--- description: Learn how Lime Connect can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Lime Connect Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/1647/conversational-ai-platform/software) > [Lime Connect](/software/90636/userlike-live-chat) # Lime Connect Canonical: https://www.getapp.co.nz/software/90636/userlike-live-chat Page: 1 / 27\ Next: [Next page](https://www.getapp.co.nz/software/90636/userlike-live-chat?page=2) > Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication. > > Verdict: Rated **4.6/5** by 647 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Lime Connect \- Turn leads into long-time customers - Create satisfied and loyal customers - Boost your conversion rate - Lower the number of phone calls and emails - Assist your customers at every stage of their buyer journey - Support your customers on their favourite messaging-app - Create AI agents that can handle customer requests and entire processes autonomously. - Integrate Lime Connect with your tech stack, such as Lime CRM, Pipedrive, Salesforce and more ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 647 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Userlike - **Location**: Cologne, Germany - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below: Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially) Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially) Flex: Contact Userlike for custom quote - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: Bulgarian, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Icelandic, Italian, Japanese, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot - Communication Management - Configurable Workflow - Customer Communication - Customer Database - Customer Experience Management - Customer History ## Integrations (35 total) - BigCommerce - Capsule - CentralStationCRM - Cloudflare - Dropbox Business - Freshdesk - GitHub - Google Analytics 360 - Help Scout - Highrise - HubSpot CRM - HubSpot Service Hub - JIRA Service Management - Jimdo - Jira ... and 20 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Conversational AI Platforms](https://www.getapp.co.nz/directory/1647/conversational-ai-platform/software) ## Related Categories - [Conversational AI Platforms](https://www.getapp.co.nz/directory/1647/conversational-ai-platform/software) - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Mobile Software](https://www.getapp.co.nz/directory/290/mobile/software) - [Live Chat Software](https://www.getapp.co.nz/directory/561/live-chat/software) - [Customer Support Software](https://www.getapp.co.nz/directory/562/customer-support/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Slack](https://www.getapp.co.nz/software/91563/slack) — 4.7/5 (24046 reviews) 3. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [LiveChat](https://www.getapp.co.nz/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.getapp.co.nz/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Great value for money chat application" — 5.0/5 > **Christoph** | *17 December 2018* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation. > > **Cons**: Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now. ----- ### "Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome" — 5.0/5 > **Christoph** | *13 November 2017* | Recommendation rating: 8.0/10 > > **Pros**: Easy to install: Just implement a code snippet (e.g. via Google Tag Manager) and off you go. Easy to customize: Change colors etc. in the backend. Easy to use: Login in a browser tab and you're online. > > **Cons**: We're coming from Lifezilla and need to get used to some differences over time. Not seeing all current visitors is one of them. The slack integration is much poorer than expected and pretty annoying in the end. Sending leads to pipedrive is a good idea but by far not where it could be regarding individual settings (like filling custom fields for the deal source). ----- ### "Chat with your site visitors" — 3.0/5 > **Verified Reviewer** | *25 March 2018* | Recommendation rating: 5.0/10 > > **Pros**: It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information. > > **Cons**: The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end. ----- ### "New Customer Experience with Userlike" — 5.0/5 > **Tom** | *21 February 2017* | Recommendation rating: 8.0/10 > > **Pros**: - easy in use - awesome dashboard > > **Cons**: Backend possibilty to change the header Offline Chat Messages > > We wanted a quick solution for upgrading our customer experience in searching and buying products in our onlineshop. So we integrated the userlike chat system. A new great way to interact with our customers directly and get a quick response. Easy way to install and user friendly Dashboard and chatpanel. ----- ### "Quick Customer Service Plus It's FREE" — 5.0/5 > **Christian** | *15 February 2017* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > I like that it's an option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features. What is nice, is that it allows customers to leave an email for when you are not available to chat and this feature follows the customer to every webpage in a way that does not hinder the customer or website experience. ----- Page: 1 / 27\ Next: [Next page](https://www.getapp.co.nz/software/90636/userlike-live-chat?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/90636/userlike-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data