--- description: Learn how SysAid can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SysAid Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [SysAid](/software/90863/sysaid) # SysAid Canonical: https://www.getapp.co.nz/software/90863/sysaid Page: 1 / 21\ Next: [Next page](https://www.getapp.co.nz/software/90863/sysaid?page=2) > SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management. > > Verdict: Rated **4.5/5** by 503 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of SysAid • Employees can receive assistance much faster, reducing mean time to resolution (MTTR) for support requests. • Administrators are able to resolve complex issues more quickly, improving overall response times. • The intuitive interface and conversational self-serve experience enable employees to access support at any time through their preferred channels. • Improved employee satisfaction (CSAT) scores are achieved through exceptional self-service options. • IT administrators and service management leaders are able to focus on strategic tasks and projects, rather than routine support requests. • Employees are not required to wait for responses and can maintain their workflow, resulting in fewer interruptions. •Productivity is optimized across the organization due to faster issue resolution and streamlined support processes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 503 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SysAid Technologies - **Location**: Toronto, Canada - **Founded**: 2002 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian, Spanish - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin and 189 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Responses - Automated Routing - Availability Management - Bandwidth Monitoring - Barcode/Ticket Scanning ## Integrations (39 total) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... and 24 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.co.nz/directory/325/it-asset-management/software) - [Workflow Management Software](https://www.getapp.co.nz/directory/566/business-workflow/software) - [Server Monitoring Tools](https://www.getapp.co.nz/directory/652/it-server-network-monitoring/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4066 reviews) 2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3396 reviews) 3. [Zoho Desk](https://www.getapp.co.nz/software/10036/zoho-desk) — 4.5/5 (2209 reviews) 4. [Freshservice](https://www.getapp.co.nz/software/91351/freshservice) — 4.5/5 (642 reviews) 5. [Milvus](https://www.getapp.co.nz/software/132287/milvus) — 4.8/5 (292 reviews) ## Reviews ### "We can track resolved incidents and help customers solve them quickly" — 5.0/5 > **Sarah** | *9 January 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Sysaid's incident and request management is excellent; the service is responsive and helpful around the clock, and any issues we encounter are quickly resolved. The ease of use for both our IT staff and our end customers. It offers every feature and capability expected of an IT service management system. > > **Cons**: Reports and the dashboard's interface might use some work, as could the overall presentation. The implementation may be fine-tuned to match the new designs, and new features might be added to the reports and dashboards. > > The central hub for reporting problems and requesting help with information technology. With this application, corporate leaders may see how their IT department is performing as a whole. It also helps customers effectively report issues and request services. ----- ### "SysAid Helpdesk" — 4.0/5 > **Rasheed** | *23 December 2024* | Retail | Recommendation rating: 7.0/10 > > **Pros**: The SysAid's application is great at managing the work load of the team i work in it better organize specifically what task are meant for which individual. > > **Cons**: SysAid's GUI can be at times very hard to navigate and sometime to cluttered it also looks dated compared to other helpdesk application. > > Experience with he application has been a love hate relationship sometime it gets on my nerves but at the end of the day it is a general application the organization i work in use. ----- ### "I look forward to SysAid 4 years from now." — 3.0/5 > **Samuel** | *3 December 2024* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: AI's ability to reference Company Documents. > > **Cons**: To many bugs in the system Non-HTML email system > > Implementation is still happening after go live. That stressful. ----- ### "Ease of deployment and use of SysAid" — 5.0/5 > **Shuma** | *22 November 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of deployment, automated task assignment and proactive support by suggesting possible solutions > > **Cons**: The AD/LDAP integration can be a bit daunting sometimes and the Remote control offering can be abit un reliable > > It has been pleasant owing to ghe customer support, guaranteed data security through regular reviews with regard to cybersecurity and overall value for money ----- ### "SysAid AI agent Excels" — 4.0/5 > **Andrew** | *21 March 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: The AI agent has proven to be a very valuable tool that has greatly increased efficiency and end user satisfaction. > > **Cons**: I would like to see a deployment of the SysAid agent via Intune in addition to some kind of remote access tool for our users who utilize android tablets for 100% of their work. > > Overall integration and use was straight forward with only a few deficiencies in their documentation. The issues we experienced had more to do with changes with Microsoft rather than the SysAid portion, but documentation issues are still documentation issues ----- Page: 1 / 21\ Next: [Next page](https://www.getapp.co.nz/software/90863/sysaid?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/90863/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data