time and resources are spent on best supporting your people with UKG Pro Payment Services handling your tax filing and other pay-related services.

  • UKG Pro FAQs

    UKG Pro FAQs

    Below are some frequently asked questions for UKG Pro.

    Q. What type of pricing plans does UKG Pro offer?

    UKG Pro offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact UKG for pricing.

    Q. What are the main features of UKG Pro?

    UKG Pro offers the following features:

    • Benefits Administration, Open Enrollment and Life Events
    • Business/Employee Portal
    • Career Development
    • Compensation Management
    • Global HCM
    • Managed Services
    • Onboarding
    • Payment Services
    • Payroll Administration, Tax Management and Compliance
    • Performance Management
    • Position Management
    • Recruiting
    • Reporting, Workforce Analytics & BI tools
    • Succession Management
    • System Administration
    • Talent Management
    • Time Management
    • Time, Attendance, and Scheduling
    • UltiPro TouchBase

    Q. Who are the typical users of UKG Pro?

    UKG Pro has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does UKG Pro support?

    UKG Pro supports the following languages:

    Danish, English, French, German, Italian, Portuguese, Spanish, Swedish

    Q. What type of pricing plans does UKG Pro offer?

    UKG Pro has the following pricing plans:

    Subscription

    Q. Does UKG Pro support mobile devices?

    UKG Pro supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does UKG Pro integrate with?

    UKG Pro integrates with the following applications:

    Absorb LMS, Beekeeper, Bitium, Boomi, GyrusAim, OneLogin, Structural, Veritable Screening, Wisetail LMS, Workpop

    Q. What level of support does UKG Pro offer?

    UKG Pro offers the following support options:

    Online Support, Phone Support, Video Tutorials, FAQs, Knowledge Base