Chargebee Overview

What is Chargebee?

Chargebee is a PCI DSS Level 1 certified recurring billing system for SaaS and subscription based eCommerce businesses.

A flexible and customisable platform that supports 30+ leading worldwide payment gateway integrations, like Stripe, Braintree etc., and alternative payment methods like PayPal and Amazon Payments - to let you automate payment collection, invoicing, email notifications and subscription management.

With the real-time, actionable SaaS metrics and analytics insights provided on your dashboard, you can understand the unit economics of your subscription business and drive your business growth with ease.

You can also add unlimited users/user roles, with role based access, so that your support, sales and accounting teams have access to the relevant, up-to-date information on your customers.

With power packed integrations such as Avalara, Xero, Quickbooks, Shopify, Squarespace, MailChimp, ShipStation, Refersion, Google Analytics, ChartMogul, and Zapier - you can sell your subscription products online, send personalized emails to your subscribers, ship your products, create referral programs, track the user behaviours and integrate with hundreds of other web apps - all at one place.

With customers in over 48 countries, Chargebee offers the smartest solution for managing your subscription billing and provides a scalable platform for you to grow, without worrying about losing control or creating administrative nightmares.

Chargebee Overview

Pricing

Starting from
US$299.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Launch: Free tier - $50k aggregate revenue free
Rise: $299/month - includes $50k/month revenue
Scale: $599/month - includes $75k/month revenue
Contact Chargebee for details of Enterprise plans.


Chargebee Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Japan and 3 others, Germany, Brazil, Mexico
Supported Languages
English

Media

Chargebee Hosted Page Customization
Chargebee Customer Portal
Chargebee Metrics Dashboard
Chargebee Subscriptions Tab
Chargebee Subscription Details
Chargebee Invoices Tab
Chargebee Invoice Details
Chargebee Email Notification Template
Chargebee video Chargebee video Chargebee video Chargebee video Chargebee screenshot: Chargebee Hosted Page Customization Chargebee screenshot: Chargebee Customer Portal Chargebee screenshot: Chargebee Metrics Dashboard Chargebee screenshot: Chargebee Subscriptions Tab Chargebee screenshot: Chargebee Subscription Details Chargebee screenshot: Chargebee Invoices Tab Chargebee screenshot: Chargebee Invoice Details Chargebee screenshot: Chargebee Email Notification Template

Chargebee Reviews

Chargebee Reviews

Overall rating
4.6
/
5
Excellent
25

Very good
7

Average
1

Poor
2

Terrible
0

Value for Money
4.2
Features
4.4
Ease of Use
4.2
Customer Support
3.9
91% recommended this app
Brad H.

Chargebee saved us a TON of dev time.


Nuno L.

Our perfect subscription manager


Ryan H.

Grossly incompentant

If I could do things over again I would have selected a similar provider even if I was forced to pay several hundred dollars per month it would have obviously been worth it. Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.


Verified Reviewer

Chargebee

This is the first software that I have used and I found it very easy to learn. I spent a morning going thorugh and learning the ropes and was an expert by the afternoon! Their customer service is awesome and provides great help. However, because it is easy to use, I have not had to use their help more than once.


László M.

Excellent subscription management platform

Overall a very capable subscription management tool with great integrations and great support them!


Brad H.
Industry: Computer Software
Company size: 2-10 Employees

Chargebee saved us a TON of dev time.

Used Daily for 1+ year
Reviewed on 3/10/2017
Review Source: GetApp

Pros

I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it.

It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well.

Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.

Cons

I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better.

Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up.

It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Nuno L.
Industry: Computer & Network Security
Company size: 2-10 Employees

Our perfect subscription manager

Used Daily for 1+ year
Reviewed on 2/11/2018
Review Source: Capterra

Pros

We rely on Chargebee to manage subscriptions to our product. It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc. Customer Support is great and they always hear what you say.

Besides managing your subscriptions, it does something very important. By using their payment form on your website, you can easily integrate with several payment processors. This is especially important if you have payments that have been rejected by one processor and you can send them to another processor. It also reduces the dependency on one single processor.

Cons

The only thing that comes to mind is that the invoices it produces are not legal in some countries. For instance, in my country, invoicing software needs to be certified and to produce a SAF-T file with all invoices, that we need to submit to tax authorities. Since Chargebee doesn't do any of that, I need to have a separate invoicing platform.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Ryan H.
Industry: Computer Software
Company size: 2-10 Employees

Grossly incompentant

Used Daily for 6-12 months
Reviewed on 21/07/2019
Review Source: Capterra

If I could do things over again I would have selected a similar provider even if I was forced to pay several hundred dollars per month it would have obviously been worth it. Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.

Pros

Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.

Cons

The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Verified Reviewer
Industry: Computer Software
Company size: 11-50 Employees

Chargebee

Used Daily for 6-12 months
Reviewed on 29/07/2020
Review Source: Capterra

This is the first software that I have used and I found it very easy to learn. I spent a morning going thorugh and learning the ropes and was an expert by the afternoon! Their customer service is awesome and provides great help. However, because it is easy to use, I have not had to use their help more than once.

Pros

Chargebee is easy to use and quick to learn. You are able to access subscriptions with ease. Creating email templates to be sent out is easy. You can view all of your subscriptions on one page or you can add filters to find one specific subscription, too.

Cons

With the email templates, you have to make sure that the client you are sending an email to, has to be in a filter, otherwise, you send it to your entire client base.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

László M.
Industry: Computer Software
Company size: 2-10 Employees

Excellent subscription management platform

Used Daily for 6-12 months
Reviewed on 24/10/2019
Review Source: Capterra

Overall a very capable subscription management tool with great integrations and great support them!

Pros

Excellent platform to manage your Saas Business. Great, very easy to use integrations with many vendors (Stripe, QuickBooks, Zapier, etc). Highly customizable settings for everything: email templates, the general look, and even the workflow & the custom fields.

Cons

Takes some time to get used to how to work together with your app and integrate everything to work flawlessly, but it worth it. I just wished that when the client has to select the quantity of their licenses, you could edit the label from Quantity to "users" or "licenses".

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.1/10
Based on 35 user ratings
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Chargebee Pricing

Chargebee Pricing

Starting from
US$299.00/month
Free Trial
Free
Subscription
Value for money

Launch: Free tier - $50k aggregate revenue free
Rise: $299/month - includes $50k/month revenue
Scale: $599/month - includes $75k/month revenue
Contact Chargebee for details of Enterprise plans.

Launch: Free tier - $50k aggregate revenue free
Rise: $299/month - includes $50k/month revenue
Scale: $599/month - includes $75k/month revenue
Contact Chargebee for details of Enterprise plans.

Value for Money
4.2/5
Based on 35 user ratings
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Chargebee Features

Chargebee Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.4/5
Based on 35 user ratings
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Categories

Additional information for Chargebee

Additional information for Chargebee

Key features of Chargebee

  • Automated Email Notifications
  • Automated e-Invoicing
  • CRM, Accounting integration
  • Consolidated Customer Profiles
  • Coupons, Discounts and Add-ons
  • Credit Notes and Proration
  • Custom Domain for Hosted Checkout Pages
  • Customer Portal
  • Dunning Management
  • EU VAT Support
  • Grandfathering
  • Hosted Payment Pages
  • Metered Billing
  • Multi-Currency Support
  • Multiple Gateway Support
  • Multiple Webhooks
  • Offline Billing
  • One Time Payments
  • Recurring Billing
  • Robust, clean RESTful APIs
  • SaaS Metrics Reports
  • Trial management

Benefits

With Chargebee's Dunning Management feature, you can efficiently handle failed payments with smart retries and promptly notify customers before their cards are about to expire, and thereby increase your recurring revenue.

You can give your customers the option to update their billing/card/delivery details and manage their subscriptions on their own, with the help of the Customer Self-Service Portal.

You can customize and address your app's unique needs by using Chargebee's easy to learn, simple to use RESTful APIs that are backed with solid documentation.

By setting up events notifications using Multiple Webhooks, you can ensure that data is in-sync across multiple apps.

By working with multiple payment gateways and alternative payment methods, you can optimize your payment processing based on different customer segments.

Using the secured and customizable hosted checkout pages you can readily start accepting subscribers, without a single line of code.

You can configure automated transactional emails to be sent to your customers, to deliver value throughout your customer life-cycle.

Similarly, you can automate customized invoices to be sent to your customers every time a charge is made.

In addition to collecting payment via cards, you can also collect and reconcile payments made via cash, checks, ACH and other modes of payment.

Chargebee FAQs

Chargebee FAQs

Below are some frequently asked questions for Chargebee.

Q. What type of pricing plans does Chargebee offer?

Chargebee offers the following pricing plans:

Starting from: US$299.00/month

Pricing model: Free, Subscription

Free Trial: Available

Launch: Free tier - $50k aggregate revenue free Rise: $299/month - includes $50k/month revenue Scale: $599/month - includes $75k/month revenue Contact Chargebee for details of Enterprise plans.

Q. What are the main features of Chargebee?

Chargebee offers the following features:

  • Automated Email Notifications
  • Automated e-Invoicing
  • CRM, Accounting integration
  • Consolidated Customer Profiles
  • Coupons, Discounts and Add-ons
  • Credit Notes and Proration
  • Custom Domain for Hosted Checkout Pages
  • Customer Portal
  • Dunning Management
  • EU VAT Support
  • Grandfathering
  • Hosted Payment Pages
  • Metered Billing
  • Multi-Currency Support
  • Multiple Gateway Support
  • Multiple Webhooks
  • Offline Billing
  • One Time Payments
  • Recurring Billing
  • Robust, clean RESTful APIs
  • SaaS Metrics Reports
  • Trial management

Q. Who are the typical users of Chargebee?

Chargebee has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Chargebee support?

Chargebee supports the following languages:

English

Q. What type of pricing plans does Chargebee offer?

Chargebee has the following pricing plans:

Free, Subscription

Q. Does Chargebee support mobile devices?

We do not have any information about what devices Chargebee supports

Q. What other apps does Chargebee integrate with?

Chargebee integrates with the following applications:

Clearlogin, Cyclr, Grow, Kayako, Klaviyo, Mailchimp, Primaseller, Stripe, Zapier, iDevAffiliate

Q. What level of support does Chargebee offer?

Chargebee offers the following support options:

FAQs, Online Support, Video Tutorials, Knowledge Base, Phone Support