About Booker
Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.
Our Platform is built around 5 main pillars of business management:
Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.
Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.
Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.
Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.
Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.
Key benefits of Booker
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Reviews
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- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic experience, the software is amazing, Its very user friendly
Reviewed on 14/06/2018
The sofware helped our business in a great way, it has helped us expand our business that are great...
The sofware helped our business in a great way, it has helped us expand our business that are great for small studios.
Pros
the system has amazing features and reports that make running your business very easy because you have inmiate access to your information and database.
Cons
It's a little bit hard to get the reports and see the customers previous payments and visits, but once you get the software it is easy.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great business partner
Reviewed on 24/09/2019
Pros
I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.
Cons
It can be difficult to maneuver around in the settings.
Alternatives Considered
MindbodyReasons for Choosing Booker
Because booker offered on line gift certificates.Reasons for Switching to Booker
I liked that people do not have to have an account to get in the site or to schedule a massage.- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I used to love Booker, but fixes and updates come slowly and customer service is terrible!
Reviewed on 30/10/2017
Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will...
Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will save you loads of time since customers schedule and manage their own appointments. In reality, we spend too much time on the phone with Booker trying to work out quirks.
Pros
Admin backend is solid and reliable.
Lots of options to customize. Too many at times since finding just the right setting can take 15-20 minutes or require a phone call to customer service.
Cons
Customer front end is weak and confusing. Booker does not allow certain booking options (CF2) to be used in iFrames. This forces you to send customers to a 3rd party website (not yours) to make appointments. Fixes and feature requests come slowly if at all.
If you are interested in using Booker be sure you know what you are getting into before you commit. It is very difficult to get 100, 500, or thousands of customers to move to a new appointment system if you later decide Booker is not what you expected. Get used to what Booker looks like now and be okay with that for the long haul. Don't plan on being able to add a feature of even getting Booker to fix bugs. Booker will show you a long list of "fixes" and revision numbers of updated software. I have never known any of these updates to address a bug of concern we had with the SaaS. Customer requests are ignored and bugs are described as features. Yes, they really are! For example, in some places staff names are sorted by first name and in other places they are sorted by last name. This does make it feel like you are using different software products and will infuriate you at times.
Different interfaces all work differently. In other words, they all feel like different products. We use the admin interface, the Booker iOS app, the Booker customer app, CF1, and Facebook app. That seems like lots of great options until you realize how disjointed and different they all are. You are not merely learning one software package, you really have to learn them all.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Booker review
Reviewed on 15/10/2019
I hated them and will never go back. Absolutely negligent business practices by their vendor...
I hated them and will never go back. Absolutely negligent business practices by their vendor companies.
Pros
When I first signed with Booker, I liked the merchant services fees were better than Mindbody Online. Also, I liked that I locked in a significantly cheaper monthly rate as opposed to Mindbody.
Cons
The automatic emails at the time, could not be turned off. It didn't work with my type of business. Also, I hated the company that handled their merchant services. They put my account on hold after trying to cancel their services. A ridiculous customer service representative froze my account so then no deposits could go through affecting my payroll. No one told me that canceling my services with Booker would affect the merchant services or my ability to receive deposits. Absolute jerks.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software, Always Improving
Reviewed on 8/05/2018
Pros
Booker is a great website for booking clients, and the ease of use is welcome as less time is spent booking which frees up more time to pursue more clients and to attend to current clients needs.
Cons
There have been some ups and downs with the software, though they do try to implement fixes as soon as they can. As with any software, or anything else, really, when one fix is applied other issues tend to crop up as things progress. Constant room for improvement.
Booker FAQs
Below are some frequently asked questions for Booker.Q. What type of pricing plans does Booker offer?
Booker offers the following pricing plans:
- Starting from: US$129.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.
Q. Who are the typical users of Booker?
Booker has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Booker support?
Booker supports the following languages:
English
Q. Does Booker support mobile devices?
Booker supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Booker integrate with?
Booker integrates with the following applications:
Clover, Google Analytics 360, Google Calendar, Keap, Mailchimp, Meta for Business, Twitter/X
Q. What level of support does Booker offer?
Booker offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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