Dynamics 365

About Dynamics 365
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.
With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.
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Reviews
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- Industry: Architecture & Planning
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Streamlines CRM capabilities
Reviewed on 3/04/2024
Great for overall trend tracking and seeing multi-purpose groupings that can be filtered down to...
Great for overall trend tracking and seeing multi-purpose groupings that can be filtered down to their respective departments.
Pros
Simpler and more user-friendly than SAP on front and back ends.
Cons
The customer service gets a little impersonal and feels like a run-around at times.
Reasons for Switching to Dynamics 365
It was in addition to. We have many softwares we use in tandem with each other to bring the most effective, streamlined, and memorable client experience possible.- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent, comfortable, quick, safe, and reliable
Reviewed on 9/05/2024
my overall experience using Dynamics 365 was amazing, it is nice software, easy to use. The UI is...
my overall experience using Dynamics 365 was amazing, it is nice software, easy to use. The UI is also good, net and clean. It's very easy to navigate and if you need help, the help box is right there. If you need live help, you can always contact a rep to help.
Pros
Microsoft offers an excellent programme called Dynamics 365 to help you manage your business. Being a member of Microsoft is really beneficial since it gets more integrated with other MS Office applications
Cons
When they have to wait for a live representative, some consumers become disinterested in the product; worse, it's their only choice. I didn't prioritise this because I don't fit the description.
Alternatives Considered
Zoho CRMReasons for Switching to Dynamics 365
Not all of the features operate as promised. For more than eight months, we have been having trouble getting certain process rules and associated alerts to function correctly.- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Average CRM/Dashboard - Go with Salesforce
Reviewed on 19/07/2024
Overall experience was poor. I wish Upper Management at PMI would've asked for input before buying...
Overall experience was poor. I wish Upper Management at PMI would've asked for input before buying this knock-off of Salesforce.
Pros
What I liked about it was that it was very easy to customize. All you need to do is look for the "..." button, and nearly anything and everything can be changed.
Cons
The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices. Salesforce has everything all together in one system and is SO much easier. The dashboard was very average and was one of few things I couldn't customize.
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Dynamics 365 is a great software designed to your businesses unify its processes
Reviewed on 1/11/2024
Its great it gives us comlete the picture of whats happeing in the business and helps us to...
Its great it gives us comlete the picture of whats happeing in the business and helps us to analyze data and make meaningful improvments
Pros
Built-In Analytics helps us to make more informed and data driven decisions
Cons
Its a little more expensive and compicated than other but still has lots of benefits over other software
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
D365 - a viable Legacy ERP replacement
Reviewed on 2/04/2024
Once we got past the cutover pains (about 6 months) it has gotten easier to live with. I can also...
Once we got past the cutover pains (about 6 months) it has gotten easier to live with. I can also see why at an executive level, they made the decision to go with this solution. When compared to products like SAP and Oracle I think you will be far happier with your investment in D365 (buy with confidence).
Pros
Flexibility - It does take some custom coding, but it is a based product that you can tailor to meet all of your ERP related needs
Cons
The server based technology has bandwidth issues constantly (make sure you scale your system properly).
Expect your IT staff to grow significantly if you are coming from an AS400 based environment.
Requires isolation of support work (in an AS400 environment you can have generalist who do everything -- that will change drastically in this environment.
Dynamics 365 FAQs
Below are some frequently asked questions for Dynamics 365.Q. What type of pricing plans does Dynamics 365 offer?
Dynamics 365 offers the following pricing plans:
- Free Trial: Available
Contact Vendor for Pricing Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.
Q. Who are the typical users of Dynamics 365?
Dynamics 365 has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Dynamics 365 support?
Dynamics 365 supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish
Q. Does Dynamics 365 support mobile devices?
Dynamics 365 supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Dynamics 365 integrate with?
Dynamics 365 integrates with the following applications:
ADP Workforce Now, Ameyo, AskNicely, Campaign Monitor by Marigold, Docusign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, SOFT4RealEstate, Salesforce Sales Cloud, Sana Commerce, Tacton CPQ, airSlate SignNow
Q. What level of support does Dynamics 365 offer?
Dynamics 365 offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Dynamics 365.
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