Vivocha

Vivocha

Next Generation Customer Interaction Platform

4.5/5 (2 reviews)

Vivocha Overview

Vivocha is an emerging provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers right on the website Mobile or messaging app, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center.
More than 200 companies around the world, including ING, Crédit Agricole, L’Occitane, AXA, Genertel, Allianz, TUI, National Bank of Kuwait, E.ON, Accenture, NewLook, BMW, trust Vivocha technology to improve their Online customer care processes.
As a stand-alone platform, or fully integrated with pre-existing contact center technologies, Vivocha dramatically reduces deployment time and integration cost, resulting in fast ROI.

Pricing

Starting from
US$52.00/month
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Vivocha Reviews

Overall rating
4.5/5
100% positive reviews
1
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Verified Reviewer

The right platform for top customer experience

Used Monthly for 2+ years
Reviewed on 11/01/2019
Review Source: Capterra

Usually on chat interactions, in case of problems, it might take a while to understand what does the customer need, with all the feedback we get from the dashboard we are saving time in dealing with clients requests via chat

Pros

We have been using the chat and call back features of Vivocha for some years now and the whole team finds it very useful. For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions. It is very efficient so we receive all this information on real time.
The integrations of Vivocha with Megento and Zendesk work very well.

Cons

It has its cost so I would recommend it not for small brands/companies, but to business in which it is very important to have a high level of customer experience, otherwise most of the features that worth it might remain unused

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Stephanie watson

Convert Online Visitors Faster

Reviewed on 25/04/2013
Review Source: GetApp

Whether you provide a product, or a service, Vivocha can improve your customer service exponentially. As a freelance writer, I can use it and be available when visitors come to my website and be right there to answer questions. I could also hire sales/support staff to be there and use the product to push sales or offer an help desk service.

Pros

You can connect to many clients through one platform

Cons

You will need a live chat operator on duty

Vivocha Pricing

Starting from
US$52.00/month
Pricing options
Free Trial
Subscription

Vivocha licence fees are charged on a per-user, per-month basis to give you step-by-step scalability in your adoption of the services.

Vivocha Features

  • API
  • Activity Tracking
  • Mobile Integration

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customisable Branding
  • Customisable Reporting
  • Customisable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Vivocha

Key features of Vivocha

  • Agents & Routing Management
  • Co-Browsing
  • Complete Customization of Services
  • Ecommerce Integrations
  • Form Sharing
  • Google Analytics Integrations
  • Macros & Canned Response
  • Multichannel Platforrm
  • Open API
  • Page Pushing
  • Proactive Engagement Rules
  • SSL Support
  • Transcript Analysis & Data Export
  • Video Chat & Call
  • Visitors Tracking History
  • Voice Call: Click to Call, Call Back Now & Later

Benefits

Boosts online sales thanks to a significant increase in the conversion rate. Decreases the abandonment rate and increases the average sale price thanks to prompt support over multiple channels. Identifies hot leads and offers the best web experience on the market!

Vivocha FAQs

Below are some frequently asked questions for Vivocha.

Q. What type of pricing plans does Vivocha offer?

Vivocha offers the following pricing plans:

Starting from: US$52.00/month

Pricing model: Subscription

Free Trial: Not Available

Vivocha licence fees are charged on a per-user, per-month basis to give you step-by-step scalability in your adoption of the services.

Q. What are the main features of Vivocha?

Vivocha offers the following features:

  • Agents & Routing Management
  • Co-Browsing
  • Complete Customization of Services
  • Ecommerce Integrations
  • Form Sharing
  • Google Analytics Integrations
  • Macros & Canned Response
  • Multichannel Platforrm
  • Open API
  • Page Pushing
  • Proactive Engagement Rules
  • SSL Support
  • Transcript Analysis & Data Export
  • Video Chat & Call
  • Visitors Tracking History
  • Voice Call: Click to Call, Call Back Now & Later

Q. Who are the typical users of Vivocha?

Vivocha has the following typical customers:

Large Enterprises, Mid Size Business, Public Administrations

Q. What languages does Vivocha support?

Vivocha supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does Vivocha offer?

Vivocha has the following pricing plans:

Subscription

Q. Does Vivocha support mobile devices?

We do not have any information about what devices Vivocha supports

Q. What other apps does Vivocha integrate with?

Vivocha integrates with the following applications:

Docebo, Docebo, Google Drive, Joomla, Microsoft Dynamics CRM, Salesforce Sales Cloud, Shopify, Wordpress, Zendesk, Zendesk

Q. What level of support does Vivocha offer?

Vivocha offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support