Atlassian Confluence Overview

What is Atlassian Confluence?

Confluence is a shared workspace to create and manage all your work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping your team and your company do their best work together. From technical teams and project management, to marketing, HR, and finance - the more people in an organization that use it, the more value teams get from it.

Confluence makes it easy to organize and find the information you need. Group related pages together in a dedicated space for your work, your team, or cross-functional projects. Depending on permissions, a space in Confluence can be made accessible to just you or the entire company. Page trees, which create a hierarchical list of pages within a space, highlight topics on parent pages and help keep work tidy.

Need to find something? Do a quick search to find any page ever created. You can even locate a comment someone posted to a page. Even after someone has left your company, you can still search for work they did, so knowledge is never lost.

Just about every type of project imaginable has started as a simple page in Confluence, from planning an office party to NASA's mission to Mars. Whether you need to capture meeting notes, document product requirements, or kick-off a design review, Confluence is a flexible platform for all your team's work.

Adapt Confluence to your specific work style to create a familiar place for your team to connect. Confluence's open workspace helps teams collaboratively create, review, revise, and finalize plans so work keeps moving forward.

No surprise that Confluence works seamlessly with Atlassian tools. Its pages provide a great backdrop for Jira Software tickets or Trello cards and boards. Inserting Jira tickets on your Confluence pages is as simple as copy/past, or create new tickets directly from your page by right-clicking on highlighted text. If you work in Trello, you can make updates directly to your cards right from Confluence pages.

In addition to seamless Atlassian integrations, there are hundreds of apps available for Confluence in the Atlassian Marketplace. Whether you want to add spreadsheets to your page, insert diagrams, showcase design prototypes or integrate with other popular apps like Google Drive or Salesforce, Marketplace apps make it easy to add more power to your pages to do your best work.

Atlassian Confluence Overview

Pricing

Starting from
US$10.00/month

Pricing options

Free Trial
Subscription
Value for money

Up to 10 users - $10 monthly flat fee for small teams.
11-100 users - $5 per user/month for larger and expanding teams.


Atlassian Confluence Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English, French, German, Japanese, Korean and 3 others, Portuguese, Russian, Spanish

Media

Collaborate with your teammates using @-mentions and page comments
Assign important tasks to your teammates and create task lists for your projects.
Import files and media into your pages to add context, and provide feedback on attachments.
Collaborate with your team and receive notifications on the go with the Confluence mobile app.
Have a home for all your documentation and organize them in a consistent structure
Use Confluence's powerful search engine to find what you need, when you need it.
Create meeting notes, project planning pages, and more.
Share documents with anyone on your team so you can collaborate together.
Create roadmaps to keep your team on track for important projects and launches
Use the dashboard to stay on top of all updates within your team and discover more with popular pages that are trending
Atlassian Confluence video Atlassian Confluence screenshot: Collaborate with your teammates using @-mentions and page comments Atlassian Confluence screenshot: Assign important tasks to your teammates and create task lists for your projects. Atlassian Confluence screenshot: Import files and media into your pages to add context, and provide feedback on attachments. Atlassian Confluence screenshot: Collaborate with your team and receive notifications on the go with the Confluence mobile app. Atlassian Confluence screenshot: Have a home for all your documentation and organize them in a consistent structure Atlassian Confluence screenshot: Use Confluence's powerful search engine to find what you need, when you need it. Atlassian Confluence screenshot: Create meeting notes, project planning pages, and more. Atlassian Confluence screenshot: Share documents with anyone on your team so you can collaborate together. Atlassian Confluence screenshot: Create roadmaps to keep your team on track for important projects and launches Atlassian Confluence screenshot: Use the dashboard to stay on top of all updates within your team and discover more with popular pages that are trending

Atlassian Confluence Reviews

Atlassian Confluence Reviews

Overall rating
4.4
/
5
Excellent
826

Very good
684

Average
144

Poor
21

Terrible
2

Value for Money
4.2
Features
4.3
Ease of Use
4.1
Customer Support
4.2
90% recommended this app
Steve M.

The Collaboration Platform You've Waited For

We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.


Mike F.

Great For Internal (Technical) Documentation

Confluence helped our team docuemnt our processes and compile our technical documentation and scripts in a central location. Confluence makes it easy to create and share a document, and also update docuemtnatiion and alert 'watchers' (those tied to a page) whenever changes are made. The ability to link articles to JIRA helps tie technical issues to real problems that were solved.

Confluence is very feature rich and takes some time to learn, but it is worth the investment. I look forward to keep using it to help keep us organized!


Richard L.

Great for collaboration, terrible as a knowledge base

It puts documentation all in one place.


Verified Reviewer

Agility and Feature rich

We love confluence, we are using it as Intranet and wiki page for internal users. Inside and outside teams. This is the perfect replacement of Microsoft Sharepoint.


Vedarth K.

Not the greatest one but does a descent job of maintaining knowledgebase

Overall the experience is "Okay" the only reason to use confluence is that it is easy to collaborate as it is part of Atlassian's suite of products.


Steve M.
Industry: Nonprofit Organisation Management
Company size: 501-1,000 Employees

The Collaboration Platform You've Waited For

Used Daily for 2+ years
Reviewed on 31/10/2019
Review Source: Capterra

We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

Pros

Real-time simultaneous editing
Ease of finding and organizing what I've written
Constantly adding new features
Integration with Jira and Trello is great, but also works as lightweight project management by itself

Cons

Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things.
I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL)
One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better.
Also, printing is pretty tough when you have tables.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Mike F.
Industry: Sports
Company size: 11-50 Employees

Great For Internal (Technical) Documentation

Used Weekly for 2+ years
Reviewed on 6/10/2020
Review Source: Capterra

Confluence helped our team docuemnt our processes and compile our technical documentation and scripts in a central location. Confluence makes it easy to create and share a document, and also update docuemtnatiion and alert 'watchers' (those tied to a page) whenever changes are made. The ability to link articles to JIRA helps tie technical issues to real problems that were solved.

Confluence is very feature rich and takes some time to learn, but it is worth the investment. I look forward to keep using it to help keep us organized!

Pros

The thing that I like most about Confluence is that I can create linked set articles in order to maintain technical documentation, which can be distributed across a wide range of teams and departments easily using the built-in shared features. The tools make it easy to embed pages within a page in order to create easy to follow guides. The ability to use tables and pictures helps a lot as well, and they're a lot of add-ins that can be used, such as code blocks!

Cons

If not set-up well, the organization of a workspace can get out of hand, making articles very hard to find. It is paramount to have a plan when creating pages and documents. There are not a lot of custom formatting options, and as far as I can tell, no way to automatically create a table of contents for a page, which would be a huge benefit.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Richard L.
Industry: Computer Software
Company size: 51-200 Employees

Great for collaboration, terrible as a knowledge base

Used Daily for 1+ year
Reviewed on 12/07/2018
Review Source: Capterra

It puts documentation all in one place.

Pros

We use the cloud version for customer facing knowledge base (KB). A great tool for creating and maintaining documentation and how-to articles.

Allows for numerous contributors, there are a lot of add-ons for features and functionality within a document.

Syncs well with other Atlassian tools.

Theme controls are fairly robust.

The search is in depth and comprehensive, returns results from tags and body of a page or article.

User community and KB is very helpful and responsive.

Cons

Our users are our customers, so inviting confusing and creating users is convoluted and limited. Once you designate the space as a KB, Confluence should provide user access in a way unique to a KB, but it the invitation process is still worded like a collaboration tool AND emails are NOT customizable.

Users get bombarded by emails when a page is updated. The default setting is to have all users automatically watching the entire space, so when any update is made multiple emails are sent. You CANNOT set the user or group defaults for email preferences.

SSO capabilities are not available in the cloud version.

The user web service is severely limited and does not solve the issue.

While there are a ton of add-ons from the marketplace, they are all 3rd party and these can deliver way more than Atlassian's supported offerings. This was a pro, but the con is that they are also limited to what they can tie into. We tried to use a theme from the market place, but it did not support the comprehensive search capabilities, only returned tags.

Admin navigation is confusing, I use the product every day, yet I am constantly fumbling around trying to find where to go to do what I'm trying to do.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Verified Reviewer
Industry: Telecommunications
Company size: 1,001-5,000 Employees

Agility and Feature rich

Used Daily for 1+ year
Reviewed on 22/09/2020
Review Source: Capterra

We love confluence, we are using it as Intranet and wiki page for internal users. Inside and outside teams. This is the perfect replacement of Microsoft Sharepoint.

Pros

Confluence is used as our Intranet. Not only we are able to customize team-based site but as well as global communications and document share throughout the company. We like the tool, the power and the easiness.

Cons

It took us time to understand the new way of sharing document. We are coming from the old file server world and we did not shifted easily to the "inline" data sharing. You have to get used to it. When done, this is working perfectly

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Vedarth K.
Industry: Computer Software
Company size: 51-200 Employees

Not the greatest one but does a descent job of maintaining knowledgebase

Used Daily for 1+ year
Reviewed on 17/01/2020
Review Source: Capterra

Overall the experience is "Okay" the only reason to use confluence is that it is easy to collaborate as it is part of Atlassian's suite of products.

Pros

Confluence is part of the Atlassian suite of products which makes managing everything easy. We use Jira for project management and using Confluence along with Jira helps us easily collaborate on our knowledge base.

Cons

The formatting options are limited, it is not easy to create anchors for headings in the document which was a big issue for us, we were not able to create small menu for the page at the top.
Most of the basic configuration is not there by default, many times you need to buy it from market place.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

User recommendation
8.1/10
Based on 1,677 user ratings
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Atlassian Confluence Pricing

Atlassian Confluence Pricing

Starting from
US$10.00/month
Free Trial
Subscription
Value for money

Up to 10 users - $10 monthly flat fee for small teams.
11-100 users - $5 per user/month for larger and expanding teams.

Up to 10 users - $10 monthly flat fee for small teams.
11-100 users - $5 per user/month for larger and expanding teams.

Value for Money
4.2/5
Based on 1,677 user ratings
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Atlassian Confluence Features

Atlassian Confluence Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customisable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4.3/5
Based on 1,677 user ratings
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Categories

Additional information for Atlassian Confluence

Additional information for Atlassian Confluence

Key features of Atlassian Confluence

  • @mentions
  • Access control
  • Advanced search
  • Advanced table editing
  • Ask, vote on & answer questions
  • Automatic notifications
  • Collaborative editing
  • Collaborative workspace
  • Communication management
  • Concurrent user capacity
  • Content collaboration
  • Content management
  • Custom layouts
  • Dashboard
  • Disaster recovery
  • Document management
  • Document storage
  • Drag & drop editing
  • Dynamic content management
  • Email integration
  • Event planning
  • Feedback management
  • File management
  • Full text search
  • GCal integration
  • Guide, manual, operating policy publishing
  • Inline, page & file commenting
  • Internal Q&A
  • JIRA Software release, sprint & issue planning
  • JIRA integration
  • JIRA project tracking
  • Knowledge base
  • Leaderboards for topic experts
  • Livesearch macro
  • Load-balancing
  • Macros/add-ons
  • Massive plugin ecosystem
  • Meeting notes
  • Mobile & desktop synchronization
  • Multimedia support
  • OnDemand or hosted
  • Outlook integration
  • PDF, Office doc & image sharing
  • Page & file versioning
  • Permission management
  • Preview functionality
  • Product requirements
  • Project management
  • Project plans
  • Real time editing
  • Real time feedback
  • Rich text editor
  • Share button
  • Social features
  • Space directory
  • Task notifications
  • Task tracking
  • Team activity tracking
  • Team calendars
  • Team leave, travel & roster scheduling
  • Template management
  • Type-ahead search integration
  • Unlimited spaces
  • Voting
  • iCal integration

Benefits

  • One platform that houses content creation, real time editing, document management, social features, and more.
  • Industry trusted by 30,000+ organizations.
  • First class Jira integration.
  • Customize with over 3,000 apps from the Atlassian Marketplace
  • Flexible enough to grow with your team and your organization through a consistent and logical organization method.
  • Available on both desktop and mobile native apps.

  • Atlassian Confluence FAQs

    Atlassian Confluence FAQs

    Below are some frequently asked questions for Atlassian Confluence.

    Q. What type of pricing plans does Atlassian Confluence offer?

    Atlassian Confluence offers the following pricing plans:

    Starting from: US$10.00/month

    Pricing model: Subscription

    Free Trial: Available

    Up to 10 users - $10 monthly flat fee for small teams. 11-100 users - $5 per user/month for larger and expanding teams.

    Q. What are the main features of Atlassian Confluence?

    Atlassian Confluence offers the following features:

    • @mentions
    • Access control
    • Advanced search
    • Advanced table editing
    • Ask, vote on & answer questions
    • Automatic notifications
    • Collaborative editing
    • Collaborative workspace
    • Communication management
    • Concurrent user capacity
    • Content collaboration
    • Content management
    • Custom layouts
    • Dashboard
    • Disaster recovery
    • Document management
    • Document storage
    • Drag & drop editing
    • Dynamic content management
    • Email integration
    • Event planning
    • Feedback management
    • File management
    • Full text search
    • GCal integration
    • Guide, manual, operating policy publishing
    • Inline, page & file commenting
    • Internal Q&A
    • JIRA Software release, sprint & issue planning
    • JIRA integration
    • JIRA project tracking
    • Knowledge base
    • Leaderboards for topic experts
    • Livesearch macro
    • Load-balancing
    • Macros/add-ons
    • Massive plugin ecosystem
    • Meeting notes
    • Mobile & desktop synchronization
    • Multimedia support
    • OnDemand or hosted
    • Outlook integration
    • PDF, Office doc & image sharing
    • Page & file versioning
    • Permission management
    • Preview functionality
    • Product requirements
    • Project management
    • Project plans
    • Real time editing
    • Real time feedback
    • Rich text editor
    • Share button
    • Social features
    • Space directory
    • Task notifications
    • Task tracking
    • Team activity tracking
    • Team calendars
    • Team leave, travel & roster scheduling
    • Template management
    • Type-ahead search integration
    • Unlimited spaces
    • Voting
    • iCal integration

    Q. Who are the typical users of Atlassian Confluence?

    Atlassian Confluence has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Mid Size Business

    Q. What languages does Atlassian Confluence support?

    Atlassian Confluence supports the following languages:

    English, French, German, Japanese, Korean, Portuguese, Russian, Spanish

    Q. What type of pricing plans does Atlassian Confluence offer?

    Atlassian Confluence has the following pricing plans:

    Subscription

    Q. Does Atlassian Confluence support mobile devices?

    Atlassian Confluence supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Atlassian Confluence integrate with?

    Atlassian Confluence integrates with the following applications:

    Bitium, CA Flowdock, Creately, Gliffy, Jira, Jira Service Desk, K3, Lucidchart, SharePoint, iorad

    Q. What level of support does Atlassian Confluence offer?

    Atlassian Confluence offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials