ShopKeep

The simplest way to make smarter business decisions.

4.2 /5 (682 reviews) Write a Review!

ShopKeep Overview

What is ShopKeep?

Everything ShopKeep does helps independent businesses to grow. Founded by a successful business owner, ShopKeep is an intuitive, secure, iPad point of sale system, with affordable software that empowers merchants to run smarter businesses.

It optimizes staffing and inventory, while offering sales reports and customer information on one seamless, cloud-based platform. By offering low-cost, integrated payment processing, as well as top-of-the-line point of sale hardware, ShopKeep represents a one-stop shop for all ambitious independent business owners who want to hit the ground running.

As important as the industry-leading features, is the free, award-winning support ShopKeep offers its 25,000 customers. Customers enjoy the peace of mind that comes with knowing ShopKeep has their back 24/7/365.

More and more small business owners are coming to the realization that ShopKeep is the difference between a business dream, and a dream business.

ShopKeep Overview

Pricing

Starting from
US$49.00/month

Pricing options

Free Trial
Subscription
Value for money

ShopKeep Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

ShopKeep video ShopKeep screenshot: ShopKeep screenshot: ShopKeep screenshot: ShopKeep screenshot:

ShopKeep Reviews

ShopKeep Reviews

Overall rating
4.2
/
5
Excellent
403

Very good
158

Average
49

Poor
26

Terrible
46

Value for Money
4
Features
4
Ease of Use
4.4
Customer Support
4.2
82% recommended this app
Angie F.

Puts Square to shame

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.


Denise K.

Review of ShopKeep

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.


John D.

Saves me so much time managing crossplatform sales

I love it, easy to use and easy to review sales reports, I really like the equipment I am using as well.


Scott B.

I was a bit disappointed

The inventory issues were dealt with but the lack of solid integration between the POS and Clover was a killer. I had called several times begging for them to fix the problems. After the last one, I investigated other options. While my current POS is not quite as slick looking, it is functional. Their phone support people were nice and helpful to a point, but this issue with the Clover integration cost me money in lost charges.


Jamie S.

A must for any business

ShopKeep has been a great experience and a huge asset for my store. It integrates easily even for new store owners and is reliable and easy to learn.


Angie F.
Industry: Retail
Company size: 2-10 Employees

Puts Square to shame

Used Daily for 1-5 months
Reviewed on 28/06/2019
Review Source: Capterra

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Pros

I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Cons

The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Denise K.
Industry: Retail
Company size: 11-50 Employees

Review of ShopKeep

Used Daily for 2+ years
Reviewed on 5/11/2019
Review Source: Capterra

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Pros

My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Cons

I know this sounds crazy but I really don't have any negatives with this system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

John D.
Industry: Retail
Company size: Self Employed

Saves me so much time managing crossplatform sales

Used Daily for 1+ year
Reviewed on 13/10/2020
Review Source: Capterra

I love it, easy to use and easy to review sales reports, I really like the equipment I am using as well.

Pros

I think it is very easy to use, wish I signed up for it many years earlier. I have been using it for 2 years now and it makes my bookkeeping and my tax prep work so much easier. I love the Clover equipment I am using, there are very easy to use and portable for when I do a trade show. I sell in my store and online and I am able to manage all my sales from store and online all in one place.

Cons

I wish it cost a little less but it was still less expensive then most of the other ones. I wish it had more inventory management abilities.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Scott B.
Industry: Retail
Company size: 2-10 Employees

I was a bit disappointed

Used Daily for 6-12 months
Reviewed on 3/08/2019
Review Source: Capterra

The inventory issues were dealt with but the lack of solid integration between the POS and Clover was a killer. I had called several times begging for them to fix the problems. After the last one, I investigated other options. While my current POS is not quite as slick looking, it is functional. Their phone support people were nice and helpful to a point, but this issue with the Clover integration cost me money in lost charges.

Pros

It was easy to set up​ and the use of an iPad as a POS terminal was nice. The use of the Clover systems was nice except for the problems.

Cons

Where to begin: Inventory management is very basic. If you have a varied or a lot of variations in your inventory, this is not the software for you. Because of that, the labeling system is nearly worthless. Finally, and the reason I stopped using ShopKeep, the integration with the iPad POS and the Clover terminal was flakey. At least once per week, the Clover would appear "stuck." Transactions would go through, it could be verified on the Clover, then a void receipt would print from the Clover when a restart was tried. I lost a few credit card transactions this way. My theory it is because of the nature of the wireless communications. What's funny is the clover could have been hardwired to the network but ShopKeep doesn't do that. I tried to explain to the CSR that it could help but received no response.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Jamie S.
Industry: Retail
Company size: 11-50 Employees

A must for any business

Used Daily for 6-12 months
Reviewed on 17/09/2020
Review Source: Capterra

ShopKeep has been a great experience and a huge asset for my store. It integrates easily even for new store owners and is reliable and easy to learn.

Pros

What I like most is that ShopKeep shows me what's trending in my store and my best sellers. This makes it really easy to know what I should reorder and what items I should mark down. The interface is also really easy for my staff to use whether it's updating our inventory or completing transactions.

Cons

There isn't much I can think of that I don't like, except I wish the inventory shows the date when we put an item into our inventory for the first time, so we can easily identify what the oldest items in our inventory are.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
8.6/10
Based on 682 user ratings
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ShopKeep Pricing

ShopKeep Pricing

Starting from
US$49.00/month
Free Trial
Subscription
Value for money
Value for Money
4/5
Based on 682 user ratings
Compare value for money rating with alternatives
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ShopKeep Features

ShopKeep Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4/5
Based on 682 user ratings
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Categories

Additional information for ShopKeep

Additional information for ShopKeep

Key features of ShopKeep

  • Build items to modify orders
  • Choose Your Own Credit Card Processor
  • Customer Relationship Management
  • Employee Management and Time Clock
  • Inventory Management
  • Print or Email Receipts
  • Ring up sales in a flash
  • Robust Sales Reports
  • Scan Barcodes
  • Take cash or credit
  • Tiered Employee Permissions

ShopKeep FAQs

ShopKeep FAQs

Below are some frequently asked questions for ShopKeep.

Q. What type of pricing plans does ShopKeep offer?

ShopKeep offers the following pricing plans:

Starting from: US$49.00/month

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of ShopKeep?

ShopKeep offers the following features:

  • Build items to modify orders
  • Choose Your Own Credit Card Processor
  • Customer Relationship Management
  • Employee Management and Time Clock
  • Inventory Management
  • Print or Email Receipts
  • Ring up sales in a flash
  • Robust Sales Reports
  • Scan Barcodes
  • Take cash or credit
  • Tiered Employee Permissions

Q. Who are the typical users of ShopKeep?

ShopKeep has the following typical customers:

Small Business, Freelancers, Mid Size Business

Q. What languages does ShopKeep support?

ShopKeep supports the following languages:

English

Q. What type of pricing plans does ShopKeep offer?

ShopKeep has the following pricing plans:

Subscription

Q. Does ShopKeep support mobile devices?

ShopKeep supports the following devices:

Android, iPad

Q. What other apps does ShopKeep integrate with?

ShopKeep integrates with the following applications:

Ambur, Arcade, BigCommerce, Clear Spider, Mailchimp, MarginEdge, Preferred Payments, QuickBooks Online, QuickBooks Online Advanced, Womply

Q. What level of support does ShopKeep offer?

ShopKeep offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials