Brightcove

Pros

I use Brightcove daily as a Digital Production Manager. The entire interface is intuitive and user-friendly, from uploading videos to creating playlists to manipulating players. Their gallery players are my favorite aspect because it layouts playlists in a clean, modern player and easy to integrate into landing pages. Also their customer support is top-notch. When I have trouble with customizing a player or troubleshooting why a set of them weren't working on my webpages, their engineers provided quick, thorough support.

Cons

What I like least is the limited analytics available. Most often than not, our clients want to know how many unique views they received or how many people viewed the video at specific time markers. Brightcove, unfortunately, doesn't supply this data.

Pros

It does a decent job at getting the analytics you need, if you're patient enough to wait for who knows how long to get the information back. You're not going to forget about YouTube, but there is still some value to be had from Brightcove.

Cons

The reporting isn't super flexible, robust, or timely. It could definitely be because of the way our organization has implemented Brightcove, but it's not uncommon to wait 10+ minutes for a simple report to see how many views a couple videos have received.

Pros

I love how easy it is to embed video hosted on Brightcove in our website or resource center. We pull video directly from brightcove into streams in uberflip, and it requires no work beyond the initial setup. I really appreciate all of the options in players as well, from adding logos, skins, playback options, etc., it's easy to customize. Video is such an important part of our business, Brightcove is also by extension!

Cons

This is totally on my organization and not on Brightcove, but we have a lot of users in our instance. These users have caused issues by changing things in Brightcove, which cause issues on our website or on our resource center. I have not figured out how to, or if it is possible to, approve/deny changes made to videos before they are published.

Pros

My favorite thing about Brightcove is the social functionality that allows me to publish videos to Youtube, Twitter, and other platforms. I don't have to export video and import it elsewhere. It makes sharing simple.

Cons

My least favorite thing about Brightcove has to do with our users who upload duplicate content, or who don't use proper tags. We have thousands of videos, one video can be in 20+ languages, and when users aren't adding them in a uniform manner, searching them can be a real hassle.