Doing Business, Better
4.3/5 (54 reviews)1CRM stands out as a CRM which includes a broad set of business management features, but is priced for Small/Medium business. Highly customizable and cost effective, 1CRM allows you to organize a large part of your business within a single web application, and access that information at any time or place.
Each edition (including the free Startup Edition) includes sales & marketing automation, full order & project management, service cases, 24/7 self-service portal & eStore, customizable dashboards, mobile access, and more.
1CRM integrates with many other tools such LiveChat, PieSync, Skype and RingCentral, Content Management Systems such as Typo3, WordPress and Joomla!, eCommerce Systems like Magento and WooCommerce, and Marketing Automation tools like HubSpot and Lead Guerrilla.
1CRM allows everyone in your business to collaborate effectively by sharing access to the same information within a single platform. Whether they are in the office or on-the-go, being able to easily access that information allows for a faster and more efficient approach to customer service.
Pros
I like how it integrates a lot of business processes into a single program. Everything is linked and you get all your information easily. This is not only a CRM, but it is close to a full ERP. It adds invoicing, financials, service support and a ton of other features. I find it specially useful to add my own templates for documents and the way I can create a full module without needing to program. It has also added an API that you can use to integrate with external software.
Cons
Some areas are not as developed as others. Project management is a bit old, and it lacks some functionality that you can find in other software.
PRICE IS SUPERB, given the features they provide and usability. The campaign management and sales followup to marketing campaigns are really helpful for my business model. I am very satisfied with 1CRM and would strongly recommend it.
Pros
Firstly, extremely good price and really good quote and invoice functions included within this CRM. It is very well suited for small and slightly medium-sized organizations. The customer service was surprisingly really quick and helpful during the time of incorporation
Cons
I believe this is not a well confined CRM in the sense that's it too broad to be a CRM. It also includes Order Management, service and project management, which is really good but there should be an options to hide these features for the businesses that do not require this.
We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner.
We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too!
We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac & Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs.
It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems.
We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too.
Pros
Everything's included - we've not needed to buy anything else
Self-hosting (we provide hosting for customers, so we prefer this route)
Fast
Reliable
Mobile sync
Joomla portal integration
Great support
Cons
Email marketing setup is quite complicated (though we are biased!)
More documentation needed
More integrations would be good
We have been using 1CRM at Ultreia Comunicaciones for a long time, sice it was called [email protected] We find it to be an invaluable help to help us deploy a workflow and stablish internal procedures. Although we do not use all of its features, the ones we use are strong and work flawlessly.
1CRM Corp, the people behind the software, have always given support and insight. Any important bug that happens is corrected in hours, and new versions are relased from time to time with more features, speed improvements and better look.
Pros
Feature complete. Most companies will be able to automatize their workflows using 1CRM. It is extremely customizable, both in views and the data schema. Graphics help to get the best information in a glimpse. Reports give you insight about your data. Everything is connected: a contact is linked to the account and the quote you sent... you can stick notes into any object (accounts, opportunities, quotes, invoices), so all your information will be available to any operator.
There is an extraordinary permission system that allows you to clearly sepparate roles in the company and block access to restricted areas depending on the role.
Last, but not least, you can now sync all your information with your smartphone, without having to rely on third party solutions, so your information is yours, and you can keep it away from search engines' eyes.
Cons
Project management is not the best module of this software. It is usable, but not as confortable as it could. A good insight in CRM deployment is recommended to get the best out of this fantastic software. You can do without it, but you will have to refine your deployment a lot of times.
Amazing product. I have been using 1CRM for years and it was a great decision for my business. I love everything about it especially the quality and the cost.
Pros
The interface feels intuitive and the features are very robust. Every task feels organic and easy to use. Not to mention the cost is well below Salesforce or any other CRM that I was looking into.
Cons
I wish 1CRM had live chat integration. Currently I have to manually record any support requests or interactions I have on there, so it'd be nice if it could do that automatically. I also wish 1CRM had an Android App. They just came out with one for iOS, so I hope Android will follow!
30-day free trial, no credit card required.
Startup: $12 per user, per month
Startup+: $19 per user, per month
Professional: $28 per user, per month
Enterprise: $34 per user, per month
1CRM offers these key advantages over competitive solutions:
1) Professional Services Automation (PSA): Gantt charts, resource management & timesheets. See a real-time, color coded representation of all your project tasks in a timeline.
2) Complete CRM solution: Effectively manage your entire business within just one online platform. 1CRM includes full order & project management capabilities, email integration, contact management, and sales & marketing automation. Instantly access any lead/contact/account profile to find contact information, view your interaction history or upcoming opportunities.
3) So Many Integration!: 1CRM works with the products you love - integrating with over 40 popular products & services; such as WordPress, PieSync, Magento, Stripe, RingCentral, WooCommerce, Skype, Lead Guerrilla, LiveChat and DropBox.
4) Highly Customizable - 1CRM adapts to any industry with its uniquely flexible design. Customize your screen and print layouts, tabs, and language, while personalizing your dashboards & mobile experience to instantly access the information that matters most to you!
5) Free Edition - 1CRM's free 3 user Startup Edition contains the most features and functionality of any free CRM software on the market.
6) Cost effective Cloud or on-premise deployment available.
Below are some frequently asked questions for 1CRM.
1CRM offers the following pricing plans:
Starting from: US$12.00/month
Pricing model: Free, One Time License, Subscription
Free Trial: Available
30-day free trial, no credit card required.
Startup: $12 per user, per month
Startup+: $19 per user, per month
Professional: $28 per user, per month
Enterprise: $34 per user, per month
1CRM offers the following features:
1CRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
1CRM supports the following languages:
English, French, German, Italian, Spanish
1CRM has the following pricing plans:
Free, One Time License, Subscription
1CRM supports the following devices:
Android, iPhone
1CRM integrates with the following applications:
Competera, Constant Contact, Lead Guerrilla, LiveChat, OnSched, PieSync, Robly, SharpSpring, SimplyCast, YetiForce
1CRM offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Video Tutorials
Support is great. Questions are usually answered in a few hours. Updates work flawlessly. The developers are very fast at chasing bugs when they appear.