UKG Pro

HR, Payroll, and Talent Management

4.2 /5 (405 reviews) Write a Review!

UKG Pro Overview

What is UKG Pro?

UKG Pro cloud solutions for HR, payroll, and talent are inherently designed to improve the employee experience. Powered by Xander®, UKG’s portfolio of “People First” artificial intelligence technologies, UKG Pro helps organizations develop highly productive and satisfied workforces. With UKG Pro's personalized recruiting and convenient onboarding capabilities, companies can make positive first impressions and establish long-term relationships. UKG Pro makes it easy for HR to actively manage employee files—anytime, anywhere. Employees can access their personal, pay, and benefits information directly from UKG Pro, and administrators can rapidly calculate and process accurate payroll. A flexible, configurable solution, UKG Pro has workforce management tools to serve businesses of all sizes, and intuitive features and tools for ongoing compensation, performance, and succession management—from predicting top performers to building better leaders. UKG Pro also offers a modern approach to learning that fosters career development, and organizations can use UKG Pro’s advanced survey solutions to measure how employees truly feel about work. Plus, employees can get personalized, on-demand support for HR-related requests. Most importantly, UKG Pro is supported by powerful business intelligence across its solutions to help drive smarter, people-focused results.

Ultimate is committed to putting people first, always. This core principle drives its award-winning culture, products, and services—delivering a customer experience that’s personalized, proactive, and goes beyond software support. Founded in 1990 and based in Weston, Florida, Ultimate has ranked in the top 25 on Fortune’s 100 Best Companies to Work For since 2012. The company serves thousands of customers in diverse industries managing millions of people worldwide.

UKG Pro Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact UKG for pricing.


UKG Pro Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Danish, English, French, German, Italian and 3 others, Portuguese, Spanish, Swedish

Media

UltiPro Dashboard
UltiPro Business Intelligence
UltiPro Recruiting
UltiPro Payroll Gateway
UltiPro Mobile App
UltiPro Talent Dashboard
UltiPro Dashboard
UKG Pro video UKG Pro screenshot: UltiPro Dashboard UKG Pro screenshot: UltiPro Business Intelligence UKG Pro screenshot: UltiPro Recruiting UKG Pro screenshot: UltiPro Payroll Gateway UKG Pro screenshot: UltiPro Mobile App UKG Pro screenshot: UltiPro Talent Dashboard UKG Pro screenshot: UltiPro Dashboard

UKG Pro Reviews

UKG Pro Reviews

Overall rating
4.2
/
5
Excellent
194

Very good
143

Average
51

Poor
8

Terrible
9

Value for Money
4.1
Features
4.1
Ease of Use
4.1
Customer Support
4
83% recommended this app
Ashley R.

What's not to love here?

I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.


Emily B.

Great HR Software from a Forward Thinking Company

We have realized some streamlined payroll business practices, and within Onboarding as well. The overall experience with this software and company have been very good, with some room for improvement. But there is no business out there without room for improvement :).


Rita M.

Daily User in Supervisory position

I have relied on this software to help me manage payroll hours, track attendance and benefits without a single issue in the 2+ years I have been using it. It is truly worth the investment for any firm of any size.


Nicole F.

Terrible product

Poor experience. Implementation team isn’t great or knowledgeable about the proxy or HR processes, which means they can’t effectively help you get the most out of the tool. Once launched, you’ll encounter many issues and glitches and the service team provides slow responses and doesn’t always resolve things. Beyond that, the system is clunky to use and will likely slow down your HR processes and make it difficult to extra meaningful data from the system because reporting is not robust. Overall, very poor experience.


Verified Reviewer

UltiPro Review

UltiPro is used by our entire company. People can view payroll information enroll in health benefits during open enrollment. As a member of the HR team, I use it for employment verification, salary analyis, and much more. The system helps me do my job and become a more efficient HR member.


Ashley R.
Industry: Health, Wellness & Fitness
Company size: 501-1,000 Employees

What's not to love here?

Used Daily for 2+ years
Reviewed on 21/02/2020
Review Source: Capterra

I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

Pros

I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

Cons

What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Emily B.
Industry: Financial Services
Company size: 201-500 Employees

Great HR Software from a Forward Thinking Company

Used Daily for 2+ years
Reviewed on 19/08/2020
Review Source: Capterra

We have realized some streamlined payroll business practices, and within Onboarding as well. The overall experience with this software and company have been very good, with some room for improvement. But there is no business out there without room for improvement :).

Pros

The level of customization and the ability to create our own fields is highly valued. This is also an easy system to train new Admins on, and has a crisp and clean appearance.

Cons

There are some improvements needed within UltiPro, especially in Time Management. There are things that we would like improved, but the nice thing about Ultimate Software is you can submit an Idea for an improvement and vote on other ideas. Ultimate takes these Ideas seriously, and rolls out improvements quarterly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rita M.
Industry: Hospitality
Company size: 501-1,000 Employees

Daily User in Supervisory position

Used Daily for 2+ years
Reviewed on 18/12/2020
Review Source: Capterra

I have relied on this software to help me manage payroll hours, track attendance and benefits without a single issue in the 2+ years I have been using it. It is truly worth the investment for any firm of any size.

Pros

This is quite a time-saver for management in that there are so many features for helping maintain payroll and attendance functions. It is one of the most reliable systems I have ever used.

Cons

There is some lag time between when a new associate is hired and when they are enrolled which I think is not software related, mostly our HR department's issue. Other than that, no other complaints.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Nicole F.
Industry: Legal Services
Company size: 1,001-5,000 Employees

Terrible product

Used Daily for 1+ year
Reviewed on 25/04/2019
Review Source: Capterra

Poor experience. Implementation team isn’t great or knowledgeable about the proxy or HR processes, which means they can’t effectively help you get the most out of the tool. Once launched, you’ll encounter many issues and glitches and the service team provides slow responses and doesn’t always resolve things. Beyond that, the system is clunky to use and will likely slow down your HR processes and make it difficult to extra meaningful data from the system because reporting is not robust. Overall, very poor experience.

Pros

If you have limited budget and not many online processes in HR, on the surface, Ultimate may have a number of features that will help you transition from paper processes to online. There are many simple features for recruiting, payroll, core hr, training and more.

Cons

Seems to grow by bolt-on and acquisition, which means data sharing between modules isn’t seamless and features and functionality aren’t well built out. For example, the recruitment module is clunky and difficult to use - very outdated compared to other applicant tracking systems on the market. You would be better off using an external applicant tracking system that had better functionality, than to use Ultimate. Same thing for time and attendance - the user functionality and interface isn’t at all intuitive or friendly. That product looks and feels like it was built 20 years ago. Go with something else and don’t pay to use Ultimate, as it will slow things done for hiring managers, employees and HR. These types of problems are pervasive with the tool and, as a result, it may make sense to only use Ultimate for simple payroll processing and very basic core HR. Anything more and you’ll be overpaying for outdated software.

Response from Ultimate Software

Hi Nicole, thank you for your feedback. We're really sorry to hear you are having a less-than-stellar experience with us. We appreciate you taking the time to provide feedback and I have shared your comments with the team to help us improve. We hope you have a wonderful day.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Verified Reviewer
Industry: Publishing
Company size: 501-1,000 Employees

UltiPro Review

Used Daily for 2+ years
Reviewed on 6/10/2020
Review Source: Capterra

UltiPro is used by our entire company. People can view payroll information enroll in health benefits during open enrollment. As a member of the HR team, I use it for employment verification, salary analyis, and much more. The system helps me do my job and become a more efficient HR member.

Pros

The system is user-friendly and easy to navigate. We can also add additional features if we choose to. Great customer service and support.

Cons

I wasn't a big fan of the performance management module. The employee's had some confusion around the process. We only used it once so maybe the second time will be better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.2/10
Based on 405 user ratings
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UKG Pro Pricing

UKG Pro Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact UKG for pricing.

Contact UKG for pricing.

Value for Money
4.1/5
Based on 405 user ratings
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UKG Pro Features

UKG Pro Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customisable Branding
Customisable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.1/5
Based on 405 user ratings
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Categories

Additional information for UKG Pro

Additional information for UKG Pro

Key features of UKG Pro

  • Benefits Administration, Open Enrollment and Life Events
  • Business/Employee Portal
  • Career Development
  • Compensation Management
  • Global HCM
  • Managed Services
  • Onboarding
  • Payment Services
  • Payroll Administration, Tax Management and Compliance
  • Performance Management
  • Position Management
  • Recruiting
  • Reporting, Workforce Analytics & BI tools
  • Succession Management
  • System Administration
  • Talent Management
  • Time Management
  • Time, Attendance, and Scheduling
  • UltiPro TouchBase

Benefits

  • Human Resources: UKG Pro delivers all the strategic HR functionality you need in one global system of record. Track all human capital management information about your employees, including personal information, employment history, benefits information, performance history and more.

  • Payroll Administration, Tax Management and Compliance: UKG Pro handles even the most complex payroll computations and requirements for employees in the U.S. and Canada in just a few simple steps.

  • Benefits Administration, Open Enrollment and Life Events: UKG Pro provides an intuitive benefits enrollment experience for employees that guides them to make well-informed benefits choices for themselves and their families.

  • Talent Management: UKG Pro’s talent solutions can help you engage and develop your workforce for today and tomorrow with easy to use human capital management, performance management and succession management tools for the person-centered lifecycle™.

  • Reporting, Workforce Analytics, and Business Intelligence Tools: Gain complete visibility and insight into your workforce with UltiPro’s comprehensive reporting and business intelligence tools. UKG Pro lets you pull data across all areas of your people management to capture key metrics in an instant.

  • Business/Employee Portal: A central gateway to business activities, the UKG Pro portal keeps everyone in your organization connected and empowers your workforce to operate at peak efficiency.

  • Time, Attendance, and Scheduling: UKG Pro Time and Attendance is a highly flexible solution designed to meet unique time and labor requirements across all industries and across all levels of an organization, providing people with quick, simple, and accurate time entry. This solution is best suited for a large enterprise organization.

  • UKG Pro TouchBase: UKG Pro TouchBase is an easy-to-use, tablet-based timeclock, labor data collection platform, and employee self-service device. In addition to being the point-of-time entry, UKG Pro TouchBase also provides your hourly employees with kiosk-based access to critical HR and payroll information from a touchscreen device—helping to further simplify their work experience.

  • Time Management: UKG Pro Time Management automates and simplifies time tracking. Support all levels of your organization to complete time entry with ease and efficiency, seamlessly integrate with employee and pay information, and receive automatic compliance and labor law updates. This solution is best suited for a mid-market organization.

  • Recruiting: UKG Pro Recruiting can help you expand your recruiting processes by supporting candidate engagement and relationships as well as attracting, hiring, and developing the best talent for your business.

  • Onboarding: UKG Pro Onboarding helps your new employees connect to your company in a way that’s personal and impactful enabling you to build successful relationships, increase engagement, and improve performance for your business.

  • Performance Management: UKG Pro Performance Management is a highly configurable solution that lets you assess performance and gather feedback on an ongoing basis to get the best results out of your employees.

  • Succession Management: UKG Pro Succession Management can help you create a proactive, executable plan for professional growth and career advancement for all employees.

  • Global HCM: UKG Pro enables multinational organizations to engage employees locally, ensure targeted compliance, achieve one view of their global workforce, and deliver a consistent and culturally relevant experience for all employees, regardless of location.

  • Payment Services: You can ensure your time and resources are spent on best supporting your people with UKG Pro Payment Services handling your tax filing and other pay-related services.

  • UKG Pro FAQs

    UKG Pro FAQs

    Below are some frequently asked questions for UKG Pro.

    Q. What type of pricing plans does UKG Pro offer?

    UKG Pro offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact UKG for pricing.

    Q. What are the main features of UKG Pro?

    UKG Pro offers the following features:

    • Benefits Administration, Open Enrollment and Life Events
    • Business/Employee Portal
    • Career Development
    • Compensation Management
    • Global HCM
    • Managed Services
    • Onboarding
    • Payment Services
    • Payroll Administration, Tax Management and Compliance
    • Performance Management
    • Position Management
    • Recruiting
    • Reporting, Workforce Analytics & BI tools
    • Succession Management
    • System Administration
    • Talent Management
    • Time Management
    • Time, Attendance, and Scheduling
    • UltiPro TouchBase

    Q. Who are the typical users of UKG Pro?

    UKG Pro has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does UKG Pro support?

    UKG Pro supports the following languages:

    Danish, English, French, German, Italian, Portuguese, Spanish, Swedish

    Q. Does UKG Pro support mobile devices?

    UKG Pro supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does UKG Pro integrate with?

    UKG Pro integrates with the following applications:

    Absorb LMS, Beekeeper, Bitium, Boomi, GyrusAim, OneLogin, Structural, Veritable Screening, Wisetail LMS, Workpop

    Q. What level of support does UKG Pro offer?

    UKG Pro offers the following support options:

    Online Support, Phone Support, Video Tutorials, FAQs, Knowledge Base