Dynamics 365

4.4 (5,789)
Write a Review!
ERP and CRM applications from Microsoft

About Dynamics 365

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.


Images

Dynamics 365 Software - Microsoft Dynamics 365 sales opportunity tracking
Dynamics 365 Software - Microsoft Dynamics 365 finance and operations reports
Dynamics 365 Software - Microsoft Dynamics 365 omnichannel customer service
Dynamics 365 Software - Microsoft Dynamics 365 dynamic marketing workflows
View 5 more
Dynamics 365 video
Dynamics 365 Software - Microsoft Dynamics 365 sales opportunity tracking
Dynamics 365 Software - Microsoft Dynamics 365 finance and operations reports
Dynamics 365 Software - Microsoft Dynamics 365 omnichannel customer service
Dynamics 365 Software - Microsoft Dynamics 365 dynamic marketing workflows

Not sure about Dynamics 365? Compare with a popular alternative

Dynamics 365

4.4 (5,789)
VS.
Highly reviewed

Starting Price

No pricing found
US$14.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

117
205

Integrations

21
70

Ease of Use

4.1 (5,789)
4.2 (6,923)

Value for Money

4.1 (5,789)
4.3 (6,923)

Customer Service

4.2 (5,789)
4.1 (6,923)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

JIRA Service Management

4.5
#1 Alternative to Dynamics 365
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular...

Zoho CRM

4.3
#2 Alternative to Dynamics 365
Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close...

AbacusLaw

3.8
#3 Alternative to Dynamics 365
AbacusLaw is a flexible and dynamically scalable practice management solution to support legal professionals from solo...

WordPress

4.6
#4 Alternative to Dynamics 365
WordPress is a website and blog creation and publishing platform with tools for aesthetic designing, visitor tracking,...

Reviews

Overall rating

4.4 /5
(5,789)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support
4.2/5

Already have Dynamics 365?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 5,789
Victoria
Victoria
Overall rating
  • Industry: Architecture & Planning
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Streamlines CRM capabilities

Reviewed on 3/04/2024

Great for overall trend tracking and seeing multi-purpose groupings that can be filtered down to...

Great for overall trend tracking and seeing multi-purpose groupings that can be filtered down to their respective departments.

Pros

Simpler and more user-friendly than SAP on front and back ends.

Cons

The customer service gets a little impersonal and feels like a run-around at times.

Reasons for Switching to Dynamics 365

It was in addition to. We have many softwares we use in tandem with each other to bring the most effective, streamlined, and memorable client experience possible.
Arihant
Overall rating
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent, comfortable, quick, safe, and reliable

Reviewed on 9/05/2024

my overall experience using Dynamics 365 was amazing, it is nice software, easy to use. The UI is...

my overall experience using Dynamics 365 was amazing, it is nice software, easy to use. The UI is also good, net and clean. It's very easy to navigate and if you need help, the help box is right there. If you need live help, you can always contact a rep to help.

Pros

Microsoft offers an excellent programme called Dynamics 365 to help you manage your business. Being a member of Microsoft is really beneficial since it gets more integrated with other MS Office applications

Cons

When they have to wait for a live representative, some consumers become disinterested in the product; worse, it's their only choice. I didn't prioritise this because I don't fit the description.

Alternatives Considered

Zoho CRM

Reasons for Switching to Dynamics 365

Not all of the features operate as promised. For more than eight months, we have been having trouble getting certain process rules and associated alerts to function correctly.
Evan
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Average CRM/Dashboard - Go with Salesforce

Reviewed on 19/07/2024

Overall experience was poor. I wish Upper Management at PMI would've asked for input before buying...

Overall experience was poor. I wish Upper Management at PMI would've asked for input before buying this knock-off of Salesforce.

Pros

What I liked about it was that it was very easy to customize. All you need to do is look for the "..." button, and nearly anything and everything can be changed.

Cons

The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices. Salesforce has everything all together in one system and is SO much easier. The dashboard was very average and was one of few things I couldn't customize.

Simon
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Dynamics 365 is a great software designed to your businesses unify its processes

Reviewed on 1/11/2024

Its great it gives us comlete the picture of whats happeing in the business and helps us to...

Its great it gives us comlete the picture of whats happeing in the business and helps us to analyze data and make meaningful improvments

Pros

Built-In Analytics helps us to make more informed and data driven decisions

Cons

Its a little more expensive and compicated than other but still has lots of benefits over other software

Calvin
Overall rating
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

D365 - a viable Legacy ERP replacement

Reviewed on 2/04/2024

Once we got past the cutover pains (about 6 months) it has gotten easier to live with. I can also...

Once we got past the cutover pains (about 6 months) it has gotten easier to live with. I can also see why at an executive level, they made the decision to go with this solution. When compared to products like SAP and Oracle I think you will be far happier with your investment in D365 (buy with confidence).

Pros

Flexibility - It does take some custom coding, but it is a based product that you can tailor to meet all of your ERP related needs

Cons

The server based technology has bandwidth issues constantly (make sure you scale your system properly).

Expect your IT staff to grow significantly if you are coming from an AS400 based environment.

Requires isolation of support work (in an AS400 environment you can have generalist who do everything -- that will change drastically in this environment.

Showing 5 reviews of 5,789 Read all reviews

Dynamics 365 FAQs

Below are some frequently asked questions for Dynamics 365.

Dynamics 365 offers the following pricing plans:

  • Free Trial: Available

Contact Vendor for Pricing Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.

Dynamics 365 has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Dynamics 365 supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Dynamics 365 supports the following devices:

Android (Mobile), iPhone (Mobile)

Dynamics 365 integrates with the following applications:

ADP Workforce Now, Ameyo, AskNicely, Campaign Monitor by Marigold, Docusign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, SOFT4RealEstate, Salesforce Sales Cloud, Sana Commerce, Tacton CPQ, airSlate SignNow

Dynamics 365 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Dynamics 365.