8x8 Virtual Office

Voice, video, chat, contact center. In the cloud.

3.9 /5 (179 reviews) Write a Review!

8x8 Virtual Office Overview

What is 8x8 Virtual Office?

8x8 Virtual Office is a multi-channel cloud contact center which includes IVR, routing, queueing, supervisor tools, CTI, call recording, workforce optimization, chat, reporting & more. Using VoIP technology, 8x8 aims to deliver business solutions that extend traditional phone services to powerful unified communications. With advanced capabilities like web conferencing, internet faxing, smartphone integration, and an online dashboard that gives users call management controls, 8x8 Virtual Office is designed to connect businesses with the people that matter.

8x8 Virtual Office aims to deliver superior voice quality, HD Audio, industry-leading routing, compression technology, and a rock-solid network performance, in order to provide a complete communications solution that works exactly the way businesses want it to.

The complete cloud system provides a range of features, mobile apps, messaging, and collaboration tools in order to help teams stay connected with one another, as well as with their customers. 8x8 Virtual Office facilitates instant messaging in both one-on-one and group format, and users can add attachments such as photos, videos, and web links, to easily share information with colleagues.

8x8 Virtual Office Overview

Pricing

Starting from
US$12.00/month

Pricing options

Free Trial
Subscription
Value for money

Virtual Office X2 Edition: $25/user/month - includes unlimited calling to 14 countries and 1GB of media storage
Virtual Office X5 Edition: $35/user/month - includes unlimited calling to 32 countries and 5GB of media storage
Virtual Office X8 Edition: $55/user/month - includes unlimited calling to 46 countries and 10GB of media storage


8x8 Virtual Office Features

Devices
Business size
S M L
Markets
Australia, Canada, Germany, United Kingdom, United States
Supported Languages
English, French, Japanese

Screenshots

8x8 Virtual Office screenshot: Virtual Office Desktop
8x8 Virtual Office screenshot: Virtual Office Desktop 8x8 Virtual Office screenshot: Virtual Office Online Call Interface 8x8 Virtual Office screenshot: Virtual Office Online Corporate Directory 8x8 Virtual Office screenshot: Account Manager Auto Attendant Configuration 8x8 Virtual Office screenshot: 8x8 Account Manager 8x8 Virtual Office screenshot: Virtual Office Desktop Corporate Directory 8x8 Virtual Office screenshot: Virtual Office Mobile

8x8 Virtual Office Reviews

8x8 Virtual Office Reviews

Overall rating
3.9
/
5
Excellent
64

Very good
64

Average
30

Poor
15

Terrible
6

Value for Money
3.8
Features
4
Ease of Use
3.9
Customer Support
3.7
72% recommended this app
Anthony "tony" K.

Best VoIP

We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I.


Jahiezer I.

the ofice is any place in the world with this app


Verified Reviewer

Quickly improving to be a solid calling tool


Dallas M.

8x8 works great for an ip phone client

Works well to manage and make calls from my computer, nice that I can connect it to my actual deskphone or just use the internet to make calls all from my work number. The mobile android app was not as easy to use and receive calls on.


Kimberly C.

8x8 Business Use

Overall, as long none of the 'cons' above are happening, it functions just fine!


Anthony "tony" K.

Best VoIP

Used Daily for 1-5 months
Reviewed on 10/12/2016
Review Source: GetApp

We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I.

Pros

Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it.

Cons

I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Jahiezer I.
Industry: Information Technology & Services
Company size: 2-10 Employees

the ofice is any place in the world with this app

Used Daily for 2+ years
Reviewed on 27/06/2018
Review Source: GetApp

Pros

It is very helpful, i work with people in diferents place in my contry and allover the world, with this app bussines not only become more eassier, also become more productive and successful. The UI make you want to married te app and the features that they provied you are just the one me and my team need

Cons

They have a lot to immproved in some OS like android or linux, in this OS the app go into bugs and some features stop working, things that do not happent in IOS, and the support center can not solve this issues. Another thing that is menor but still i think is a problem is the fac taht they shot down the fax feature, ok i understand that fax are becoming obsolet but when you work with people in diferents areas that tool is very time saver

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 1,001-5,000 Employees

Quickly improving to be a solid calling tool

Used Daily for 2+ years
Reviewed on 18/01/2019
Review Source: Capterra

Pros

8x8 checks all the basic boxes. It's easy to use for people who don't want to spend a lot of time getting to know the bells and whistles, but powerful enough to meet the needs to super users. Cross-platform functionality is good and the experience between desktop/mobile has recently been brought into alignment with updates 8x8 has made. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.

Cons

While the applications have drastically improved, a few small and large things annoy users. First, some of the interface screens still have not been updated to a high-definition visual, resulting in certain screens (like the login screen) leaving the application feeling out-dated and slightly disjointed. Second, and perhaps the biggest concern, is call quality can sometimes suffer, even with an excellent internet connection. If users experience a call breaking up, they are inclined to default back to personal phone lines and bypass 8x8 to ensure a solid call experience. This quickly erodes confidence that 8x8 can deliver a seamless call. To be fair, the call quality has been improving drastically and this issue plagues the mobile app less and less.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Dallas M.
Industry: Computer Software
Company size: 13-50 Employees

8x8 works great for an ip phone client

Used Daily for 2+ years
Reviewed on 6/03/2020
Review Source: Capterra

Works well to manage and make calls from my computer, nice that I can connect it to my actual deskphone or just use the internet to make calls all from my work number. The mobile android app was not as easy to use and receive calls on.

Pros

I use the computer app to manage my phone calls and texts from my work number. It works as needed, and it's nice that I can even text from there too.

Cons

I downloaded the app to my phone to make calls from my work number using my cell phone, and when receiving and making calls from there, I had multiple people tell me they couldn't hear me, and then I will hang up and call again using my cell phone's default dialer, and it's better. The mobile app had some other small hangups, ended up deleting it and just using the computer program while at my desk.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Kimberly C.
Industry: Computer Software
Company size: 13-50 Employees

8x8 Business Use

Used Daily for 2+ years
Reviewed on 19/09/2019
Review Source: Capterra

Overall, as long none of the 'cons' above are happening, it functions just fine!

Pros

- I use the phone app for 8x8 so when I work remotely, I can take work calls.
- I use the desktop application when I'm in the office to see who's on calls.
- Pretty easy to change internal ring groups.

Cons

- Frequently have to re-download the desktop application because it will start locking up, or showing co-workers on their phones, when they are not.
- Frequently have to re-boot deskphone because 8x8 will show I have / don't have voicemails when I have / don't have any.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

User recommendation
7.4/10
Based on 179 user ratings
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8x8 Virtual Office Pricing

8x8 Virtual Office Pricing

Starting from
US$12.00/month
Free Trial
Subscription
Value for money

Virtual Office X2 Edition: $25/user/month - includes unlimited calling to 14 countries and 1GB of media storage
Virtual Office X5 Edition: $35/user/month - includes unlimited calling to 32 countries and 5GB of media storage
Virtual Office X8 Edition: $55/user/month - includes unlimited calling to 46 countries and 10GB of media storage

Virtual Office X2 Edition: $25/user/month - includes unlimited calling to 14 countries and 1GB of media storage
Virtual Office X5 Edition: $35/user/month - includes unlimited calling to 32 countries and 5GB of media storage
Virtual Office X8 Edition: $55/user/month - includes unlimited calling to 46 countries and 10GB of media storage

Value for Money
3.8/5
Based on 179 user ratings
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8x8 Virtual Office Features

8x8 Virtual Office Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Communication Management
Conferencing
Contact Management
Customisable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4/5
Based on 179 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for 8x8 Virtual Office

Additional information for 8x8 Virtual Office

Key features of 8x8 Virtual Office

  • 3-Way Calling
  • Advanced Call Forwarding
  • Automated Attendant
  • CRM/Contact Integration
  • Call Transfers, Call Park
  • Call Waiting, Caller ID Blocking
  • Caller ID with Name
  • Conference Bridge
  • Directory Assistance Listing
  • Extension Dialing
  • Group Intercom Paging
  • Hosted PBX
  • Message/Music on Hold
  • Online Dashboard
  • Personalized Voicemail
  • Ring Groups
  • Unlimited Calling
  • Voicemail to Email
  • Web Conferencing

Benefits

· Security: TLS/SRTP encryption ensures that calls are secure and not intercepted.

· Hosted technology: 8x8 hosts all telephony equipment in their own data centers, so users don’t have to.

· Unlimited calling zones: Benefit from unlimited calling support for up to 45 countries.

· Instant messaging: Collaborate and communicate with team members and customers with one-to-one or group chats.

· Operator switchboard: Manage calls from the online switchboard which automatically transfers callers to the relevant team or employee.

GetApp Analysis

GetApp Analysis

Technology has fundamentally changed the way people communicate in the 21st century, and 8x8 is a tool that businesses can users use to prevent being left behind. A hosted VoIP telephone service with instant messaging and web conferencing features, 8x8 unifies business communication and offers advanced features like smartphone integration, internet faxing, Ring Groups, and online dashboards.

8x8 was built for small, mid-size, and large businesses that range from five to 5,000 employees. Although the solution is used by companies in virtually every industry, it’s especially popular among organizations that need to respond quickly to customer needs, including those in the transportation, construction, finance, insurance, and healthcare industries. 8x8 is the only cloud-based VoIP vendor that is HIPPA compliant with third-party verifications.

Calling with 8x8 Virtual Office, Mobile

What is 8x8 Virtual Office?

8x8 is a hosted VoIP telephone service for businesses. Designed to reduce the complexities associated with most professional telephone systems, it is scalable, secure, and flexible. Businesses that use 8x8 are able to route calls to their employees’ landlines, smartphones, or the company’s IP softphones. Meanwhile, outgoing calls can quickly be placed with the click of a mouse.

In addition to its basic VoIP telephone services, 8x8 also provides its business users with mobile apps, web conferencing, chat, and customer contact centers. 8x8 uses industry-leading routing and compression technology to ensure the highest level of voice quality, with HD audio. With a global footprint, it has an enterprise-architected network designed with optimum reliability and security, throughout the world. 8x8’s network is HIPPA and FISMA certified.

8x8 Virtual Office on Mobile

8x8 Virtual Office Main Features

Virtual Office

8x8’s Virtual Office is a web-based dashboard, accessible from a desktop computer or mobile device, such as a smartphone or tablet, that users can visit to manage their telephone features. The Virtual Office integrates an organization’s online voicemail, corporate directory, instant messaging, and video calling. Businesses with upgraded plans can also use the Virtual Office for faxing, call recording, and web conferencing.

Login to your Virtual Office online with your 8x8 login and password. Once you’ve logged in, you’ll be able to access your contacts, meetings, telephone, fax, personal history, and settings from one location. You can also make and receive calls on your desk telephone.

Virtual Office Corporate Directory, Desktop

Online Administration

An administration portal, dubbed the “8x8 Account Manager”, is available for users who are configuring their phone systems or setting up extensions. Users can also visit the Account Manager to setup Auto Attendant, hold music, and ring groups.

The Account Manager is your online portal for managing your company’s internal telephone system. Most of the information you need will be viewable in the dashboard. This is where you’ll find call log reporting, billing information, phone system setup, and account updates (such as network alerts).

Account Manager

Auto Attendant

Having an automated attendant replaces the need for a receptionist at many places of business. A powerful VoIP business service, 8x8’s Auto Attendant feature can efficiently direct callers to the correct department or extension, and it can be customized for different hours of the day. The Auto Attendant feature is included with 8x8’s Unlimited, Metered, and Global extension plans.

You can set up the Auto Attendant feature by recording and uploading a custom greeting. 8x8 also gives you the option of using a professionally-recorded greeting, purchasing from the company’s Audio Production Store. Your callers have the option to reach specific employees by extension, dialing by name, or by dialing from the company directory. You can also define greetings scheduled by hours. For example, some companies will have different greetings that play on holidays or after business hours.

Auto Attendant Configuration

Ring Groups

When someone calls an individual, that person’s desk telephone or smartphone will ring. But when someone calls a department, businesses have the option to setup their telephone systems to ring multiple extensions at once. Setting up Ring Groups is a way for users to group extensions by department or role. Ring Groups are also known as Hunt Groups.

Up to nine Ring Groups are available with an 8x8 Virtual Office account, however more can be added at any time. Ring Groups are a smart way for you to more effectively distribute calls within departments. The app gives you the option of having all telephones ring at once, or using a “round robin” approach.

Virtual Office Calling Interface, Desktop

Voicemail to Email

Automatically converting voicemail to email is an important strategy for companies that are looking for ways to make their employees more efficient. Using this feature, employees receive immediate email notifications when they’ve received voiceails, with attached audio files for quick listening.

With 8x8, you can listen to voicemails without calling in to your voicemail box. Instead, the app will send you an email whenever a new voicemail comes in. This email will contain an audio file of the voicemail, along with the phone number of the person who called. You also have the option to have emails sent without audio files, or with links to the audio files rather than attachments.

Virtual Office Corporate Directory, Mobile

8x8 Virtual Office Integrations

8x8’s Virtual Office integrates with Salesforce, Netsuite, Zendesk, Salesforce Desk, Skype for Business, Act by Sage, eAgent, Sugar CRM, and 8x8 Web Dialer.

8x8 Virtual Office Pricing

Pricing for 8x8’s Virtual Office is a flat, monthly rate that starts at $19.99 per line. This price includes unlimited local and long distance calling.

8x8 Virtual Office Bottom Line

  • Uses VoIP technology to deliver business solutions that extend traditional phone services
  • Easily scalable for growing businesses
  • Competes against traditional PBX systems
  • Includes industry-leading routing and compression technology
  • Built for simplicity, low costs, and low IT maintenance

8x8 Virtual Office FAQs

8x8 Virtual Office FAQs

Below are some frequently asked questions for 8x8 Virtual Office.

Q. What type of pricing plans does 8x8 Virtual Office offer?

8x8 Virtual Office offers the following pricing plans:

Starting from: US$12.00/month

Pricing model: Subscription

Free Trial: Available

Virtual Office X2 Edition: $25/user/month - includes unlimited calling to 14 countries and 1GB of media storage Virtual Office X5 Edition: $35/user/month - includes unlimited calling to 32 countries and 5GB of media storage Virtual Office X8 Edition: $55/user/month - includes unlimited calling to 46 countries and 10GB of media storage

Q. What are the main features of 8x8 Virtual Office?

8x8 Virtual Office offers the following features:

  • 3-Way Calling
  • Advanced Call Forwarding
  • Automated Attendant
  • CRM/Contact Integration
  • Call Transfers, Call Park
  • Call Waiting, Caller ID Blocking
  • Caller ID with Name
  • Conference Bridge
  • Directory Assistance Listing
  • Extension Dialing
  • Group Intercom Paging
  • Hosted PBX
  • Message/Music on Hold
  • Online Dashboard
  • Personalized Voicemail
  • Ring Groups
  • Unlimited Calling
  • Voicemail to Email
  • Web Conferencing

Q. Who are the typical users of 8x8 Virtual Office?

8x8 Virtual Office has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does 8x8 Virtual Office support?

8x8 Virtual Office supports the following languages:

English, French, Japanese

Q. What type of pricing plans does 8x8 Virtual Office offer?

8x8 Virtual Office has the following pricing plans:

Subscription

Q. Does 8x8 Virtual Office support mobile devices?

8x8 Virtual Office supports the following devices:

Android, iPhone, iPad

Q. What other apps does 8x8 Virtual Office integrate with?

8x8 Virtual Office integrates with the following applications:

Bullhorn, CallSource, Clearlogin, ExecVision, InformaCast, SalesExec, Salesforce Sales Cloud, Tenfold, Xplenty, Zendesk

Q. What level of support does 8x8 Virtual Office offer?

8x8 Virtual Office offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials