Microsoft Dynamics 365 Business Central

Enterprise resource planning for SMBs, formerly Dynamics NAV

3.7 /5 (85 reviews) Write a Review!

Microsoft Dynamics 365 Business Central Overview

What is Microsoft Dynamics 365 Business Central?

Microsoft Dynamics 365 Business Central, formerly Microsoft Dynamics NAV, is an enterprise resource planning solution for small and medium sized businesses. The platform enables businesses to manage finances, projects, sales, customer relationships, manufacturing, supply chains, analytics, and more.

Financial management and accounting tools help users manage their cash, assets, and banking, while supply chain, manufacturing and operations tools enable users to track and manage their production, inventory, orders, and vendors. Sales and service functionality allows users to manage their contacts, sales opportunities, and service contracts. With project management tools, users can create estimates, track projects, and manage capacity.

Microsoft Dynamics 365 Business Central also supports flexible deployment, business intelligence and reporting, plus multiple currencies and languages. The reporting feature enables financial performance to be charted in real time using built in Power BI dashboards. With customer interaction tracking, leads can be captured, prioritized, and tracked to show full interaction history.

Microsoft Dynamics 365 Business Central integrates with Outlook, Word, and Excel to help users complete common tasks directly from other platforms, with the same capabilities across iOS, Android, and Windows platforms from desktop, laptop, and mobile devices.

Microsoft Dynamics 365 Business Central Overview

Pricing

Starting from
US$8.00/month

Pricing options

Free Trial
Subscription
Value for money

Essentials: $70 per user, per month.
Premium: $100 per user, per month.
Team Members: from $8 per user, per month.

Contact vendor for information on included features and additional pricing information.


Microsoft Dynamics 365 Business Central Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
Arabic, Czech, Danish, Dutch, English and 15 others, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Media

Microsoft Dynamics 365 Business Central team site
Microsoft Dynamics 365 Business Central insights
Microsoft Dynamics 365 Business Central business overview
Microsoft Dynamics 365 Business Central financial reports
Microsoft Dynamics 365 Business Central customer interaction tracking
Microsoft Dynamics 365 Business Central inventory management
Microsoft Dynamics 365 Business Central project management
Microsoft Dynamics 365 Business Central secure customer data storage
Microsoft Dynamics 365 Business Central video Microsoft Dynamics 365 Business Central screenshot: Microsoft Dynamics 365 Business Central team site Microsoft Dynamics 365 Business Central screenshot: Microsoft Dynamics 365 Business Central insights Microsoft Dynamics 365 Business Central screenshot: Microsoft Dynamics 365 Business Central business overview Microsoft Dynamics 365 Business Central screenshot: Microsoft Dynamics 365 Business Central financial reports Microsoft Dynamics 365 Business Central screenshot: Microsoft Dynamics 365 Business Central customer interaction tracking Microsoft Dynamics 365 Business Central screenshot: Microsoft Dynamics 365 Business Central inventory management Microsoft Dynamics 365 Business Central screenshot: Microsoft Dynamics 365 Business Central project management Microsoft Dynamics 365 Business Central screenshot: Microsoft Dynamics 365 Business Central secure customer data storage

Microsoft Dynamics 365 Business Central Reviews

Microsoft Dynamics 365 Business Central Reviews

Overall rating
3.7
/
5
Excellent
25

Very good
30

Average
16

Poor
7

Terrible
7

Value for Money
3.3
Features
3.6
Ease of Use
3.3
Customer Support
3.5
65% recommended this app
Verified Reviewer

Accounting Intern

It is good


Ashley R.

The new way to do business

Our business is running smoother since changing but we are slowly getting everything in the new system. It is taking some time but it easy to find orders/invoices when you know what to look for. I use it daily to send invoices, correct price errors, correct PO numbers.


Scott M.

I have worked in the supply chain for 5 years now and have experience with 3 different ERP's. Our old ERP was limiting, though it was also fairly straight forward. The biggest issue seemed to be how incredibly date sensitive how ever without requiring dates at the same time. This pushed the change to a new ERP and Microsoft NAV was chosen through their partner company Just Foods.

A truly bizarre system, the flow of documentation through the program makes little sense and over complicates what would normally be easy transactions. For instance Purchase Orders follow this document flow - First the purchase order is created once you receive your order, a warehouse receipt document is created and received in. However, once it is received in the warehouse, the receipt document disappears and becomes a posted receipt document (both have completely different document numbers that don't connect to each other). At this point your original Purchase order has been changed to reflect what ever was received in, and you have to have a second column to view what you originally ordered. Otherwise, figuring out if you over or under received is difficult at best. Now once the invoice comes in and is posted against the posted warehouse document, your purchase order disappears. The only place your purchase order exists in its original form is the in Purchase order Archive, which was never mentioned to us during implementation, forcing us to call Just Foods later on and pay for their customer service.

This same, strange flow of documents, that are essentially intermediary documents only existing to complete a transaction, over complicate what should be a straight forward shipping and receiving process. There are some other basic functionality issues, like figuring out what day you actually shipped or received an item. The easiest way to figure that out seems to require access to the warehouse functionality, which you may or may not want people to have. We get a lot of errors where the tables are locked with other users, and you are just stuck until the report or other person finishes up. The Dimensions on lines can mysteriously disappear, even though the G/L Code and Department code show as filled out in the order. Our MRP has never worked correctly, so in general, we are forced to use Excel to put together our production schedule. All in all, its a sub-par program that you can tell is 5 or 6 different original programs that have been slapped together to try an resemble an ERP system.

Now having said all that, obviously I am looking at this from a supply chain perspective as it is what I do. Perhaps on the accounting end it has some ease of use, but due to how difficult it is to understand on the operations end, the accounting rarely comes out correct due to faulty information in the system. On the positive side there do seem to be a million different ways to do the same thing in NAV, and many of the built in reports are extremely useful assuming that the information in the system is correct.


Lora L.

Pretty easy to navigate, but the screen formatting needs adjusted

We use the collections module, sales, purchasing, service cost, job cost, subcontractor module, and more. We use purchase orders and 3 way matching and use dynamics for a wide range of use.


Verified Reviewer

Dynamics Review

It is really for basic use. If you are part of a manufacturing business or a large business, the software is not for you. In my experience, it is best used for small to mid size companies. The support is also terrible.


Verified Reviewer
Industry: Accounting
Company size: 201-500 Employees

Accounting Intern

Used Daily for 1+ year
Reviewed on 21/01/2019
Review Source: Capterra

It is good

Pros

Categories of Account Receivable, Account Payable, and General Ledger

Cons

it has lot of information that I need to learn

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Ashley R.
Industry: Consumer Goods
Company size: 11-50 Employees

The new way to do business

Used Daily for 1-5 months
Reviewed on 17/09/2019
Review Source: Capterra

Our business is running smoother since changing but we are slowly getting everything in the new system. It is taking some time but it easy to find orders/invoices when you know what to look for. I use it daily to send invoices, correct price errors, correct PO numbers.

Pros

I like that we are able to have all of our stages in one program. From our quotes to our invoices, we can keep track of the progress of each transaction. You can search by customer, order number, PO number, amount and there are many more options. After some training and a better understanding of how accounting works, I have excelled at understanding what needs to be done to correct issues or fix errors. I appreciate the ability to put notes on each quote, order, and invoice.

Cons

I wish there was a little more features such as having automatic invoices from multiple vendors but I think they may be working on that. I also wish there was a creation date for invoices and not just a posting date. I also wish there was a way to link invoices after you have made a change/correction such as the PO number being incorrect. Once you change the PO number, you have no idea that it went to another invoice.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Scott M.

Reviewed on 30/07/2013
Review Source: SoftwareAdvice

I have worked in the supply chain for 5 years now and have experience with 3 different ERP's. Our old ERP was limiting, though it was also fairly straight forward. The biggest issue seemed to be how incredibly date sensitive how ever without requiring dates at the same time. This pushed the change to a new ERP and Microsoft NAV was chosen through their partner company Just Foods.

A truly bizarre system, the flow of documentation through the program makes little sense and over complicates what would normally be easy transactions. For instance Purchase Orders follow this document flow - First the purchase order is created once you receive your order, a warehouse receipt document is created and received in. However, once it is received in the warehouse, the receipt document disappears and becomes a posted receipt document (both have completely different document numbers that don't connect to each other). At this point your original Purchase order has been changed to reflect what ever was received in, and you have to have a second column to view what you originally ordered. Otherwise, figuring out if you over or under received is difficult at best. Now once the invoice comes in and is posted against the posted warehouse document, your purchase order disappears. The only place your purchase order exists in its original form is the in Purchase order Archive, which was never mentioned to us during implementation, forcing us to call Just Foods later on and pay for their customer service.

This same, strange flow of documents, that are essentially intermediary documents only existing to complete a transaction, over complicate what should be a straight forward shipping and receiving process. There are some other basic functionality issues, like figuring out what day you actually shipped or received an item. The easiest way to figure that out seems to require access to the warehouse functionality, which you may or may not want people to have. We get a lot of errors where the tables are locked with other users, and you are just stuck until the report or other person finishes up. The Dimensions on lines can mysteriously disappear, even though the G/L Code and Department code show as filled out in the order. Our MRP has never worked correctly, so in general, we are forced to use Excel to put together our production schedule. All in all, its a sub-par program that you can tell is 5 or 6 different original programs that have been slapped together to try an resemble an ERP system.

Now having said all that, obviously I am looking at this from a supply chain perspective as it is what I do. Perhaps on the accounting end it has some ease of use, but due to how difficult it is to understand on the operations end, the accounting rarely comes out correct due to faulty information in the system. On the positive side there do seem to be a million different ways to do the same thing in NAV, and many of the built in reports are extremely useful assuming that the information in the system is correct.

Rating breakdown

Ease of Use
Customer Support

Lora L.
Industry: Construction
Company size: 11-50 Employees

Pretty easy to navigate, but the screen formatting needs adjusted

Used Daily for 6-12 months
Reviewed on 19/09/2019
Review Source: Capterra

We use the collections module, sales, purchasing, service cost, job cost, subcontractor module, and more. We use purchase orders and 3 way matching and use dynamics for a wide range of use.

Pros

You can easily adjust titles to be in red or have distinctive features to stand out, but it is not always easy to do on the financial module and you cannot do it when using features like smartlist.

Cons

The inability to generate certain reports (you have to set them up yourself) which can be VERY time consuming.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Machinery
Company size: 51-200 Employees

Dynamics Review

Used Daily for 2+ years
Reviewed on 11/01/2019
Review Source: Capterra

It is really for basic use. If you are part of a manufacturing business or a large business, the software is not for you. In my experience, it is best used for small to mid size companies. The support is also terrible.

Pros

Pulling information out of the system in simple reporting isn't bad if you leave it in the same format. Basic reports are easy to read, and usually you can get the numbers in that you need by updating fields.

Cons

Entering information is extremely time consuming. You have to be very familiar with the software to be able to know what you can and cannot tab through. Pulling any information into excel is extremely time consuming and takes a lot of manipulation for it to look presentable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
7.2/10
Based on 85 user ratings
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Microsoft Dynamics 365 Business Central Pricing

Microsoft Dynamics 365 Business Central Pricing

Starting from
US$8.00/month
Free Trial
Subscription
Value for money

Essentials: $70 per user, per month.
Premium: $100 per user, per month.
Team Members: from $8 per user, per month.

Contact vendor for information on included features and additional pricing information.

Essentials: $70 per user, per month.
Premium: $100 per user, per month.
Team Members: from $8 per user, per month.

Contact vendor for information on included features and additional pricing information.

Value for Money
3.3/5
Based on 85 user ratings
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Microsoft Dynamics 365 Business Central Features

Microsoft Dynamics 365 Business Central Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
3.6/5
Based on 85 user ratings
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Categories

Additional information for Microsoft Dynamics 365 Business Central

Additional information for Microsoft Dynamics 365 Business Central

Key features of Microsoft Dynamics 365 Business Central

  • API
  • Accounting management
  • Assets & banking management
  • Bank reconciliation
  • Bills of material
  • Budgeting & forecasting
  • Business intelligence & reporting
  • CRM integration
  • Calendar management
  • Campaign management
  • Capacity monitoring
  • Cash flow statement
  • Cash management
  • Configuration management
  • Consolidation / roll-up
  • Contact management
  • Contract management
  • Demand forecasting
  • Dispatch management
  • Document management
  • Employee management
  • Estimating
  • Financial management
  • Fixed asset management
  • General ledger
  • HR management
  • Inventory management
  • Inventory tracking
  • Invoice management
  • Item management & tracking
  • Job management
  • Manufacturing solutions
  • Microsoft Outlook integration
  • Multi-currency
  • Multi-language
  • Multi-location
  • Opportunity management
  • Planning tools
  • Price management
  • Production management
  • Production tracking
  • Project management
  • Project tracking
  • Projections
  • Purchase order management
  • Real time data
  • Real time reporting
  • Receipt management
  • Reporting & statistics
  • Resource allocation
  • Returns management
  • Sales & inventory forecasting
  • Sales & marketing
  • Sales orders
  • Sales tax management
  • Service management
  • Supplier management
  • Supply chain management
  • Task management
  • Timesheets
  • Version management
  • Warehouse management
  • Workflow management

Benefits

Manage cash, assets and banking with financial management and accounting features.
Track and manage inventory, orders, and vendors with supply chain management and manufacturing tools.
Manage contacts, sales opportunities, and service contract with sales and service functionality.
Create estimates and track projects with project management capabilities.
Support international currencies with multi-currency and language features.

Microsoft Dynamics 365 Business Central FAQs

Microsoft Dynamics 365 Business Central FAQs

Below are some frequently asked questions for Microsoft Dynamics 365 Business Central.

Q. What type of pricing plans does Microsoft Dynamics 365 Business Central offer?

Microsoft Dynamics 365 Business Central offers the following pricing plans:

Starting from: US$8.00/month

Pricing model: Subscription

Free Trial: Not Available

Essentials: $70 per user, per month. Premium: $100 per user, per month. Team Members: from $8 per user, per month. Contact vendor for information on included features and additional pricing information.

Q. What are the main features of Microsoft Dynamics 365 Business Central?

Microsoft Dynamics 365 Business Central offers the following features:

  • API
  • Accounting management
  • Assets & banking management
  • Bank reconciliation
  • Bills of material
  • Budgeting & forecasting
  • Business intelligence & reporting
  • CRM integration
  • Calendar management
  • Campaign management
  • Capacity monitoring
  • Cash flow statement
  • Cash management
  • Configuration management
  • Consolidation / roll-up
  • Contact management
  • Contract management
  • Demand forecasting
  • Dispatch management
  • Document management
  • Employee management
  • Estimating
  • Financial management
  • Fixed asset management
  • General ledger
  • HR management
  • Inventory management
  • Inventory tracking
  • Invoice management
  • Item management & tracking
  • Job management
  • Manufacturing solutions
  • Microsoft Outlook integration
  • Multi-currency
  • Multi-language
  • Multi-location
  • Opportunity management
  • Planning tools
  • Price management
  • Production management
  • Production tracking
  • Project management
  • Project tracking
  • Projections
  • Purchase order management
  • Real time data
  • Real time reporting
  • Receipt management
  • Reporting & statistics
  • Resource allocation
  • Returns management
  • Sales & inventory forecasting
  • Sales & marketing
  • Sales orders
  • Sales tax management
  • Service management
  • Supplier management
  • Supply chain management
  • Task management
  • Timesheets
  • Version management
  • Warehouse management
  • Workflow management

Q. Who are the typical users of Microsoft Dynamics 365 Business Central?

Microsoft Dynamics 365 Business Central has the following typical customers:

Small Business, Non Profit, Mid Size Business

Q. What languages does Microsoft Dynamics 365 Business Central support?

Microsoft Dynamics 365 Business Central supports the following languages:

Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Q. What type of pricing plans does Microsoft Dynamics 365 Business Central offer?

Microsoft Dynamics 365 Business Central has the following pricing plans:

Subscription

Q. Does Microsoft Dynamics 365 Business Central support mobile devices?

Microsoft Dynamics 365 Business Central supports the following devices:

Android, iPhone, iPad

Q. What other apps does Microsoft Dynamics 365 Business Central integrate with?

Microsoft Dynamics 365 Business Central integrates with the following applications:

Astea Alliance, Avalara, Belladati, Coresystems, Cronforce, Mobile Field Report, NetDispatcher, Nexus, Odyssee Service, Pepperi

Q. What level of support does Microsoft Dynamics 365 Business Central offer?

Microsoft Dynamics 365 Business Central offers the following support options:

Online Support, Phone Support, Video Tutorials, Knowledge Base