Box

Secure Content and File Sharing. Free Cloud Storage.

4.3 /5 (3626 reviews) Write a Review!

Box Overview

What is Box?

Box works in any browser and allows users to easily store and manage all their content online. It also lets users share files instantly and access documents from anywhere. No matter the device, get fast, easy access to documents, project plans, presentations and videos. Always have the latest pitch for customers, on or offline. Box makes it easy for administrators to maintain a central view of all content and users in their account through a powerful admin console.

Box Overview

Pricing

Starting from
US$5.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Starter: $5 per user/month
Business: $15 per user/month
Business Plus: $25 per user/month
Enterprise: Contact Box for detailed pricing information.

Box Personal is always free for one user.

Offers a 2 week free trial.


Box Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa
Supported Languages
Dutch, English, French, German, Italian and 3 others, Japanese, Spanish, Swedish

Screenshots

Box screenshot: Upload or download files and folders, then add tags for simple organization
Box screenshot: Upload or download files and folders, then add tags for simple organization Box screenshot: Track user activity visually from the activity dashboard Box screenshot: Manage access permissions to files Box screenshot: Search files and folders easily online, via desktop or mobile Box screenshot: Access and manage files conveniently in the cloud Box screenshot: Access Box files in custom applications through the Box API navigator

Box Reviews

Box Reviews

Overall rating
4.3
/
5
Excellent
1894

Very good
1190

Average
397

Poor
91

Terrible
54

Value for Money
4.3
Features
4.3
Ease of Use
4.4
Customer Support
4.2
85% recommended this app
Jolie H.

Organized and accessible

Box allows us to work collaboratively with teammates all over the world, both inside and outside our organization. The workflow is very smooth and we are able to make live updates to documents we work with regularly. The experience has been very positive and a big improvement over what we were using previously


Todd J.

Cloud file services that work like a real file share

I helped roll out this solution to a small (25 users) business almost 3 years ago to replace their local file server. I started using it myself vs. DropBox because the Box Desktop was so perfectly Mac, and I've since rolled it out to three other small businesses as a replacement for local file services they can access anywhere.

When COVID-19 hit, and said clients needed their workers to work from home, the workflow hardly missed a beat, thanks to the fact they can work anywhere just as if they had a local file share on their desktop.


Caleb W.

May not be best for simple/typical uses

I am not a fan of Box's move towards pure network storage as default (Box Drive) from local storage (Box Sync). This seems unnecessary to me for individuals and small organizations. If you're sure network storage is the way to go for your organization, then Box could be a great choice. They have great branding and features selection if you fall within this category. Otherwise, I'm not sure why someone would give up the benefits of local storage. This is especially the case for individuals. (Note: there does appear to be an option to mark individual directories for offline storage, but in my understanding this has to be selected from a menu.)

This, together with a couple negative experiences with a buggy sync (see below), lead me to give 3/5 stars overall. But if you're sure network storage is the way to go, then I would probably give close to 5/5. I'm just not sure how many people will actually want to manage their files in this way.


Phoebe T.

Great for Team Accessibility

Box is user-friendly which has allowed my team and I to overcome problems of needless time consumption. Research projects take up a lot of time because of the amount of data that needs to be uploaded and analyzed. However, Box has enabled my team to effectively work together and independently while maintaining the ethical guidelines of research.


Desiree W.

Great Product / Slightly Too Pricey for Individuals

Overall, I like Box. Better than Dropbox....maybe even better than pCloud as their UI is a bit dated and odd?...


Jolie H.
Industry: Wholesale
Company size: 51-200 Employees

Organized and accessible

Used Daily for 2+ years
Reviewed on 25/09/2019
Review Source: Capterra

Box allows us to work collaboratively with teammates all over the world, both inside and outside our organization. The workflow is very smooth and we are able to make live updates to documents we work with regularly. The experience has been very positive and a big improvement over what we were using previously

Pros

Box has great storage capacity and many useful tools for editing and syncing items. It's a very flexible, scalable tool

Cons

We rely on Box so much that on the few occasions that it has gone down temporarily, we have been stuck until it's come back online. The good news is that this has happened only once or twice in 3+ years.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Todd J.
Industry: Information Technology & Services
Company size: Self Employed

Cloud file services that work like a real file share

Used Daily for 2+ years
Reviewed on 12/05/2020
Review Source: GetApp

I helped roll out this solution to a small (25 users) business almost 3 years ago to replace their local file server. I started using it myself vs. DropBox because the Box Desktop was so perfectly Mac, and I've since rolled it out to three other small businesses as a replacement for local file services they can access anywhere.

When COVID-19 hit, and said clients needed their workers to work from home, the workflow hardly missed a beat, thanks to the fact they can work anywhere just as if they had a local file share on their desktop.

Pros

The Box Desktop app actually works to keep files in the cloud until and unless I'm using them, saving precious disk space on users' systems — unlike an unnamed popular competitor. And on the Mac, it works just like an external disk or mounted file share — right on the desktop, in the proper file hierarchy with no proprietary interface to complicate things, or presume how I want to look at my files.

Cons

Tech support can be slow to respond, as its first tier of support is via their forum and email, and I've waited as long as two days to get a response to an issue for a corporate subscription, and it's painfully apparent that the first tier team is reading straight off of cue cards, because they suggest things to try, even when my previous communication states IN DETAIL that I've already done said thing in my own troubleshooting.

Beef up the support staff, pay better attention to what a customer has already said in their communications, and escalate things to engineering quicker, and they will remedy the one, glaring shortcoming in their service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Caleb W.
Industry: Research
Company size: 1,001-5,000 Employees

May not be best for simple/typical uses

Used Daily for 2+ years
Reviewed on 15/05/2020
Review Source: Capterra

I am not a fan of Box's move towards pure network storage as default (Box Drive) from local storage (Box Sync). This seems unnecessary to me for individuals and small organizations. If you're sure network storage is the way to go for your organization, then Box could be a great choice. They have great branding and features selection if you fall within this category. Otherwise, I'm not sure why someone would give up the benefits of local storage. This is especially the case for individuals. (Note: there does appear to be an option to mark individual directories for offline storage, but in my understanding this has to be selected from a menu.)

This, together with a couple negative experiences with a buggy sync (see below), lead me to give 3/5 stars overall. But if you're sure network storage is the way to go, then I would probably give close to 5/5. I'm just not sure how many people will actually want to manage their files in this way.

Pros

I love the Box branding and aesthetic. It's a pleasant backdrop for day-to-day use. They have a lot of features on the enterprise front, and I can see they've put a lot of work into their business model.

Cons

(Note: This relates to Box Sync, which is the version that stores files locally on your device and backs them up on the cloud. This is in contrast to Box Drive, which stores on the network by default.)

There have been at least 2 occasions entire directories have disappeared from my local storage even though I did not delete them on any of my synced devices. In the most recent case, this was >50 GB across thousands of files. I had to figure out how to redownload them, which turned out to be a huge hassle in the online interface. Download size limits at 15 GB (or something on that order) prevented me from downloading the higher level directories all at once. The next best thing was making batch selections of files. This ended up being very nonintuitive and took me a long time to figure out (I had to go to a help board).

Another criticism is that Box Sync (apparently?) will be deprecated in the future. If, like me, you are uncomfortable with network storage as the default, then Box might not be the best choice for you. I understand this is their business model -- and I can't speak for everyone -- but to me the upsides of default network storage seem outweighed by their downsides for typical use cases.

Rating breakdown

Ease of Use

Likelihood to recommend: 4.0/10

Phoebe T.
Industry: E-Learning
Company size: 51-200 Employees

Great for Team Accessibility

Used Daily for 1+ year
Reviewed on 6/04/2020
Review Source: Capterra

Box is user-friendly which has allowed my team and I to overcome problems of needless time consumption. Research projects take up a lot of time because of the amount of data that needs to be uploaded and analyzed. However, Box has enabled my team to effectively work together and independently while maintaining the ethical guidelines of research.

Pros

As a tutor and a researcher, I love being able to upload videos of lesson plans and lectures so that my team and those I am working for are able to look back on what I said. Another thing I love about Box is how you can share multiple files with anyone you want and you are able to view who has downloaded something to maintain privacy and confidentiality. Box is especially useful for big groups of people. Everything is extremely accessible and easy to learn how to use. I recommend Box to my colleagues in research who want a safe way of maintaining confidentiality in research projects.

Cons

I do not have any problems with Box so far and I have been using Box for most of my college experience. I have used it for research, tutoring, and collaboration projects.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Desiree W.
Industry: Internet
Company size: Self Employed

Great Product / Slightly Too Pricey for Individuals

Used Other for 1-5 months
Reviewed on 15/03/2020
Review Source: Capterra

Overall, I like Box. Better than Dropbox....maybe even better than pCloud as their UI is a bit dated and odd?...

Pros

It does offer 10GB of storage for free versus Dropbox only offering 2GB for free.

Cons

The only next option is the 100GB plan and it's $10 a month whereas Google One offer the same 100GB plan for only $1.99 a month. Now, I realize the better security and privacy potentially offered with Box versus a "big brother" such as Google is what could warrant an increased price. However, I'm not sure it needs to increase that much. Plus, it's confusing how they have an indicudual pro plan for $10 a month and 100GB and then a starter business plan with the same storage for $5 a month. I don't understand that and I think things should be more clear and make more sense.

Also, I'm having issues with Box Sync not working on my laptop. It just won't sync anymore other than the initial sync. I didn't feel like messing with it or dealing with customer service so I just uninstalled it from my laptop.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

User recommendation
8.4/10
Based on 3,626 user ratings
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Box Pricing

Box Pricing

Starting from
US$5.00/month
Free Trial
Free
Subscription
Value for money

Starter: $5 per user/month
Business: $15 per user/month
Business Plus: $25 per user/month
Enterprise: Contact Box for detailed pricing information.

Box Personal is always free for one user.

Offers a 2 week free trial.

Starter: $5 per user/month
Business: $15 per user/month
Business Plus: $25 per user/month
Enterprise: Contact Box for detailed pricing information.

Box Personal is always free for one user.

Offers a 2 week free trial.

Value for Money
4.3/5
Based on 3,626 user ratings
Compare value for money rating with alternatives
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Box Features

Box Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customisable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4.3/5
Based on 3,626 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Box

Additional information for Box

Key features of Box

  • Activity monitoring
  • Admin and security controls
  • Approval process control
  • Assignment management
  • Automatic updates
  • Box Sync
  • Collaboration invites
  • Collaboration tools
  • Collaborative review
  • Collaborative workspace
  • Commenting
  • Compliance management
  • Configurable workflow
  • Content visibility & management
  • Customizable branding
  • Customized administrative user roles
  • Data encryption
  • Data loss prevention (DLP)
  • Data migration
  • Data syncrhonization
  • Delivery notes
  • Document distribution
  • Document editing
  • Document management
  • Document review
  • Document storage
  • Document tracking
  • Due date tracking
  • Edit documents in the cloud
  • File management
  • File sharing links
  • HIPAA compliance
  • Metadata management
  • Microsoft SharePoint
  • Mobile access
  • Offline access
  • Online storage
  • PCI compliance
  • Password protected sharing
  • Permission management
  • Preview functionality
  • Prioritizing
  • Progress tracking
  • Project management
  • Project notes
  • Project planning
  • Real time notifications
  • Real time online note-taking
  • Real time visibility
  • Remote document access
  • SSL & at-rest encryption
  • Search functionality
  • Secure data storage
  • Security & encryption
  • Session & account management
  • Single sign on
  • Software development kit
  • Task management
  • Third party integration
  • Two-factor authentication
  • User & security reporting
  • User access controls
  • User management
  • Version management
  • Watermarking
  • Workflow automation
  • Workflow templates

Benefits

Content Management
Box is a simple, scalable and affordable solution to manage documents, media and all content online. Share files as a link. Sync files on the desktop. It’s file sharing, reinvented.

Mobile Access
Users can access, share and collaborate on files anywhere through our award-winning mobile apps. Share folders in a tap, exchange feedback or save files for offline access.

Online Workspaces
Users can turn any folder into a workspace to share with colleagues or outside clients. Exchange documents online. Track changes with version history. Assign basic tasks.

Administrative Controls
Box makes it easy to add and manage users through a centralized admin console. Set access permissions and passwords. Get SSL file encryption.

Integrate with Business Software
Box lets users seamlessly integrate and access content in other leading business applications like Google Apps, Salesforce, NetSuite, Microsoft SharePoint and others.

Box FAQs

Box FAQs

Below are some frequently asked questions for Box.

Q. What type of pricing plans does Box offer?

Box offers the following pricing plans:

Starting from: US$5.00/month

Pricing model: Free, Subscription

Free Trial: Available

Starter: $5 per user/month Business: $15 per user/month Business Plus: $25 per user/month Enterprise: Contact Box for detailed pricing information. Box Personal is always free for one user. Offers a 2 week free trial.

Q. What are the main features of Box?

Box offers the following features:

  • Activity monitoring
  • Admin and security controls
  • Approval process control
  • Assignment management
  • Automatic updates
  • Box Sync
  • Collaboration invites
  • Collaboration tools
  • Collaborative review
  • Collaborative workspace
  • Commenting
  • Compliance management
  • Configurable workflow
  • Content visibility & management
  • Customizable branding
  • Customized administrative user roles
  • Data encryption
  • Data loss prevention (DLP)
  • Data migration
  • Data syncrhonization
  • Delivery notes
  • Document distribution
  • Document editing
  • Document management
  • Document review
  • Document storage
  • Document tracking
  • Due date tracking
  • Edit documents in the cloud
  • File management
  • File sharing links
  • HIPAA compliance
  • Metadata management
  • Microsoft SharePoint
  • Mobile access
  • Offline access
  • Online storage
  • PCI compliance
  • Password protected sharing
  • Permission management
  • Preview functionality
  • Prioritizing
  • Progress tracking
  • Project management
  • Project notes
  • Project planning
  • Real time notifications
  • Real time online note-taking
  • Real time visibility
  • Remote document access
  • SSL & at-rest encryption
  • Search functionality
  • Secure data storage
  • Security & encryption
  • Session & account management
  • Single sign on
  • Software development kit
  • Task management
  • Third party integration
  • Two-factor authentication
  • User & security reporting
  • User access controls
  • User management
  • Version management
  • Watermarking
  • Workflow automation
  • Workflow templates

Q. Who are the typical users of Box?

Box has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Box support?

Box supports the following languages:

Dutch, English, French, German, Italian, Japanese, Spanish, Swedish

Q. What type of pricing plans does Box offer?

Box has the following pricing plans:

Free, Subscription

Q. Does Box support mobile devices?

Box supports the following devices:

Android, iPhone, iPad

Q. What other apps does Box integrate with?

Box integrates with the following applications:

AppFusions, Datafield, Device Magic, DocuSign, SeamlessGov, SnapLogic, Teamwork, Wimi, Workfront, Wrike

Q. What level of support does Box offer?

Box offers the following support options:

FAQs, Knowledge Base, Forum