Booker

4.1 (977)
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Spa and Salon Business Management Software

About Booker

Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.

Our Platform is built around 5 main pillars of business management:

Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.

Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.

Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.

Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.

Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.


Key benefits of Booker

  • Gain insight into where your business is thriving and where you need to makes changes with one system that tracks and reports on all of your activities.

  • Expand your reach and drive more bookings from new consumers on the Booker Marketing Network’s partner sites.

  • Give your customers flexible booking options so they can connect with you anytime, anywhere, on any device.

  • Store your business data safely and securely in the cloud, and have access to your key information whenever and wherever you need it.

  • Provide flexible access for your staff with unique logins, view privileges, and anytime access to their schedule on mobile or desktop.

  • Enhance your customers’ in-person experience with convenient mobile check-ins, purchases, and payment processing.

  • Save time managing your employee’s schedules and appointments with real-time calendar and booking updates.

  • Retain more customers using service and purchase trends to inform customized emails, offers, and packages that will drive repeat visits and increased revenue.

  • Images

    Booker Software - Booker scheduling
    Booker Software - Booker appointments
    Booker Software - Booker messages
    Booker Software - Booker payment
    Booker Software - Booker customers
    Booker Software - Booker membership plans
    Booker Software - Booker products
    Booker Software - Set up an ecommerce store in Booker
    Booker Software - Use the calendar in Booker to shedule your appointments and book rooms
    Booker Software - Booker lets customers book from Facebook
    Booker Software - Offer services and deals from your Booker webiste
    Booker Software - Customer satisfaction survey in Booker
    Booker Software - Customer loyalty points in Booker
    Booker Software - Booker lets you access appointments reports
    Booker Software - Manage your product inventory in Booker
    Booker Software - Use Booker to see your regular schedule
    Booker Software - View recent appointments in Booker
    Booker Software - Use Booker's marketing network to promote your business
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    Booker video
    Booker video
    Booker video
    Booker Software - Booker scheduling
    Booker Software - Booker appointments
    Booker Software - Booker messages
    Booker Software - Booker payment
    Booker Software - Booker customers
    Booker Software - Booker membership plans
    Booker Software - Booker products
    Booker Software - Set up an ecommerce store in Booker
    Booker Software - Use the calendar in Booker to shedule your appointments and book rooms
    Booker Software - Booker lets customers book from Facebook
    Booker Software - Offer services and deals from your Booker webiste
    Booker Software - Customer satisfaction survey in Booker
    Booker Software - Customer loyalty points in Booker
    Booker Software - Booker lets you access appointments reports
    Booker Software - Manage your product inventory in Booker
    Booker Software - Use Booker to see your regular schedule
    Booker Software - View recent appointments in Booker
    Booker Software - Use Booker's marketing network to promote your business

    Not sure about Booker? Compare with a popular alternative

    Booker

    4.1 (977)
    VS.
    Highly reviewed

    Starting Price

    US$129.00
    month
    US$200.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    84
    102

    Integrations

    7
    8

    Ease of Use

    4.1 (977)
    4.3 (1,137)

    Value for Money

    3.9 (977)
    4.2 (1,137)

    Customer Service

    4.1 (977)
    4.6 (1,137)
    Green rating bars show the winning product based on the average rating and number of reviews.

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    Reviews

    Overall rating

    4.1 /5
    (977)
    Value for Money
    3.9/5
    Features
    3.9/5
    Ease of Use
    4.1/5
    Customer Support
    4.1/5

    Already have Booker?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 977
    Janet
    Janet
    Overall rating
    • Industry: Cosmetics
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Get booked!

    Reviewed on 22/04/2019

    After using for over a year, I have grown accustomed to this software and probably will stay with...

    After using for over a year, I have grown accustomed to this software and probably will stay with it in the foreseeable future!

    Pros

    After using several booking software, this has been my go-to and preferred booking method for my cosmetic business. Sales tracking and inventory management are easy to monitor. The included POS system is easy to use as well and has been convenient!

    Cons

    Calendar compatibility is a con, however, I enjoy manually tracking within the software.

    Michele
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great business partner

    Reviewed on 24/09/2019

    Pros

    I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.

    Cons

    It can be difficult to maneuver around in the settings.

    Alternatives Considered

    Mindbody

    Reasons for Choosing Booker

    Because booker offered on line gift certificates.

    Reasons for Switching to Booker

    I liked that people do not have to have an account to get in the site or to schedule a massage.
    Brandy
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Do Not be Swindled by Booker

    Reviewed on 6/10/2023

    Bookers sales team worked really hard to sell me on a contract and once it was signed the truth...

    Bookers sales team worked really hard to sell me on a contract and once it was signed the truth slowly came out. The features that I was promised do not work properly and the over all design & functionality of the software are outdated and slow.

    Pros

    The software keeps up with what rooms a service can be performed in as well as items that may be needed to complete a service, and that are available in limited quantity. They also recently came out with an AI receptionist feature for online booking. Which is why I switched over to them however non of the features work very well and with the credit card processing regularly not working I regret switching. They also flat out lied about the functionality of Booker to get me to sign a contract.

    Cons

    Their sales team is awesome but once you sign your contract, the customer service is garbage they do not care about you or the issues the software has and it is very apparent. Credit card processing is arguably, the most important aspect of any business and there’s is not working properly. It hasn’t been for years apparently, and they do nothing to fix it.

    Sharmila
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Booker review

    Reviewed on 15/10/2019

    I hated them and will never go back. Absolutely negligent business practices by their vendor...

    I hated them and will never go back. Absolutely negligent business practices by their vendor companies.

    Pros

    When I first signed with Booker, I liked the merchant services fees were better than Mindbody Online. Also, I liked that I locked in a significantly cheaper monthly rate as opposed to Mindbody.

    Cons

    The automatic emails at the time, could not be turned off. It didn't work with my type of business. Also, I hated the company that handled their merchant services. They put my account on hold after trying to cancel their services. A ridiculous customer service representative froze my account so then no deposits could go through affecting my payroll. No one told me that canceling my services with Booker would affect the merchant services or my ability to receive deposits. Absolute jerks.

    Tabetha
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    So easy my 10 year old brother could use it

    Reviewed on 16/09/2023

    Pros

    The features make sense, and I've noticed as Booker is updating and adapting it just gets better.

    Cons

    Although the updates are helping, it's just constant. Some of the updates don't really feel needed (like adding on upgrades during services. I liked the options just popping up. Now I have to do an extra step to add it.)

    Showing 5 reviews of 977 Read all reviews

    Booker FAQs

    Below are some frequently asked questions for Booker.

    Booker offers the following pricing plans:

    • Starting from: US$129.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

    Booker has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Booker supports the following languages:

    English

    Booker supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Booker integrates with the following applications:

    Clover, Google Analytics 360, Google Calendar, Keap, Mailchimp, Meta for Business, Twitter/X

    Booker offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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