Jobber

Quoting, scheduling, & invoicing for home service businesses

4.6 /5 (561 reviews) Write a Review!

Jobber Overview

What is Jobber?

Jobber is a cloud-based field service management solution designed for small and medium-sized businesses. Designed and built to be fast to learn and easy to use, Jobber has all of the tools and flexible features needed for getting work done.

Jobber is designed for businesses in field service industries such as lawn care, HVAC, plumbing, tree service, general contracting, pest control, cleaning, and more.

Jobber supports a wide variety of scheduled and unscheduled work flows, with both one-off and recurring contract capabilities. Jobber's scheduling grid and map view ensure that teams are fully allocated and efficiently routed.

Jobber's billing system is tightly integrated with the scheduling platform, providing one-click invoicing of one or more jobs with tracking and reporting that will ensure a business gets paid every time.

Field service managers are able to keep track of unique customer and job details right in Jobber. From custom fields to custom job forms to adding notes and attachments, teams will be prepared for the job. Employees can access the information they need while in the field, and managers will have a clear record of each customer and visit.

Robust yet easy to use from any device, scheduling, quoting and invoicing features help businesses stay organized and focus on doing good work. With additions and improvements made almost daily, Jobber is an actively and vigorously developed cloud-based business system for field service businesses.

Jobber Overview

Pricing

Starting from
US$29.00/month

Pricing options

Free Trial
Subscription
Value for money

Jobber offers 3 plans with different available features and numbers of users per plan.

Jobber Core starts at just $29/mo (annual plan)

Jobber Connect starts at $99/mo (annual plan)

Jobber Grow starts at $199/mo (annual plan)


Jobber Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

Jobber is accessible everywhere via native iTunes and Android apps
The calendar tool allows users to schedule jobs with a drag and drop interface
All jobs are logged within the Jobber system with client history and billing information
Invoices can be created within the system
Jobber integrates with QuickBooks Online for data synchronization
Jobber time tracking allows employees to track time spent on jobs
Invoices and payments can be managed within Jobber
Jobber video Jobber screenshot: Jobber is accessible everywhere via native iTunes and Android apps Jobber screenshot: The calendar tool allows users to schedule jobs with a drag and drop interface Jobber screenshot: All jobs are logged within the Jobber system with client history and billing information Jobber screenshot: Invoices can be created within the system Jobber screenshot: Jobber integrates with QuickBooks Online for data synchronization Jobber screenshot: Jobber time tracking allows employees to track time spent on jobs Jobber screenshot: Invoices and payments can be managed within Jobber

Jobber Reviews

Jobber Reviews

Overall rating
4.6
/
5
Excellent
388

Very good
137

Average
18

Poor
7

Terrible
11

Value for Money
4.5
Features
4.3
Ease of Use
4.6
Customer Support
4.7
94% recommended this app
Andy W.

Jobber is the BEST

I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.


Joel K.

Overall a great program

Ease of use and quickly putting in jobs. Could do a lot better if their software handled client credit on account and texting freestyle and dropped their monthly payment to more reasonable price for small business to use.


Jennica M.

Jobber saved my company

I was ready to give up on my business as I was overwhelmed with manually scheduling employees and using 3 separate apps to track staff hours, invoice, and complete payroll. Jobber solved all of those issues for me and saved my company.


Adam S.

Get you in and keep your money and don't honor trial

Lost Money


Kathleen W.

Software with the WOW factor

It was like a breath of fresh air. IT WORKS! Its simple. Its intuitive. The knowledge base is also excellent.
We installed this is the month of April, coming off a disaster with another company. Our Garden center business was off the charts busy, and to undertake a project like install a new program was 'unthinkable' crazy, and yet we could NOT continue with the software we were trying to use, it was a disaster. And so we did it. We ordered the trial. I wasn't about to change with out a try out. I was burnt badly with the program we were trying to use....I ran the trial . Within hours I knew that this was the program we had wanted & hoped for. In a matter of 4 or 5 days, I knew there was no reason to go the whole 14 days of the trial. We signed up and never looked back . It has been AWESOME. The customer service is outstanding, The mobile program is AWESOME, my men were up and running within MINITUES of turning them on. It is so well designed they we all up and running in no time at all...NO problems, NO issues...so refreshing after what we had been through. From A to Z this program has been great.


Andy W.
Industry: Facilities Services
Company size: 2-10 Employees

Jobber is the BEST

Used Daily for 2+ years
Reviewed on 2/02/2019
Review Source: Capterra

I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.

Pros

-The jobber platform is very easy to use and can be learned quickly.
-Batch invoice creation is extremely helpful.
-Jobber makes quoting, booking and scheduling jobs a breeze!
-Having a client hub is a real crowd pleaser.

Cons

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Response from Jobber Software

Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes.

Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case.

Thanks again for taking the time to leave a review :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Joel K.
Industry: Utilities
Company size: Self Employed

Overall a great program

Used Daily for 6-12 months
Reviewed on 19/05/2020
Review Source: Capterra

Ease of use and quickly putting in jobs. Could do a lot better if their software handled client credit on account and texting freestyle and dropped their monthly payment to more reasonable price for small business to use.

Pros

Great look and ease of use. Works on all devices.

Cons

Compared to other programs like this, The cost for options is quite high. They are pushing more to have credit cards processed through them and have done away with paypal payments. There is only texting of canned messages. My biggest issue. Over all though the $130.00 a month for half way decent options is to high. If you pay a full year in advance then that price goes to 99.00 a month. So charging you 30 more paying by the month is another down fall for this software. To pay in advance for small business it penalizes them. Another downfall is how it handles your clients that over pay or pay in advance by applying credit to their account. I does not handle this very well at all!

Response from Jobber Software

Hi Joel, thank you for your review and this feedback. We'd like to make sure you're getting the most value of your plan so it's more than worth your monthly investment. Please reach out to our Success Team via phone (1-888-721-1115), chat, or email ([email protected]), and we'll do our best to make sure you're getting the most value out of Jobber. We'd also like to collect some additional feedback around what could be more helpful for your business, and do our best to potentially offer some alternative workflows that work best for you and your team. Thank you again for your feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Jennica M.
Industry: Individual & Family Services
Company size: 2-10 Employees

Jobber saved my company

Used Daily for 2+ years
Reviewed on 13/09/2020
Review Source: Capterra

I was ready to give up on my business as I was overwhelmed with manually scheduling employees and using 3 separate apps to track staff hours, invoice, and complete payroll. Jobber solved all of those issues for me and saved my company.

Pros

I was manually tracking and scheduling employees and they were manually logging their own hours. Jobber streamlines the whole process of dispatching, time tracking, and invoicing and exports the info to my QuickBooks. Excellent customer support as well.

Cons

I haven't had any issues with Jobber for as long as I've used it. The customer support is excellent for anything I didn't understand about it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Adam S.
Industry: Construction
Company size: 2-10 Employees

Get you in and keep your money and don't honor trial

Used Daily for 1-5 months
Reviewed on 15/08/2019
Review Source: Capterra

Lost Money

Pros

The customer service people were great. The scheduling and time sheet function was quite easy to manage.

Cons

I began using the trial then I receive a call from one of there team and we go over the functions of the product. I asked them about the estimating process and if I could have primary headers and then sub categories and he said yes in the description section. The problem is there is no pricing function in the description area for estimating your job. So I call and they customer service says oh it won't do that it will all have to be entered in per line to do it that way. I then ask is there a way to have services cost not show on the final estimate and it does, but if you add any products that would be bought from a store those items also would end up not showing with a price. So your bid would end up as a sub total with everything combined or you have to show everything to get it to show. Now I have just given a free pass to the owners to pass my bid around to see what I charge per line item. I called them to address this 5 days after signing up based on sales persons information and when I call them to get a refund of the $104 I paid. I asked if I could speak to billing and oh guess what billing doesn't have a phone. So I asked for them to speak with them and I get told since I paid the money to get the discount to move out of the trial and have an account I don't qualify for the 14 day guarantee.

Also, the job form doesn't go along with the job from day to day. It resets to a new job form for each day. So you have to go back find the job in schedule and review there.

Response from Jobber Software

Hi Adam, our customers have many different workflows and are some of the busiest people out there, so being transparent about whether or not Jobber will be a good fit for a business is something very important to us. Because of this we're really sorry to hear if we weren't on the same page about what you were looking for and about your negative experience. A manager on our team will be reaching out to you to gather some more information on your experience, and we'll do our best to help determine the best solution for your business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Kathleen W.
Industry: Retail
Company size: 11-50 Employees

Software with the WOW factor

Used Daily for 1-5 months
Reviewed on 4/08/2020
Review Source: Capterra

It was like a breath of fresh air. IT WORKS! Its simple. Its intuitive. The knowledge base is also excellent.
We installed this is the month of April, coming off a disaster with another company. Our Garden center business was off the charts busy, and to undertake a project like install a new program was 'unthinkable' crazy, and yet we could NOT continue with the software we were trying to use, it was a disaster. And so we did it. We ordered the trial. I wasn't about to change with out a try out. I was burnt badly with the program we were trying to use....I ran the trial . Within hours I knew that this was the program we had wanted & hoped for. In a matter of 4 or 5 days, I knew there was no reason to go the whole 14 days of the trial. We signed up and never looked back . It has been AWESOME. The customer service is outstanding, The mobile program is AWESOME, my men were up and running within MINITUES of turning them on. It is so well designed they we all up and running in no time at all...NO problems, NO issues...so refreshing after what we had been through. From A to Z this program has been great.

Pros

How amazingly easy was to implement. This was so refreshing, so easy. and it works SO well. I can not say it enough. It does what it says it does. It does it well. It simply to use. It is complete. I don't think there is anything they haven't thought of . We have used and trialed many other packages. This one blows the others out of the water.....

Cons

I know there must be something, only I haven't found any thing to be unhappy with.
I like everything so far.
NO CONS at this time, 6 months in.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 561 user ratings
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Jobber Pricing

Jobber Pricing

Starting from
US$29.00/month
Free Trial
Subscription
Value for money

Jobber offers 3 plans with different available features and numbers of users per plan.

Jobber Core starts at just $29/mo (annual plan)

Jobber Connect starts at $99/mo (annual plan)

Jobber Grow starts at $199/mo (annual plan)

Jobber offers 3 plans with different available features and numbers of users per plan.

Jobber Core starts at just $29/mo (annual plan)

Jobber Connect starts at $99/mo (annual plan)

Jobber Grow starts at $199/mo (annual plan)

Value for Money
4.5/5
Based on 561 user ratings
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Jobber Features

Jobber Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.3/5
Based on 561 user ratings
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Categories

Additional information for Jobber

Additional information for Jobber

Key features of Jobber

  • Activity tracking
  • Auto-responders
  • Automatic backup
  • Automatic notifications
  • Automatic reminders
  • Batch processing
  • Billing & invoicing
  • Business analysis
  • CRM integration
  • Calendar management
  • Calendar sync with Google
  • Client management
  • Client portal
  • Communication management
  • Contact database
  • Contact history
  • Contact management
  • Credit card integration
  • Credit card processing
  • Custom fields
  • Custom forms
  • Customer database
  • Customer history
  • Customer list importing
  • Customizable branding
  • Customizable reporting
  • Customizable templates
  • Data import/export
  • Data synchronization
  • Digital signature
  • Dispatch management
  • Drag & drop interface
  • Duplicate detection
  • Electronic payments
  • Electronic signature capture
  • Email integration
  • Email notifications
  • Email templates
  • Email tracking
  • Employee management
  • Estimating
  • Event triggered email
  • Expense tracking
  • GPS
  • GPS integration
  • History tracking
  • Invoice management
  • Job management
  • Job scheduling
  • Job tracking
  • Mapping feature
  • Mobile alerts
  • Mobile integration
  • Mobile signature capture
  • Mobile workforce control
  • Multi-location
  • Partial payments
  • Permission management
  • Project notes
  • Project time tracking
  • QuickBooks Online and Xero integration
  • Quote management
  • Real time data
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Route management
  • Route optimization
  • SMS integration
  • SSL security
  • Sales tax management
  • Search functionality
  • Self service portal
  • Subcontractor management
  • Summary reports
  • Task scheduling
  • Team calendars
  • Third party integration
  • Time & attendance tracking
  • Time & expense tracking
  • Transaction history
  • Vendor self service
  • Work history
  • Work order management
  • Workflow management

Benefits

  • Jobber enables businesses to get organized and offer a hassle-free service experience—no phone tag or lost paperwork.

  • Jobber's powerful scheduling interface allows users to quickly and easily plan their days.

  • Jobber gives users instant access to their customer information from any computer or mobile device.

  • Jobber also handles quotes, billing & invoicing, job tracking, electronic payments, and QuickBooks integration.

  • The software is developed and updated almost daily.

  • Jobber FAQs

    Jobber FAQs

    Below are some frequently asked questions for Jobber.

    Q. What type of pricing plans does Jobber offer?

    Jobber offers the following pricing plans:

    Starting from: US$29.00/month

    Pricing model: Subscription

    Free Trial: Available

    Jobber offers 3 plans with different available features and numbers of users per plan. Jobber Core starts at just $29/mo (annual plan) Jobber Connect starts at $99/mo (annual plan) Jobber Grow starts at $199/mo (annual plan)

    Q. What are the main features of Jobber?

    Jobber offers the following features:

    • Activity tracking
    • Auto-responders
    • Automatic backup
    • Automatic notifications
    • Automatic reminders
    • Batch processing
    • Billing & invoicing
    • Business analysis
    • CRM integration
    • Calendar management
    • Calendar sync with Google
    • Client management
    • Client portal
    • Communication management
    • Contact database
    • Contact history
    • Contact management
    • Credit card integration
    • Credit card processing
    • Custom fields
    • Custom forms
    • Customer database
    • Customer history
    • Customer list importing
    • Customizable branding
    • Customizable reporting
    • Customizable templates
    • Data import/export
    • Data synchronization
    • Digital signature
    • Dispatch management
    • Drag & drop interface
    • Duplicate detection
    • Electronic payments
    • Electronic signature capture
    • Email integration
    • Email notifications
    • Email templates
    • Email tracking
    • Employee management
    • Estimating
    • Event triggered email
    • Expense tracking
    • GPS
    • GPS integration
    • History tracking
    • Invoice management
    • Job management
    • Job scheduling
    • Job tracking
    • Mapping feature
    • Mobile alerts
    • Mobile integration
    • Mobile signature capture
    • Mobile workforce control
    • Multi-location
    • Partial payments
    • Permission management
    • Project notes
    • Project time tracking
    • QuickBooks Online and Xero integration
    • Quote management
    • Real time data
    • Real time notifications
    • Real time reporting
    • Real time updates
    • Route management
    • Route optimization
    • SMS integration
    • SSL security
    • Sales tax management
    • Search functionality
    • Self service portal
    • Subcontractor management
    • Summary reports
    • Task scheduling
    • Team calendars
    • Third party integration
    • Time & attendance tracking
    • Time & expense tracking
    • Transaction history
    • Vendor self service
    • Work history
    • Work order management
    • Workflow management

    Q. Who are the typical users of Jobber?

    Jobber has the following typical customers:

    Small Business, Freelancers, Mid Size Business

    Q. What languages does Jobber support?

    Jobber supports the following languages:

    English

    Q. What type of pricing plans does Jobber offer?

    Jobber has the following pricing plans:

    Subscription

    Q. Does Jobber support mobile devices?

    Jobber supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Jobber integrate with?

    Jobber integrates with the following applications:

    Authorize.net, Braintree, Mailchimp, NiceJob, PayPal, QuickBooks Online, QuickBooks Online, QuickBooks Online Advanced, Square Point of Sale, Stripe

    Q. What level of support does Jobber offer?

    Jobber offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials