--- description: Learn how Dynamics 365 can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Dynamics 365 Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [ERP Systems](/directory/322/enterprise-resource-planning-erp/software) > [Dynamics 365](/software/90844/dynamics-365) # Dynamics 365 Canonical: https://www.getapp.co.nz/software/90844/dynamics-365 Page: 1 / 234\ Next: [Next page](https://www.getapp.co.nz/software/90844/dynamics-365?page=2) > Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. > > Verdict: Rated **4.4/5** by 5830 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Dynamics 365 • Connect teams, processes, and data across your organization to create customer experiences and operational agility • Built-in AI-powered experiences including Microsoft Copilot • Get a complete picture of the business by connecting and accessing data from multiple sources • Improve productivity by collaborating and sharing insights with tools including Microsoft Teams and Microsoft 365 • Quickly modify processes to respond to changing needs by bringing Microsoft Power Platform together with Dynamics 365 ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5830 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Accounting - Accounts Payable - Accounts Receivable - Activity Dashboard - Activity Tracking - Asset Lifecycle Management - Bank Reconciliation - Billing & Invoicing - Budgeting/Forecasting - Business Intelligence - CRM - Calendar Management - Calendar/Reminder System - Campaign Management - Campaign Planning - Cash Management - Chat/Messaging - Collaboration Tools - Commission Management ## Integrations (24 total) - ADP Workforce Now - Ameyo - AskNicely - Campaign Monitor by Marigold - Docusign - Five9 - Gainsight CS - InsideView - Lattice Engines - LinkedIn for Business - Microsoft 365 - Microsoft Azure - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ERP Systems](https://www.getapp.co.nz/directory/322/enterprise-resource-planning-erp/software) ## Related Categories - [ERP Systems](https://www.getapp.co.nz/directory/322/enterprise-resource-planning-erp/software) - [Business Management Software](https://www.getapp.co.nz/directory/581/business-management/software) - [Accounts Payable Software](https://www.getapp.co.nz/directory/237/accounts-payable/software) - [Fund Accounting Software](https://www.getapp.co.nz/directory/168/fund-accounting/software) - [Billing and Invoicing Software](https://www.getapp.co.nz/directory/240/billing-invoicing/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.co.nz/software/102533/hubspot-crm) — 4.5/5 (4466 reviews) 2. [Zoho CRM](https://www.getapp.co.nz/software/9908/zoho-crm) — 4.3/5 (6978 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.co.nz/software/142099/bigin-by-zoho-crm) — 4.7/5 (735 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.co.nz/software/90378/salesforce) — 4.4/5 (18786 reviews) 5. [Odoo](https://www.getapp.co.nz/software/102445/odoo) — 4.2/5 (1312 reviews) ## Reviews ### "D365 is the Complete Solution for Pro Services" — 4.0/5 > **Eric** | *9 December 2025* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Dynamics 365 is one of the most comprehensive tools that I have used, especially from the Sales \& Delivery side of the business. From start to finish, Dynamics has the ability to manage all aspects of a successful professional service organization. > > **Cons**: The configuration and set up can be exhausting because Dynamics 365 is so comprehensive and extensible. If the organization does not have a clearly defined roadmap for D365 implementation, the implementation and configuration team can quickly get lost and lose sight of end goals, requiring extensive rework. > > I have used D365 in multiple organizations. In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. This allows comms to be quickly and easily tied to Project records. This is a huge time saver for administrators when working with large pipelines of projects. ----- ### "Easy and quick to use" — 4.0/5 > **Stephanie** | *29 July 2025* | Apparel & Fashion | Recommendation rating: 9.0/10 > > **Pros**: This is the CRM used by my last job. I enjoyed the ease of use and figuring it out, in order to manage my day to day activity in the job. > > **Cons**: It did not track emails. You had to integrate with another software to track emails and activity with customers. > > Overall it was a great product to keep track of my database and set reminders to follow up with prospects. ----- ### "Room to Grow" — 3.0/5 > **Christian** | *1 May 2025* | Medical Devices | Recommendation rating: 7.0/10 > > **Pros**: The platform is very robust with different modules and infinite capabilities, from sales to service management to marketing, to HR. I appreciate Microsoft's commitment to improvement in technology by integrating things like Teams and Copilot into our CRM workflow. > > **Cons**: Microsoft makes you work with costly implementation partners to set up your system. The system also does not integrate naturally with Business Central on the accounting side. Make updates to the system can also take some time to learn through the advanced settings. > > Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an industry-leading CRM at this point. However, I'm hopeful that it will get to that point with further investment from Microsoft. ----- ### "Dynamics 365: Feature‑Rich and Transformative for Teams" — 4.0/5 > **Lucas** | *6 March 2026* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one connected ecosystem. That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools. The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the flexibility to shape it around your business rather than forcing you into rigid structures. > > **Cons**: One thing I liked least about Dynamics 365 is that its complexity can feel overwhelming at times—there’s a noticeable learning curve, especially when navigating advanced modules or configuring custom workflows. The interface, while powerful, can occasionally feel cluttered, and some tasks require more clicks than you’d expect. Additionally, performance can vary depending on the environment, and certain customizations or integrations may require more technical expertise than smaller teams typically have. > > My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations. Collaboration improves because teams aren’t working in silos, and having real‑time data available across modules helps with faster, more confident decision‑making. While there are moments where the interface feels dense or certain customizations require technical expertise, the platform ultimately delivers a robust, unified environment that can genuinely elevate how a business runs. ----- ### "Dynamics 365 - Simple, user friendly, and get's the job done" — 5.0/5 > **Robert** | *10 June 2025* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: Dynamics 365 is an excellent tool due to its simplicity and user-friendliness. The intuitive interface makes navigation easy, and the seamless integration of features enhances productivity. It’s perfect for businesses looking for an efficient, streamlined solution without a steep learning curve. > > **Cons**: The dashboard could use an upgrade for better user experience. The current layout makes it difficult to quickly access and display key metrics. Customization options are limited compared to competitors and it takes extra steps to view and analyze data, which can be frustrating for users who need to make quick, data-driven decisions. > > Overall, my experience with Dynamics 365 has been positive but it doesn’t have the WOW factor that other CRMs offer. While it gets the job done efficiently and provides solid functionality, the interface and features lack that extra level of innovation and polish seen in other platforms. 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