QuickBooks eCommerce

We have two retail websites on shopify, and sell wholesale using the b2b portal or entering orders on behalf of our customers, depending on their region.

Initially we found Trade Gecko (now QB Commerce) easy to implement and get up and running with. It's a pretty-looking interface, and at least on the surface, is quite easy to use. The b2b portal works well and our customers like using it to order their products.

The reporting is TERRIBLE. Want to see how many products you sold in the last 12 months. Oh - you can't. (We sell one product as a part of several bundles, all configured inside TG - reporting can NOT cater to this).

Are you wanting an inventory management system to - you know - manage your inventory? Don't bother. Trade Gecko lags so much we CONSTANTLY oversell. We aren't even super high volume yet (200-300 orders a day in a peak season release), and it can't keep up. SO frustrating having to constantly contact customers to explain why we oversold, and why our inventory is negative despite our settings being set to NOT allow overselling.

Don't even BOTHER trying to do a stock transfer. We make stock available at a specific type as a part of a new release, and spend weeks hyping this up to our customers - then Trade Gecko takes 2+ hours to receive the stock in?! Customers waiting, angry (understandably) and us rushing manually adjusting stock in and out to get it to work, only to find all our inventory numbers are DOUBLED when it eventually published two hours later. After going back and forth with support several times we were told that we can't stock transfer more than 2000 units at a time. TG isn't designed to do that. (SO... our full container shipments of 10,000+ items have to be split up because our system can't cope?!)

Honestly the WORST support experience consistently - SO many core functions missing, or don't work properly.

I really like that it's easy to share information with accountants. I also like how powerful the inventory management feature is.. this really makes it easy for me to track incoming and outgoing inventory. This allows me to efficiently be able to calculate in dollars how much inventory left in a day and how much inventory was received in a day.

I just wish they would allow more users with each plan. It's fine when used by small businesses but when you get into global businesses we really need to be able to add more users per plan.

With the online version of 08, it's simple to always have the most recent updates. The ability to share files is the precise tool an accountant needs to simply communicate the information required to maintain your books and submit your taxes. If you ever need it, you may easily access QuickBook loan funds as well as the 2008 paycheck through the program. Access is advantageous whenever and anywhere.

Some processes' naming conventions are a little intimidating until you figure out exactly where they are and what they are called. Features may be moved as a result of the upgrades, making it more challenging to discover them. There are occasionally problems with the online connectivity, as there are with any cloud-based applications.